Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 224
  • Power Quality 210
  • PM8000 199
  • ION9000 170
  • PM5000 168
  • Insulation Monitoring 135
  • ION7000 72
  • ION8000 66
  • PowerTag Energy 53
  • PM Announcements 39
  • Did you know 39
  • iEM3000 26
  • HDPM6000 24
  • PM3000 16
  • PM Guidebooks 15
  • PM Downloads 14
  • ION Guidebooks 11
  • ION Downloads 8
  • iEM2000 8
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
520
Mehran_Mehrnia
Admiral Mehran_Mehrnia Admiral
131
Ramasamy_N
Captain Ramasamy_N Captain
115
Robert_Lee
Admiral Robert_Lee Admiral
96
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
53
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
44
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
42
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2485 4 11
Latest Reply: Mehran_Mehrnia

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2362 5 5
Latest Reply: Romain_Polette

Informational
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2746 2 0

2022-10-13

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2786 1 3
Latest Reply: Charles_Murison

Solved
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4531 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6809 3 1
Latest Reply: Charles_Murison

Solved
agarcia
agarcia

Support for ION7400 in PME 7.2.x

ION7400 is missing in older version of Power Monitoring Expert software, in specific version 7.2.2. I need device type can to be added to PME.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
154 0 1
Latest Reply: Mehran_Mehrnia

Solved
ABDUL8
/html/rank_icons/Ensign.png ABDUL8

PM5560_V2.8.3 _Unable to upgrade to latest firmware

Hi,I have a PM5560 meter currently running firmware version V2.8.3 at a customer site. I attempted to upgrade it using the latest version of the EcoStruxure Commissioning Tool, but the process fails—on...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
511 0 2
Latest Reply: akash_das

Solved
RicardoMiranda
/html/rank_icons/Ensign.png RicardoMiranda

ION7400 historical data management

Hello everyone, nice to meet you. From Chile, I have the following question regarding the management of the historical data stored by the ION7400 analyzer. Is it possible to manage this historical info...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
342 0 3
Latest Reply: Yut

Solved
RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

PM8240 using optical port for daisy chain

When using PM8240 with Optical port , what is the architecture to daisy chain PM8240 at muliple locations? Can we just link up the meter without using optical ethernet converters?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
210 0 1
Latest Reply: Mehran_Mehrnia

Solved
Ian123
Ian123

PowerLogic HDPM6000 BaseUnit hard reset

Is there a way to hard reset this unit to the factory default settings. Currently I have 2 units which we can not ping or connect to.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2303 0 5
Latest Reply: Mehran_Mehrnia

Solved
ABDUL8
/html/rank_icons/Ensign.png ABDUL8

PM5560 Connection Issue with ION Setup

I'm having trouble connecting the PM5560 meter (latest firmware v4.4.8) with ION Setup (v3.2.25185.01) using the Single ION Device Configuration Mode. However, it works fine when I connect to the PM800...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
708 0 6
Latest Reply: ABDUL8

Solved
jedzruiz1985
/html/rank_icons/Lieutenant_JG.png jedzruiz1985

EPC communications test report

Hi Xperts, Just want to ask as to why does the the communications test reports in EPC not showing the MAC Addresses and serial numbers of Modbus TCP devices. Is this the same for all or did I miss to...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
310 0 3
Latest Reply: jedzruiz1985

Solved
p_dejarmy_encos
/html/rank_icons/Lieutenant.png p_dejarmy_encos

Control power PM5000

Hello, We're installing several (+20) PM5340 meters in one enclosure, and we wish to account for the power drawn by the meters. The installation guides states that the meter has an AC burden of 5 W/1...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
271 0 1
Latest Reply: Mehran_Mehrnia

Solved
Veronika.Salinas
/html/rank_icons/Ensign.png Veronika.Salinas

Memory recovery from PM5560

Hello everyone! We are providing technical support at a site where, due to a short circuit, two PM5560 meters are no longer powering up. Is there any way to retrieve the logged data from the PM5560 u...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
564 0 2
Latest Reply: rohith-s

Solved
Stuart_Cheng
/html/rank_icons/LtCommander.png Stuart_Cheng /html/rank_icons/SE-Employee.png

ION Setup Waveform Log Timestamp Issue

Hi All, I’m testing an ION meter and have encountered an issue with the waveform timestamp display under ION Setup → Data View → Waveform. I triggered several voltage sags. The Event and Sag/Swell ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
335 0 3
Latest Reply: Stuart_Cheng

Solved
Miyai
/html/rank_icons/Lieutenant.png Miyai

Regarding PQM firmware updates

Hello, I received following inquiry from a customer, but I don't have old PQM so I would like some advice. As a general rule, I understand that older PQMs will need to have their firmware updated i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
297 0 3
Latest Reply: Miyai

  • « Previous
    • 1
    • …
    • 5
    • 6
    • 7
    • …
    • 220
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore