Issue Are DDC Controllers Leadership in Energy and Environmental Design Certified? Environment Site wanting Green Building Council Certification Cause Are DDC Controllers Leadership in Energy and Environmental Design Certified? Resolution The USGBC does not certify particular devices or controls systems such as I/NET, Continuum, or Xentas. LEED focuses on the design of the building and not on its actual energy consumption, and therefore it has suggested that LEED buildings should be tracked to discover whether the potential energy savings from the design are being used in practice. Five basic categories make up the design points system. Totaled together, these points determine your certification level. The level of certification depends upon the total number of points. As you can see, energy and atmosphere along with indoor environmental quality factors make up half of the available basic points. Five categories for accumulating points 1. Sustainable sites.... 26 Points 2. Water efficiency ....14 Points 3. Energy and atmosphere ....35 Points 4. Materials and resources.... 10 Points 5. Indoor environmental quality.... 15 Points 6. Innovation and Operations.... 6 Points 7. Regional Priority.... 4 Points Subtotal: 100 Points LEED 2009 for Existing Buildings: Operations & Maintenance 100 base points; 6 possible Innovation in Operations and 4 Regional Priority points Certified 40–49 points Silver 50–59 points Gold 60–79 points Platinum 80 points and above The U.S. Green Building Council is a national, non-profit organization that works to “promote the design and construction of buildings that are environmentally responsible, profitable and healthy places to live and work” (USGBC Mission Statement). The USGBC created the Leadership in Energy & Environmental Design® (LEED) Green Building Rating System. LEED was fashioned to provide a standard of measurement for defining a “green” building. It takes a whole building approach that encourages and guides a collaborative, integrated design and construction process. The program evaluates and recognizes performance of your buildings in accepted green design categories—Energy & Atmosphere, Water Efficiency, Materials & Resources, Indoor Environmental Quality and Sustainable Sites. Buildings are given a certification rating based on the number of points they receive in their evaluation. The four levels of LEED certification include: Certified Level, Silver Level, Gold Level, and Platinum Level. By becoming certified, building owners are given third-party validation of their contribution environment; qualify for various state and local government incentives; contribute to the growing knowledge base; receive a LEED certification plaque and official certificate; and receive marketing exposure through the USGBC website, case studies, and media  

Issue The need to verify the proper wire positions on a Xenta Server device Environment Vista XBuilder Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause Installing a Xenta Server device on a network Resolution Table 2.1: Connections on the Xenta device Position Description 1-2 Power supply. Minimum cross-sectional area 0.75 mm2 (AWG-19). 1 (G) - 24 V AC (or DC+) 2 (G0) - Ground 3-4 LonWorks TP/FT-10 connection 3 (C1) 4 (C2) 5-8 Internal port A RS-485 A connection 5 (RX/TX+) 6 (RX/TX-) 7 (RX+) 8 (RX-) Note that the interface RS-232 A (position 21) and interface RS-485 A (position 5-8) are internally connected to port A on the processor. Only one should be connected. 9 Ground 9 (G0) 10 Fail-safe Note Jumping these pins together while cycling power will flash the device and load the minimum amount of drivers necessary for communication. If an IP address has already been assigned fail-safe will NOT remove it. 11-15 Unused 16-17 Ground 16 (G0) 17 (G0) 18 Unused 19-20 Internal port C RS-485 C (SDLC) connection 19 (RX/TX+) 20 (RX/TX-) 21 Internal port A RS-232 A connection. Note that the interface RS-232 A (position 21) and interface RS-485 A (position 5-8) are internally connected to port A on the processor. Only one should be connected. 22 Internal port B RS-232 B console connection 23 Ethernet 10Base-T connection 24 Service pin Caution G0 equals GROUND. Only G0 may be connected to protective ground.

Issue How to find the MAC address / Physical Address of a computer. Product Line Andover Continuum, EcoStruxure Building Operation, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment All computers Cause The MAC address of a computer may be required when working on licensing issues. MAC stands for Media Access Control and is a unique identifier assigned to network interfaces for communications on the physical network segment. Resolution Go to the Start > Run.   Type "cmd" into the Open field. In the CMD window, type the command "ipconfig /all". Locate the connection that the computer is currently using (For this example it is the Ethernet adapter Local Area Connection). You will find the Physical Address (MAC address).

