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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
820 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4861 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4194 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4761 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6542 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8651 3 1
Latest Reply: Charles_Murison

Solved
swil
swil

PM8000 V2.1.0 - Updating to Factory V2.1.0 template if option not sele...

Hi, If the Factory V2.1.0 Template option is not selected during the upgrade process, is there any way to do it at a later time?It seems that after the upgrade is completed, the upgrade window in ION ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1805 0 5
Latest Reply: Charles_Murison

Solved
swil
swil

Config file or template to avoid "Extra Modules" folder - PM8000 firmw...

After a firmware upgrade to V2.1.0 on a PM8000, the extra modules folder is populated. Is there anything that can be done about this? Image attached.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2187 0 4
Latest Reply: Tom_Stevenson

Solved
solutions_iems-
solutions_iems-

PM8000 Firmware Issue

I have a hands-on customer who has tried to upgrade the firmware in a PM82401 to v2.1 to enable waveforms to be viewed in the device web pages. Unfortunately, it has not worked and whatever has been do...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
17239 0 27
Latest Reply: Anonymous user

Solved
solutions_iems-
solutions_iems-

PM5110 power meter display "locking-up"

In the past two weeks I have been contacted by two separate customers on two completely different sites, each regarding a PM5110 power meter where the display has "locked-up". In both instances the pow...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2554 0 4
Latest Reply: solutions_iems-

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 v4.31.1 firmware and documentation now available

New firmware for the ION8650 series meter is now available. Please refer to the "What's new" documentation for what is available in this new release: ION8650 series meter firmware version v4.31.1:http...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2752 1 2
Latest Reply: Charles_Murison

Solved
p_dejarmy_encos
p_dejarmy_encos

ION9000 Summary display

Hello everyone, When configuring an ION9000 meter, is there a way to change the voltage displayed in the summary screen? Changing Vln to VLL when using 3P3W or 3P4W connection. Thanks and best regards.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1547 0 1
Latest Reply: Charles_Murison

Solved
jryang_SAM-A
jryang_SAM-A

ION9000, PM8240 Meter PT burden

HiI have questions about the ION9000 and PM8240 meters.CT Burden can be seen on the Meter Datasheet.But PT burden can not be found.I would like to know the rated capacity of PT Burden of both meters.If...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1857 0 1
Latest Reply: Charles_Murison

Solved
Sven_Kermer
Sven_Kermer Explorer

ION9000 Digital Input Module Count Rollover

Hello, I want to use the count output of a digital input module to count pulses at this input.What is the rollover value of this output? Thanks a lot and best regardsSven
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1377 0 2
Latest Reply: Sven_Kermer

Solved
suzuki-takahir_1
suzuki-takahir_1

What kind of temperature data does PM3200 have in Modbus register list...

Hello,I have a question about PM3200 series.It's Modbus register seems has "temperature" data in address 3132 according to its user manual.Our customer would like to know what kind of temperature and u...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1578 0 2
Latest Reply: suzuki-takahir_1

Solved
Anonymous user
Anonymous user

ION7400 and PM8240 Memorie Size available for data recording

Hello everybody, It's a simple question, can you tell me how many MB are available for ION7400 and PM8240 meters to store data? I remember these devices had only 10 MB available for framework but I r...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4337 0 10
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

Serial-Port Security

Hello, Is there any documentation which illustrates the security of serial connections to the ION Meters? I'm working with a small utility which is looking to give customers access to their revenue met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1475 0 1
Latest Reply: Anonymous user

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