Issue
RoamIO hardware shows activity on the TXD and RXD LEDs on the RS-485 lines but after login in with user name 'acc' and password 'acc' no devices are shown on the tree.
Environment
RoamIO
Infinet Service Tool
Cause
The password of the controllers ACC user has been changed from the default.
The Infinet Service Tool does not generate an error to indicate it has failed to login to the controller. This is a defect in the tool itself and has been reported as such.
Resolution
Use one of the suggestions below to resolve the login issue.
- Use the correct ACC password
- Use a different controller user for which you know the user name and password
- From CyberStation reset the user's password.