Issue Need to perform autosensing on an ethernet port but do not have a cross over cable. Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Ethernet connection to an Automation Server Xenta device ACX BCX Auto-Sensing, Auto Sensing direct connect Auto uplink and trade Universal Cable Recognition Cause Need to direct connect with a straight through or normal patch cable from a computer or laptop to the AS, Xenta, BCX, ACX  Resolution Since 1998, the distinction between uplink and normal ports and manual selector switches on older hubs and switches are obsolete. If one or both of two connected devices has the automatic MDI/MDI-X configuration feature there is no need for crossover cables. Now you can plug your laptop right into the Ethernet port of the device with just a regular patch cable. 

Issue Telnet does not come enabled on Windows 7 PCs Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 OS Cause This feature does not come enabled in Windows 7. Resolution Click on the Start Icon and type Programs in the Search Window Click on Programs and Features Click on Turn Windows features on or off When the window becomes populated, check the box for Telnet Client   Click on Ok to apply change, exit Programs and Features window Type Telnet at the prompt and start your session

Issue Can not see or access the I/NET I/O Server (INet7IoSrv) in the system tray (taskbar) How do we access the Archive Configuration Editor when the I/O Server (INet7IoSrv) icon is not visible. Environment I/NET Seven 2.40 and above Windows 7 Cause When you run the I/O Server (INet7IoSrv.exe) application as a service in the Windows 7 operating system the service must be configured correctly so that the icon is displayed in the taskbar.   Resolution As a workaround for the icon not showing, uncheck “Allow service to interact with desktop” on the INet7IoSrv service as shown in the image below: The system tray icon will appear only when I/Net is running.

Issue Need to distinguish between 0-10 V output and 4-20 mA output types Environment 7716 Cause Several options are available for use as the 7716 expansion board. Resolution P8UI4AOC is the 4-20 mA output board and can be identified by the part number listed on the boards label. PN 330400-01A P8UI4AOV is the 0-10 V output board and can be identified by the part number listed on the boards label. PN 330400-03 Here is a list of all 7716 boards and their part numbers Here is a picture of P8UI4AOV  0-10 V output board with the PN 330400-03 shown.

Issue Determine the correct conversion coefficients for a Slide Stat Environment I/NET Software Station Parameters Cause Programming a Slide Stat to read the correct input values. Resolution Go to the Controller > Station Parameters > Conversion Coefficient Option.   Add the M of 1 and a B of 0. Doing this will give the "Count" of the parameter.   Once you determine the counts at both end of the slide position. Then calculate the actual M & B for the side.   Once the "Counts" in Step 2 are determined, place these values in the "Counts Low" and "Counts High" slots. In this example, a 5 degree range from the low slide to the high slide is desired. Use -2.5 for the "Units low" and +2.5 for the "Units high" setting. Then select the OK button to give the actual M&B for the Slide coefficient.  

Issue .DAT files and what their purpose is. Another good practice for the Removal of the "DAT" files is this:  Anytime a Tech goes to a site, it is wise to remove all the "DAT" files Prior to attaching a Laptop to a new site. This way you will not corrupt this site routing tables with bogus IPs and Links.  Environment I/NET site with profiles, DLA or non DLA architecture DAT, .dat, profile,  Cause Profile corruption or Reference host issues can be resolved by renaming and then recreating the .DAT file. Resolution .DAT files contain the routing table that the Netcon gets the data from. Profiles: The I/NET Configuration program allows you to specify and save more than one set of configuration specifications. These specifications are called profiles. The majority of host workstations only require one profile. However, multiple profiles are useful if you work with several different TAC I/NET Seven environments, because you can change system parameters simply by selecting a different profile. Most of the configuration parameters are saved in the system registry and IP routing information specific to each profile is stored in a .DAT file. Note: There may be differences in the routing data for each configuration profile; consequently, you should not change configuration profiles in a stable TAC I/NET Seven network. Reference Hosts A host workstation, NPR, or Xenta 527/527-NPR must have knowledge of the other devices on the network in order to communicate with them. This knowledge is stored in what is commonly called a routing table. A routing table will contain the IP address of the devices known to the host workstation. When the host has data to route to another TAC I/NET Seven device, it uses the addressing information contained in the routing table to determine the destination path. I/O Server stores the routing table in a .DAT file.

Issue File Equalization, what passes between the Filemaster and Equalized Client Environment I/NET with Filemaster and Equalized Client snapshot, equalize, tables Cause What transpires between the Filemaster and Equalized Client Resolution File equalization is essential in TAC I/NET Seven systems where multiple host workstations will be used to manage access control or TAC I/NET Seven’s network configuration. It allows host workstations connected to an Ethernet LAN to share certain database information while still maintaining their own TAC I/NET Seven database. File equalization is a function of the SQL server that is installed on TAC I/NET Seven workstations. The SQL server ensures that each individual workstation has up-to-date copies of equalized information. The equalized information includes: Network configuration (links, sites, stations, etc.) Host passwords Controller passwords Tenant data User-defined tenant field labels Individual records Group door assignments Elevator floor assignments Trend plot data The following tables are equalized: Tenants Individuals IndivCustomData IndivImages IamUser DoorsGroups Groups SecondaryGroups XRefTenantDoor XRefGroupDoor XRefIndivGroupDoor Cards CardTrans Floors FloorPoints Visitors Operators OpWindowPosition XRefOperatorDoor PwdHistory AmtFilters MultiPlot MultiPlotPnt PwDCU DpuRestore DoorScheduleTypes DoorSchedules PerSchedNames PerScheds GlobalOptions DispatchStrings Tools UserButtons NetConLink NetConSite NetConDCU NetConMCU NetConDoor

Issue When I restored this database to the workstation (PC) it took a very long time and the following error came up: An error occurred while creating InetDb: Could not allocate space for object "(SYSTEM table id: -xxxxxxxx)' in database 'InetDb' because the 'PRIMARY' filegroup is full. Continue?  Selecting YES, it appeared to complete correctly Environment I/NET Seven SQL 2000 Desktop Edition (MSDE) Cause Key words in the error message refers to "could not allocate space".  When using MSDE the size limit is 2GB, with very large databases the size is very close to this limit, so usually both backups and restores occur correctly.  The problem arises when you attempt to perform an upgrade, during this upgrade the database may exceed the limit imposed by Microsoft and hence the error may appear. Even though the process has appeared to have completed correctly and selecting "Continue?".  It should NOT be assumed the database has completely been restored. Resolution To successfully use this database you can look at the following solutions: Upgrade the version of SQL to a version of that supports a larger database size.  Note that if you are using File Equalization, the file master must be using either Standard or Enterprise version of SQL Server 2005 / 2008. Restore the database back to the same version of I/NET that it was original installed on and perform an Archive (via Archive Configuration editor) so that the database is reduced in size allowing it to be successfully upgraded.

Issue When swiping card, the access is denied. The message shown in AMT is "Bad Card Read". Environment I/NET Cause There may be two causes for this message: The tenant code isn't correct when using Wiegand 26 format in the door parameter. The digit of card number exceeds the setting in the setting of card reader type. For example, the card format is Wiegand 35, but in the door parameter, the card reader length is set to 36 digits. Resolution For cause 1, enter the correct tenant code in the Tenant Editor. For cause 2, set the correct card reader type and digit.

Issue When controlling I/NET DO point in Vista, for example changing the value from "0" to "1", the value of the point won't stay. It changes back to "0". Environment I/NET integrated to Vista (I2V) Cause There are several attributes of an I/NET DO point (shown below in Vista). Usually the "control" attribute is used to manually control the DO point, while "value" is used to monitor the current state of the DO. If the "control" attribute is changed from "0" to "1", the real DO point will be on, but value of this "control" property point will change back to "0". Resolution Use the "control" attribute to manually control the DO point. Use the "value" attribute to monitor the current state of the DO point.

Issue Unable to move graphics to a different drive. Environment I/NET Graphics Editor Cause When using the full path for links between I/NET graphics pages, the exact path must be preserved in order for the link to work.  If the graphics are every moved to a new PC or new location, the exact graphic path, including the drive letter must remain unchanged.  A simple process can prevent this extra work from being required, and allow graphics to be moved freely between machines and hard drives. Resolution Setup - Create a root graphics folder.  Label it "Graphics" or anything you like. Create a single layer of sub-folders to help you organize graphics. (i.e. "Floor Plans" "Building1" "bmp images" etc.) If you are working on an existing system, you obviously cannot move everything to a new location, but at least try to establish a root graphics folder moving forward. Linking Create a new graphics page called Home.gpg in the Graphics folder Edit Home.gpg Create a new link between pages by using the Page Marker tool and clicking Click on the "Select" button next to Destination page to choose the page you wish to link to A default absolute path will show up. For this example I'll link to C:\Program Files\INET Seven\Graphics\floorplan.gpg To use relative linking I have to know that both the graphic I am editing and the one I am liking to are in the same folder C:\Program Files\INET Seven\Graphics.  So in this case, I can change the link from "C:\Program Files\INET Seven\Graphicsfloorplan.gpg" to "floorplan.gpg" If I wanted to link to a page in sub-folder, for example C:\Program Files\INET Seven\Graphics\building1\VAVs.gpg, I would just change the link to "building1\VAVs.gpg" In order to link from VAVs.pgp to Home.pgp, I would have to edit the VAVs.gpg and use link with the text ..\home.gpg.  The ..\ tells the computer to look up one directory. In order to link from C:\Program Files\INET Seven\Graphics\building1\VAVs.gpg to C:\Program Files\INET Seven\Graphics\building2\AHUs.gpg, I would have to use the link "..\building2\AHUs.gpg". This tells the computer to look up one directory, then go into the building2 folder and find the AHUs.gpg Once all graphics are set to use relative linking instead of absolute, only the self contained folder structure within the graphic folder has to stay the same. Everything can be zipped and moved to any other drive.

Issue Datacard ID Works gives an ODBC error. Examples shown below: Microsoft SQL Server Login Connection failed: SQLState: '01000' SQL Server Error: 53 [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect()). Connection failed: SQLState: '08001' SQL Server Error: 17 [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. Data Source Error Data source name not found and no default driver specified State:IM002,Native:0,Origin:[Microsoft][ODBC Driver Manager] Product Line TAC INET Environment I/NET Seven all versions Datacard ID Works video badging software Cause The "IDWorksView" driver uses a ODBC Connection to allow the ID Works Software to communicate to the I/NET SQL Database. If for some reason this ODBC gets corrupted, you will get an error anytime you try to run the ID Works software. Resolution Go to Start > Control Panel > Administrative Tools Select Data Sources (ODBC) Select the System DSN tab Highlight Seven ODBC SQL Server in the list and hit the Configure button Make sure the settings are as follows: Name: Seven ODBC Description: ODBC Connection for I/NET Seven Server: (local) Hit Next Before you actually login to this window, choose the Client Configuration button and make sure these settings are correct. Network libraries: TCP/IP Connection parameters: Dynamically determine port Note that the InetThirdParty password changed in I/NET Seven rev 2.4X to PassInetDb3p_SE. If you try to use this in this process it will fail on you. Instead of using the InetThirdParty and the password here, use the Username and Password that you use for the DbCreateEditor. Then select the Next button. Verify the settings below, then hit Next: Change the default database to: InetDb Verify the settings below, then hit Finish Perform translation for character data

Issue How to use door alarm to trigger buzzer, including "Door Open Too Long" or "Door Forced"? Environment I/NET Cause This is a normal application for access control system, which is needed for some customers. Resolution The following steps need to be followed: Set Event Definition for the strike point. Choose the Event type to "Door Open Too Long" or "Door Forced". If the buzzer needs to be reset automatically after alarm disappears, another sequence should be triggered by “Door Normal” event. Define the Event Sequence to trigger buzzer point. After setting, when there is door alarm, the buzzer will be triggered.

Issue When doing Xenta server to Xenta server communication, via other projects network, a good troubleshooting technique is to determine if the two Xenta servers are truly communicating to one other over TCP-IP. This is possible via the online status of the imported Xenta server in the project tree. Environment Xenta 511, 527, 555, 701, 711, 721, 731, and 913 Cause Two Xenta servers are set up to communicate to one another, but they are not passing data properly. Troubleshooting step number one should be to determine if the two Xenta servers are online to each other on the TCP-IP Resolution To  check the online / offline status of a Xenta server follow these steps: Login to the web browser of the Xenta server that that is configured to receive data. Navigate to the project tree similar to the image below. 3.  Within the project tree, browse down to the Xenta servers and check the online status as shown here:

Issue This issue has symptoms as below: Blank page, No ID code or number displayed in login webpage and can not login to Xenta Server. Can not access Xenta Server via webpage. The following blank page is displayed: Login page is displayed, but project name and ID code or ID number are not: Environment Windows Server Environment TAC Vista 5.1.X Xenta Server Ver 5.1.X Cause Windows Server "Internet Options" Security Settings are not set properly. Resolution Need add the Xenta Server IP address into "Trusted Sites" in "Internet Options>>Security>>Trusted Sites". If didn't add the IP address into "Trusted Sites", blank page would display; If just "http://%Xenta Server IP address%" is added into the "Trusted Sites", would get login webpage which didn't include project name and ID code in the login page; Need remove "http://%Xenta Server IP address%" from "Trusted Sites", and add "https://%Xenta Server IP address%" into "Trusted Sites" list;   Then could get correct login webpage,  

Issue Host Lost Message Definition Environment I/NET Cause Host Lost messages are caused when I/NET has lost communication over the Ethernet LAN with a host workstation, Xenta 527 or NPR. Resolution Host masks are enabled or disabled by using the far left bit mask of group 1.  You can enable/disable these from showing up in AMT by: Open AMT Select Edit>Configuration Toggle the far left bit of Group 1 Click OK   Alternative Resolution Open I/NET configuration Modify the Active Profile Click Host Masks Modify Each Host Device Toggle the far left bit of Group 1

Issue What are the proper steps for inputting people in the Datacard ID Works Program? Product Line TAC INET Environment I/NET Seven Datacard ID Works Video Badging software Cause A new user or personnel needs to be added to the access control system. Resolution Logging into the ID Works Program The default user name is lower case admin The user password is also lower case admin   Choose the badge project for the card you are going to print. If you do not see the Project in the window area, select the "More Projects" button to see the complete list of projects.   Once you choose the project, a window will pop up for you to log into the ID Works Project.   You have a choice on how to log in. You can either choose to check the box next to "Use Trusted Connection" or under the "INetThirdParty" Login ID the password is lower case passinetdb3p. Typical process is to select the "Trusted Connection" option.   Select a New Production Form to fill out   Fill in all the information listed on the Production Form including taking the photo.   Print the badge. On the top ICON line the second one in going from left to right is the "Print" icon. Before printing the badge, make sure the Blank cards in the printer magazine are the correct ones, then click the Print icon. Printing the badge will also save the information in the I/NET Seven system and the ID Works system.  There is NO need to save the info first, and then print the badge.   With the Production Form on the Screen, DO NOT choose the RED X (X) on the icon task bar to clear the page. See Step #9 for further information on this matter.   If by accident, the RED X (X) button is clicked, the following window pops up. If "Yes" is clicked, all of the information and photos entered in the previous steps will be deleted from the I/NET Seven System and ID Works system. If this pop up is encountered, be sure to choose "No."   In order to refresh the project, go to the top task bar and choose the "Record" option. In the drop down list choose the “New” option. Then select a new Project for the next badge, this process will open a new clean Production Form to fill out.