Building Automation Knowledge Base

Issue Error reads....BACnet Device for this Infinity controller is not created, please perform a ‘Find new BACnet devices’. Site does not have any BACnet devices Environment CyberStation CX Infinity controllers Cause Some how Event Notification objects are configured under the infinity controllers in the database Resolution Delete non applicable BACnet only objects that some how got configured under the infinity controllers

Issue Screen resolutions may be distorted on a tablet PC Environment Webclient Tablet PC Windows 7 Cause Screens, graphics displays and drivers on Tablet PCs are very specific hardware for that device and can cause distortion when rendered in Continuum Resolution No QA testing has been done with any Tablet PC so results may vary as to how the screens are displayed on these devices

Issue What are all of the Key and Reserved works used in Plain English and object naming? Environment Names and Alias used in Plain English programming and object creation. Cause Keyword list required. Resolution Reserved Words are split into different types: Statements (used in Plain English) Functions Operators Local Variables System Variables System Constants A full list of all reserved and keywords are in the Plain English Language Reference, see Chapter 7: Keywords also Appendix B: Reserved Words.

Issue An Infinity Program object appears In the Occupancy Point field of the schedule editor. When an attempt is made to browse, select apply the proper occupancy numeric, the same Infinity Program object reference reappears. Environment Continuum 1.74 Schedules Occupancy Point Database Cause This behavior was related to the behavior described in TPA-BOST-08-0005.00.  Resolution Apply the Cyber 1.74 SP2 HotFix For TPA-BOST-08-0005.00.

Issue These Infinet controllers either in limited production or no longer manufactured, but are they supported? Environment CyberStation Cause Upgrade from Continuum 1.62 is desired. Are LCX898 and ACX781 still supported? Resolution Yes, they are supported in all CyberStation versions from v1.62 to 1.94 with no chip change required  

Issue After a power reset, bCX1 comes back online with its comm2 set to a different baud rate than before it went offline, no longer communicating with the connected b3 MSTP controllers. Environment bCX4000 bCX4040 bCX9640 CX9680 CX9900 Cause Controller comes back from power fail and does not have the correct baudrate set which results in loss of communications to all field controllers. Resolution 4.500076 should correct this issue. If not get the controller error log and see if the controller is cold starting. On those controllers that have come back from power fail and have their comm port set to 9600, you can try setting the defaultbaud attribute of that comm port to the desired speed. For this to be saved to the controllers EEPROM you will need to do this from the command line, see the syntax for this below. (replace baud19200 with your desired baudrate) comm2 defaultbaud = baud19200   Or   Write a PE program to detect the baud condition and change the baud to the desired rate

Issue Once working access cards now produce invalid read when presented to card reader. Environment Card reader Invalid read Cause Reader power supply was no longer supplying power to the reader. Battery backup had been depleted and was not supplying sufficient voltage to the reader.   Resolution Repair or replace card reader power supply.

Issue IOU modules connected to an NC2 and powered by Continuum PS are randomly dropping off-line and returning on-line. Environment NC2, AC-1, DO4 Cause IOU modules randomly dropping off-line and on-line Resolution In this case the maximum power output of the Continuum PS was exceeded once the card readers powered by the AC-1's were taken into consideration. The problem is exacerbated when cards are presented as the reader power spikes at this time. The 28 AC1-Plus's were grouped together in several panels. The voltage at the end of the line was measured to be under 21VDC. When a second PS was inserted to power the last 18 AC1Plus's, the voltages at the ends of both runs came up to above 22.5VDC and the offline issues stopped. Note: There are other conditions that could cause this behavior like grounding, comm bus that does not meet specs, poor terminations, induced voltages, etc)

Issue Alarm Viewer at one WS displays only the name of the object in alarm instead of the full path. Environment CyberStation Windows Cause Windows issue Resolution Windows service pack was found to be incorrectly installed or corrupt, re-installing the Windows OS service pack solved the problem.

Issue Pinpoints crashes when selecting object properties of an Active Animation. Environment Continuum Pinpoint v1.93 Cause Image files used in the Active Animation do not exist or mapped through to the wrong path. Resolution Check that the Image Files used in your Active Animation are actually located at the path indicated. If the image files have been moved from the initial location used when creating the graphics then this could be the cause of the error. Copy the files back to the original location, now you should be able to edit the Active Animations and change the Image Files paths to the correct graphic location. This problem was found in Continuum v1.93 Pinpoint after an upgrade from an undetermined version and the cause able to be identified after importing those graphics into a v1.94 system. Presumably v1.94 does not have the same problem when attempting to view the Active Animation Image Files.

Issue Must add XDriver to a CX9200 where all other ports are being used.  Environment xdriver Comm Port CX9200 CX9300 Cause As soon as the port mode switches from xdriver to some other mode the xdriver file is detached and must be reattached to the comm port for the xdriver to work. Resolution The default mode of a comm port that is being used with an xdriver must be hard set to xdriver.

Issue When logging in Web Client, are the User Name and Password encrypted when sent to the server? Environment Web Client CyberStation Cause Documentation Resolution Both the User Name and the Password are encrypted by default when sent on the wire, this is true even when the system has not been configured to use Secure Sockets Layer (SSL). To have ALL communications encrypted configure SSL per the instructions in chapter 3 of the Web Client Installation and Configuration document. (Establishing SSL Support for Confidential Information)

Issue Can an alarm be created to notify an operator when the HOA switch on a controller is no longer in the Auto position? Is it possible to show on a graphic when a controller output is not in the Auto position? Environment Output Override Alarm Cause Controller HOA switch security. Resolution Each output has an Override attribute which is set to True when controllers corresponding HOA switch is not in the Auto position. The Override attribute can be used for alarming and for a visual indication on a Pinpoint graphic.

Issue Following a workstation crash and subsequent replacement of the workstation PC, cannot bring the existing CX9200 online with the new Continuum Installation. Environment Cyberstation 1.6 CX9200 Windows XP SP3 Cause Continuum 1.62 does not support Windows XP with Service Pack 3. Resolution Install Continuum 1.62 on a Windows XP SP2 platform.

Issue Can an Infinity Controller with a Modbus xdriver operate as a slave node to a third party Modbus device that is set up as the master node? Environment Modbus RTU Modbus TCP/IP xdriver Cause Third party modbus Master has to poll data from a CX or BCX controller that is set up as a slave node. Resolution The Modbus TCP/IP xdriver can be configured to operate as a slave node. The Modbus RTU xdriver must be the Master node whatever MODbus network it is attached to.

Issue The bacnet loop no longer works correctly after upgrading to 4.500064 firmware Environment BCX B3 Continuum Cause The action property of the loop object was reversed in prior versions. This has now been corrected in firmware version 4.500064. Direct is now Reverse and Reverse is now Direct.   Resolution If the loop was being used in prior versions you will need to correct your configuration to use this version. An accumulating error will now get cleared when the loop object is put "out of service"

Issue Getting error FiringOrder error when sending data to a controller "Unable to reload object Network\Controller\FiringOrder.           You do not have sufficient access to do the requested operation" Environment Continuum Cause Firing Order is a Group Object, so if Group Objects are not open to the user then they can not be sent to a controller. Resolution Firing Order is a Group Object thus when reloading a controller (send to controller) the user requires security rights for Groups.

Issue How can a deleted Pinpoint graphic be restored that was mistakenly deleted. Environment Pinpoint Graphic Cause A Pinpoint graphic was mistakenly deleted. Resolution In order to restore a deleted graphic and hope to have it restored with all the points from the database attached, in addition to the PIN file and background being in the correct drive and folder, you will need either a text export (.dmp) of the graphic file (which you would import) or you would need to restore the database from before the deletion. The PIN file has all the control objects but no link to the points that were attached on a certain graphic file. The database has the links to the points in the ObjectList of the Panel table. This is how you could have just one VAV.pin file and use it for hundreds of VAV boxes in a building. If you cannot restore a backup of the database and you do not have a text export of the graphic you will need to use the PIN file and background (if applicable) and manually attach the points to the control objects in the graphic.  To do this create a New >> Graphics in the location of your choice in ContinuumExplorer. Then using the menus go to File >> Import Panel File... and navigate to the PIN file and import it. This will bring in all the control objects in the locations they were before the deletion. Then add the background to the graphic by going to File >> Configuration and the Canvas tab. You then have to attach the points to the controls.

Issue On the webClient interface, it is not easy to find a way to create personnel. Environment Continuum webClient Cause No manuals describe how to create personnel via webClient user PC Resolution Log onto webClient Click "Search" on the top of the interface. From the left side of the interface click "All Objects" From the drop down list, select "Personnel" On the top of the new window, click "New Personnel", A personnel editor appears Following the same steps required for creating personnel objects in CyberStation, completing the necessary items. Click "Save " at the bottom of the editor Note: webClient does not support adding or editing photos for personnel objects. Go to CyberStation to do this.

Issue While rebuilding a database by bringing controllers online then initiating a Send to Database we find that the B4920 controllers do not offer a send to database option. Environment B4920 Send to Database Cause Send to database option was never added to the B4920. Resolution The controller will have to be rebuilt manually.