Building Automation Knowledge Base

Issue Why does not my Host bindings show up in TAC Vista? Environment TAC Vista Echelon LonMaker Cause Host Bindings in TAC Vista could only be from other devices in to TAC Vista, to be able to show values in TAC Vista. It is not possible to have Host Bindings from TAC Vista to other devices, because these points do not have any information holder in TAC Vista, it is only virtual points. Resolution Host Bindings in TAC Vista could only be from other devices in to TAC Vista, to be able to show values in TAC Vista. It is not possible to have Host Bindings from TAC Vista to other devices, because these points do not have any information holder in TAC Vista, it is only virtual points. From the manual: You should not use group bindings when binding to the host. Important To make the host SNVTs available in the Vista database, the check box Export Host Bindings to TAC Vista Database must be selected. The check box is found in Vista System Plug-In in the Settings dialog on the TAC Network menu. Note Digital and multistate SNVTs should be sent as soon as a change of state occurs and analog SNVTs should be sent as soon as they reach a defined limit. All SNVTs should be sent with a heartbeat determined by the priority of the information. For more information about how to set these parameters, see the LonWorks device documentation.  

Issue Replacement stuffing box/stem seal Environment stuffing box 100108100 VG321 VG222 VG311F Cause When leaking by the gland, a stuffing box replacement may sometimes help. Resolution Replacement/spare stuffing box for VG321, VG311F and VG222 DN65-DN150 is part no 100108100.

Issue Need to Export a Trend log file without using Reports Server Product Line EcoStruxure Building Operation Environment SmartStruxure Workstation Cause Customer needs a log file, but does not have Report Server Resolution In Workstation, right click on a Trend and create a new Trend Log List View Once the List populates, click on the Icon showing a green arrow labeled .csv Save the file to an appropriate location. If this is a frequent action, save the Trend Log List View Please Note that this feature is not available in WebStation  At v2.0 WebStation introduced the option to export to Excel, creating an XLSX file, this can be opened in Excel and saved as a CSV if required (this option is not available if WebStation is directly logged on to the AS/P/B)

Issue When doing a binding using relative path the folder name is included in the binding. When clicking on the relative path button the binding looks like it should without the folder name but it is no possible to save it like that. Environment StruxureWare version 1.3 Cause In the folder name a space was used.   Resolution When taking away the space in the name the relative bindings looked like the should, no folder name in them.

Issue Does the Enterprise Server license have a 'node count' like the server license in Niagara R2? Environment SmartStruxure Niagara R2 Cause Comparing the order processes between I/A Niagara R2 and SmartStruxure Resolution The Enterprise Server has an open license.  There is no 'node count' built into it as is the case with Niagara R2. Keep in mind that version 1.3 of SmartStruxure supports a maximum of 32 AS controllers (for optimum system performance).

Issue The temperature reading randomly  fluctuates between 69.5 deg and 327 deg. Environment Controllers with SPWR / Smart  Sensor support. Cause This situation can be the result of running one 6 conductor cable for all of the wiring to the thermostat; including the 24 VAC for the LED light.  The 24 VAC is causing interference with the temperature  input . Resolution Use a different cable for the LED light 24 volt.  Use 0-5 VDC to feed the LED Light.

Issue A replacement motherboard is required. Environment Motherboard Cause Motherboard has failed. Resolution It is not possible to order a new motherboard only for an X96 controller. To obtain a new motherboard order either an S-696 or a S-796, this will consist of the case, power supply unit, and motherboard.

Issue Which valves sizes are available for the V241 valve? Environment V241 Cause Size specifications for V241 valves. Resolution The V241 valve is available in the following sizes: DN15, DN20, DN25, DN32, DN40, DN50. Some of these are available in different Kvs values. For more information and details, please see the V241 data sheet available on the Extranet.

Issue Obsolete heat controller Environment TAC200 TA200 2001000000 2001000009 Cause Obsolete product, no longer available for ordering Resolution The TAC200 controller was made obsolete in the end of 2011. No replacement product is available in the TAC range.  The Satchwell DC1100 and DC1400 offer similar functionality, but require Satchwell sensors.

Issue An R2 station is unable to communicate with any BACnet -MSTP controllers. Error in Standard Output Window: "ERROR: Cannot open BACnet MSTP Driver tridium.nre.DriverException: Cannot open Com5 [mstp]       at tridium.nre.vxworks.mstp.VxWorksMstpDriver.doOpen (bytecode 46)       at tridiumx.bacnet.services.link.mstp.MstpLinkService.start (bytecode 63)" Environment R2 station with BACnet/ MSTP trunk Cause The port specification is case-sensitive, and Com5  incorrectly includes lower-case characters. Resolution The MSTP port specification should be changed to COM5.

Issue Is it possible to configure a door so that a card holder can gain access using only his unique pin number. Environment Continuum Access control Personnel objects unique PIN Cause Cardholders often lose their cards and need access to an area. Resolution For PIN only validation to work the Unique PIN option under Allowed Credentials must be selected. * On door object Deselect all Access Validation. Under General Access Validation, select Validate PIN. *  If Unique PIN is not selected, cardholders using a valid pin will be able to gain access through the door, but Continuum will be able to provide reliable cardholder information for access events at this door. There are security issues that make it necessary for the badging personnel to issue a predetermined and available pin number to the cardholder. 

Issue SmartStruxure integration to StruxureWare Data Center Expert via EcoStruxure WebServices Environment StruxureWare Building Operation EcoStruxure Web Services StruxureWare Data Center Expert 7.2.0 Cause There is a need to have StruxureWare Building Operation pass data to StruxureWare Data Center Expert using EcoStruxure Web Services. StruxureWare Building Operation Web Services is capable of both 'Serve' and 'Consume' functionality. However, StruxureWare Data Center Expert (version 7.2.0) is only capable of Web Services 'Serve' function. Resolution Use Modbus TCP instead of EcoStruxure Web Services if StruxureWare Data Center Expert is required to read from StruxureWare Building Operation. 

Issue Longtext messages not correctly upgraded can cause the Sigma server to stop. Environment RAM Remote Alarm Manager Longtext Server shuts down Cause Upgrading of the Longtext messages was not carried out correctly. Resolution All new Longtext messages were added correctly, but messages that existed before the upgrade were copied in and not upgraded. The result of this was that the Sigma server would periodically stop. When upgrading Sigma from a release earlier than 4.05, ensure that the Longtext folder is present in the Data folder, then run the Sigma upgrade programme.

Issue Changing an I/NET DI to a DA does not show up in StruxureWare Building Operation Workstation Environment I/NET SmartStruxure Integration Cause After integrating I/NET to SmartStruxure the designed intent is to allow all point name changes and alarming to be done in SmartStruxure workstation.  If you delete a point and re-create it using the same point address, point name but a different point type, the change will not show up in SmartStruxure. Resolution To successfully change an I/NET point from DI to DA: Delete the Point using the I/NET Resident I/O Editor Re-create the Point using the I/NET Resident I/O Editor using the new point extension DA. YOU MUST change the point name in some way. Perform a Station Save Open Building Operation Workstation Right Click on the Controller and select Update.

Issue Sigma devices connected to an Ethernet Cat7 network? Environment Network Ethernet Cat5e Cat6 Cat7 Cause Connecting Sigma devices to a Cat7 network. Resolution Ethernet networks are categorised by numbers, 5e, 6 and 7 for instance. These numbers refer to the cable types used and the speed they are capable of communicating at. With this in mind, Sigma devices mostly communicate at 100M, so as long as the switches they are connected to will communicate at this speed, Cat5, 6 or 7 does not matter. Below is some general information on the Cat numbers. Cat5/5e. This is the older standard for Ethernet cabling, used by older equipment which was capable of either 10BaseT (10MBs) or 100BaseT (100MBs). These cables used 4-pair, twisted, unshielded cable. Cat6 Increases cable's frequency rate to 250MHz, instead of the Cat5 and Cat5e's 100MHz spec. It allows faster and more reliable transfer speeds, especially when combined with Cat6's improved insulating qualities. In fact, these two features combined make both Gigabit and even 10-Gigabit speeds possible, though the maximum cable length is halved to around 55m when using the latter. Cat7 Increases cable's frequency rate to 1000MHz, To achieve this, shielding has been added for individual wire pairs and the cable as a whole. Besides the foil shield, the twisting of the pairs and number of turns per unit length increases RF shielding and protects from crosstalk.

Issue If soldering or welding is required for connecting the valves, different kits are available. Environment Venta V241 V241 Cause Different applications requires different ways of connecting the valve to the pipe work. Resolution There are 3 different kits available: for welding, soldering and for internal threads. All details and part numbers are available in the data sheets. Please note that one (1) kit is required for each port.

Issue What TTS-SD-LED and TTS-SD-LCD Smart Sensors are available? Environment TTS-SD-LED Series • TTS-SD-LED-1 • TTS-SD-LED-B-1 TTS-SD-LCD-Series • TTS-SD-LCD-1 • TTS-SD-LCD-4-2 • TTS-SD-LCD-B-1 • TTS-SD-LCD-C-1-10P • TTS-SD-INFBUF Cause Some products in this range have become obsolete due to the discontinuation of some key components. Resolution Full details are on the attached Product Announcement PA-00171 TTS-SD-LED-1 Discontinued TTS-SD-LED-B-1 Discontinued TTS-SD-LCD-1 Modified TTS-SD-LCD-4-2 Modified TTS-SD-LCD-B-1 Replaced by TTS-SD-LCD-1 TTS-SD-LCD-C-1-10P Discontinued TTS-SD-INFBUF Discontinued

Issue Which actuator should be used as replacement to a M15 230V actuator that is mounted on a TRV Valve? Environment M15 TRV M9B Cause Currently used actuator is no longer available. Resolution Use M9B/230 (part no 8601020000) together with Linkage/mounting kit for Butterfly valve TRV, Item Number: 8600991000  

Issue What configuration is required for a Multical BACnet heat meter Environment Schneider Electric (Kamstrup) heat meter connected to a Continuum or SmartStruxure system on MS/TP. Multical 61/62/601/602/801 Cause Setup information required Resolution With the BACnet interface card fitted in the Multical meter it is a native BACnet MS/TP device. Connect it to the AS or bCX1 depending on your system and Learn/ find BACnet devices. It should appear online and allow the objects to be uploaded. A typical unit like the Multical 602 will contain 12 Analog Inputs for all of the information from the meter. The Meter will operate at 9600, 19200, 38400, 57600 and 76800 Baud rates and autobaud to the connected system. For the Datasheet  Click Here. For the BACnet PICs statement Click Here. For help with Heat meter selection see the online selection tool: Online Heat Meter Selection Tool - PA-00216

Issue NCII controller with Modbus TCP/IP xdriver running in server mode drops offline every day or so. Environment Modbus TCP xdriver Cause The customer was using a very old version of the modbus xdriver file. Resolution Installed the current Modbus TCP/IP xdriver release.