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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
795 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4839 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4178 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4740 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6525 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8623 3 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Stuart_Cheng Contributor

PM5760 Alarm Configuration Loading Time

Hi All, When using ION Setup to configure alarms on the PM5760, the loading process takes a very long time, around 20 minutes. Is this normal, or is there a more efficient method to configure the al...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
469 0 3
Latest Reply: Stuart_Cheng

Solved
Miyai
Miyai

【PowerLogic™ Current Transformers】Regarding the shape of the CT second...

Hello, I'm not sure if this is the right place to post this in the community, do you know the shape of the secondary terminal of the CT? I was asked the following two questions by a customer, but I...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
626 0 5
Latest Reply: Miyai

Solved
Kanon.w
Kanon.w

PM5000 with Marine certificate

Hi, I read that PM5350 has a marine certificate, but customer is asking for modbus TCP connection. Are there other Schneider power meter with modbus TCP and marine certificate? Thank you,
EcoStruxure Power & Grid icon_circle Metering & Power Quality
474 0 5
Latest Reply: rohith-s

Solved
Abdulrahim-tu
Abdulrahim-tu

Ecostruxure Report without records

after setting the meter and everything i reach for making a report, after trying with brand new meter or a meter that has readings the report displays no readings, no voltage no power no nothing, even ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
341 0 1
Latest Reply: Mehran_Mehrnia

Solved
Dusica
Dusica

PQA1 Vavg Sliding Ref Voltage

Hello all, Is there any documentation and explanation how is "PQA1 Vavg SlidingRef Voltage" value calculated in the Burst data (Sag/swell Log)? Best regards, Dušica
EcoStruxure Power & Grid icon_circle Metering & Power Quality
437 0 3
Latest Reply: Charles_Murison

Solved
TC
TC Explorer

HDPM6000 Lost IP address and Modbus Serial Setting

Hi there, Customer changed IP address in HDPM6000, and then not able to communicate. Not able to ping. Tried to find out the IP address and mask by accessing MODBUS address 4484 - 4487, also failed, us...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
722 0 2
Latest Reply: TC

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8929 5 17
Latest Reply: Mehran_Mehrnia

Solved
darkenwald
darkenwald

MEDIDOR ION 7400 - MODULO MODBUS SLAVE - COM PROBLEMA

Olá, senhores. Estou com problema com um medidor ION 7400 no qual o módulo modbus salave não está funcionando corretamente. Por exemplo, estou lendo os dados de tensão corretamente como este mostrado n...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
457 0 3
Latest Reply: Mehran_Mehrnia

Solved
Abdulrahim-tu
Abdulrahim-tu

ION Setup unaccessable

so i just downloaded ION and tried practice by adding imaginary meters, i closed it and opened it next day it's asking for network type, i don't have meters connected atm and it won't let me get to the...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
564 0 1
Latest Reply: Mehran_Mehrnia

Solved
AlanK
AlanK Explorer

EasyLogic APF with UPS

Hello everyone, A customer needs to compensate load harmonics downstream of a UPS. Can I install an EasyLogic APF downstream of a UPS? (see attached diagram) What do I need to keep in mind in o...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
330 0 1
Latest Reply: Yan_Zhang

Solved
HellZet
HellZet Explorer

PM2000 - Negative parameter in the Lower Limit field for analog module

Greetings guys,We have potential project with PM2000 and METSEPM2KANLGIO22. And we need to understand a configuration of analog module. Can I put for example negative parameter for lower limit? Because...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
472 0 2
Latest Reply: HellZet

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