Building Automation Knowledge Base

Issue Does Outlook need to be installed or running in order for ReportCmdLine to deliver email reports. Does ReportCmd interact directly with the Exchange server. Environment Continuum CyberStation WebClient Outlook Report ReportCmdLine Exchange Cause Troubleshooting problems with email delivery of reports. Resolution The ReportCmdLine.exe has no interaction with Exchange mail services whatsoever.  It simply notifies the report object specified by the /o argument that the report should be created and sent in the form of an email, or a file, or both. The effect is similar, though not precisely the same as opening the report object and selecting the Email button on the tool bar. These two actions, i.e. sending a report email using by selecting the report email button or by using the ReportCmdLine's  /t argument differ in the following way. Report Email button: The report Email button embeds the report HTML in an email. The report email must then be sent manually. If Outlook is not installed on the workstation, selecting the email button generates an error Send Mail failed to send message. ReportCmdLine: When the report object receives the email argument from the ReportCmdLine.exe it creates a report email. The email cannot be sent until Outlook is running. If Outlook is not running the Continuum caches the report email so that it can be sent once Outlook is up and running. If Outlook is not running the ReportCmdLine batch file will not display a failure error. In either case you need a mail client that supports Enhanced MAPI protocol (MS Outlook) installed and running on the Cyberstation in order to deliver the report via email.  Since Continuum is not an Exchange client it cannot interact directly with and Exchange server. Note: If the customer doesn't like the DOS box showing when the report runs. Run DOS minimized by using start/min in a batch file  Ex. Start /min Myreport.bat Note: There has been a case where having Google Chrome as the browser has affected the sending of automatic reports. Removing it corrected the issue. This was not reproducible in PSS.

Issue I/A Series G3 ENC time of day clock runs slow.  Can this be corrected in the field? Product Line TAC IA Series Environment I/A Series G3 ENC (remanufactured replacement) Cause The time clock constant was incorrectly set in some remanufactured ENC-520 controller boards. The result is that the ENC-520 time clock (time of day clock) will not maintain proper time. Resolution Connect to the ENC using the Serial adapter and a Windows Terminal program such as HyperTerminal. If you need information on how to use the Serial Shell (terminal connection), refer to Chapter 1 (Recover Tips, Serial shell, page 26) of the "Jace Niagara -AX Install and Startup Guide," found in the Docs folder of your 3.5.34 installation directory. Make sure that you have installed a jumper on the outer pair of pins of the MODE connector (upper right corner of circuit board -- see photo at right). Reboot the ENC by disconnecting and reconnecting the power plug. Allow the ENC to reboot and wait for the login prompt to be displayed in your terminal program. Log in using the hardware user name and password. Wait for shell menu and the "Enter Choice" prompt to be displayed. Type sh and press enter. At the # prompt, type lfss -c and press enter. The current clock multiplier will be displayed. I expect that the current multiplier is 96000000. Type lfss -c 96065600 and press enter. Wait for the # prompt to be redisplayed. Verify that the entry was properly entered by typing lfss -c and pressing enter . The value 96065600 should be displayed. Type exit and press enter to return to shell menu. Press 7 to reboot the ENC. Press y to confirm the reboot and press enter. The ENC will reboot. Remove the mode jumper and disconnect the serial cable.

Issue Is there any Continuum solution for hardware (controller) fail over redundancy? Environment All Continuum controllers. Cause System recovery on controller hardware failure. Resolution Currently Continuum does not provide any method for controller fail over redundancy.

Issue UNC station in WorkPlace Pro is losing connection from the Enterprise Server periodically. During connection loss, it will not be possible to open the UNC station in WorkPlace Pro or the UNC in Admin Tool. The UNC's IP address continues to be reachable when using the ping command from the Enterprise Server computer. The following error is seen in the UNC station's ErrorLogService. java.io.IOException: Closedat tridium.datax.net.DxExchange.sendRequest (bytecode 13 at tridium.datax.net.DxExchange.sendAsync (bytecode 4) at tridium.foundation.prism.SubscriptionModule$DispatcherDaemon.run (bytecode 105) Environment I/A Series R2 UNC-520 Cause There is another device on the network with the same IP address as the UNC. Resolution Check and note all IP addresses within the system and rectify IP address conflict.

Issue License settings for different users on Win2008 Server R2 differs from previous versions OS. The user that installs the license system (either with TAC  Vista or as a standalone) will make the initial license configuration in the .Default user in the registry. Next time a new user (that has never logged on to this server before) logs on to the PC, the default license settings are copied to this users profile. Then the user who has installed the license system logs in to the server, and changes the license settings. Now, when the second user logs in again, the license settings are the same as they were in the beginning. It seems that these settings are not stored in the general system settings, but actually in the domain users profile that are fetched upon login. So, all users that have logged in with wrong or not updated license settings, will have to login again and change their settings. Environment Windows 2008 Server R2 TAC Vista Cause Unable to access licenses when logging in with other account than used when changing license path. Resolution If changes are done to the license path ,every user has to manually change their settings to get the system to work. Or, a batch file or similar has to be run upon login to change settings in question.

Issue When defining configuration on SE7300 part no, your choice is between "0" (override) and "5" (possibility to change between °C and °F in interface). Environment SE7300 Cause its not possible to have both override and °C/°F feature Resolution When defining the part number, you will have to choose. The override feature is usually the preferred choice in industrial applications, while the °C/°F feature is used for Hotels and similar, where users are given the possibility to change unit of desired temperature.

Issue When specifying the configuration of the SE7300 you can choose between "50" and "55" in step 5 of the part number. Product Line EcoStruxure Building Expert, Field Devices Environment SE7300 Cause Different options of configuration when defining the part no for the SE7300 Resolution The difference is that the "50" option is PIR Ready, but PIR cover of unit is not included. Option "55" is with the PIR cover already mounted upon delivery. 

Issue Show the images stored in the database on a webpage using PHP Image location Picture Environment I/Net Cause The images are stored at  (Individuals.Imagepath) in the database Resolution The best method might be to query the database for the path (Individuals.Imagepath) where the picture is stored and present the picture to the web page from there.

Issue A door configured for Entry/Exit reader gets error message "cannot reload remote attribute. Error: null"  & " Cannot set remote infinity object" when reloading the door object to the controller. Environment CX9900, CX9940 and CX9680 AC1, AC1A and AC1Plus Cause Different IOU module (AC1, AC1A and AC1Plus) cannot be used to configure for entry/exit readers for a door. Resolution A door with entry/exit readers should use the same type of IOU module ( AC1 , AC1A or AC1Plus ) for entry reader and exit reader.

Issue Customer has requested and received the Unlock code for WorkPlace Tech 5.7.7 and does not know where to enter it in WorkPlace Tech. Environment WorkPlace Tech Tool version 5.7.x or 5.8 Cause Needs to enter an unlock code for WorkPlace Tech Tool software. Resolution This process is documented in the section "Installing Unlock Codes" of chapter 5 of the WIBS Installation and Configuration Guide, document, F-26641 and is summarized here.  The installation instructions can be downloaded from the Publication Zone on iPortal (https://iportal2.schneider-electric.com/). Run "Purchase Workplace Tech Software" icon on computer desktop (See below if the ICON has been removed). Click "Unlock" Click on license to be unlocked. Enter unlock code in appropriate field on form Click [Generate License] Click [Done] to exit the Unlock window Click [Done] to exit "Purchase..." program. If the  "Purchase Workplace Tech Software" icon has been removed from the desktop, and WPT 5.7.x or 5.8.x was the first version ever loaded on the computer, the program will be found at: C:\Program Files\WorkPlace Tech\Licensing\Core\WPTLPurchase.exe After opening the program continue with step 2, above.

Issue During reload Continuum throws a 1401 error - item cannot be found. Environment All Controllers Cause There is an problem with an object link (such as an alarm link to an alarm enrollment object) that is attached to an object within the controller. Resolution Reload the contents of the controller by class to determine which object class is causing the error. Once the object class has been determined reload each object in that class separately until the problem objects are found. Either delete and rebuild the objects, or clear each object link and reestablish that link.  Reload to verify that error is no longer occurring.

Issue Where to find the TAC Vista Report generator software for download.  Environment TAC Vista 5 Cause Specifically looking for the Report Generator software package. Resolution The Report generator software is included in the general TAC Vista software installation, and is not available separately.  

Issue Looking for actuator with position feedback signal for V321 (V292, V222) DN125-DN150 since M22/M50 does not provide this option. Environment V222 DN125 V222DN150 V292 DN125 V292 DN150 V321 DN125 V321 DN150 M22 M50 Cause Actuator with positioning feedback signal for DN125 - DN150 valves Resolution There are currently no suitable actuators available that gives the Forta features on the M22/M50 actuators. Also, there is no linkage kit that would make the Forta series actuators fit on the DN125 and DN150 size valves, due to its different design.

