Building Automation Knowledge Base

Issue There is a confusion regarding the output signal options since the data sheet states 0-10V, 0-5V and 2-10V in different places  Environment SCD100 SCD100-D Cause Incorrect output signal range Resolution The output signals available are 0-10V and 0-5V.

Issue Can the EasyLobby software be integrated to I/NET Seven only, or can it be integrated to the I/NET Host Tool? Do you have a detailed configuration guide to integrate to I/NET systems? Is there any Visitor Management Software (VMS) that works with I/NET? Product Line TAC INET Environment I/NET Seven I/NET Host Tool EasyLobby Visitor Management Software (VMS) Easy Lobby Cause I/NET site and client is requesting a Visitor Management Software Resolution Concerning EasyLobby, they have a full integration to I/NET; however, it was not a joint effort. They did it on their own without I/NET R&D involvement. I/NET development/PSS has never tested it, and will not support the integration in any way. Please contact  EasyLobby support if there are any integration issues. The product is only supported on Continuum because Continuum in Boston & EasyLobby did that integration together. EasyLobby obtained a copy of v2.40 of I/NET and did their own interface without Product Support Services.  For third party individual management software programs which work with I/NET, search the Knowledge Base for "ID Works."

Issue When trying to install the I/A Series Software (release 514 or later) on a new computer, an error is displayed that indicates Java is required.  Where do I get it and what version is required? Environment I/A Series R2 Software release 5.14 or later. Cause Microsoft can no longer distribute the Java JRE (Java Runtime Environment) with its operating systems.  The I/A Series R2 software, release 514 and later, requires the industry standard Java JRE to be installed on the computer before installing the I/A Series software. Resolution Download and install the latest available release of Java version 6 or 7, based on your version of Windows. The software can be downloaded from the web site http://www.java.com.  The site normally detects your operating system and provides the proper version when you click the [Free Java Download] button on that site. Java version 6 update 10 is the minimum recommended release for the I/A Series R2 software.

Issue What is the difference between Continuum  HVAC Programmers Edition, Security Programmers Edition and Integrated Programmers Edition?  Environment Continuum CyberStation  Cause Do not know the difference between Continuum  HVAC Programmers Edition, Security Programmers Edition and Integrated Programmers Edition?  Resolution HVAC Programmers Edition is for configuring, programming and administering HVAC systems. Security Programmers Edition is for configuring, programming and administering Security systems. Integrated Programmers Edition is for configuring, programming and administering HVAC and Security systems.

Issue In upgrading to WorkPlace Tech 5.x from 4.x, what is there to understand about the project files during this conversion? Environment WorkPlace Tech 4.x, 5.x Cause Host operating system changing from Windows XP to Windows 7 and WorkPlace Tech 4.x is not compatible with Windows 7. Resolution A few things to keep in mind: When a drawing from 4.x is opened in 5.x for the first time, the conversion may take awhile. Be patient and let it finish. Once the drawing is converted to 5.x, it cannot be converted back to 4.x. Keep a backup of the 4.x files just in case. Similarly, once a controller is downloaded with a database using 5.x, the controller will no longer work with WorkPlace Tech 4.x. If, for some reason, it needs to be used with WorkPlace Tech 4.x, then its database will have to be reloaded using 4.x first.  

Issue What is the default IP address configured with a new jace-nxt for Niagara G3? Environment Jace-nxt Jace-nxs Cause Initial powerup connection with Workbench Resolution A new JACE-NX controller with Niagara G3 has the following TCP/IP settings for its two Ethernet ports:   Primary (top) port: 192.168.1.19n (static IP) with subnet mask: 255.255.255.0      where the last numeral (n) matches the last numeral in the JACE's serial number   Secondary (bottom) port: disabled in BIOS, no assigned address   Usage of secondary port requires attaching a local console (keyboard, mouse, monitor) to the JACE-NX, rebooting the unit, then entering BIOS setup at power-on self test (POST) to enable the port.   Intended usage of the secondary port is for isolating a "driver's" Ethernet traffic from the primary port. Enabling the secondary port is generally discouraged, unless deemed absolutely necessary.   The primary factory-assigned IP address should also be listed on the packing slip that accompanied the JACE. If needed, change these IP network settings during your startup commissioning of the JACE.

Issue When downloading the XBuilder project to the Xenta Server, an error shows that the connection to the Xenta Server is timeout. But the ping to the Xenta Server is fine. Environment Xenta Server Xenta 511, 527, 701, 711, 721, 731, 913 Vista Cause The possible cause is that there is proxy setting in the IE browser. It may cause the communication issue with XBuilder and Xenta Server. Resolution Cancel the proxy setting in the Connection setting of IE browser.

