Building Automation Knowledge Base

Issue Questions on the relationship between the area links in a personnel template and the links in derived personnel objects. Environment CyberStation Cause Documentation Resolution Q.  Personnel already has a Template assigned...What happens to the Area list when a different Template is assigned? Specifically, to the Areas already listed, will only the new Templates Areas be left or Is it a union or something else?  A. When the template is re-assigned the personnel objects will drop all areas that come from the template and pick up the areas from the new template. Areas that were assigned separately from the template (loose areas) will remain. Also, when changing the template the system will prompt you with several options to choose from for how to handle the attributes that are linked to the template.   Q. 2 Personnel has some Areas already assigned...What happens when that Personnel is assigned to a Template? A. Those areas that are not associated with a template (loose areas) will remain, the areas from the template are added to the person’s area list. Q. 3 Personnel has a Template already assigned...What happens when Areas are added individually? A. Those areas added individually (loose areas) are simply added to the person’s area list, template manipulation has no effect on loose areas.

Issue An  "A cached program cannot be opened while it is being written"  error is displayed when attempting to open a program on a controller.  When attempting to remove the program it does not delete and an error is shown in the distribution Properties - 'A cached program cannot be saved because the synchronization lock times out'.  Environment Continuum Controller Cause The program has not compiled properly in the controller and is in a locked state. Resolution Take the Workstation into offline mode. Export the program to a dump file to back it up. Still in offline mode, delete the program. Reload the controller. Once the reload is complete, create the program again and then add the code from your dump file backup. Save the program and test.

Issue How to configure Event Notification object to deliver event to BACnet client Environment CyberStation bCX4040 b3s Cause Delivery of Event Notifications to BACnet clients Resolution When adding a recipient in the Event Notification object check the BACnet Address check box then in the Recipient field specify whether the delivery will be a broadcast or sent to a specific destination. In the screen shot below, the notification will be delivered to the recipient with the MAC address 01 on the 2801 Network.

Issue  The bCX and b3 controllers are BACnet compliant, why do they not support all defined BACnet object types? Environment Continuum BACnet 3rd Party BACnet Device Cause Misunderstanding of what BACnet compliant means and/or misinterpretation of BACnet Product Information Conformance Statement (PICS). Resolution BACnet compliant devices are not required to support all of the defined object types. However, if an object is supported it must comply with the standard object model for that object type. This includes a number of required as well as optional properties. The PICS for a BACnet device is used to define what LAN options the device supports as well as supported objects and optional properties (it’s implied that the required properties are supported and these may or may not be shown in the PICS). In our current products, we do not support some optional objects such as Life Safety Point and Life Safety Zone, this is clearly stated by the omission of  these objects in our device PICS. Looking at our bCX1-CR as an example, we support 19 of the optional standard BACnet object types. The list of those objects below was taken from our device PICS located here.

Issue If there is an online selection tool for all the HVAC sensors (room temperature sensors, duct pressure sensors, etc.) Environment All Schneider Electric Buildings product lines Cause Since Schneider Electric manufactures a huge amount of sensors for different product lines. Sometimes it takes a bit of time to search for the right sensor. Therefore, Schneider Electric developed an online selection tool to help customer pick the right sensors. Resolution Click here to go direct to the online HVAC sensors selection tool. Select the desired features of the sensor. All sensors match the requirements will be displayed on the right. Datasheets can be accessed by clicking on the image or the part number. NOTE: the listed sensors may not be available in some region. Please contact the local sales or Support team to confirm the information.

Issue  The following error comes up when attempting to open a personnel object with the Personnel Manager. (no issue if old style Personnel Editor is used) Personnel Manager Error getting personnel info Error getting profile info for Employee Error getting profile info for Employee. Error getting attribute info XmlInfo Error reading a database table. Environment CyberStation Cause Corrupted Personnel Manager configuration file. Resolution In the Continuum installation folder (typically C:\Program Files\Continuum) delete the PMAppButtonConfiguration.xml file. NOTE: PIM application customization settings are kept in the PMAppButtonConfiguration.xml file and will therefore be lost unless a backup of this file exists or the file can be copied from a second Workstation.

Issue Card part numbers are built up using the manufacturer, technology, type and format. How is this defined? Environment All systems using access control cards and readers. Cause Clarification on the part numbering is required. Resolution The part numbers for all cards and readers are built up using the format below, also full details of the products and all available part numbers are defined in the Electronic Access Control (EAC) catalogue. Any cards or tags that have a part number that ends in 000 will be un-programmed i.e. 654 xxxx 000. Readers that have a part number that ends in 000 will operate with and pass through all formats with the corresponding technology. i.e. A HID ProxPoint reader part number 654 1301 000 will operate with all formats of prox cards and tags. Other technologies may require the reader format to match the card to operate correctly. i.e. A FlexPass reader 654 2306 400 is formatted with Continuum 37 bit format it will require matching cards like the ISO cards 654 2352 400 that also has the 37 bit format. When ordering cards: if it is a new site specify this on the order, you will then be sent cards with a card number 1 through the number of cards ordered, and the next available site code (also called facility code). However if you are ordering cards for an existing site you will need to specify the range of card numbers required and the site (or facility) code required.