Issue Clicking an Area control in pinpoint will only put the area into a lockdown state instead of cycling its lockdown state Environment Cyberstation Pinpoint (Graphic) Cause The Area control on a graphic panel will only activate the lockdown. Resolution In order to remove a lockdown activation that was selected by an area control on a graphic, editing of the area object itself will need to be performed in order to remove the lockdown. This is as designed since for a security feature of locking down entire areas, there should be no mistake of double clicking on the graphics area control to accidently disable the lockdown.

Issue How do I request a replacement I/A Series R2 or G3 Enterprise Server license for a host ID change due to a failed computer or reload of the operating system? Product Line TAC IA Series Environment I/A Series R2 Enterprise Server / WorkPlace Pro * I/A Series G3 Enterprise Network Server / Workbench Cause Reload of the I/A Series R2 * or G3 Enterprise Server on a new computer or hard drive causes the host ID to no longer match the existing license. Resolution Replacement licenses are required for various reasons that include a failed computer and reload of the operating system.  In cases where the existing computer’s R2 or G3 Host ID has changed, a license form MUST be filled out and provided with the correct information in order to obtain a replacement license file.  The form must include the old host ID, new host ID, jobsite information, and reason for the change.  There is no charge for a host ID only change. Forms can be found on both the iPortal and The Exchange Download Center websites. iPortal iPortal - Login and navigate to Products and select Manage Forms. The Exchange Download Center - IA Series R2 License Forms v6.6 - 112013 and IASeries G3 License Forms v4.8 - 112013A The license request can be emailed to the following address.  IASeries.License@schneider-electric.com   * Update - I/A Series R2 has been discontinued as of Janaury 1, 2016. Schneider Electric can no longer provide replacement licenses for failed I/A Series R2 UNCs, Enterprise Servers, WorkPlace Pro, or Office Demos. Refer to PA-00459 for details. 

Issue Net-Point VAV Plug-In is not compatible with all Windows Operating Systems Environment Net-Point VAV Windows OS Cause Net-Point Plug-In is not registering or working in a Windows environment. The Net-Point VAV is a discontinued product of the former CSI company which was purchased by TAC. Resolution There has not been sufficient upgrades to the Plug-In software to allow compatibility above Windows XP. It will not function on Windows Vista, Windows Server 2008, or Windows 7 environments. There are no plans to upgrade this Plug-In therefore there is not a workaround.

Issue The window used to change override time for an S-Link sensor is grayed out. How is the override time changed? Environment WorkPlace Tech 5.7.2, MN-S3, MN-S4, MN-S5 Cause Trying to change override time with Workplace Tech 5.7.2. Resolution The ability to change the S-Link sensor override time was corrected in WorkPlace Tech 5.7.5 Upgrade to WorkPlace Tech 5.7.5 or higher  

Issue I am running R2 529 and cannot find the right object to be able to write an analog value in the UNC to an AVSPP object in the MNB controller. Environment I/A Series R2 (niagara) UNC Cause I/A Series R2 (niagara) UNC Resolution If the analog value being shared is one that will be changing regularly it should be written to an AVSPP object in the MNB controller.  The AVSPP object requires a priority be provided with the analog value.  To accomplish this use the Fs2Fp object provided in the 532d version of the programlib jar.   Link the output of the analog value to the input of the Fs2Fp object.  Define the priority level you want to send it at in the Fs2Fp object.  Link the output of the Fs2Fp object to the priority input of the AVSPP and the value will be written to the controller.

Issue If a new S-ARM7-DO is fitted or replaced in a Sigma controller which currently has a V53 CPU processor board, then the processor board must be upgraded to an ARM7 CPU (S-X96CPU-AE) as well. Product Line Satchwell Sigma Environment Sigma S-UNC-DO S-V53-DO S-UNC-DO S-ARM7-DO Cause Due to the obsolescence of some critical components that are used in the manufacture of this output card, we are now forced to make this card obsolete. Resolution Download Product Announcement PA-00154 UPDATE Satchwell Sigma S-UNC-DO for details on S-UNC-DO Digital Output Card.

Issue How big of a number can a Vista analog object hold? Environment Vista all versions Cause In Vista, an analog value is of the type "float" and: Single precision, called "float" in the C language family, and "real" or "real*4" in Fortran. This is a binary format that occupies 32 bits (4 bytes) and its significand has a precision of 24 bits (about 7 decimal digits). Resolution A number with more than 6 digits in Vista will be shown as 1.23456*10e+006. If the value has more than 7 decimal digits, the digits over the 7th decimal will have poor precision.