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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
973 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4343 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6721 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8813 3 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

ION9000 series meter mounting adapter kit installation for ION7550 and...

Here is the link to the PowerLogic METSE7X4MAK installation sheet on the Exchange Extranet:https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1264 2 1
Latest Reply: Anonymous user

Solved
Matt_Curry
Matt_Curry Champion

ION9000 User Manuals now available in Spanish and French

ION9000 User Manuals now available in Spanish and French: Link to all of the ION9000 Install and Maintain assets: https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1812 3 1
Latest Reply: Anonymous user

Solved
Indrajit_SEN
Indrajit_SEN Mentor

Video: BCPM - Main Characteristics

For more Power Monitoring Expert and other segment edition videos, click here. For more Power Metering Videos, click here. Edited on May 08, 2019 by @Indrajit_SEN
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1455 1 1
Latest Reply: Anonymous user

Solved
Indrajit_SEN
Indrajit_SEN Mentor

Video: PM5000 series Main Characteristics

For more Power Monitoring Expert and other segment edition videos, click here. For more Power Metering Videos, click here. Edited on May 08, 2019 by @Indrajit_SEN
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1236 2 1
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

ION9000 DLSM / COSEM Support - Tech Note Update

The DLMS/COSEM and ION technology technical note has been updated to include ION9000 series meter support. The updated document can be found here: https://www.schneider-electric.com/en/download/docum...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
972 1 1
Latest Reply: Anonymous user

Solved
swil
swil

Connecting meters with 3 RS-485 terminals to meters with 4 RS-485 ter...

Hi,We are looking to install a serial string with PM5350s, iEM3150s and iEM3350s. The customer has asked if shielded twisted pair is acceptable for the RS-485 connections. I have read https://community...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1342 0 1
Latest Reply: Charles_Murison

Solved
swil
swil

PM8000 V2.1.0 - Updating to Factory V2.1.0 template if option not sele...

Hi, If the Factory V2.1.0 Template option is not selected during the upgrade process, is there any way to do it at a later time?It seems that after the upgrade is completed, the upgrade window in ION ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1857 0 5
Latest Reply: Charles_Murison

Solved
swil
swil

Config file or template to avoid "Extra Modules" folder - PM8000 firmw...

After a firmware upgrade to V2.1.0 on a PM8000, the extra modules folder is populated. Is there anything that can be done about this? Image attached.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2247 0 4
Latest Reply: Tom_Stevenson

Solved
solutions_iems-
solutions_iems-

PM8000 Firmware Issue

I have a hands-on customer who has tried to upgrade the firmware in a PM82401 to v2.1 to enable waveforms to be viewed in the device web pages. Unfortunately, it has not worked and whatever has been do...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
17484 0 27
Latest Reply: Anonymous user

Solved
solutions_iems-
solutions_iems-

PM5110 power meter display "locking-up"

In the past two weeks I have been contacted by two separate customers on two completely different sites, each regarding a PM5110 power meter where the display has "locked-up". In both instances the pow...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2587 0 4
Latest Reply: solutions_iems-

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 v4.31.1 firmware and documentation now available

New firmware for the ION8650 series meter is now available. Please refer to the "What's new" documentation for what is available in this new release: ION8650 series meter firmware version v4.31.1:http...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2783 1 2
Latest Reply: Charles_Murison

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