Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 224
  • Power Quality 212
  • PM8000 200
  • ION9000 171
  • PM5000 169
  • Insulation Monitoring 135
  • ION7000 72
  • ION8000 66
  • PowerTag Energy 53
  • PM Announcements 39
  • Did you know 39
  • iEM3000 27
  • HDPM6000 25
  • PM3000 16
  • PM Guidebooks 15
  • PM Downloads 14
  • ION Guidebooks 11
  • iEM2000 9
  • ION Downloads 8
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
521
Mehran_Mehrnia
Admiral Mehran_Mehrnia Admiral
133
Ramasamy_N
Captain Ramasamy_N Captain
115
Robert_Lee
Admiral Robert_Lee Admiral
96
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
53
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
44
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
42
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2984 4 13
Latest Reply: Charles_Murison

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2585 5 5
Latest Reply: Romain_Polette

Informational
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2850 2 0

2022-10-13

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2947 1 3
Latest Reply: Charles_Murison

Solved
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4743 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6950 3 1
Latest Reply: Charles_Murison

Solved
RPayumo
/html/rank_icons/Ensign.png RPayumo /html/rank_icons/SE-Employee.png

How to set NTP Server on ION 7650

Dear Technical Community, How to configure the NTP Server on ION 7650? What should be the entry on the NTP Server Settings textbox? Is it the IP address of the NTP Server (e.g., 10.186.20.23)? Can w...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
419 0 3
Latest Reply: Mehran_Mehrnia

Solved
CJx
CJx

Active Power Filter - Internal Components

Hi everyone, I'm looking for a diagram of the internal components for an Active Power Filter. Does anyone have a technical drawing or a similar diagram they could share? I'm trying to understand the la...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
278 0 3
Latest Reply: Swapnil

Solved
p_dejarmy_encos
/html/rank_icons/Lieutenant.png p_dejarmy_encos

RD192 latest firmware

Hello, What is the latest firmware version for the RD192 display? Website's download is the 004.000.005 version, and it claims it is the most recent. My current FW version for the RD192 is 004.000.01...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
186 0 1
Latest Reply: Mehran_Mehrnia

Solved
kunwoolee
/html/rank_icons/Lieutenant.png kunwoolee /html/rank_icons/EcoXpertMasterLeaf.png

9011 Alarm Cause From PQ Meter

A. There is a problem with Company G's installed PM8240 and ION9000.1) 1) Alarm 9011 occurs on installed meters (300 units).2) 2) After the alarm occurs, the product reboots. B. Expected Cause1) We cha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1309 1 8
Latest Reply: Charles_Murison

Solved
Gladwin
/html/rank_icons/Lieutenant_JG.png Gladwin /html/rank_icons/SE-Employee.png

EM3570

Good day Team Could you please provide clarification regarding the EM3570 meter: Tariff switching is triggered by a change in the input status of S-In.Will this input change cause the meter to switc...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
222 0 1
Latest Reply: Mehran_Mehrnia

Solved
ClaytonGW
/html/rank_icons/Lieutenant.png ClaytonGW /html/rank_icons/EcoXpertMasterLeaf.png

PM5500 Calibration Failure HEX error

Good day, I have a power meter installed at a client with very low values which dont look correct. After verifying that all CT's and voltage references are correct, I noticed the "Wrench" icon showin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
162 0 2
Latest Reply: ClaytonGW

Solved
JarrydWebber
/html/rank_icons/Ensign.png JarrydWebber

Reserving IP on Microsoft DHCP Server for PM8000

We have a Microsoft DHCP server on which we want to reserve an IP for a PM8000 device.We can reserve IP's by MAC address and have done so for the specific PM8000 device, however the PM8000 does not see...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
227 0 2
Latest Reply: Charles_Murison

Solved
Aduldech
Aduldech /html/rank_icons/SE-Employee.png

How to identify impedance of LPVT is sufficient to ION9000 voltage inp...

How to identify impedance of LPVT is sufficient to ION9000 voltage input impedance ? Details: - LPVT impedance = 10MOhm - ION9000 impedance = 5MOhm
EcoStruxure Power & Grid icon_circle Metering & Power Quality
352 0 3
Latest Reply: Charles_Murison

Solved
Nicholas_Brown
/html/rank_icons/Lieutenant_JG.png Nicholas_Brown /html/rank_icons/SE-Employee.png

PM8000 & PM9000 Output states when power cycled

Hi, I am looking to get information/confirmation on if the PM8000 and ION9000 meters cycle or momentarily close their digital output contacts or normally open relay contacts when the device is power cy...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
342 0 4
Latest Reply: Charles_Murison

Solved
Gladwin
/html/rank_icons/Lieutenant_JG.png Gladwin /html/rank_icons/SE-Employee.png

PM5000

Good day Team, can you please advise on this, i have PM5560 meter that does not log the registers, and the time and date stamps are incorrect. The data in PME is software/PME logged registers and not d...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
204 0 1
Latest Reply: Charles_Murison

Solved
jedzruiz1985
/html/rank_icons/Lieutenant_JG.png jedzruiz1985

Metering for Solar applications

Hi Xperts, Which PM3000 series meter is best suited for Solar applications? Are all the meters in this series 4-quadrant? Thanks in advance, Jedz
EcoStruxure Power & Grid icon_circle Metering & Power Quality
242 0 2
Latest Reply: Charles_Murison

  • « Previous
    • 1
    • …
    • 4
    • 5
    • 6
    • …
    • 221
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore