Building Automation Knowledge Base

Issue Motor type used in MD20 actuator Environment Desert/warm climate MD20 actuator Cause Motor configuration Resolution A brushless type, designed by Belimo is used in all MD 20 actuators.

Issue The documentation for the I/A Series G3 Schneider Electric (TAC) proprietary drivers are not included with the I/A Series G3 software documentation. Where can those documents be obtained? Product Line TAC IA Series Environment I/A Series G3 ASD Driver I/A Series G3 GCM Driver I/A Series G3 MicroSmart Driver I/A Series G3 DMS Driver Cause Documentation for these drivers is not included with the I/A Series G3 software release Resolution The documentation for the I/A Series G3 Schneider Electric (TAC) proprietary drivers can be downloaded from the Publication Zone (under Links) on iPortal (iPortal). The following documents are available: F-27522 -- I/A Series G3 ASD Driver F-27527 -- I/A Series G3 GCM Driver F-27523 -- I/A Series G3 MicroSmart Driver F-27541 -- I/A Series G3 DMS Driver

Issue Reloading a BCX4040 causes it to appear offline. Environment bCX4040 Cause After a reload, a bCX is offline.  Resolution Dump bCX to text file. Delete bCX from CyberStation. Clear database backup via controller webpage. Add back the bCX in CyberStation and performed a Teach. In global BACnet Preferences (Cyber icon in Windows tray), add BBMD information and run Teach in the BBMD Registration editor.  Import the dump file from Step 1. Perform a successful reload.

Issue When attempting to install the Signal-XP software on a Windows XPsp2 computer, the installation aborts without displaying any error messages. Environment Windows XP-sp2 computer Cause The installation of the Signal-XP software requires that the HASP security plug be connected to the computer and be recognized before the Signal-XP software can be installed.  Due to changes made by Microsoft in the Windows-XP service pack 2 upgrade, the HASP software included with the Signal-XP installation cannot read the HASP security plug. Resolution Download and install the updated HASP4 driver per the instructions include in Technical Alert TA06-03.  Please note that the referenced (Aladdin) web site may have changed its visual layout since the bulletin was published.  The noted version of the driver software may not be available.  Use the latest Win32 driver that is available on the Aladdin website.

Issue When a NCII 9680 starts up what determines which mode is used, as it does not have an ACCRestartMode system variable as per the bCX1. Environment Netcontroller II CX9680 NC2, NCII Cause Clarification of the way a Netcontroller II starts up is required. Resolution It is only the BACnet bCX1 controllers that allow you to manually set the ACCRestartMode. The NCII however still can do the 3 different start up modes (Warm, Cool or Cold) but it will depend on the situation. When the controller powers up it will try to do a warm start, if the battery is plugged in (it is shipped disconnected) and the internal RAM checksum is valid it will continue the programs from where they were prior to power fail. Also all data and logging will be retained. If the RAM is not valid the controller attempts a Cool start, if you have a valid Flash backup (see Sys Var' ACCStatusBackup) then it will copy over the data from Flash to RAM and all Auto start programs will start up from their first line. If there is no valid RAM or Flash backup the controller will be empty and do a cold start.

Issue Trying to discover Bacnet IP but only some of the devices are brought in. Environment Phoenix Virtual Server Continuum 1.9X Cause Two BBMDs configured on the same Subnet Resolution  Only One BBMD per Broadcast domain / Network is required in a BACnet Network Web over to the BCX and disable the BBMD function  Do a network teach  Delete the Phoenix Network from the Bacnet side in Continuum Do a Find New Bacnet  from the Continuum Root.

Issue Is there a wireless version of the BCX Environment BCX 9640 BCX 4040 BCX 4000 Cause Looking for wireless model for BCX Resolution In order for a BCX to support field bus controllers, the commport must be selected for wireless and also an adapter installed for wireless support.

Issue Cannot do a Save Runtime DB. - getting the following error:     java.net.ConnectException: Connection refused: connect      at java.net.PlainSocketImpl.socketConnect(Native Method)     at java.net.PlainSocketImpl.doConnect(Unknown Source)     at java.net.PlainSocketImpl.connectToAddress(Unknown Source)     at java.net.PlainSocketImpl.connect(Unknown Source)     at java.net.Socket.connect(Unknown Source)     at java.net.Socket.connect(Unknown Source)     at java.net.Socket. (Unknown Source)     at java.net.Socket. (Unknown Source)     at tridium.nre.drivers.SocketDriver$TcpSocketFactory.createSocket(SocketDriver.java:690)     at tridium.nre.drivers.SocketDriver.create(SocketDriver.java:216)     at tridium.nre.drivers.SocketDriver$ConnectThread.run(SocketDriver.java:510)   Environment Niagara R2, UNC-520, UNC-410 Cause The connection error typically occurs during a database backup when the port used by the UNC has been changed from the default port 80. Resolution If this is the case, a line must be added to the station.properties file to specify the new port value. Open the Admin Tool and log into the UNC (not the station database). Right-click on the station name that indicates "running" and select Edit > Properties. The station.properties window will open (typically indicates autoStart=true and autoRestart=true). Add a line to this file that specifies the new port. Example: If the station database was configured to use port 8080, the line would read ... httpPort=8080 Choose File > Close and save when prompted. Reboot the UNC for change to take place   You should now be able to successfully backup the database. The details of this procedure are located in the documentation (Niagara Networking and Connectivity Guide).  

