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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2691 4 11
Latest Reply: Mehran_Mehrnia

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2466 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2790 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2864 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4606 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6873 3 1
Latest Reply: Charles_Murison

Jürgen_Tröbs
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IP configuration PM5563 - Problem/reset

Hello all,we have problems with the IP configuration on some PM. It is not possible to get to the devices with the default address. A test with whireshark resulted in an address 169.254.0.1. Even that ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1371 1 1
Latest Reply: Charles_Murison

Solved
sesa37232_bridg
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Is there a device time in SMS for the PM8000 meters?

A customer has an installation of SMS. They are adding some switchgear with PM8244 meters in it. Is there a device type for PM8000 meters available for SMS software?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
768 0 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

ION7400 - 512Mb memory available

Hello Everyone!Recently I had some questions of customers about ION7400, the most common question is: when the memory log (512 Mb) of this meter will be available to use all its storage capacity?ION740...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1848 0 8
Latest Reply: Anonymous user

Andy_Hubert
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PM5561 as a Modbus Gateway

Hi,I have a site here in the Uk where we have two PM5561 meters being used as gateways, when we go to set up the meter we should, according to the manual, see a setting to select between 'Slave' or 'Ga...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8605 2 13
Latest Reply: Zelislav

Anonymous user
Anonymous user

Telnel Login and Password for ION8650

HiWhat is the Login and password for an ION8650 when I connect by telnel?Thanks
EcoStruxure Power & Grid icon_circle Metering & Power Quality
750 0 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

ION 7650 dual modbus master gateway

Is it possible to set an ION 7650 to act as a dual gateway for COM1 and COM2 using modbus master protocol? At the moment, there is 8 x PM5300 meters connected to COM1 using RS485 and 10 x PM5...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1115 1 2
Latest Reply: Hal_Etheridge

Solved
sesa299783_brid
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PM8000 Tech Support Needed. (No phone answer on Canada's line)

Good morningWe just received a PM8000 meter from customer here in Mexico, they lost the password. I've tried some things here but they didn't work. I've been calling to Tech Support in Keating Cross (V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1548 0 4
Latest Reply: sesa299783_brid

Solved
sesa74337_bridg
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PM8000 Power Meter Password Recovery

Hi, All,I have a PM8000 demo meter on my desk and the default password has been changed by someone from our office. I would like to know is that a backdoor password that I can use to reset the password...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3581 0 5
Latest Reply: Anonymous user

sesa27079_bridg
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Do you know what the code status 0021 hex means on a PM5563 meter? The...

The meter is showing the wrench icon flashing on the display. the code status of the meter is 0021 hex. What exactly this code means ?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1231 0 2
Latest Reply: Anonymous user

Anonymous user
Anonymous user

Harmonic Display Mode

HI all, I have a problem. When i set Harmonic Display Mode by ION setup in ION7650 (image below). But, I see display Harmonic just V1 and I1. I want display V2, V3 Harmonic Display Mode and I2, I3...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
760 0 2
Latest Reply: Robert_Lee

sesa197217_brid
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ION 8650A Cell Modem communications

I am actively working with a customer who has purchased 35 ION 8650A cell modem meters. They have purchased this same model in the past and are actively using them within their PME system, however, th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
835 0 1
Latest Reply: Robert_Lee

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