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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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  • Label: PM5000
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Label: "pm5000"

View in: "Metering & Power Quality" | Community

199 Posts | First Used: 2014-06-02

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
820 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4859 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4193 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4760 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6540 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8650 3 1
Latest Reply: Charles_Murison

HyungRae
HyungRae

Looking for the Modbus register list for METSEPM4513H

Hello everyone, I am currently looking for the Modbus register list for the METSEPM4513H power meter. Could anyone please share the reference document or provide a link where I can download the manual ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
62 0 1
Latest Reply: rohith-s

Solved
Oleksii_B
Oleksii_B Explorer

PM5000 Power Meter Factory Assembled Enclosure Datasheet for Part Numb...

Hi Everyone, I am having difficulty locating the corresponding datasheet/catalog for part number 9761C05K0A0A7. In our library, I could only find the catalog attached below. However, it starts with FAE...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
160 0 2
Latest Reply: Oleksii_B

Solved
geoffrybrown
geoffrybrown

PM5300 & Modbus/TCP

I have several PM5300s and it has been years since I initially set them up and now I have a new SCADA system to read them. 1. Are there firmware updates for these devices? 2. I cannot get the modbu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4261 0 9
Latest Reply: berzek

Solved
joel_mora_soati
joel_mora_soati

PM5340 firmware error

Hello experts, After a firmware upgrade from firmware version 2.1.3 to 2.4.1 the meter failed in the normal startup as the fallowing photo Is there any procedure to restore the device?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
263 0 7
Latest Reply: rohith-s

Solved
HanHtetAung
HanHtetAung

Request for Power Meter Calibration Cert or Factory Certificate

Dear Mr/Ms, We are currently missing the calibration or factory certificates for 20 power meters used in our plant. Could you please provide the certificates for these units? I have attached an Excel...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
238 0 3
Latest Reply: Mehran_Mehrnia

Solved
T.Okada
T.Okada

Regarding PM5560 Firmware Update (from Version 2.8.3 to Version 4.5.0)

Hello, We performed an update of the PM5560 from version 2.8.3 to 4.5.0. Using the FW Upgrade Tool (ver. 4.0), we updated three units simultaneously. In the upgrade tool, all three units appeared to ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
611 0 5
Latest Reply: akash_das

Solved
BrianW
BrianW

Isolation transformer requirements for PQM

Hi, Is there any requirement for using isolation transformers when feeding the power source (control power) to PQMs? Isolation transformers had been used previously to eliminate "phantom" readings on...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
882 0 5
Latest Reply: Charles_Murison

Solved
Miyai
Miyai

IP address changes automatically【PM5560】

Hello, I connected several PM5560s in their initial state to a PC with an Ethernet cable. When I checked the IP address of one of the meters, I found that the address had automatically changed to "...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
398 0 2
Latest Reply: rohith-s

Solved
seokbong_hong
seokbong_hong Explorer

PM5563 is not able to set the password for Administrator

Hi, I got an issue on PM5563RD and even though I've set a new password for the Administrator account in the user account tap in the webpage but, once the power meter rebooted then the password rever...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
539 0 3
Latest Reply: rohith-s

Solved
Gladwin
Gladwin Contributor

PM5560 button freezing or non‑responsive

Good day Team, I hope you are well. This is a known issue, and a hotfix is available to address the PM5560 button freezing or non‑responsive behaviour. Thank you
EcoStruxure Power & Grid icon_circle Metering & Power Quality
249 0 1
Latest Reply: rohith-s

Solved
martini002
martini002

PM5350 modbus not responding

Hello, I am trying to communicate with a Schneider Electric PowerLogic PM5350 using RS-485 Modbus from a Raspberry Pi and I am not receiving any response from the meter. I would appreciate any guidan...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
505 0 1
Latest Reply: Mehran_Mehrnia

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