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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5087 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
danielbarrantes
danielbarrantes

ION9000 boot problem

Hi, I am trying to set up a new ION9000, however when I turn it on the rear "On/Off" LED just flashes green and red for hours. Checking the manual, it indicates that it is due to a boot sequence or in ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2015 0 3
Latest Reply: Charles_Murison

Julio_Ruiz
Julio_Ruiz

Active Harmonic Filter tool selection Videos

Hello All, I am new at using the Accu-Sine Selection tool for sizing my Active Harmonic Filters. Can someone please point me in the right direction to learn from videos how to properly use the calculat...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
231 0 0

2026-01-14

Solved
jedzruiz1985
jedzruiz1985

Powertags not giving off data on ION SETUP

Hi Xperts, For the latest ION SETUP, just wondering why the power tags are not showing the readings. Is this a bug? Device is set at Modbus RTU under a Modbus TCP Site. Status shows "On-Line" bu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
470 0 2
Latest Reply: jedzruiz1985

Solved
Marceli_S
Marceli_S

PM 5310 Power factor showing *****

Hi I have a PM5310 installed that is measuring a future DB yet to be installed. I assume it's normal when there is no load it shows ****** as the power factor, which is actually some ridiculously lar...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
911 0 5
Latest Reply: Marceli_S

Solved
Anonymous user
Anonymous user

IEM3255 - Write to register (function code 16) issue

Hi, I was trying to write CT value (address = 0x7ED, function code: 16 (10Hex)) by Modbus Poll but it doesn't work - I do success to read the registers (frequency, voltage for example without any prob...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7692 1 12
Latest Reply: Robert_Lee

Solved
Miyai
Miyai

【ION9000,PM8000】Supported versions of SNMP

Hello, The manual states that it supports SNMP V2. but strictly speaking, is it correct to understand that it supports SNMP V2C? Best regards, Miyai
EcoStruxure Power & Grid icon_circle Metering & Power Quality
407 0 2
Latest Reply: Miyai

Solved
AndreaB
AndreaB

SCADAPack 470 PLC to PLC tag polling

Hi, I currently have three SCADAPacks 470, one of them is the Master and the other two are RTUs (slaves). I need to get the Main to control the pumps associated to the RTUs. How can I link the tags o...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
857 0 1
Latest Reply: Charles_Murison

Solved
Veronika.Salinas
Veronika.Salinas

Unable to edit register - ION Setup

Hello everyone! I hope you’re doing well. I’d like to ask for some help with an issue a customer is experiencing. They have a system with several ION7400 and ION7330 meters, and we need to adjust the d...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
363 0 1
Latest Reply: Mehran_Mehrnia

Solved
fjaviergp
fjaviergp

Maximum length communication cable METSEPM5RD to PM5563

Someone to know what's the maximum length for the communication cable between display power meter (METSEPM5RD) to PM5563? Thanks.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
493 0 3
Latest Reply: Mehran_Mehrnia

Solved
NelsonS7
NelsonS7

PM8240 Modbus communication

Hello everyone, I need to read parameter 3150 PFtot or the total power factor via Modbus communication from a PM8240, but it always returns 0. The meter reading is correct, however, the values ​​in reg...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
437 0 2
Latest Reply: NelsonS7

Solved
T.Okada
T.Okada

Continuous Firmware Updates for PM5560

Hello, Is there a method (such as a new tool) to continuously update multiple PM5560 units from version 4.x.x to version 4.y.y? My understanding is that with the older tool, it is possible to perform...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1135 0 6
Latest Reply: T.Okada

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