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Hi,
I'm currently attempting to perform a firmware upgrade on an ION9000T at a customer site.
According to the documentation, it should be possible to upgrade directly from version V003.000.000 to V004.005.000. However, the upgrade is failing, as shown in the attached screenshots.
I have also attempted intermediate upgrades to V003.001.000 and V004.000.000, but encountered the same issue.
Could you please advise on how to proceed?
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As complementary information on this topic, thanks to @Robert_Lee and with regards to the error message:
"Existing firmware does not support this file type"
It was discovered that the ION9000 was not defined as an ION9000 within ION Setup, but rather as an ION8650. This occurred because the customer was unable to see the file 'ION9000_V004.005.000.upx' when the dialog window titled 'Open ION Upgrade File' was opened.
For ION9000, PM8000 and ION7400 devices, it will show UPx as one of the available options:
Dialog Window name: Open ION Upgrade file
For non ION9000, PM8000 and ION7400 devices (ex. like an ION8650), it will show:
Dialog Window name: Open ION8650 firmware file
So, meter should be defined as ION9000 within ION Setup and not ION8650:
ION Setup device type must match what the actual device is and also what is in the firmware upgrade file.
Aside from the above modification, the customer was able to complete the firmware upgrade using direct device login (Single ION Device).
Best Regards,
-Mehran
L3 Expert Advanced metering
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Link copied. Please paste this link to share this article on your social media post.
As complementary information on this topic, thanks to @Robert_Lee and with regards to the error message:
"Existing firmware does not support this file type"
It was discovered that the ION9000 was not defined as an ION9000 within ION Setup, but rather as an ION8650. This occurred because the customer was unable to see the file 'ION9000_V004.005.000.upx' when the dialog window titled 'Open ION Upgrade File' was opened.
For ION9000, PM8000 and ION7400 devices, it will show UPx as one of the available options:
Dialog Window name: Open ION Upgrade file
For non ION9000, PM8000 and ION7400 devices (ex. like an ION8650), it will show:
Dialog Window name: Open ION8650 firmware file
So, meter should be defined as ION9000 within ION Setup and not ION8650:
ION Setup device type must match what the actual device is and also what is in the firmware upgrade file.
Aside from the above modification, the customer was able to complete the firmware upgrade using direct device login (Single ION Device).
Best Regards,
-Mehran
L3 Expert Advanced metering
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