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Metering & Power Quality

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Metering & Power Quality

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Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3904 4 15
Latest Reply: Charles_Murison

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2949 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Ensign Maaz Ensign

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3048 2 0

2022-10-13

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3242 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Ensign Maaz Ensign

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5047 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7196 3 1
Latest Reply: Charles_Murison

Solved
jedzruiz1985
Lieutenant jedzruiz1985

EPC communications test report

Hi Xperts, Just want to ask as to why does the the communications test reports in EPC not showing the MAC Addresses and serial numbers of Modbus TCP devices. Is this the same for all or did I miss to...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
649 0 3
Latest Reply: jedzruiz1985

Solved
p_dejarmy_encos
Lieutenant p_dejarmy_encos

Control power PM5000

Hello, We're installing several (+20) PM5340 meters in one enclosure, and we wish to account for the power drawn by the meters. The installation guides states that the meter has an AC burden of 5 W/1...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
418 0 1
Latest Reply: Mehran_Mehrnia

Solved
Veronika.Salinas
Ensign Veronika.Salinas

Memory recovery from PM5560

Hello everyone! We are providing technical support at a site where, due to a short circuit, two PM5560 meters are no longer powering up. Is there any way to retrieve the logged data from the PM5560 u...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
747 0 2
Latest Reply: rohith-s

Solved
Stuart_Cheng
Lt. Commander Stuart_Cheng Lt. Commander

ION Setup Waveform Log Timestamp Issue

Hi All, I’m testing an ION meter and have encountered an issue with the waveform timestamp display under ION Setup → Data View → Waveform. I triggered several voltage sags. The Event and Sag/Swell ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
584 0 3
Latest Reply: Stuart_Cheng

Solved
Miyai
Lieutenant Miyai

Regarding PQM firmware updates

Hello, I received following inquiry from a customer, but I don't have old PQM so I would like some advice. As a general rule, I understand that older PQMs will need to have their firmware updated i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
533 0 3
Latest Reply: Miyai

Solved
ryanhuynh
Ensign ryanhuynh

i Remote PM800 comm issue

Hi guys,We have a couple PM800 on same site connecting to Ignition fine and steady. Reading their 1700 registers are fine.With 2 other PM800 on different sites, having trouble reading their registers. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
765 0 7
Latest Reply: Robert_Lee

Solved
sesa4025_bridge
Crewman sesa4025_bridge Crewman

Ion 9000 is showing double the amount of VARs compared to other meteri...

We have looked at the phasor diagram and can see what the meter is seeing. Everything appears to be in phase. The issue is that the Ion 9000 is showing double the amount of VARs compared to other met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
339 0 1
Latest Reply: Charles_Murison

Solved
MadleenLaclef
Lieutenant | EcoXpert Master MadleenLaclef Lieutenant | EcoXpert Master

ION7400 - Spec for Tender and Marketing assets

Hi Community, Where can we find a spec for tender document for the ION7400, and an offer presentation? @Maaz Thanks! Madleen
EcoStruxure Power & Grid icon_circle Metering & Power Quality
883 0 3
Latest Reply: Charles_Murison

Solved
DEMIR
Crewman DEMIR

Communication Issue with ION9000 Series Power Quality Analyzers

Hello; We currently have approximately 70 ION power quality analyzers deployed across our facility. ION7650 models have been in operation since 2014, while the ION9000 models were introduced into the ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
714 0 5
Latest Reply: DEMIR

Solved
sesa43068_bridg
Lieutenant JG sesa43068_bridg Lieutenant JG

Example Comtrade file PM8000

Can you please share a example Comtrade file of the PM8000. So customers can test before implementing the solution.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
609 0 3
Latest Reply: sesa43068_bridg

Solved
Yevhenii_Kuz
Ensign Yevhenii_Kuz Ensign

PM5100 default password

Hello! There is a problem with the PM5100 series power meter. The customer is trying to configure the meter, but for some reason the default password “0” does not work. It is unlikely that someone chan...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
709 0 2
Latest Reply: akash_das

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