Building Automation Knowledge Base

Issue Controller stuck in site code validation Environment CyberStation 1.92 NC2 - CX9680 ACX2 - ACX57xx NC1- CX99xx Cause 1. Reload of the controller did not complete successfully due to logged in user's lack of permissions. 2. No primary/secondary access server configured. Resolution Reset user's permissions to unlock all operations Configure Cyberstation for primary access server Verify SystemStatus goes to normal

Issue What are the Output ratings on a Digital Output for B3-920 Environment Bacnet MSTP Cause Datasheet Resolution Digital Outputs 8 single pole single throw (SPST) Form C relays (Any two consecutive Form C outputs can be configured as one Form K Tri-state) Output Rating Maximum 3A, 24VAC/VDC, ±1500V transients (Tested according to EN61000-4-4)

Issue Can controllers running with FTT Lon communicate with controllers running 485 Lon? Environment NC1 - CX9900 NC2 - CX9980 Cause Question about whether the type of LON bus (FTT/485) affects communications at the IP level Resolution The NC1/NC2 and its IOU modules must be of the same type (FTT/485) but this does not effect communications between the NC1/NC2s at the IP level

Issue Upgraded site to Continuum 1.91, now get %N and %D in AlarmEnrollments Environment Windows Server 2008 SQL 2008 Continuum 1.91 Keywords %D %N Cause This is a known issue in Continuum version 1.91 Resolution Contact PSS for the %N %D hot fix file. If using Continuum 1.90, Apply SP1 and then follow these steps: (1.91 and above contains the fix, but may still need the steps) Close the workstations Reboot the server Initialise the database making sure you have Enhanced Alarm Logging and Enhanced Alarm Delivery ticked Initialise workstations Reload all controllers Clear any old alarms and test by creating a new alarm They should now display the correct text.  

Issue The license form does not show support for the IA-DRV-MOD (Modbus) driver on a UNC-410. Environment I/A Series R2 UNC-410 Cause License request form for I/A series UNC-410 does not list IA-DRV-MOD as an available option The UNC-410 does not support any serial driver such as Modbus or ASD since it's serial ports are not electrically isolated. A UNC-410 will only allow integration to LON and/or BACnet IP or BACnet Ethernet. Resolution If integration to Modbus is required a UNC-520 should be selected rather than a UNC-410.

Issue Error when starting I/NET: "System page does not exist" Environment I/NET Host PC, all versions of I/NET Windows XP, Windows Vista, etc Cause Graphic page link is not set correctly in the Host Configuration. Resolution Start I/NET Go to Edit > Host Computer > Configuration Click on the "..." button on Default system page Browse to the required page and then click on the okay button Restart I/NET and the message should not come up again.

Issue After installing Vista 5.1.5 on a new XP or 2003 server PC, nothing happens when launching Vista server setup or Vista Server. Environment New installation of Vista 5.1.5. New installs only, Vista 5.1.4 upgrades do not apply. Windows XP and Windows 2003 server. Cause Windows Imaging Component (WIC) needs to be installed before .NET 4 is installed. Vista 5.1.5 as a fresh install (not upgraded from 5.1.4) requires Windows Imaging Component (WIC) to be installed before .NET 4(included in Vista installation). This component is also included in Microsoft .Net Framework 3.5. Resolution To resolve this issue, install either Windows Imaging Component or Microsoft.net framework 3.5 (see links below). Install Windows Imaging Component or... 32-bit: http://go.microsoft.com/fwlink/?LinkId=162643&clcid=0x409 64-bit: http://www.microsoft.com/downloads/en/details.aspx?familyid=f64654ac-6e26-41d9-a90a-0e7783b864ee&displaylang=en Install Microsoft .net framework 3.5 Visit http://www.microsoft.com/downloads/en/details.aspx?FamilyId=333325fd-ae52-4e35-b531-508d977d32a6&displaylang=en Download and install Microsoft .Net Framework 3.5 Reboot the computer Install Vista 5.1.5 If this issue still can't be solved, update to Vista 5.1.6.

Issue Using the Xenta 421A, 422A, 451A or 452A I/O modules as a stand alone Lonworks node and all values are reading the default 0. Product Line EcoStruxure Building Operation, Field Devices, TAC Vista Environment Xenta I/O Modules Xenta 400, 421A, 422A, 451A, 452A as stand alone LON nodes Cause The Xenta 421A and Xenta 451A as stand alone Lonworks node require the UCPTConfiguration to be set to the necessary integer value for the required input. Resolution Please see the supporting documentation for the TAC Xenta 421A/422A and TAC Xenta 451A/452A that gives each nci value for the needed input type. To configure each input to the correct type please follow these steps: Navigate to the node in your Lonworks network management software (Lonmaker, NL220, Tridium, Etc.) Browse / Edit the controller to view all of the inputs, outputs, and configuration properties. Find the Universal Input module for the input you need to configure, and locate the UCPTConfigInput variable within that module Set this UCPTConfigInput variable to one of the following: 1 = 1.8 kohm thermistor 2 = DI with green indication 3 = 0-10 vdc 4 = 0-20 mA 5 = 10 kohm thermistor 6 = DI with red indication 7 = DI with green inverted indication 8 = DI with red inverted indication NOTE: This is normally done in Menta when you are using these controllers as I/O modules to a Xenta 401, Xenta 301, Xenta 302 base unit.  The scan time of all inputs is (200ms * number of inputs used).  So if there are 3 inputs, the complete module will have been scanned every 600ms.

