Issue RoamIO hardware shows activity on the TXD and RXD LEDs on the RS-485 lines but after login in with user name 'acc' and password 'acc' no devices are shown on the tree. Environment RoamIO Infinet Service Tool Cause The password of the controllers ACC user has been changed from the default. The Infinet Service Tool does not generate an error to indicate it has failed to login to the controller. This is a defect in the tool itself and has been reported as such. Resolution Use one of the suggestions below to resolve the login issue. - Use the correct ACC password - Use a different controller user for which you know the user name and password - From CyberStation reset the user's password.

Issue What kind of system behaviour will occur when token round times exceed 90 seconds. Environment Infinet i2 b3 MSTP Cause High demand placed on Infinet controllers by PE programs. Resolution Reduce the demand that placed on the controller by Plain English programs each scan. Stagger programs so that complex calculations are staggered and do not occur with every scan. Beware of using processor intensive functions such as GetName and GetObject in Infinet controllers.

Issue A site has the IO bus set up in a vertical riser topology. The NetController is at the ground level telecom room and groups of modules in each telecom room directly above it for a total of 10 floors. When the bus is connected on the top floor the entire IO bus goes offline. Environment Continuum NetController IO Bus Cause The Continuum IO bus should NOT be wired through (in one side at out the other) each of the groups of IO modules on each floor. Resolution Wire the IO bus as a daisy-chain from the Netcontroller IO bus connector in and out of the righthand side connector of each group of IO modules on each floor. Remember to add the 120 ohm end-of-line resistors as shown in the Continuum IO System Reference manual.   

Issue Silenced/Ack alarms at one WS still beeps unack at second WS. Going to WS2 and selecting one of the alarms in the Active Alarm Viewer causes the alarms in question to update correctly (silenced/ack) ACCTrace shows WS2 receiving the ACK message from WS1 Environment CyberStation Cause Corrupted subscription Resolution In the EventNotification object remove WS2 from the list of recipients then add it back.

Issue Text undefined error TBD 0x00002001 saving PE program Environment CyberStation Cause This usually happens when objects have been copied from another controller or created from a dmp file. Resolution Try creating the objects manually in the controller and then try saving the program.

Issue When saving a Plain English program, the program disables on the following error. Array index too large or too small. Environment Plain English Manual Log Array Error Cause Program is attempting to store a value in a numerics manual array slot when the array does not exist. Resolution Determine how many array slots the program intends to use when storing values in this numeric. On the Logs page of the numeric editor make sure the size matches the number of array values being used by the program.

Issue Once a backup to flash is successfully performed, will the restore be successful if the acc net id changes? Environment bCX9640 CX9680 ACX5740 ACX5720 Cause System design Resolution Upon attempting to restore a backup of its DB from flash, the controller checks its acc net id against what is in the backup, if a mismatch is found the restore operation is aborted. The error log will error 0x000014fb in the error code column and 0x1442000c in the Data1 column.

Issue IOU module(s) attached to CX9900 or CX9680 keep dying, some with blinking status light others just show online but cannot drive outputs on it. Environment CX9900 CX9680 Lon IOU modules Cause Static electricity discharging on the module via wire of Fan drive controller. Resolution Disconnect offending wire at the source. Re-route wire so it does not cause static discharge on the IOU modules. Make sure the IOU modules are properly attached to earth ground as per the installation instruction.

Issue Can a Netcontroller II be used to communicate directly to BACnet MS/TP devices? Environment BACnet MS/TP RS-485 XDriver Netcontroller 2, NC2 bCX9640 Cause No X Driver is listed for BACnet MS/TP. Resolution There is no X Driver available for the BACnet MS/TP protocol to allow a NC2 to communicate to 3rd party MS/TP devices. However a bCX1 4040 can directly communicate to BACnet MS/TP on its Comm2 and is BTL listed to confirm compatibility. Also a bCX1 9640 can be converted to a 4040 by flashing it with the 4040 flash file available on the Extranet.

Issue Customer does not have Microsoft Outlook/Exchange, only Lotus Notes/Domino. Environment Keywords: Email, Page, Lotus Notes Cause Customer wants email and paging of alarms but does not use Microsoft Outlook and Exchange. Resolution Lotus Notes is not a supported application for emailing or paging of alarms. Microsoft Outlook with Exchange is the only supported program for this application.

Issue Unable to run the  Database Initialization application. Receive error stating that "You must have NT local administrator access...". Even after logging in as a local administrator the same error occurs. Environment Continuum Cyberstation Windows Server 2008 Domain Cause The instances of this that have been reported all seem to be where there has been an upgrade to or new installation of Windows Server 2008 where the system is part of a Domain. It is not entirely understood at this time but something to do with the Domain policies being pushed down to the Workstations is causing problems.   Resolution Until the cause can be properly identified, a workaround that has worked in most cases has been to create/setup a local Administrator account and then run Database Initialization as an Administrator. Shut down all Cyberstations. Right-click Database Initialization and select "Run as... Administrator". With the EUR domain in the UK the following has been found - XP                 - "Right click" on the "Database Initialization shortcut" and “Run As” use local admin - Windows 7 - "Shift" & "Right click" on the "Database Initialization shortcut" and “Run as a different user”, use local admin

Issue How to safely de-commission an Access Controller with configured Doors and Personnel. Environment Continuum Cyberstation Access Controllers Cause In the past, when deleting Access controllers from a live site, problems have been encountered with controllers that had pending Personnel distributions. Resolution As long as there are no pending distributions to the controller, deleting the controller from Continuum should be problem free. The problem with distributions begins when a controller is still defined in the database but is not online. Any changes to personnel in this offline controller will be "buffered" until the controller comes back online. Deleting the controller device object out of the database stops these distributions from being attempted in the first place.   The most comprehensive method of removing personnel from a controller during de-commissioning is to do the following: For the Personnel, remove access to the Areas that the controller supplies access too. These changes will then distribute down to the controller and remove these personnel from it. Once the distributions are complete, remove the Areas from the door objects in the controller, if not using profiles.  (When using profiles in the Personnel Manager do not remove Areas, this can potentially cause database issues)  Then to complete the de-commissioning, delete the controllers Device object from the Continuum database.  

Issue PSS recommends creating an ACC_Dump_Debug.txt file to troubleshoot save-to-database problems. Product Line Andover Continuum Environment ACC_Dump_Debug Debug file Cause Trouble saving a controller to database. One step in troubleshooting is to set up a debug file Resolution Note: Under normal operation, Continuum saves an ASCII dump file to the TEMP directory every time a “Save from Controller” (via the "Send to Database" option) is done and deletes the file after it is imported. In order to keep these files for inspection, follow this procedure. Open a dos command prompt, type Set TEMP, and record the location of your TEMP directory. In the TEMP directory, create a text file named Acc_Dump_Debug.txt. Edit the Acc_Dump_Debug.txt file and enter on the first line the directory where you would like the dump files to be stored (e.g., c:\DumpFiles\CNC1.) Note: The directory entered in the text file must already exist. If the directory does not exist, then an error message will be written to the Acc_Dump_Debug.txt file and the dump operation will proceed as normal. If the Acc_Dump_Debug.txt file is created but does not have a directory entry on the first line, .dmp files will be written to the root drive where continuum is installed. With the Acc_Dump_Debug.txt file properly configured, all .dmp files will be redirected to the specified directory. The file name of the dumped object is the continuum full path name of the object with a .dmp extension. To turn off the archiving, either delete the Acc_Dump_Debug.txt file or rename it.

Issue Want to create a listview that shows all expired personnel cards on or after today's date. Environment Cyberstation (all versions) Cause The built-in Personnel_Expired Cards listview does not have any date filters. Resolution Either edit the  built-in Personnel_Expired Cards listview, or create a new on.  Edit the listview, and click on the Qualifiers tab.  Check the Advanced Database Qualifier box, and type the following expression in the Database field:  ((ExpirationDate >=   [workstation name] \Date) & (Template = False)) where   [workstation name] is the name of the Cyberstation. When the listview is opened,  cards expiring today and after will be displayed.            

