Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 226
  • Power Quality 216
  • PM8000 203
  • ION9000 176
  • PM5000 175
  • Insulation Monitoring 135
  • ION7000 74
  • ION8000 68
  • PowerTag Energy 54
  • PM Announcements 40
  • Did you know 40
  • iEM3000 29
  • HDPM6000 27
  • PM Guidebooks 16
  • PM3000 16
  • PM Downloads 14
  • ION Guidebooks 11
  • iEM2000 10
  • ION Downloads 8
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
526
Mehran_Mehrnia
Admiral Mehran_Mehrnia Admiral
138
Ramasamy_N
Captain Ramasamy_N Captain
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
53
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
45
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
43
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3901 4 15
Latest Reply: Charles_Murison

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2947 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Ensign Maaz Ensign

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3047 2 0

2022-10-13

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3240 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Ensign Maaz Ensign

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5044 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7193 3 1
Latest Reply: Charles_Murison

Solved
ClaytonGW
Lieutenant | EcoXpert Master ClaytonGW Lieutenant | EcoXpert Master

PM5500 Calibration Failure HEX error

Good day, I have a power meter installed at a client with very low values which dont look correct. After verifying that all CT's and voltage references are correct, I noticed the "Wrench" icon showin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
277 0 2
Latest Reply: ClaytonGW

Solved
JarrydWebber
Ensign JarrydWebber

Reserving IP on Microsoft DHCP Server for PM8000

We have a Microsoft DHCP server on which we want to reserve an IP for a PM8000 device.We can reserve IP's by MAC address and have done so for the specific PM8000 device, however the PM8000 does not see...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
310 0 2
Latest Reply: Charles_Murison

Solved
Aduldech
Aduldech Cadet

How to identify impedance of LPVT is sufficient to ION9000 voltage inp...

How to identify impedance of LPVT is sufficient to ION9000 voltage input impedance ? Details: - LPVT impedance = 10MOhm - ION9000 impedance = 5MOhm
EcoStruxure Power & Grid icon_circle Metering & Power Quality
544 0 3
Latest Reply: Charles_Murison

Solved
Nicholas_Brown
Lieutenant JG Nicholas_Brown Lieutenant JG

PM8000 & PM9000 Output states when power cycled

Hi, I am looking to get information/confirmation on if the PM8000 and ION9000 meters cycle or momentarily close their digital output contacts or normally open relay contacts when the device is power cy...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
529 0 4
Latest Reply: Charles_Murison

Solved
Gladwin
Lieutenant JG Gladwin Lieutenant JG

PM5000

Good day Team, can you please advise on this, i have PM5560 meter that does not log the registers, and the time and date stamps are incorrect. The data in PME is software/PME logged registers and not d...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
337 0 1
Latest Reply: Charles_Murison

Solved
jedzruiz1985
Lieutenant jedzruiz1985

Metering for Solar applications

Hi Xperts, Which PM3000 series meter is best suited for Solar applications? Are all the meters in this series 4-quadrant? Thanks in advance, Jedz
EcoStruxure Power & Grid icon_circle Metering & Power Quality
376 0 2
Latest Reply: Charles_Murison

Solved
ysalar01
ysalar01

https://meterinsights.schneider-electric.com/reports/energy

Dear Team, I hope this request finds you well. I have observed website access problem since 31 of August 2025 even today i cannot be able to scan bar code of our install Schneider energy meter PM51...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
348 0 2
Latest Reply: Sam_Gaib

Solved
Rameshbabu
Rameshbabu

Power Quality Meter

Does PM8000 will support Dual source CT input
EcoStruxure Power & Grid icon_circle Metering & Power Quality
380 0 1
Latest Reply: Charles_Murison

Solved
Miyai
Lieutenant Miyai

ION9000 with RD192 display

Hello, I'd like some advice on the following two points: AA) Customer wants to connect and operate two RD192 displays with an ION9000. Is it possible to connect displays to the two locations below ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1195 0 8
Latest Reply: Miyai

Solved
Philippe_Morel
Commander Philippe_Morel Commander

Where can we download the offline meter for ION9000?

Hi,Where can we find the offline meter (simulator) for the ION9000?Can the next web page be updated?https://www.schneider-electric.com/en/faqs/FA210462/ ThanksPhilippe
EcoStruxure Power & Grid icon_circle Metering & Power Quality
10329 0 19
Latest Reply: Charles_Murison

Solved
Nikolaj_Johansen_Retired
Commander Nikolaj_Johansen_Retired

Firmware Upgrade ION9000T

Hi, I'm currently attempting to perform a firmware upgrade on an ION9000T at a customer site. According to the documentation, it should be possible to upgrade directly from version V003.000.000 to ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
700 0 4
Latest Reply: Mehran_Mehrnia

  • « Previous
    • 1
    • …
    • 7
    • 8
    • 9
    • …
    • 223
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore