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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
983 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5081 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4353 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4949 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6738 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8826 3 1
Latest Reply: Charles_Murison

Solved
T.Okada
T.Okada

Regarding the iTHD register value of the HDPM6000 branch circuits

Hi, I noticed a mismatch between the iTHD (%) description in the HDPM6000 protocol guide and the measured values. The protocol guide states the following: I compared the Modbus iTHD (%) values for...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
366 0 2
Latest Reply: T.Okada

Solved
Abimael
Abimael

How to add additional logging sheets visible in Setup Assistant → Repo...

Hello everyone, I am working with a Schneider Electric ION7400 meter using ION Setup, and I need to add more “sheets” that can be viewed by the assigned time within Setup Assistant → Reports.Currently,...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
516 0 2
Latest Reply: Charles_Murison

Solved
Bronco_G
Bronco_G

PM8000 Firmware Upgrade

I need to upgrade firmware on a PM8000 from 1.000.057 to V1.088.0, so I then can upgrade to 2.1 and 3.1. Is this older update available on the site somewhere? Can only find the later updates.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
340 0 1
Latest Reply: Charles_Murison

Solved
Miyai
Miyai

IP address changes automatically【PM5560】

Hello, I connected several PM5560s in their initial state to a PC with an Ethernet cable. When I checked the IP address of one of the meters, I found that the address had automatically changed to "...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
466 0 2
Latest Reply: rohith-s

Solved
seokbong_hong
seokbong_hong Explorer

PM5563 is not able to set the password for Administrator

Hi, I got an issue on PM5563RD and even though I've set a new password for the Administrator account in the user account tap in the webpage but, once the power meter rebooted then the password rever...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
642 0 3
Latest Reply: rohith-s

Solved
Gladwin
Gladwin Contributor

PM5560 button freezing or non‑responsive

Good day Team, I hope you are well. This is a known issue, and a hotfix is available to address the PM5560 button freezing or non‑responsive behaviour. Thank you
EcoStruxure Power & Grid icon_circle Metering & Power Quality
296 0 1
Latest Reply: rohith-s

Solved
ACTOM-EA
ACTOM-EA

Power logic ION 7550-meter boot error

Hello team I have a power logic ION 7550 meter which is stuck in a boot loop after a normal power interruption and restoration. Attempts to power cycle severally have been unsuccessful, attempt to perf...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
387 0 1
Latest Reply: Mehran_Mehrnia

Solved
Biju_Jacob
Biju_Jacob

PM8240 : Voltage Events data logging

Hello, We have PM8240 meters installed for PQ Measurements.How can we enable Voltage Unbalance, Flicker PST and Flicker PLT data logging? Regards, Biju
EcoStruxure Power & Grid icon_circle Metering & Power Quality
278 0 1
Latest Reply: Charles_Murison

Solved
Gladwin
Gladwin Contributor

ION9000 Modbus issues

Hi Team, When the Modbus TCP connection is established with the meter on port 502, the connection is successful.However, once a data poll is initiated, the response times out and the meter immediately...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
595 0 2
Latest Reply: Gladwin

Solved
klatzke
klatzke

Can't access CM2250 settings/config

We wanted to swap out our CM2250 and CM150 power monitors with some PM5560's. I wanted to verify the settings on the CM2250 but following the instructions here https://www.se.com/us/en/faqs/FA218954/d...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
320 0 1
Latest Reply: RobGraham

Solved
T.Okada
T.Okada

Regarding RS485 communication settings of the HDPM6000

Hello I tried configuring the RS485 communication on the HDPM6000, but I can’t find the settings for parity and stop bits—only the baud rate and ID. Could you tell me how to change the parity and sto...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
765 0 5
Latest Reply: Mehran_Mehrnia

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