Issue Where can I find plugins for a Xenta 102-ES? Product Line TAC Vista Environment Xenta 102-ES Cause Need to find the plugins for a Xenta 102-ES Resolution The plugins for Xenta 102-ES can be found together with the Toolpack.

Issue Performing database maintenance with Vista 4.5.0 Product Line TAC Vista Environment Vista 4.5.0 SQL Server Cause It is necessary to perform backups for two reasons, first to be able to recover the system in the event of a fatal error and second to be able to manage the size of the database. Resolution Vista has a means of backing up databases on a Vista Server.  It is necessary to perform backups for two reasons, first to be able to recover the system in the event of a fatal error and second to be able to manage the size of the database.  The Vista database probably won’t grow very much after the initial engineering activity but the event and trend log database grows as events are received in Vista.  In many installations maintaining an archive of event data is required so that is another reason for backing up the database.  This paper presents a way to accomplish the backing up of the Event and Trend database and creating an archive file. Before the backup process can be implemented it is first necessary to have a good estimate of the Event and Trend Log traffic anticipated for the installation.  In the Vista 4.3.0 Technical Product Information (TPI), Ref No: C88-1-D43, there is section entitled Strategies for Calculating and Controlling Database Size.  On page 5 the method for determining database size is explained and used in the following example: Right clicking on the $Backup_LDB object in the Server View brings up this dialog.   Note that this example has an Event and Trend database that has reached 1121 (MB) in size.  The default Size Alarm Limit is shown to be 1640 and if the database grows past that size, Vista may not operate reliably. The TPI states on page 4 that events contain on average 2Kb of data.  Combining that value with the expected traffic provides a reasonable estimate of the database expansion rate.  If the installation traffic estimate is 4000 Events and Trend samples per day, the database expands at the rate of 8Mb per day.  If the installation traffic estimate is 10,000, the database expands at the rate of 20Mb per day. A conservative approach would limit the size of the active database to half of the alarm limit.  That means the backup process must be done so that the size does not get to 820Mb.  At 10000 Events and Trend samples per day that value would be reached every 41 days.  Vista is designed to allow Event driven backup operations and the closest choice it offers to the 41 days is once a month so that is what will be chosen. The configuration of backup is done in Vista Workstation by opening the Properties of the Workstation object in the tree.  The first step is to select a location for the backup files to be saved.  In the example shown below it is the folder outlined in red.   The “Max number of files” limits the number of backups that are retained by Vista on the hard drive.  The number chosen here was two (2).  The procedure that is described further down will actually move backup files to new directories which could be a network drive or a CD/DVD rom.  (The latter option requires operator action so it might not be the most desirable especially since backups are usually done at off times when an operator might not be available)  Next the event that is to trigger the backup must be defined.  The configuration of when the backup is done is set on the Log Backup tab of the Vista Server Properties dialog.  In the example shown below the backup is scheduled to occur on the first of every month at 12:40AM. The selection of Event object is made from the options made available by the browse button.     The browse selection brings up the Select dialog from which the selection of Event type and properties is done.  In the following example the selection is Monthly.   Right clicking on the $Event_LDB object opens the properties dialog box to configure the Event_Month object.  The final configuration option is what to do with older records.  Vista will remove Events from the database if you so desire.  The removal does not shrink the database but does make space available for new events to be written without expanding the size of the database.  This is the key to keeping the database from exceeding the Alarm Limit. The Event Log tab provides a way to delete old records from the database.  In the example shown below records older than 30 Days will be deleted after the backup that was done be the Event_Month object has been completed.  This means that each month the backup should have the most recent 30 days of Events and Trend samples.   The final step that can be taken is to also copy the backup file to a server that is backed up or to a CD/DVD Rom. This operation creates an archive in which Event and Trend data is stored.  Windows task scheduler can be used to run a cmd at some time after the backup operation was scheduled.  For the above example schedule it to run a 1:00am on 1 st of each month.  If backing up to a network drive create a folder such as shown below.  J:\Engineering\Vista Event Log BU.  In order for the task scheduler to run it is necessary to setup a user account on the pc that is not related to any actual user.  I added a user to the User group named, vista xcopy dbmgr.  This will be the user account used by the task scheduler.  The Vista backup folder must have modify/write permissions for this user and the folder into which the backup is going to be copied must have Full control.   The command line for this example is shown below: C:\WINDOWS\SYSTEM32\xcopy.exe "C:\Program Files\TAC\TAC Vista 4.5.0\Db2\$bkp" "J:\Vista Event Log BU" /M The Windows task scheduler is configured in the Control Panel, Scheduled Tasks as shown below:   In the Run as: box enter the name of the new User created described above: vista (xcopy dbmgr) Schedule the task to run on the first of each month at 1:00AM.   The backup files can be restored to a Vista Server that is not performing actual site monitoring.  This method is only way the “archived” event and trend data can be viewed as of Vista revision 4.5.0.

Issue If there is an online selection tool for all the HVAC sensors (room temperature sensors, duct pressure sensors, etc.) Environment All Schneider Electric Buildings product lines Cause Since Schneider Electric manufactures a huge amount of sensors for different product lines. Sometimes it takes a bit of time to search for the right sensor. Therefore, Schneider Electric developed an online selection tool to help customer pick the right sensors. Resolution Click here to go direct to the online HVAC sensors selection tool. Select the desired features of the sensor. All sensors match the requirements will be displayed on the right. Datasheets can be accessed by clicking on the image or the part number. NOTE: the listed sensors may not be available in some region. Please contact the local sales or Support team to confirm the information.

