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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3531 4 13
Latest Reply: Charles_Murison

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2794 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2965 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3103 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4939 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7095 3 1
Latest Reply: Charles_Murison

Solved
Veronika.Salinas
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Memory recovery from PM5560

Hello everyone! We are providing technical support at a site where, due to a short circuit, two PM5560 meters are no longer powering up. Is there any way to retrieve the logged data from the PM5560 u...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
700 0 2
Latest Reply: rohith-s

Solved
Stuart_Cheng
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ION Setup Waveform Log Timestamp Issue

Hi All, I’m testing an ION meter and have encountered an issue with the waveform timestamp display under ION Setup → Data View → Waveform. I triggered several voltage sags. The Event and Sag/Swell ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
541 0 3
Latest Reply: Stuart_Cheng

Solved
Miyai
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Regarding PQM firmware updates

Hello, I received following inquiry from a customer, but I don't have old PQM so I would like some advice. As a general rule, I understand that older PQMs will need to have their firmware updated i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
475 0 3
Latest Reply: Miyai

Solved
ryanhuynh
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i Remote PM800 comm issue

Hi guys,We have a couple PM800 on same site connecting to Ignition fine and steady. Reading their 1700 registers are fine.With 2 other PM800 on different sites, having trouble reading their registers. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
681 0 7
Latest Reply: Robert_Lee

Solved
sesa4025_bridge
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Ion 9000 is showing double the amount of VARs compared to other meteri...

We have looked at the phasor diagram and can see what the meter is seeing. Everything appears to be in phase. The issue is that the Ion 9000 is showing double the amount of VARs compared to other met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
302 0 1
Latest Reply: Charles_Murison

Solved
MadleenLaclef
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ION7400 - Spec for Tender and Marketing assets

Hi Community, Where can we find a spec for tender document for the ION7400, and an offer presentation? @Maaz Thanks! Madleen
EcoStruxure Power & Grid icon_circle Metering & Power Quality
838 0 3
Latest Reply: Charles_Murison

Solved
DEMIR
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Communication Issue with ION9000 Series Power Quality Analyzers

Hello; We currently have approximately 70 ION power quality analyzers deployed across our facility. ION7650 models have been in operation since 2014, while the ION9000 models were introduced into the ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
651 0 5
Latest Reply: DEMIR

Solved
sesa43068_bridg
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Example Comtrade file PM8000

Can you please share a example Comtrade file of the PM8000. So customers can test before implementing the solution.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
539 0 3
Latest Reply: sesa43068_bridg

Solved
Yevhenii_Kuz
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PM5100 default password

Hello! There is a problem with the PM5100 series power meter. The customer is trying to configure the meter, but for some reason the default password “0” does not work. It is unlikely that someone chan...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
647 0 2
Latest Reply: akash_das

Solved
Raciunas
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PM5563 - Device Log Export

Hello everyone. I am currently testing a data log export procedure for a PM5563 and I am having some issues. I am using a PM5563 with v4.4.8 Firmware. I am running the PM5KDataLogger.exe, as instru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
716 0 2
Latest Reply: rohith-s

Solved
Arsyad_Azhar1
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How to disable PQ Alarm on PM870

Dear All is there anyone know how to disable PQ Alarm on PM870 ? because i do it via ION Setup but it isn't successfull i have been disable it and send the setting to the meter, but when i check ag...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
342 0 2
Latest Reply: Arsyad_Azhar1

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