Building Automation Knowledge Base

Issue When trying to open the schedule, the attached crash report occurs and shuts down workstation with the following Exception message. Object reference not set to an instance of an object Environment SmartStruxure 1.4.x Cause Menta application within the Xenta device has blank Exception Events defined with one or more Time Schedule blocks. Resolution This will be corrected in a future release but as a workaround simply remove any Exception Event within the Xenta Time schedule block (TSCH). Edit the block and set the Max. setting of the Exception Event to 0 (zero).  Save the application and download to the device.

Issue Error: Failed to replace dbexporter when installing ES 1.5. The error appears when files are being copied to machine. Environment ES Cause Other instance of ES running. Resolution Go in Control Panel\Administrative Tools\Services and make sure there is no Enterprise Server service running.

Issue  RYB-922-11 is no longer available and needs to be replaced Environment RYB-922-11 Repair Kit for VB-922x-0-4-11 Cause repair kit no longer available Resolution There is no replacement for this kit. The customer will have to replace the valve body which probably will be the VB-7223-0-4-11 but verify which valve the customer has. Also since this new valve has a different stroke the customer will need to replace the actuator and linkage kit to ones that are used on the VB-7000 series valves.

Issue SCU 1284 won’t communicate to the controller when you turn power on to the device Environment SCU 1284 Cause Product Support Services investigation of SCU12xx field failure returns has revealed that the significant majority of the returns are due to a failure of the RS-485 transceiver IC. Most of the failures are also being described as initial installation failures or "out of the box" failures. Close examination of the failed circuits and the conditions that will prompt failure of the RS-485 IC currently in use on the SCU indicates a significant probability that many, if not most, of the failures are the result of momentarily connecting the TB1 terminal block onto the SCU header with it shifted 1 position to the right. Connection of the TB1 block in a shifted manner will typically cause some relay buzzing noise prompting the installer to recognize the error and correct the position. Unfortunately the RS-485 transceiver will be damaged before you ever hear the relays buzz. Other than TB1 misconnection, the predominant other candidate would be induced transients on the LAN. However, the frequent description of the problem occurring during installation or out-of-the-box tends to point toward TB1 misconnection. Resolution Caution your installation personnel to pay extra close attention to the connection of the TB1 terminal block in order to reduce the SCU failures being precipitated by misconnection. TAC will also be investigating RS-485 transceiver selection and the use of more tolerant versions, and possible end caps on TB1 to inhibit misconnection.

Issue How do I build Vista graphics pages offline from the system running my Vista database? Environment Vista IV OGC Graphics Cause Engineering graphics on an offline database allows the work to be completed away from a customers site after the installation phase of the project has been completed. Resolution Make a backup of the Vista database so you will have the necessary points for the graphics pages. Restore backup on the PC that you want to build the graphics with. Build the graphics pages and save them as .ogc using file-save, not db save. When all pages are complete, copy the saved files to the system running the database. Create the necessary graphics objects in the Vista database. For each of these objects, right click and go to Properties and browse in the new files with the Source File button.

Issue What products are required for a Signal XP installation? Environment Signal XP Cause Part number to order for a Signal XP installation. Resolution There are two options: SIG-80301-XP (20 graphic screen limit) SIG-80302-XP (9000 graphic screen limit) Both options include DMS & Network8000 drivers.

Issue What is the accuracy of the wall sensors used with the Micronet 2000 controllers?  The sensor model numbers are:  MN-S and MN-SDK. Environment Micronet 2000 Cause Required for a job submittal Resolution Click here to view Technical Bulletin 97_35 which provides sensor accuracy details.

Issue The stop watch object operates erratically when set to days. If you set the stop watch to issue a pulse once a day it can issue a pulse 2 or 3 times during the day. Environment VisiSat Bubbleland Stopwatch   Cause Software/firmware error. No fix planned. Resolution When programming a stop watch do not use days. Instead of 7 days  use 168 hours  Instead of 14 days  Use 336 hours  If there is a requirement to convert the value back to a day for MicroNet View graphical representation, A suggested method follows: -   In VisiSat find the stopwatch object.  Add the Stopwatch Rollover to the VisiSat points list. Under the menu topic Tools Export your points list to MicroNet View.   In the MicroNet View project manager and load the new points. To view the hour value received from the controller as weeks on the graphical interface. Open MicroNet View in Development mode (Window Maker) Open the window that the value will be added too. Add some text to the Windows you want to display the value. For example “###” To view the rollover value, add the tag for the stop watch rollover value. To show the value as weeks add /24 after the tagname. Below is an example of both showing the results. This can be achieved using a data change script. In MicroNet Window Maker (Development mode) add a tag and data change script. The tag could look something like this. The minimum and maximum values of the tag can be changed to provide limits. The data change script could look something like this.  To display and allow the user to change the value in weeks. Add some text to the Windows you want to display the value. For example “###” Inside the "###" should be set for "user inputs Analog" (Analogue)  Click on "user inputs Analog and select the data change tag created earlier.  Using the example from above, the window will now look like this  To set the rollover in days click the days set area.  Change to the required amount of days. Hit the return key to enter the value.  The Rollover is now set to 14 days. It is important to remember the rollover value in the controller its not 14 it is the hour value 336. It is just at the MicroNet View front end/user interface window where it is displayed as days.