Issue Using SigView_ATK to create reports the object title is duplicated in the Object List report.   Similarly, the various segment titles are also duplicate down the report columns. Environment Sigma 4.05 SP1/SP2 Sigma SEB Sigma ATK SigView ATK Cause Sigma 4.05 no longer automatically creates the pointer.bin files that is used by SigView_ATK to collect object data from the Sigma Index file, such as Object Titles. Resolution Create the pointer.bin files by either; 1.  Running SigmaX (v6) on the Laptop (engineers only) 2. For customers 4.05 SEB systems copy the utility 'GeneratePointerBin.exe to the C:\Sigma\Binutils location and run it.  3. For customers 4.05 SP1/SP2 systems copy the utility 'GeneratePointerBin.exe to the C:\Sigma\Bin location and run it Note: The utility needs to use the 'Fileutils.dll' to run and hence the above locations are used. The Sigma 4.05 Pointer Bin Generator utility is available in The Exchange Download Center.

Issue Is there a Fiber Optic option for the Continuum IO bus Environment Continuum CyberStation Netcontroller I Netcontroller 2 Cause Need to run IO bus between buildings Resolution There is no Fiber Optic option for the Continuum IO bus.  The only option would be to put individual Netcontrollers in each building.

Issue ACX5740 controller going on and offline when the WebClient Cyberstation is started Environment LAN System CyberStation 1.90 WebClient Cause Both the regular CyberStation and WebClient CyberStation were configured with the same ID information Resolution Reconfigure the WebClient CyberStation with unique ID information

Issue Is SQL 2000 Server with SP4 compatible with 1.91 CyberStation Environment LAN SQL2000 SP4 CyberStation Cause Is SQL 2000 Server with SP4 compatible with 1.91 CyberStation Resolution Yes SQL2000 Sp4 is compatible with CyberStation 1.91.  See Exchange online for current Andover Continuum Compatibility Matrix

Issue 5.1.5 is now packaged into two different spanned archives because of how large the installer files have become. At this point there is a 300 MB file limit on exchange online and the 5.1.5 installer package is now 336 MB, hence the reason the installation package had to be split into two archives. Because the installation package is a spanned archive it will need to be opened with WinZip or a compatible archive program. In these instructions we will be downloading and installing WinRar to open the installation archives. Note 1: WinRar is technically not free software, but it does allow its demo license to extend on past the demo period. It is at the customer’s discretion on what legal and compatible archiving software they chose to use. Note 2: The built in zip archive program in Windows 7 will open this spanned archives without fail. Product Line TAC Vista Environment Vista 5.1.5 software download on any operating system older than Windows 7 Cause File limit set on exchange online and the built in .Zip extractors in older operating systems do not have the capabilities to open these spanned archives. Resolution Create a folder on your local C: drive and name it 5.1.5 To download and install WinRar please visit http://www.rarlabs.com/download.htm and find the appropriate version. If you would like to use Winzip instead, please visit http://www.winzip.com/win/en/downwz.htm to download and install the appropriate version Navigate to exchange online at Download Center login, and click the links Product > TAC Vista > Vista Software > TAC Vista 5.1.5 > Downloads Click the file named TAC Vista Server 5.1.5 with Workstation (File 1 of 2) and save. Save the file to the 5.1.5 folder created in step 1. Click the file named TAC Vista Server 5.1.5 with Workstation (File 2 of 2) and save. Save the file to the 5.1.5 folder created in step 1. Allow the downloads to finish and navigate to the location of the 5.1.5 folder. Right click on the file named TACVistaServer515.zip and select Open With > WinRar archiver WinRar should open the archive file and you can now double click and run the TACVistaServer515.exe file within it. This exe file will access the other file (TACVistaServer515.z01) within the 5.1.5 folder automatically during the install process.

Issue Endura 2 Integration in Continuum V1.92.  Having issues with VideoLayouts not showing the video properly but displaying the date and time properly. Environment CyberStation 1.92 Endura Video Cause Revision incompatibility Resolution See document "Andover Continuum Software and Pelco Video Compatibility Matrix" for video products that can be integrated using Andover Continuum’s video features.

Issue I cannot find any published instructions giving the procedure to install an updated version of one of the JAR files on my I/A Series (Niagara) system. Product Line TAC IA Series Environment I/A Series (Niagara) R2 software (any version) installed on a Windows computer Cause An updated version of one of the JAR files installed in an I/A Series (Niagara) R2 system has been published.  The updated file has been downloaded to my computer but there are no instructions on how to install it. Resolution For the purpose of this explanation of the procedure, the following steps reference an update to the "programlib" jar file for release 2.301.522.   Substitute the name of the jar file being updated and release number in the following steps. * NOTE: Before attempting to update a jar file, verify that Windows Explorer is configured to display file type extensions. (See * below for more information). The JAR file update is published, currently on the  as a .zip file containing two files.  Copy the file programLib-2.301.522c.v1.jar.emb to the \niagara\r2.301.522\emb folder. Rename the existing file  from programLib-2.301.522.v1.jar to programLib-2.301.522.v1.jar.old. Rename new file from programLib-2.301.522c.v1.jar.emb to programLib-2.301.522c.v1.jar (removing the .emb extension). Copy the file programLib-2.301.522.v1.jar.nt to the \niagara\r2.301.522\nt folder. Rename the existing file  from programLib-2.301.522.v1.jar to programLib-2.301.522.v1.jar.old. Rename new file from programLib-2.301.522c.v1.jar.nt to programLib-2.301.522c.v1.jar (removing the .nt extension). Copy the file programLib-2.301.522.v1.jar.nt  to the \niagara\r2.301.522\nre\modules folder Rename the existing file  from programLib-2.301.522.v1.jar to programLib-2.301.522.v1.jar.old. Rename new file from programLib-2.301.522c.v1.jar.emb to programLib-2.301.522c.v1.jar (removing the .nt extension). To install the new jar file into a UNC, perform the following procedure after completing steps 1 through 9, above. Start the Niagara 522 version of the Admin Tool. Open a connection to the UNC Select the "Installation" tab then click the [Installation Wizard] button. Select the "emb" folder in the "Select Distribution Directory" window then click [Install] In the "Niagara Remote Installation" window, select the "Configure Modules Only" radio button then click the [Next >] button. Verify that there is a checkmark in the "Upgrade/Add" column for the updated jar file. Click the [Next >] button to continue. Make sure that on the "Database Backup" screen that you do backup the existing database. Continue through the remaining steps and allow the upgrade to install and the station to restart.   * To properly rename the files as described in this procedure, Windows Explorer must be configured to show file type extensions.  To configure this setting or verify it, proceed as follows: Open Windows Explorer by clicking on the My Computer (or Computer) icon on the computer's desktop or by making the selection from the Windows start menu. From the Windows Explorer "Tools" menu, select "Folder Options" Select the "View" tab. Scroll down through the "Advanced Settings" list to locate the entry "Hide extensions for know file types".  Verify that this entry is unchecked. Click the [OK] button to save the change, if any, and exit the Folder Options screen.

Issue Firmware downgrade for ACX5720 controller failed. Environment Continuum ACX 5720 Continuum Cyberstation 1.74 SP2 Cause Firmware downgrade failed to load Resolution Network issue: Turned off firewall and firmware downgrade was successful

Issue Upgrade of Continuum displaying error "C:\program files\continuum\userprofiles\xpress.mnu" unable to locate Environment Continuum Cyberstation Cause Upgrade of Continuum software was unable to located a custom menu file. Suspected file was not in specified location. Resolution Once logged into Continuum. Edit workstation Select Preferences tab Select "The File name of the menu" Browse for location of the Custom *.mnu  OR select default location "C:\program files\continuum\userprofiles\Continuum.mnu" Note: if the patch on the previous installation was non-standard, then save off a different Continuum.mnu, point all the buttons to the new path, save it and then point all the Cybers to the new Continuum.mnu

Issue Is there a version of SigmaCE available in an Apple iPad, iPhone, or Android mobile app? Environment Sigma SigmaCE WinCE Mobile Phone iPhone iPad Cause iPhone and iPad does not currently support Java script and there is no equivalent for the Windows SigmaCE ActiveX components for the Apple OS (app).   Resolution There is currently no support for the iPad or iPhone for SigmaCE.  Only mobile devices that support Windows Mobile 6 or 5 may support Sigma CE.   See Release Note - Sigma Compact Edition Release 4.05 for details.

Issue Using the Pocket Terminal 32 utility to set the UNC532 default gateway via the command GW 10.130.10.253 and then set the node configuration using the SDCU.  Communications from the Sigma server to the controller failed.  On checking the default gateway it had changed to 10.130.10.240. Environment Sigma (All versions) SDCU PocketTerminal32 Cause Using SDCU to write the controller node configuration wrongly changes the previously set default gateway IP address. Resolution Configure the controller first using SDCU and then set the default gateway IP address using Pocket Terminal 32.  Similarly, if any changes are made by SDCU then the default gateway IP address must be re-entered.  The SDCU utilities is available for download.

Issue Random no response from access server invalid attempt events showing up in event view Environment Cyber 1.74 SP2 CX9900 Cause Network issues (router offline) preventing remote validation attempts from reaching the access server Resolution Make sure all routers are online. The may be an IP conflict with the controller. Disconnected the Lan cable from the controller and ping the controller IP, if there is a response then another device has that same IP.