Issue What needs to be changed in the Sigma configuration? Environment Sigma IP Address Moving Different network. Cause Are any changes required to the Sigma configuration, when a Sigma server is moved or the IP address is changed? Resolution Changes required when moving the Sigma server PC to another location or re-installing the Sigma server software onto another PC in a different location. Locate the PC in the new area and give it an appropriate IP address. Start the Sigma server and local client. Enter Sigma "System setup" and select "Networks and Devices" Select the zone that the server is in. In the "Networks" option, does the network already exist, if not then create it. In the "Servers" option select the Sigma server and select the correct network and IP Address. In the "Clients" option check that all clients are attached to the correct servers. In "Controller Items / Routesets" confirm that the routesets are correctly matched to the clients. Download the "Node Configuration" to all devices Download the Att.set and the Routeset.rec files to all controllers.

Issue Defining flow direction in VZ308 valve. Environment VZ308 Cause Flow direction definition in mixing application. Resolution As described in the data sheet: The valves should be installed as mixing valves, with ports connected as: Port AB: Combined flow outlet Port A: Controlled flow inlet Port B: Bypass inlet

Issue Which valves will the part no 100108000 spare stuffing box fit, and which sizes of these valves? Environment 100108000 (1-001-0800-0) spare stuffing box (Venta) V241, V341, V231, V232, V211, V211T, V212, V212T, V311, V311T Cause suitable spare stuffing box Resolution 100108000 (1-001-0800-0) spare stuffing box (Venta) works with the following valves in all dimensions:  V241, V341, V231, V232, V211, V211T, V212, V212T, V311, V311T

Issue While trying to create a point mirroring program with multiple lines. Several (but not all) lines with references to remote Infinet points indicate the above error.  Environment CyberStation v1.93 Plain English IDE Net2 with Infinet2's Cause The following error occurs on several lines of a program being saved: "The specified directory service attribute or value does not exist" Resolution Reload the remote controllers (the Infinet controllers with the points creating the errors in the PE program) Delete the mirroring point program in the Net2. Reload the Net2. Recreate the program in the Net2 and save successfully.

Issue Process to Move I/NET system from one machine to another so that all configuration settings remain the same. Environment I/NET Cause When copying an I/NET system from one machine to another, one must ensure that all configuration data remains the same.  This data is not all stored within an SQL back up, so additional steps are required. Resolution Back up original PC  -  Back up the Database Open I/NET DbCreate Application Select Verify Db.  Press Start, Ensure there are no errors Select Backup Press Start, Save the file to an external drive  -  Back up the Graphics Files Note the exact folder path for I/NET Graphics (example: C:\Inet Seven Data\Graphics) Copy all Graphics files to an external drive  -  Back up the I/NET Host Configuration (I/NET must be shut down) Open the registry editor (Start - Run - regedit) Expand the HKEY_Local_Machine Folder Expand the SOFTWARE folder Expand the CSI - Control Systems International folder Expand the I/Net 200 Folder Expand the Configurations Folder Right click on the active configuration profile and select Export Save this to an external drive  -  Back up the AMT Configuration (I/NET must be shut down) Open the registry editor (Start - Run - regedit) Expand the HKEY_Local_Machine Folder Expand the SOFTWARE folder Expand the CSI - Control Systems International folder Expand the I/Net 200 Folder Right Click on the Host Configuration folder and select Export Save this to an external Drive Restore to new PC Install I/NET onto the new PC  -  Restore the Database Open I/NET DbCreate Application Select Restore Press Start Choose the file created during the backup process Close DbCreate  -  Restore the Graphics Files Create the exact folder path for I/NET Graphics used on the previous machine (example: C:\Inet Seven Data\Graphics) Copy all Graphics files to this new location.  -  Restore the I/NET Host Configuration (I/NET must be shut down) Copy the file created during the backup process to the new machine Double click on this file to restore registry settings  -  Back up the AMT Configuration (I/NET must be shut down) Copy the file created during the backup process to the new machine Double click on this file to restore registry settings

Issue Attempting to "export" BACnet points from an I/A Series G3 ENC-410 or ENC-520 generates the following "Fault: Server capability is not licensed." Environment I/A Series G3, ENC-410, ENC-520 Cause By default, the ENC-410 and ENC-520 platform supports BACnet IP and BACnet Ethernet as a Client only.  Attempting to configure the BACnet IP or BACnet Ethernet to serve or export BACnet point data will generate the fault. Resolution BACnet export capability is enabled through the purchase of the Enterprise Connectivity Pack (P2P) option.  The part number for the ENC-410 is ENC-410-P2P.  This feature enables Peer-to-peer connectivity ENC-to-ENC and ENC-to-Enterprise Network Server communications links, as well as the BACnet Export capability. The part number for the ENC-520 is ENC-520-P2P.  This feature enables Peer-to-peer connectivity ENC-to-ENC and ENC-to-Enterprise Network Server communications links, as well as the BACnet Export capability.

