Building Automation Knowledge Base

Issue There is a Security Expert 37-Bit Reader Format in the Security Expert system (formerly Schneider Electric 37-Bit)   Product Line Security Expert Environment Reader Formats Cause Is the Security Expert 37-Bit Reader Format in Security Expert the same as the Infinity 37-Bit Wiegand Format used in Continuum and if so, can this be selected for transitioning systems? Resolution The Security Expert 37-Bit Reader Format in the Security Expert system is not the same as the Infinity 37-Bit Wiegand Format used in Continuum.  Infinity 37-Bit cards transitioning to a Security Expert system will need to be accommodated using either Custom Formats or Custom Credentials.

Issue Many users are unsure of the implication of the field "Interval time zone" in the Trend Log configuration window. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Premium Cause The setting "Interval time zone" under the Trend log configuration has caused some users to believe that this setting stores trend data in either "UTC" or "Server local time" Resolution The trend log data is always stored in UTC time, regardless of the option selected under this setting. This setting is intended for preventing problems with Daylight Savings Time (DST) when the logging interval is more frequent than 1 hour. See Interval Trend Log Properties – Basic Tab in EcoStruxure WebHelp. NOTE: When the interval is longer than 1 hour and you want to continue to log that interval after a DST change, use Server Local Time. For example, the log interval is every 24th hour at midnight and you want to continue to log at midnight even after a DST change, so you use Server Local Time. During the DST change in the Spring, the log sample will register after 23 hours. After the DST change in the Autumn, the log sample will register after 25 hours. Interval Time zone 

Issue Accessing Continuum Security Key information using MMC to determine what features are enabled. Product Line Andover Continuum Environment Continuum Security Key Cause Users need the ability to know what version of Continuum is supported on their key Resolution Note: The MMC method for viewing enabled key features mentioned below no longer works with Windows10 or greater and because of CyberSecurity issues ActiveX controls have been deprecated by Microsoft in favor of more secure web technologies.  This feature will not be updated for Cyberstation.   Some Cyberstations do not have Microsoft Office with Excel installed but the security key information may be accessed using Microsoft Management Console instead. Go to Start> Run, Type in MMC.exe and click OK Select File> Add/Remove Snap-in Click the Add button (bottom left) Click On ActiveX control and click Add Click Next while in the Insert ActiveX Control dialog Scroll Down until you find SecurityKeyReader Control and highlight it and click Next Leave the default name and click Finish Close the Stand Alone Snap-in dialog Click OK on the Add/Remove Snap-in dialog Click on the SecurityKeyReader Control and highlight it and it will display the Key info If you want to save it, File> Save and enter the name SecurityKey.msc Windows 7  (32-bit system) Go to Start> Run, Type in MMC.exe and click OK (64-bit system) In Command Prompt  enter  mmc /32 Select File> Add/Remove Snap-in Click On ActiveX control and click Add Click Next while in the Insert ActiveX Control dialog Scroll Down until you find SecurityKeyReader Control and highlight it and click Next Leave the default name and click Finish Click OK in the Add or Remove Snap-in dialog Double click on the SecurityKeyReader Control in the right-hand pane and it will display the Key info If you want to save it File> Save and enter the name SecurityKey.msc To reopen Go to Start> Run, Type in MMC.exe and click OK File> Open and select Ex. SecurityKey.msc To copy to another computer File Search> Enter SecurityKey.msc (or whatever you named it above) Copy the file to the other computer and paste it into the Administrative Tools folder Ex. C:\Documents and Settings\Administrator\Start Menu\Programs\Administrative Tools  