Issue Do not know the card information such as card type, card number and site code.  Environment  CX99xx , CX 9680 , ACX57xx , ACX7xx. Cause Need to know the card information that is to be used and need to configure the door for the card to be used.  Resolution Set the door configuration to Site + Card mode. Open the Access EventView and swipe the card to the reader of the door. Verify the card information from Access EventView.

Issue A third party personnel management system stores nine separate pieces of information in a single thirty two digit FASC number.  In order to migrate personnel data from a third party system into Continuum, the nine values that make up the FASC number must be separated in order to populate the various fields in each Continuum personnel Object. Product Line Andover Continuum Environment Continuum Personnel Import Parse Excel Cause In order to migrate personnel data from a third party system into Continuum, the nine values that make up the FASC number must be separated in order to populate the various fields in each Continuum personnel Object. Resolution Import the third party information into an Excel spreadsheet. Under the Data menu, use Text to Column to parse the nine values combined in the FASC number into nine columns based on fixed width. Import the personnel data in CSV format or use Personnel Import Utility to import the parsed data.  (Note:  The Personnel Import Utility is a available as a paid for option in Continuum). Also see the following Knowledge Base Articles for information on importing personnel information: Personnel.csv file fails to import into Continuum Creating Personnel objects via CSV import file that include area assignment and photo

Issue MSTP capture shows no destination network in the I-Am packet from the third party device.  Environment BACnet Third party device Zone IO 583 I-am Who-is MSTP Wireshark Cause The third party device may still respond to the Who-Is broadcast from Cyberstation, but is programmed to exclude the Destination Network in its I-Am response when the Network ID (UDP) is set to a value of 1.  Resolution Use a Network ID that is an integer other than 1, or have the third party vendor correct the configuration issue.

Issue Repeater for large distances between card reader and controller Environment Site with iBMS using Access Control Cause Site has large distances between card reader and access controller Example: maximum permissible cable length for a HID reader to the ACX controller - the length depends on the gauge of cable used: Wiring Distance Card Reader to ACX: 200 ft. (60.96 m) max using 22 AWG 500 ft. (152.4 m) max. using 18 AWG Resolution The communication between access controllers and card readers is using RS-422. Access controllers supply power as well as data to the card readers. To increase beyond the recommended guidelines a repeater can be used which extends the data length. A separate power supply would have to be installed to power the card reader.  Solutions for RS-422 data repeaters are: Westermo Cypress Computer Schneider Electric PSS in no way is endorsing nor including support of Cypress Computer & Westermo products in the following example: An example of a site using Continuum: the project used the Cypress SPX-1300 and was able to run the cables up to 3000 meters as long as the reader was powered from within the lift car, he utilised the Continuum elevator add on module with the Net11 and AC-1 Module per car.

Issue Are examples available to show how to write Plain English programs and create points for a Modbus RTU X Driver linked to Schneider Electric Power meters? Environment Modbus RTU X Driver Schneider Electric PM800 Power meters. Cause How can Modbus RTU X-Driver programs be written to poll for the data in a 3rd party Modbus device? Resolution The attached example show how to use the modbus RTU x-driver to read 4 16 bit data values from the PM800 meter, then using plain english to get the values to output to a single infinity numeric the total Power reading in kWH/mWH/gWH depending on the scaling factor of the meter. Create 4 Numerics reading the four registers that are used to store the data. Registers, 1716, 1717, 1718, 1719 are used in the PM800 Then create another numeric and via PE do the following calculation Energy Calc = (Register 4 x 1000000000000) + (Register 3 x 100000000) + (Register 2 x 10000) + Register 1. This will give you the value in wH. Then use a multiplier to give you the final reading in kWH etc.

Issue DCX250 goes blank appears to stop operating. Environment Infinity DCX250 Plain English Programs Cause The DCX250 uses Point to Point communications (not Import/ Export) for all of its communications, this relies on the other controllers being online and communicating at that time. Resolution The DCX250 uses point to point comms (not import / export) for all communications with other controllers, this should be done in a single import/ export mapping program to local numerics that is protected by an E: line or a First Aid program. The display programs should then use these local numerics for the screens, this ensures the user interface programs will still operate correctly in the event of a network problem. Also check the Infinet for Reconfigs to ensure network is operating correctly, verify correct cabling and grounding of equipment