Issue Want to have an alarm condition change the text color in a graphic to red when alarm and black when no alarm. Environment Continuum Pinpoint Graphics Cause When using a String object, you are unable to attach alarms to it. Therefore unable to use the "Alarm States And Colors" settings to control the text color. Another solution is required. Resolution One way that you can change the text color of a string objects value when an alarm changes state is to use the state of the string object (Enabled/Disabled) as the flag for the text color. In pinpoint on your "Active Text Object", change the Object State Enabled and Disabled colors to what you want the text color to show during your two conditions. On the controller, you will need to have an InfinityProgram that monitors your alarm condition/value and changes the State attribute of your String object to reflect the color you want to show. An example of the code used would be "STR_Text State = Alarm1", where STR_Text is your string and Alarm1 is a binary numeric or Input being monitored. See below image for details.

Issue Event Enrollment shows Event State in alarm but the alarm notification is NOT delivered to CyberStation in the Event Notification recipient list. Environment CyberStation bCX4040 b4920 b3s Cause Download To BACnet Device option NOT selected when adding recipients in Event Notification object. Resolution When an Event Notification object resides in a controller (bCX or b3) the recipient information MUST be downloaded to the controller in order for alarm delivery to work. If in the list of recipient an entry has the Download field set to false remove the recipient from the list and add it again making sure the Download To BACnet Device checkbox remains checked.

Issue Get server error in '/webClient' Application when attempting to connect with the WebClient Environment WebClient 1.93 Windows 7 Cause Bad installation Resolution 1. Run aspnet_regiis.exe -i (This is done from a DOS prompt, C:\Windows\Microsoft.net\Framework\v2.0.50727)  2. Re-install Continuum WebClient

Issue A controller with only 2 available outputs is being used to control a 3 stage device. Environment Three stage device control where lower stages must remain active. Cause Hardware or space limitations may prevent there from being enough outputs to control a three stage device. Resolution Two controller outputs in conjunction with a DPDT (dual pole, dual throw) relay can be configured to control a three stage device. This will allow you to activate stage 1, stages 1 and 2 or all three stages by activating either one or both of the controller outputs. An example of when this might be used is to control three stages of heat or a three stage fan. A standard "ice cube" type relay can be used (IDEC RH2B or similar) and should be wired as shown in the diagram below.   The controller should be programmed to activate only output 1 for stage 1, activate only output 2 for stages 1 and 2 and finally to activate both outputs for stages 1, 2 and 3. Note that certain application specific controllers may not allow the outputs to be configured in the way described above and thus cannot take advantage of this setup.

Issue Is there a way to capture CyberStation transactions so that I can debug workstation issues. I have been asked to send an ACCTrace capture file to Schneider Product Support.  How can I capture an ACCTrace record? Product Line Andover Continuum Environment CyberStation Workstation Continuum ACCTrace Extended logging Alarm delivery Alarm Logging Cause Some alarms are not being logged in continuum. Extended log data is missing or non existent. Resolution ACC Trace is a utility that can be used to capture the transactions CyberStation makes with controllers and with the Continuum database. ACCTrace.exe can be found in the Program Files\Continuum folder of the workstation PC. Once it is running, either use the default file name for the ACCTrace file, or a folder path and custom file name.  The extension should remain ".csv".  Note: ACCSniffer is a tool PSS generally does not use.  Once the capture file information is entered, select Start Trace.  Once the capture has been started, exercise the Continuum operations that are being tested.  Once the test is completed, select Stop Trace. The ACCTrace file is a complex record which cannot be readily interpreted by someone who does not have an advanced knowledge of Continuum software. It is often a good idea to include a Continuum Activity Log and Continuum Error log and possibly a Continuum Event log for cross analysis.

Issue An error was detected while attempting to set an attribute in a remote Infinity object Infinity Controller error: No response from I/O module Environment 99xx 9680 Continuum Cause FTT-10 IOU modules are not compatible with RS-485 Netcontrollers RS-485 IOU modules are not compatible with FTT-10 Netcontrollers Resolution There are a few ways to determine what bus topology type was built into a IOU module or Netcontroller  Take a look at the original purchase order which will indicate the type Look at the inside cover of the IOU module(s) and in the model description RS-485 or FTT-10 may be indicated Inside the cover of the Netcontroller and the IOU module there is a black component on the circuit board that has Echelon FTT-10 on it near the comm bus connector if it is FTT-10 Get the serial number of each of the IOU modules and the Netcontrollers and let Product Support know what they are, PSS can cross reference the number to determine the topology scheme from when it was manufactured If this isn't the issue then try the IOU with only that IOU connect in a different part of the IOU bus or by itself on the Netcontroller Under the cover RS-485 version - CX9900 Netcontroller 1   Under the cover FTT10 version - CX9900 Netcontroller 1

Issue After configuring a BACnet Schedule in a BCX or a b3 controller, it goes into Fault with its Reliability field showing "ConfigurationError". Environment CyberStation WebClient BCX40xx b3 BACnet Schedule Object Cause Configuration of BACnet schedule Incorrect point type used to configure BACnet schedule Resolution For each object type within BACnet (input, numeric, trendlog, etc.) each object property identifier (property) has an associated data type.  A list of data types for the each property can be found in Chapter 12 of the BACnet spec under the section for each object type.  The correct data type to configure in the schedule is determined by the Object property that is being controlled by the schedule object.  When using a schedule to control the value of a BinaryInput, BinaryOutput and BinaryValue objects, the Data Type that should be used is Enumerated. When using a schedule to control the value of a AnalogInput, AnalogOutput and AnalogValue objects, the Data Type that should be used is Real. When using a schedule to control the value of a MultiStateInput, MultiStateOutput and MultiStateValue objects, the Data Type that should be used is Unsigned Integer The Schedule object can be tricky to configure, however. There are several properties (Weekly_Schedule, Exception_Schedule, Schedule_Default) that must contain the same data type for all events. Since Enumerated is the “default” data type, the user may need to manually remove any existing events with the Enumerated type and replace them with the desired data type. If while configuring the schedule a message similar to the one above is displayed and accepted  all the events MUST be deleted otherwise a configuration error will result.

Issue EPI Builder will not run even though the security key is enabled for badging Get error Badge Manager Cannot init license after clicking on Create/Edit Badge in Personnel Manager BadgeManager Cannot init license Environment Continuum EPI Builder Windows XP Keywords: account, admin, administrator, user, account, dongle, permission Cause The logged in user account does not have enough permission to run EPI Builder Administrator account runs EPI Builder OK Resolution Give the required user account enough permission to run EPI Builder Eg. Windows "Users" account may not have enough permission to run EPI Builder, where Windows "Power Users" normally have enough permission to run EPI Builder

Issue BCX not showing up on infinity side but shows up on the Bacnet side. Environment Continuum Cyberstation Explorer Cause View options in the Continuum Explorer were set to view the Continuum Bacnet device as Bacnet Only. Resolution In Continuum Explorer, select the menu item View Select Show Continuum Bacnet Device As Select Infinity Controller and Bacnet Device

Issue webClient browser will not log on to Single User system, shows "Waiting for ServerName/WebClient/LogOn.aspx" in Internet Root\ " ". Then check out the Workstation (Single User) screen, this will show error message: "The root path name could not be read, the root path name will be set to "Root\ " " See Screenshot: Environment Continuum webClient Single User V1.81 running on Windows XP SP2 Note: This scenario could also occur if a LAN Cyberstation were to be run up on the webClient IIS Server, but this is not a valid installation. Check out the webClient Installation guide on the software CD for valid LAN webClient configurations. Cause As the webClient IIS connections use the Cyberstation software to access the system SQL database, limiting the Cyberstation functionality will stop the additional webClient users from accessing the system. Resolution Ensure any users logged on to a Single user system have full system access or are logged off when connecting using the webClient Browser. Also use the inactivity timer in the User configuration to automatically log off users not active on the system. This issue does not apply to LAN systems where the webClient server is not used as a regular workstation.

Issue What is the b2 and i2 Controller Object Format property used for? Product Line EcoStruxure Building Operation Environment Continuum Conversion i2 Controller objects b3 controller objects Cause i2 and b3 Controller objects include a a Format field for objects created using the Continuum Conversion tool. What is this used for and how does the value effect the operation?     Resolution These Format values are propagated through the Continuum Conversion Tool for reference only and have no impact on operation in EBO. The values cannot be modified. In EBO there are two ways to configure numeric display formats. -In WorkStation property pane and watch window, the number of decimals displayed to the right of the decimal point is inherited from the WorkStation PC's regional settings. This setting applies to all values displayed in WorkStation except for values in graphics. -In graphics, the number decimals displayed to the right of the decimal point is configured value-by-value in the Graphics Editor.   The format value is not stored in an EBO export and if objects are manually created, then standard formats are used for the type of object created .

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue When restoring a Continuum database the process fails with a Cannot show requested dialog error message. Index was outside the bounds of the array. Product Line Andover Continuum Environment Continuum Cyberstation Microsoft SQL Server Microsoft SQL Server Management Studio Cause The version of SQL Server Management Studio is not compatible with the Microsoft SQL Server version. In this example the error occurred when attempting to use SQL Server Management Studio for SQL Server 2005 Express to restore a database on an SQL Server 2012 Express server. Resolution Uninstall the incompatible version of SQL Server Management Studio and then install a compatible version. The database can then be restored.

Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://ecoxpert.se.com/ * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.