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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
785 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4823 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4166 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4727 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6509 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8608 3 1
Latest Reply: Charles_Murison

AZZO-DanWall
AZZO-DanWall

SOLUTION: Portable ION Meter!

I'd like to introduce you to EnergyX Portable, AZZO's portable meter, now available worldwide. Built on an ION 7400 foundation, EnergyX Portable connects to a hosted PME via cellular connectivity from...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2653 1 1
Latest Reply: Charles_Murison

Solved
Miyai
Miyai

【PM5560 V4.4.9】How to export logs from a web browser

Hello, Is there any software that needs to be installed on the PC beforehand to run “PM5kDataLogger”? When I start PM5kDataLogger and click Start Server, an error screen appears. Error states that...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
315 0 2
Latest Reply: Miyai

Camilo_R
Camilo_R

PCS+ firmware downgrade

Hi, I hope everyone is having a good day. Recently, I performed a firmware update on a PCS+ filter, and I started wondering how I could downgrade this update if necessary. However, I was unable to find...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
141 0 0

2026-01-23

Camilo_R
Camilo_R

Gate drive trip error pcs+

Hi, I hope everyone is having a good day.Recently, I commissioned an Accusine PCS+ filter, but I encountered an error message stating that the contactor has not closed. After investigating further, I f...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
122 0 0

2026-01-23

Solved
Miyai
Miyai

【PM5560】About the value of In

Hello, In the configuration below, the "In" value is larger than expected. Do you know why the "In" value is so large? I output three-phase 50A from the current generator. At this time, the calcul...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
268 0 2
Latest Reply: Miyai

Solved
Olivier_GARAULT
Olivier_GARAULT Troubleshooter

PM8000 page personnalisée

Bonjour, j'ai un PM8000 avec des TI de 4000/1A. Les valeurs de courants sont affichées en kA et celles des puissances en MW. On me demande d'afficher ces valeurs en A et kW. J'ai réutilisé la solution...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
262 0 1
Latest Reply: Mehran_Mehrnia

Solved
Bumpiestmeat005
Bumpiestmeat005

PM8000 modbus

I’m new the mod-bus world, I’m trying to integrate my jace 8000 to a pm8000 threw mod-bus, I brought in the string points just fine, when trying to bring in my numeric points such phase A to neutral, i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
511 0 5
Latest Reply: Mehran_Mehrnia

Solved
Miyai
Miyai

Regarding the "phase reversal" function of PM5300

Hello, Under what conditions does the alarm function of Phase reversal work?I am verifying this after being asked by a customer why the alarm does not work even after matching the PM5330 settings and ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3025 0 6
Latest Reply: Ramasamy_N

Solved
dave_torevell_s
dave_torevell_s Explorer

iEM2455 Modbus Communications

Hi Everyone, Hoping somebody can help with the configuration of the worst Schneider meter i have ever tried to set up, aside from the terrible capacitive buttons on the front these meters will talk via...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
420 0 2
Latest Reply: Jesus_Diaz

Solved
TJ22
TJ22

ION8650 - kWh delivery data stuck

Hello there & good morning,My name is Teja, I have an issue with the ION8650, where the kWh delivery data displayed on the RTU HMI is halt. The factual conditions in the field are as follows:The kW...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
486 0 5
Latest Reply: Robert_Lee

Solved
danielbarrantes
danielbarrantes

ION9000 boot problem

Hi, I am trying to set up a new ION9000, however when I turn it on the rear "On/Off" LED just flashes green and red for hours. Checking the manual, it indicates that it is due to a boot sequence or in ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1925 0 3
Latest Reply: Charles_Murison

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