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Metering & Power Quality

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Metering & Power Quality

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Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3772 4 15
Latest Reply: Charles_Murison

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2909 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Ensign Maaz Ensign

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3025 2 0

2022-10-13

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3198 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Ensign Maaz Ensign

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5007 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7162 3 1
Latest Reply: Charles_Murison

Solved
Natalie
Crewman Natalie

16-32 Load profile Channels with ION Setup

I am trying to configure 16+ load profile channels for an ION8650 in ION Setup and then retrieve them with the reporting tab. The load profile report defaults to a maximum of 16 channels though-- is t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
493 0 3
Latest Reply: Charles_Murison

Solved
ABDUL8
Ensign ABDUL8

PM8243 V4.6.0 Upgrade Error

Hi,Thanks in advance for your help. I tried updating the PM8244 firmware from v4.5.0 to v4.6.0 using ION Setup. The ZIP file includes three templates—I selected the standard one for this model. Howeve...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1093 0 2
Latest Reply: Mehran_Mehrnia

Solved
alannavial
Crewman alannavial Crewman

PM8000 CT connections

I have a question about the voltage and current connections for the PM8000. The proposed configurations in the manual are as follows: There are multiple configurations allowed however I wanted t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
615 0 2
Latest Reply: alannavial

Solved
solutions_iems-
Lt. Commander solutions_iems-

ION9000 Onboard Event Log - Ethernet Alarms

I have a customer who is seeing regular Ethernet alarms in the ION9000 meter event log. The alarms are associated with FTP & Telnet for USER0 and appear to be triggered by the Front Panel (see at...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
414 0 1
Latest Reply: Charles_Murison

Solved
Veronika.Salinas
Ensign Veronika.Salinas

PM5560 Gateway Instability with PM800 Meters

Hello everyone, I’m working with a client who originally had 10 PM800 meters connected via an EBX510 gateway. After a lightning storm, several PM800 meters and the EBX510’s RS-485 input were damaged. S...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
744 0 3
Latest Reply: Mehran_Mehrnia

Solved
jlin_dvlnet_com
Ensign jlin_dvlnet_com

EM3570X identifying as EM3570AX?

Hello, We have an EM3570X in the field, which is supposed to have LVCT as an input; however, when we go to setup options, the only option is CT Sec: R.Coil, CT Pri: 5000. We do not have 333mV or 100...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
673 0 3
Latest Reply: Jesus_Diaz

Solved
Miyai
Lieutenant Miyai

Interval time when Comtrade module is operating

Hello, If the comtrade module acquires waveforms continuously, do I need to consider the interval time? I thought that if the ION9000 record a voltage sag, the Waveform Recorder Module and the Comt...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
699 0 3
Latest Reply: Miyai

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3198 1 3
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Lt. Commander Stuart_Cheng Lt. Commander

PM8000 COMTRADE File Timestamp

Hi All, I'm based in Taiwan (UTC+8) and recently encountered a timestamp issue while reviewing waveform data from a PM8000 meter. When I view the COMTRADE file through the Webpage interface (and al...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
740 0 3
Latest Reply: Stuart_Cheng

Solved
rcamacker
Crewman rcamacker Crewman

Cannot connect to HDPM6000 after erroneously setting subnet mask 255.2...

Commissioning new HDPM6000. Updated firmware. Set client's requested IP but typo'ed 255.255.255.255 as the subnet mask. Cannot ping, open webpage, Modbus will not connect, no HDPM6000 Manager access. N...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1164 0 4
Latest Reply: MeganSteele2024

Solved
Tomohiro-Okada
Lieutenant Tomohiro-Okada

Detection of Sags, Swells, and Transients (PM8000 and ION9000)

Hi, I have two questions regarding sags, swells, and transients detection. Question 1:Regarding the detection of sags (and transients), I would like to clarify the following:For example, when detecti...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1672 0 11
Latest Reply: Tomohiro-Okada

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