Technical Documentation Feedback

sesa351067_brid · ‎2022-09-28

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sesa351067_brid · ‎2024-04-18

Thanks for these suggestions Conved; I appreciate the time you took to provide us with feedback.

Of your suggestions, I do wonder where you aren't seeing structured navigation? Is there a specific asset you can point me to? Also, the online search functionality is quite robust. How specifically is it not measuring up? Also, the What's new section online clearly states what updates apply to specific versions of the firmware so I'm a little at a loss to understand how we aren't already measuring up here...

Some of what you propose (FAQs and Improving Consistency) is in our roadmap to improve the user experience. Some of the things you suggest are challenging to deliver; Feedback particularly is a challenge as every tool and plugin we use has to adhere to our stringent cybersecurity rules. Finally, some suggestions are simply beyond our scope to deliver. (Tutorials). Not saying these are bad ideas, we just don't have the capacity or budget to fold this type of content into help and/or there are other content avenues that provide this type of asset.

feel free to provide more details to help me better understand some of your comments. Improving the user experience is a continuous journey! 🙂

See Answer In Context

sesa351067_brid · ‎2024-04-18

Thanks for these suggestions Conved; I appreciate the time you took to provide us with feedback.

Of your suggestions, I do wonder where you aren't seeing structured navigation? Is there a specific asset you can point me to? Also, the online search functionality is quite robust. How specifically is it not measuring up? Also, the What's new section online clearly states what updates apply to specific versions of the firmware so I'm a little at a loss to understand how we aren't already measuring up here...

Some of what you propose (FAQs and Improving Consistency) is in our roadmap to improve the user experience. Some of the things you suggest are challenging to deliver; Feedback particularly is a challenge as every tool and plugin we use has to adhere to our stringent cybersecurity rules. Finally, some suggestions are simply beyond our scope to deliver. (Tutorials). Not saying these are bad ideas, we just don't have the capacity or budget to fold this type of content into help and/or there are other content avenues that provide this type of asset.

feel free to provide more details to help me better understand some of your comments. Improving the user experience is a continuous journey! 🙂

0944689636 · ‎2025-06-28

Data I read from the ION9000 Modbus:

Addr 3000: -0.00
Addr 3001: 350.34
Addr 3002: -0.00
Addr 3003: 331.07
Addr 3004: -0.00
Addr 3005: 0.00
Addr 3006: -0.00
Addr 3007: 0.00
Addr 3008: -0.00
Addr 3009: 347.25
Addr 3010: -0.00
Addr 3011: -0.00
Addr 3012: -0.00
Addr 3013: -0.00
Addr 3014: -0.00
Addr 3015: -0.00
Addr 3016: -0.00
Addr 3017: 0.05
Addr 3018: -0.00
Addr 3019: 396.57
Addr 3020: -0.00
Addr 3021: 396.05
Addr 3022: -0.00
Addr 3023: 394.46
Addr 3024: -0.00
Addr 3025: 395.69
Addr 3026: -0.00
Addr 3027: 228.44
Addr 3028: -0.00
Addr 3029: 229.40
Addr 3030: -0.00
Addr 3031: 227.53
Addr 3032: -0.00
Addr 3033: 53.39
Addr 3034: -0.00
Addr 3035: 228.46
Addr 3036: -0.00
Addr 3037: -0.00
Addr 3038: -0.00
Addr 3039: -0.00
Addr 3040: -0.00
Addr 3041: -0.00
Addr 3042: -0.00
Addr 3043: -0.00
Addr 3044: -0.00
Addr 3045: -0.00
Addr 3046: -0.00
Addr 3047: -0.00
Addr 3048: -0.00
Addr 3049: -0.00
Addr 3050: -0.00
Addr 3051: 0.00
Addr 3052: -0.00
Addr 3053: 80139.77
Addr 3054: -0.00
Addr 3055: 78479.98
Addr 3056: -0.00
Addr 3057: 73338.03
Addr 3058: -0.00
Addr 3059: 231957.77
Addr 3060: -0.00
Addr 3061: -11672.53
Addr 3062: -0.00
Addr 3063: -9080.74
Addr 3064: -0.00
Addr 3065: -9403.40
Addr 3066: -0.00
Addr 3067: -30156.67
Addr 3068: -0.00
Addr 3069: 82316.84
Addr 3070: -0.00
Addr 3071: 80369.68
Addr 3072: -0.00
Addr 3073: 75326.57
Addr 3074: -0.00
Addr 3075: 233829.05
Addr 3076: -0.00
Addr 3077: -0.00
Addr 3078: -0.00
Addr 3079: -0.00
Addr 3080: -0.00
Addr 3081: -0.00
Addr 3082: -0.00
Addr 3083: -0.00
Addr 3084: -0.00
Addr 3085: -0.00
Addr 3086: -0.00
Addr 3087: -0.00
Addr 3088: -0.00
Addr 3089: -0.00
Addr 3090: -0.00
Addr 3091: -0.00
Addr 3092: -0.00
Addr 3093: 30.13
Addr 3094: -0.00
Addr 3095: 53.29
Addr 3096: -0.00
Addr 3097: 183.09
Addr 3098: -0.00
Addr 3099: 273.24

However, in the file ION9000_Modbus_Map_004.005.000, some registers do not match the values I read. Is there any way to accurately determine which register addresses the program is actually reading from?

Charles_Murison · ‎2025-07-02

Hello @0944689636 ,

Please note that most register 3000+ are floating point numbers that require reading 2 register. Current A is 3000 AND 3001, Current B is 3002 AND 3003. Perhaps the issue is you are trying to convert 16 bit registers values when you should be using 32 bit register values.

Regards,

Charles

L4 Prime for Advanced metering and Utilities

Technical Documentation Feedback

Technical Documentation Feedback

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