Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
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The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find.
You can help us improve the usability and quality of our content by sharing your feedback. If you notice information is missing, you find outdated information, a mistake, or a broken link, or you have a suggestion, please add it as a reply to this post.
We will address your feedback as quickly as we can.
NOTE: Please do not use this post to ask questions; they will not be answered here. Post any questions you may have to the community.
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Thanks share this information!!
Your commitment to improving the usability and quality of the Advanced Power Meter technical documentation is commendable. Here are a few suggestions to consider for enhancing the documentation:
1. **Structured Navigation**: Ensure that the documentation is well-organized with clear navigation paths. Users should be able to easily locate the information they need without unnecessary clicking or searching.
2. **Search Functionality**: Implement a robust search functionality within the documentation platform. This will enable users to quickly find relevant information by searching for keywords or phrases.
3. **Consistent Formatting**: Maintain consistency in formatting, style, and terminology throughout the documentation. This helps users understand and navigate the content more efficiently.
4. **Clear Diagrams and Illustrations**: Include clear diagrams, illustrations, and screenshots where applicable to supplement textual descriptions. Visual aids can greatly enhance understanding, especially for complex concepts or procedures.
5. **Versioning and Updates**: Clearly indicate the version number of the documentation and provide information about recent updates or changes. This helps users ensure they are referring to the most up-to-date information.
6. **Interactive Examples and Tutorials**: Incorporate interactive examples or tutorials to demonstrate how to use the Advanced Power Meter in real-world scenarios. Hands-on exercises can improve user engagement and understanding.
7. **Feedback Mechanism**: Offer a convenient way for users to provide feedback directly within the documentation platform. This could be through a comment section, feedback form, or dedicated email address.
8. **FAQ Section**: Consider adding a Frequently Asked Questions (FAQ) section to address common queries or issues that users may encounter. This can help reduce support requests and improve user satisfaction.
By implementing these suggestions and actively addressing user feedback, you can continue to enhance the usability and effectiveness of the Advanced Power Meter technical documentation. Regularly soliciting feedback and iterating based on user input will contribute to a more valuable resource for your audience.
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Thanks for these suggestions Conved; I appreciate the time you took to provide us with feedback.
Of your suggestions, I do wonder where you aren't seeing structured navigation? Is there a specific asset you can point me to? Also, the online search functionality is quite robust. How specifically is it not measuring up? Also, the What's new section online clearly states what updates apply to specific versions of the firmware so I'm a little at a loss to understand how we aren't already measuring up here...
Some of what you propose (FAQs and Improving Consistency) is in our roadmap to improve the user experience. Some of the things you suggest are challenging to deliver; Feedback particularly is a challenge as every tool and plugin we use has to adhere to our stringent cybersecurity rules. Finally, some suggestions are simply beyond our scope to deliver. (Tutorials). Not saying these are bad ideas, we just don't have the capacity or budget to fold this type of content into help and/or there are other content avenues that provide this type of asset.
feel free to provide more details to help me better understand some of your comments. Improving the user experience is a continuous journey! 🙂
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