Issue Using a terminal mode connection, where is the network number for a GCM located? Environment GCM-84000 series GCM-86000 series Cause Attempting a serial connection with Treetech for the purpose of uploading the GCM database (for backup) Resolution After logging into the GCM, follow the menu path below: SYSTEM > DATABASE > INSTALL DATA > NETWORK NUMBER

Issue ERROR: Template or User record is either corrupt or not supported when sending templates to biometric readers Environment Bioscript V-Station integration Cause Enrollment reader's template type different from readers template types. Resolution Make sure the template type at the enrollment reader is the same as the template types in the other readers

Issue Can I edit the configuration of Site Tap, 78061, or an emulated 06 Tap through a host tap (direct) connection? Environment 78061 Site Tap Emulated 06 Tap Host Tap connection Cause Being directly connected to a system and wanting to make changes to the site tap. Resolution No. You must dial into these site taps to update their configurations.

Issue How many IE entries can Continuum controllers have? Environment CX controllers Infinet controllers Cause Limitations of IE entries in Continuum controllers Resolution Infinet controllers = 255 CX level controllers = 65535

Issue When you setup a time event object to run a Vista report and save it to the hard drive on the local PC no file is saved, even though you can run the report manually. Environment Vista Reports Cause In the report the path to where the report needs to be saved is incorrect. The report will not create a new directory if the directory does not exist. A error will be logged in the $log folder of the database in the b0warlog.txt file. The text will look like this Tue Jun 26 10:28:46 2012 report  >>could not be saved Report report-report,  hRes=[-2146827284} Resolution Correct the path to were the report is to be saved or create the folder that matches the report save path.

Issue UI-8-10 module is reporting no change of state on inputs when shorted. Environment UI-8-10 Cause Setting the voltage range switch to 10V when the Reference Resistor is in the on position is an invalid configuration. Resolution Change the voltage range settings to 5v on the input.

Issue How to create a graphic that is restricted to specific users Sigma WebClient Environment WebClient Cause How to assign a specific graphic or sets of graphics to a specific User in Sigma WebClient. Resolution In Sigma, create a User and in the account, assign the startup graphic that is specifically for that User e.g. a building or plant that only that User needs to see. Create a graphic with the startup number assigned, e.g. building index page. Ensure that on this graphic and any other graphics referenced to this graphic there is no reference or "chain" command back to the main site. Otherwise the User could move forwards into his own building then back to the main site. or if other Users require to go back to the main site, then create a duplicated set of graphics specifically for this User and remove the "Chain" command for this set only. Once setup, the User can now goto: In WebClient, the User signs on and is taken to the startup graphic assigned to him. 

Issue Using an I/STAT, what is expected to happen if: During an unoccupied time period the push button override button is pushed The override duration begins The same button is pressed before the timed duration is completed Environment I/STAT Cause Understanding the designed response will allow you to set customer expectations appropriately. Resolution The point returns to its original state and the override is canceled. The override status light is off.

Issue Promoting a stand alone client from a host to an equalized client and it does not work. The snapshot is done on the Filemaster but the client would not connect. When we attempt to connect we receive a message stating that "the Filemaster snapshot is not ready and to try again in a few minutes" Environment Equalization Promotion from Stand Alone Host to Equalized Client in 2.40. Cause I/NET 2.40 has a problem promoting an equalize client. An indication of this problem is a perpetual “Pending” message seen at the Filemaster configuration editor. This state is caused when promoting an equalize client using the Filemaster’s IP address and not the host name. Resolution Once an attempt is made using the IP address and not the host name. The client’s snapshot is in some corrupt state and must be deleted. To correct this problem perform the following on the client From the Filemaster make sure the 'Pending' client is dropped from the Equalization list  Demote the client if not already demoted. Delete snapshot located on the Client’s “unc” folder. The "UNC" is located in C:\ INET Seven Data\ MSTR\unc Promote the client using the host name for the Filemaster and not the IP address. This should correct the problem

Issue License form does not list the BACnet MS/TP driver. Environment I/A Series R2 UNC-410 I/A Series G3 ENC-410 Cause License request for the UNC-410 or ENC-410 does not list an option for the BACnet MS/TP driver. The UNC-410 / ENC-410 does not support any RS-485 drivers because the RS-485 port is not electrically isolated. These controllers do support BACnet integration via BACnet-IP or BACnet-Ethernet. Resolution If BACnet MS/TP integration is required, use the UNC-520 or ENC-520.

Issue Need an actuator that is Normally Open in case of power failure or similar. Environment MZ308 actuator Cause No currently available actuator fulfills this requirement Resolution Controlli MVR actuator will be suitable for this type of application.

Issue Vista IV Error message 'unable to initialize license' when trying to start workstation. Environment Privilege Licensing Vista IV Cause Unknown corruption possibly due to premature or sudden shutdown of Vista and the Privilege Server, such as power loss to the PC. Resolution If this is accompanied by errors stating that a PSU of the specified family was not found or the PSU ID does not match, ensure the correct .PLF is installed. If the correct .PLF is active in the Privilege License Manager and you are still receiving the error, A reinstallation of Vista should correct the issue.     Note: Beginning 2012, PSS will no longer support the Privilege License System. The Tamfs26 Server will be retired along with TAC License Server software. It would be wise to inform the customer of this important information to plan for future upgrade in the event that their site license has issues.