Firmware Upgrade ION9000T

Nikolaj_Johansen · ‎2025-06-12

Hi,

I'm currently attempting to perform a firmware upgrade on an ION9000T at a customer site.

According to the documentation, it should be possible to upgrade directly from version V003.000.000 to V004.005.000. However, the upgrade is failing, as shown in the attached screenshots.

I have also attempted intermediate upgrades to V003.001.000 and V004.000.000, but encountered the same issue.

Could you please advise on how to proceed?

Regards.
Nikolaj Johansen

El-Tek Automation ApS
EcoXpert Partner: Certified Critical Power

Charles_Murison · ‎2025-06-13

Hello @Nikolaj_Johansen ,

Are you able to try upgrading only the firmware? Hold down <CTRL> and click on the upgrade button in ION Setup.

Regards,

Charles

L4 Prime for Advanced metering and Utilities

Nikolaj_Johansen · ‎2025-06-15

Hi @Charles_Murison

I still get the same error. Existing firmware does not support this file. I have tried with 3.1.0, 4.0.0 and 4.5.0.

Is there some Ports there have to be open or something during upgrading?

Regards.
Nikolaj Johansen

El-Tek Automation ApS
EcoXpert Partner: Certified Critical Power

Charles_Murison · ‎2025-06-16

Hello @Nikolaj_Johansen ,

I recommend contacting your local technical support to get a case started. Screenshots are good, video better. There is also a windows tool called problem step recorder that can show what was clicked or typed for around 30 steps, this could be helpful to show each step.

Regards,

Charles

L4 Prime for Advanced metering and Utilities

Firmware Upgrade ION9000T

Firmware Upgrade ION9000T

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