Issue AS-B/P is unable to upgrade to the EcoStruxure Building Operation V3.2.x from out-of-the-box or DFU mode. When checking the upgrade progress file, you receive the following error: Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause In V3.2.1, the change was made to use IP-over-USB as a way to communicate faster through the USB. Due to this, IPv4 and IPv6 need to be enabled on the connected device running Device Administrator. Resolution Check to make sure IPv6 is enabled on your machine. Open a Command Prompt window and run the "route print -6" command If it only shows two IPv6 addresses then IPv6 is disabled and you will need to enable it To enable IPv6 Open Registry Editor on your Windows Machine Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\ Double-click on DisabledComponents to edit Change value from "FF" (IPv6 disabled) to "00" (IPv6 enabled) Note: The Disabled Components registry value does not affect the state of the check box. Therefore, even if the Disabled Components registry key is set to disable IPv6, the check box in the Networking tab for each interface can still be checked. This is the expected behavior. Note: You must restart your computer for these changes to take effect.  

Issue The Security Expert Programming Database appears to be rapidly growing overtime in a way that is not related to the size of the installation or the development of the site. The growth appears to be time related in the same way one would expect the Security Expert Events DB to grow as more and more access events are logged. Product Line Security Expert Environment Salto Integration Cause There is an option within the Security Expert / Salto Ship Integration config to 'Enable logging' in the SX database.    This can be very helpful for troubleshooting integration issues e.g. Salto Sync events as they come into Security Expert.  However it is only intended to be used during short testing phases and should not be left on for long periods.   Leaving Salto Logging on during normal operation  will continue to store all Sync Event data in the Security Expert Programming database indefinitely. Note: If SX Programming Database grows to approximately 10GB, SQL Express installation will cease to function. Resolution The most important first step is to ensure 'Enable logging' is deselected in the Security Expert Salto Integration Config. This will stop the Programming Database from rapidly growing any further.   Once this is done, contact Product Support Services (PSS), who will be able to truncate the unwanted Salto Logging data from the SX programming DB and reduce your SX Programming Database to its original size if required.

Issue The WorkPlace Tech and WorkPlace Editor add-in for the VisioRibbon is available in the toolbar of Visio but all or some of the functions are unavailable. Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series WorkPlace Tech 5.9.x, 5.10.4 Building Operation Workstation (WorkPlace Tech Editor) Microsoft Visio 2010, 2013, 2016, 2019 (WorkPlace Tech 5.10.4 only) Cause There may be one or several of these situations causing this behavior depending on a combination of products installed. The Visio installed is an unlicensed product or in its evaluation period and not registered  The Visio installed is not properly updated There is an error in the WPDispatcher.msi Resolution Review the proper area for the Visio you are using to assure the product is registered; Visio 2010 Visio 2013/2016/2019 If the Visio is part of a subscription-based product, it will be noted as such rather than saying the product is activated. Thoroughly read this Knowledge Base Article for the information required to assure your Visio is properly updated. Workplace Tech 5.9.3 / Workplace Tech Editor (EBO) Microsoft Security Updates required for Visio and Office  To correct any possible WorkPlace Tech or Editor (SBO/EBO) dispatcher problems, Follow the path C:\Program Files (x86)\WorkPlace Tech to the WPDispatcher.msi and "right click / Uninstall" Do this for each version of SBO or EBO installed that has Workstation with WorkPlace Tech Editor.  Here is the path C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation X.Y\WorkStation or C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation X.Y\WorkStation (X.Y will be the version installed i.e 3.1).  Perform the same Uninstall of the WPDispatcher.msi.  The picture below is what will appear if the dispatcher has been removed or was not previously installed.  This message is expected. Open the WorkPlace Tech or the WorkPlaceTech Editor.  The WPDispatcher.msi will run the correct version.

Issue Sigma server fails when a Data Import is initiated during a Sigma transition Product Line EcoStruxure Building Operation, Satchwell Sigma Environment Sigma Building Operation Enterprise Server Cause Sigma server fails when an EBO data import is initiated. Resolution It is important that the Sigma Database is checked with the Doctor utility (found in SigmaX) before a Sigma transition into EBO is undertaken. Longtext - Longtext file contains 'mandarin' type characters - probably from previous BAS/Sigma upgrades. If the file contains these, then Longtext has probably not been used in the past or not used currently. Delete the file (located c:\sigma\data), it will self re-create. Shorttext - Shorttext contains an incorrectly formatted entry. Find entry and correct. To find, delete 1 -250, if it continues to fails, the entry in question will be in the range 251 to 500 and keep halving until the entry is found. Index A errors - index contains a looping segment, where the page references itself. Correct index as necessary using SigmaX - Doctor. Index A errors - page is referenced more than once, i.e. the index page can be opened via two (or more) routes. Correct Index as necessary using SigmaX - Doctor. Note: the Index should be checked with SigmaX before a transition. Object corruption - open object in Sigma, if it fails to open, then correct by whatever means that is required, Sigma server will fail at a point during the Data Import. Log Sets - Fail to import log sets. To find, in Sigma, locate the logset.rec in the c:\sigma\data\server...folder file, take a copy. In Sigma, delete 50% of the log sets and try the import again. If it fails, delete another 50% and repeat. Or if it succeeds, then the issue may lie in the 50% of log sets originally deleted, re-instate these using the copied logset.rec file and try again by deleting the other 50% and so forth.

Issue Controller cold starts after power fail Product Line Andover Continuum Environment Continuum 1.x CX BCX Cause ACCRestartMode system variable is set to Cold Start Resolution Change the ACCRestartMode system variable. See the bCX1 Controller Technical Reference Guide Rev F  document page 55 onwards for an explanation of the changes that are required.

Issue Customers may need a copy of their License Entitlement certificate Product Line EcoStruxure Building Operation Environment Building Operation Licensing Cause Missing Entitlement certificate  Resolution Customers have access to the following link, where they can use the Entitlement ID or Activation ID to login to the Licensing page: License Page information After logging in, select the “List Entitlements” under “Activation & Entitlements” on the top. Tick the checkbox in front of one Activation ID (ACT), select View/View certificate Now, a new page pops up which contains the Entitlement Certificate information. This can be saved or printed.

Issue Users asked if it is possible to do a warm and cold starts of the Automation Server using the reset button on the physical hardware Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Users may need to do a Warm/Cold start of the Automation Server Resolution From V1.5 and higher, the Warm start of the Automation Server can only be done through the command from the Workstation Software.  From V1.7 and higher, the Cold start of the Automation Server can only be done through the command from the Workstation Software.    Please refer to the following Webhelp for more information: Reset functionalities of the Automation Server    

Issue On an existing trend log, the calculation type can be set to the “Meter Consumption”, but this does not generate any log records. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause The “Set initial meter” under the “Meter Info” tab has been set to false when the trend log was initially created. Resolution The following image demonstrates the issue. The “Is meter log” is false because in the trend log creation process the “Set initial meter” has been set to false. This causes the “Meter Consumption” calculation type does not generate any log records. To resolve this: Create another Trend log with the “Set initial meter” set to true Or Right-click on an existing trend log (with “Is meter log” = false), press manage meter, configure the required settings, and then press save. This will change the “Is meter log” to true  Now, if the calculation type is set to “Meter Consumption” on the trend log, the log records are getting populated.

Issue Floor Plans and Camera Views that show up in the Security Expert thick client do not work in the Web Client. Instead of floor and camera images, “Floor plan not supported” and “Camera view not supported” are displayed. Product Line EcoStruxure Security Expert Environment Security Expert Web Client Cause Floor Plans and Camera Views are not displayed through the Web Client interface and will only work with the Security Expert Client. The Security Expert Web Client is not intended to support the full suite of options available through the thick client. Resolution Use the Security Expert Client as this will support Floor Plans and Camera Views.

Issue Unable to use SE8650 to control heat pump with a two Stages Furnace (auxiliary heat) Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause Only one output is available in the SE8650 for Auxiliary heating Resolution A simple solution would be to Wire both Furnace W1 and W2 to the SE8650 W1 terminal, and both will be on at the same time Both furnace stages will be activated as a single stage from the same output Or a more advanced option would be to use a LUA Script to control the second stage of Auxiliary heating. See the below example using the SE8650 UO11 terminal  

Issue Documentation supplied with new UNC, ENC, or Jace 8000 was discarded.  Is there a way to determine the default, the factory-defined IP address, for the Ethernet port on the controller? Product Line TAC IA Series Environment I/A Series (Niagara) R2 UNC I/A Series (Niagara) G3 ENC Niagara N4 or G3 Jace 8000 Cause Lost or discarded document, shipped with the controller, that contained the configured IP address. Resolution The default Ethernet IP address for an I/A Series (Niagara) UNC or ENC is based on the serial number and type of device. For a UNC or ENC, the default address is 192.168.1.14X where X is the last digit of the device serial number.  The default serial number is found on a sticker on the controller circuit board.  This sticker has the full model number, date code, and the serial number of the controller.  The serial number is preceded with S/N:.The subnet mask is 255.255.255.0 in all UNCs, ENCs, and Jace 8000 The default address base address (192.168.1.140) is the same for all UNC-410, UNC-510, UNC-520, ENC-410, and ENC-520 controllers. The default IP address of a Jace 8000 for PRI (LAN1) is 192.168.1.140.  SEC (LAN2) is by default disabled.

Issue The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. In cases where multiple BACnet networks containing SE7000 BACnet room controllers are connected to the same BACnet internetwork there could be duplicate ID's when using this schema. In these instances a T7600 Device Configurator Tool can be used to change these fields. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. For example when a VT7200F5000B room controller with a MAC address of 41 is connected to a network, its default Device Name will be VT7200F5x00B-41 and its default Device ID will be 72041. The device ID and name will change as soon as the MAC address is changed at the controller. The MAC address is set in the Installer configuration parameter menu using the Com Addr parameter. These fields can also be set by any BACnet management tool that can access these properties. Resolution The goal of this document is to give simple instructions on how to change the Device Instance of the VT7000 series thermostats using the T7600 Device Configurator tool and the recommended connections and wiring. 1. Converter (can be other models): Model 485OT9Lor USOTL4 from B&B Electronics. A USB-to-RS485 converter, like one used for MSTP captures, will work as well.  2. Recommended wiring for the configuration of Device Instances: The SE7000 room controllers have to be connected only to the converter (which has to be powered up) and disconnected from the network controller. The EOL resistors should remain at both ends of the trunk. 3. Setting up the software The software is supplied as a simple installer file download the software from here and run the installer. Prior to running the program for the first time setup steps 4 and 5 must to be accomplished. 4. Setting Windows Compatibility mode The T7600 Device Configurator Tool is legacy tool and therefore is only supported in a Windows 9X operating system, It has been tested and found to work in later versions of Windows by setting the compatibility mode to Windows 95 Locate the executable file T7600_MSTP_Config.exe in the C:\Program Files\Fastek\T7600 Config\ folder. Right click the file and select properties Go to the compatibility tab and change select Run this program in compatibility mode for: "Windows 95" from the drop down menu then click OK 5. Set the PC communications port Open the BACDOCM.ini located in the C:\Windows folder and enter communications port number in the line highlighted below and save the file. If a valid com port is not entered here the program will generate errors when launched and will not operate. Instructions on how to use the converter (file T7x00 MSTP Config.exe): 1. Open the configuration Tool 2. Double click on the BACDOOR icon in the icon tray on the bottom right of the PC. 3. On the window BACDOOR OEM MSTP Client status, click configure and in the configuration window set the Device instance to any number that does not conflict with any other device instance on the network.: 4. Close the BACDOOR configuration window and in the T7000 Device Configurator, click refresh device list. 6. All the devices on the trunk should appear and you can start changing the device instances one after the other. To do that: a. A- Select the first device.     B- Click Connect to device. The connection process can be long, wait for all the objects to be discovered.     C- change the instance ID using the keyboard.     D- click Apply changes. b. Select the next device and do the same. c. Repeat this action for all the discovered devices. 7. After making all the recommended changes, remove the RS-485 to 232 converter and reconnect the network.

Issue The SE7000 Series controller will not bind to a MPM controller with Building Expert version 2.7. SE7000 controller is not listed in the discovery window when a bind is performed.  Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 SSL MPM Cause It was determined that the SE7000 controller had the old Zigbee module installed. Starting with Building Expert 2.7, the SE7000 Series stats requires the newer Zigbee Pro module in order to connect to the MPM controller. You can determine if the new module is installed by the part number printed on the Zigbee module. The old Zigbee module has a label with the part number 051-0125R01 printed in it. Resolution The older Zigbee module will have to be replaced with the new Zigbee Pro module, and can be field replaced. The newer Zigbee Pro module can be ordered using part number VCM7000V5045P. The actual part number that will appear on the new Zigbee Pro module label is 051-0132R00.  The module is the smaller PCB board mounted on the left side of the main PCB board.  1. Remove the SE7000 controller’s cover.  2. Carefully remove the Zigbee module form the main board.     * The main PCB board is hinged on the left and is held in place by two tabs on the right      * Gently press the tabs to the right to release the main PCB board and swing it open      * Gently depress the 2 plastic mounts that hold the Zigbee module to the main PCB board     * Remove the Zigbee module being careful not to damage the connection pins. 3. Replace with the new Zigbee module (051-0132R00) 4. Replace the cover. 5. Configure the Zigbee network of the SE7000 controller  You should now be able to discover the SE7000 controller in the MPM.  

Issue Installing a SE7652A5045P and want to add an outside air and supply air temperature sensor.  What type of sensor is accepted? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause Spec requirement Resolution The SE7000 series sensor can take any 10k ohm NTC thermistor (type 2). For a temperature/resistance chart, see page 6 in this guide. For a Schneider-Electric compatible sensor, see page 7.

Issue Room controller shows up in the Discovery (Bind) window but will not go online after clicking on “Bind device”. Status in the ZVC object shows “offline (-2)” error. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 SSL SE7000 Cause An invalid value is being overwritten continuously to a local point (to the Room Controller) by a dashboard widget or a third-party device(e.g. via Bacnet). Resolution The invalid value must be corrected before proceeding with the binding process. Example: A value of 0 is being written to the Occupancy command point which only take values of ([1 = Local Occupancy], [2 = Occupied] or [3 = Unoccupied]). The write and read traffic generated prevents other room controllers from joining the network.

Issue Product specifications and application details for the SE 7000 or SE 8000 range of room controllers are required. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE8000 • SSL SE7000 Cause Full details of the products are required. Resolution The best source of information is in the online Product Selection: Room Controller Selector Tool This tool will allow you to select the correct unit for your application, then from the different tabs you will be able to see: Product Overview, Spec's, Dimensions, related accessories and to download the required documentation from the Links tab. Note: The installation guide can be downloaded from the Links tab and contains detailed application setup, product specification and dimensions. For BACnet versions of the controllers the PIC's statements can currently be downloaded from the Viconics section of the BTL official site using the corresponding VT7xxx part number, see link: BTL Listings for Room controllers Note: The SE8000 and SE8300 Series BTL Certification Listing is anticipated for late 2015.

Issue The client is inquiring if SE7000 series controllers with LonWorks communications are compatible with TP/FT -10 channels Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 Cause The datasheet indicate network compatibility with Echelon LonTalk but there is no mention of the compatibility with TP/FT-10 channels / networks. This may be unclear to some.  Resolution The SE7000 series is compatible with LonWorks TP/FT-10 channels. Refer to the datasheet for 14240R which is the free topology transceiver used in the SE7000.  capacitors, LPT-10 Link Power Transceivers Free Topology Transceivers, and, with suitable DC blocking capacitors, LPT-10 Link Power Transceivers FT 3120 / 3150 s mart Transceivers, FTT-10 and/or FTT-10A Free Topology Transceivers, and, with suitable DC blocking capacitors, LPT-10 Link Power Transceivers