Issue Change of Value updates fail to re-establish after referenced controller comes back from a power failure. The referencing program goes to Disabled. Environment Continuum BACnet Cause Remote point mapping program goes to Disabled when the referenced control is offline. With the program disabled, the COV subscriptions are not re-established until the program is re-enabled manually or is reloaded to the controller. Resolution Setup a Line E at the end of your program. When an error occurs, and before the program disables, the program will cycle to line E and the below code will be executed.    Fallthru Program . . . Line E   ErrorCount = ErrorCount +1  'numeric created to store number of times it hits this line.   stop   Looping Program . . . Line E   ErrorCount = ErrorCount +1  'numeric created to store number of times it hits this line.   goto wait30 Line wait30 If ts > 30 then goto xxx 'goto top of program for another attempt                

Issue Where to find Loytec NIC drivers Environment Loytec NIC drivers Cause Need to get the latest drivers for loytec NIC. Resolution All drivers can be found at Loytec.com under Support - Downloads. The one for the NIC is called NIC - LOYTEC Network Interface Software

Issue Need an actuator that is Normally Open in case of power failure or similar. Environment MZ308 actuator Cause No currently available actuator fulfills this requirement Resolution Controlli MVR actuator will be suitable for this type of application.

Issue When replacing a EM5C BB actuator with a TAC Forta, the EM5C BB may have had  220V running through the switches to control pumps or similar.  Environment TAC Forta with S2 option Cause Using the S2 option to control 220V power supply. Resolution The S2 option is in no way designed to handle 220V, and we do NOT recommend this.

Issue There is a difference between the STD300 sensor flanges compared to the ones pictured in the data sheets. Environment STD300 Cause Design differences between picture on data sheet and actual sensor. Resolution There was a slight design change on the sealing flange a while ago where the metal piece was replaced by a plastic flange. This to get a more flexible surface to the duct, and therefore a better seal.

Issue Continuum displays Reason Code 12 error During Send to Database on BACnet/IP device. Environment 3rd party BACnet Continuum BCX4040 BACnet over IP Cause Third party device is not accessible to Continuum following configuration change by vendor. Resolution Restore communication to 3rd party device.

Issue ENC / JACE is licensed for MS but gets error "Unlicensed: javax.baja.license.FeatureNotLicensedException:" when attempting to access the MS Network property sheet. Environment I/A Series G3, ENC-520 or JACE-645 with TAC-LLC license installed. Cause When displaying the I/A Series G3 Platform details via the Platform Administration screen in the Workbench, the display shows the following for licensing: Licenses Tridium.license (Tridium 3.5 - never expires) TAC_LLC.license (TAC_LLC 3.5 - never expires) Certificates Tridium.certificate (Tridium - never expires) This information shows that the Tridium and TAC_LLC licenses have been installed but only the Tridium certificate. The TAC_LLC license will not be recognized unless the TAC_LLC.certificate is also installed (as shown in the following platform details display. Licenses   TAC_LLC.license (TAC_LLC 3.6 - never expires)   TAC.license (Tridium 3.6 - never expires) Certificates   Tridium.certificate (Tridium - never expires)   TAC_LLC.certificate (TAC_LLC - never expires) Resolution There are two ways to resolve this issue depending on network connectivity of the G3 Workbench computer. If public ethernet connectivity is available, the licenses and certificates can be downloaded from the I/A Series G3 (Tridium) license server, using the Workbench "License Manager". Open Workbench and connect to the subject ENC / JACE. Open the Platform then select License Manager. In the License Manager, select [Import] then check "Import licenses from license server".  This process will download any available licenses for the selected device, along with any available certificates.  After the download is complete, the licenses and certificates downloaded will automatically be installed.   If public ethernet connectivity is not available or the certificate is not found, download the TAC_LLC certificate from The Exchange Download Center.  Use Workbench to import the downloaded file.  A reboot of the ENC / JACE may necessary.