Issue The AI Objects were all operating correctly and then failed. Instead of showing 20.0 (default range) they all show their last recorded value. On testing the inputs, the devices return to a different value and then the Temperature detectors all read 150°C with the Heat Flow Rates at 0m 3 /hr. Environment AI Analogue Input Defaults Out of range incorrect values Cause The controller slot allocation is incorrectly configured to show the slot as being empty. Resolution Correctly allocate the slot as being an AI Download the controller configuration

Issue Graphics not functioning after moving I/NET to a new machine that uses direct serial connection Points are not displaying data but links between pages still work. Environment I/NET Seven Direct Connect Cause I/NET link and station numbers must be correct for I/NET graphics to work Resolution You can verify that this is the issue by editing a graphic and determine the link address of a displayed point. If this link is not available when you try to connect to the controller then you will need to change your I/NET configuration. Open I/NET Configuration Modify the Active Profile Ensure that the System and Hardware Addresses configured match the configuration of the original computer

Issue How do I request a new TIP license for the I/A Series G3 software? Environment I/A Series G3 software installation Cause I/A Series G3 License request process for field offices on the TIP program has changed. Resolution See Product Announcement PA-00186 for details. Please note that the demo license described in this document is only available to our partner offices that participate in the TIP program.  If your office does not participate in the program, please contact your regional sales manager for more information. As noted in the license forms, the completed request should be emailed directly to our I/A Series R2/G3 license team at IASeries.License@schneider-electric.com.

Issue Using Apollo engineering software and receive an error 'Login failed for user 'Andover97'. Environment Apollo v3.1 Continuum Cause The wrong user credentials are used, Apollo is expecting a standard password. This authentication can fail if the password is different to the default or if SQL is set to for case sensitive passwords.   Resolution It is possible to rectify by performing the following using the Apollo software. 1. Select the option 'Change Database' under the 'Edit' menu. 2. Select 'Non Standard Logon' and try different user name and password combinations, clicking 'Test' to check if the login works. It should be one of the following combinations unless the Continuum SQL install master password has been changed. (removed due to public access) *Try each variation of the default username and password with uppercase first letter and lowercase first letters. 3. When the test in step 2 works, click on the 'Change Database' button to set the new database. Unfortunately this is not saved and it will need to be re-entered each time Apollo is started.  

Issue Will upgrading a site make any changes to the TRENDLOG ID (not GUID) in the SQL database (DB). Environment Vista 5.1.X Vista 5.1.7 Cause Some third party software packages (such as energy monitoring packages) that rely on the "TRENDLOG ID" as a reference to obtain data from the Vista trend log database, will not work properly if the "TRENDLOG ID" changes. Resolution No, the "TRENDLOG ID" will not change when log database is upgraded from 5.1.X to 5.1.7.

Issue In Vista 4.5 it is not possible to acknowledge a alarm logged in as a Field user from Webstation, is this possible in Vista 5.1.6? Environment Vista and Webstation 5.1.6 Cause In Vista 5.1.6 it is possible to acknowledge alarms even with a Field user. Resolution Upgrade from Vista 4.5 to Vista 5.1.6

Issue Currently has a 1CAL Webstation license, but wants to upgrade to 12CAL. Can the upg. license part be used? Environment Vista 5.1.X Cause  Upgrading number of Webstation licenses within the same version. Resolution The upgrade licenses are intended to be used only when upgrading from a previous version of Vista Webstation, and is not applicable for an increase of CALs.

Issue There are different versions of TAC Forta actuators available on the global market. Environment Forta actuators on the global market. M400 M400A M800 M800A M1500 M1500A Cause There are different types of Fortas available. Resolution The "A" version of the Forta actuators are designed to be used on the US market. There are several differences between the "A" series and the regular type, but the key ones are: UL approval Electrical connections designed to conform to US standards The VB version is equipped with a short yoke to fit directly on the VB series of valves used on the US market.

Issue Depending on the initial version of Vista it may be necessary to order and use the "Upg" licenses when upgrading from an older version of Vista to the current version Environment TAC Vista versions within the same sub range: 5.0.x 5.1.x Cause License upgrade types Resolution The licenses are limited to the ranges of 5.0.x and 5.1.x. Upgrades within these ranges are free. Example: 5.0.1 to 5.0.3 is free of charge. 5.0.1 to 5.1.0 needs upgraded licenses. Use the "Upg" license package when ordering. 5.1.0 to 5.1.5 is free of charge.

Issue Remote Workstation crashes due to pagefile overflow Environment Vista Workstation with Remote Vista Server Cause The minimum system requirements for Vista Workstation is 1 GB of RAM.  On a larger site or for machines with more programs running this should be increased.  This is especially true for machines that frequently run multiple graphic pages. Resolution Consult the documentation from you computers manufacturer to purchase and install additional RAM.

Issue Customize the default graphic that opens after login. Environment Vista Workstation Vista Webstation Cause Vista defaults to a generic view which can be customized. Resolution The Home Graphic can be changed in any user profile, including the default Vista $UserProfile.  A user profile can be used by several users.  To create a User Profile In the folders pane, right-click the root object. Point to New, point to Object, and then click User Profile. Type the name of the object.  Browse the Home Graphic in the new User Profile and update each User properties to use the correct User Profile.

Issue What versions of Sigma does RAM Remote Alarm Manager work with? Environment Sigma RAM Cause RAM does not work with S-150 or S-400. Resolution RAM Remote Alarm Manager will only work with S-FULL. The site will need to be upgraded with S-UPG to the full version.