Issue Is it possible to use a new Xenta (v.3.84) with an old version of TAC Vista? Environment TAC Vista 5.x TAC Xenta 302, TAC Xenta 301, TAC Xenta 401, TAC Xenta 28x Cause New orders for Xenta programmable controllers always come as the latest version. If there is a need to add or replace a device in an old installation will there be a problem? Resolution It is ok to use newer version of Xenta controllers in older TAC Vista installations. It is also okay to downgrade to an earlier 3.x version if desired. For more info see TAC Vista Compatibility Matrix.

Issue Multiple Menta Variable errors in the TAC Xenta 700 error log and, if running TAC Vista, also in the event log Environment TAC Vista 5.1.7 TAC Xbuilder 5.1.7 Xenta 700 system software (firmware) 5.1.7-51 (5.1.7-SP2) or 5.1.7-52 Cause When releasing TAC Xenta 700 5.1.7 SP2, an error was introduced to the firmware if the ERROR block exists in the TAC Xenta 700 Menta object. The error you see in the Xenta 700 error log will look similar to the following: 138   2013-01-15 14:29:18 minor   menta menta           138  alarmstate.anyun       Menta: Variable error   (Error#:62466) Resolution This issue has been fixed in the TAC Xenta 700 5.1.7 SP3 release, available for download at Exchange Extranet. After a successful update the firmware version will read 5.1.7-53.

Issue In XBuilder there is a setting called "Max number of HTTP sessions" that can also be found using the web interface by navigating to Configuration > Servers > HTTP Server. What does this setting do? Does it limit the number of users who can log in simultaneously? Environment Xenta Server Xenta 511, 527, 555, 701, 711, 721, 731, 913 XBuilder Cause This setting is somewhat vague and is sometimes believed to be a limit on the number of simultaneously logged-in users. Resolution The Max. number of HTTP sessions is set to a default value of 15 and can be set to anywhere from 10-20. This setting does not limit the number of simultaneously logged in users, however. The TAC Xenta Server - TAC Networks Technical Manual explains this setting as follows: HTTP The Xenta Server is an HTTP (Hypertext Transfer Protocol) server. Several users can view the web pages at the same time, but they are limited by the number of HTTP sessions allowed. Max. simultaneous HTTP sessions, choose a number from the list. The default setting is 15. Several users can view files at the same time. What is an HTTP Session? Internet Explorer is an HTTP client, sending requests to the Xenta Server. The HTTP server in the Xenta Server receives the request and, following any necessary processing, the requested file is returned. An HTTP session is the connection that exists during data communication between the web browser and the Xenta Server. The session ends when all the data has been received. Rules of Thumb Each web page (values page, alarm page, and the graphics page), sets up a full HTTP session. When loading a web page, a number of sessions may be used simultaneously, depending on the number of sessions available.

Issue Information on Magelis Opti PC Touch Panels Environment Site wanting to use Magelis Opti PC Touch Panels Cause Need information pertaining to the Magelis Opti PC Touch Panels. Sometimes referred to as HMI or Human Machine Interface  Resolution Magelis Opti PC Touch Panels information is located on Exchange Extranet.  Magelis Opti PC Data Sheet Magelis Opti PC Installation Guide Opti PC User Manual Opti PC User Manual (other languages) For the latest HMI software and Release Notes for VijeoDesigner, please visit the following link VijeoDesign

Issue Live Video of Cameras from Digital Sentry can't show in Vista Workstation in Chinese OS. But it works fine in Pelco ControlPoint. Vista version is 5.1.8. Environment Vista 5.1.8 Chinese OS Digital Sentry Cause There are some compatible issues for Vista 5.1.8 with Chinese OS. Resolution Click here to download the TAC Vista Server Hotfix 28 (replaced hotfix 15) and then install it. Then this issue will be solved.

Issue When opening Lonmaker a license error indicates that the license has not been activated or expired. LonMaker License Wizard This license has not been activated, or has expired. Applications using the license will not function unless you register the license. The information below shows the current usages for this license. Click Next> to activate the license: Environment NL220 Lonmaker Cause Corrupted LNS Credits on your PC Resolution Occasionally, software errors may prevent the licensing mechanism used by the LonMaker tool or LNS Applications from working properly. Use the license checking procedure below to locate your license problem, then download and install the LNS License update 2006 This will NOT fix your already corrupted license files; however, this will help prevent the license from becoming corrupted in the future. To fix the problem, use one of the following procedure : Procedure -- Checklic command: Open a Windows command prompt. To open a command prompt, click Windows Start > Run, and type cmd for Windows XP and Windows 2000, or type command for Windows 98. Then click OK. Type in the following commands, depending on the software product you are fixing (you can execute this command from any location). Press the Enter key at the end of the command:   Product Command  LNS Application checklic nsseng.exe An example of a working license is shown below. C:\>checklic nsseng.exe If you get an error in this screen Click Here for a list of errors and related repairs.

Issue After an upgrade to Vista 5.1.5 the LNS port in Vista is offline and nothing is communicating. Downgrading back to Vista 5.1.4 the LNS port comes back online. Environment Vista Server 5.1.5 Cause Vista Server 5.1.5 is not communicating to the LNS server properly. Resolution Vista Server hotfix 14 addresses this error within Vista Server 5.1.5. Please use the following steps to correct this issue: Download TAC Vista Server 5.1.5 Hotfix 14 from The Exchange Download Center. Run the TACVista515HotFix51514.exe file. Reboot the machine.

Issue Alarms stops coming into Vista from Xenta 280/300/401 in the Lonworks network under a Xenta 913 or a Xenta 701. Xenta 280/300/401 controller goes offline/online in Vista. Unable to disable an alarm from a Xenta 280/300/401 that are under a Xenta 913 running as Xenta Server in Vista. Product Line TAC Vista Environment TAC Vista TAC Xenta 913 TAC Xenta 701 TAC Xenta 401 TAC Xenta 301 TAC Xenta 302 TAC Xenta 281 TAC Xenta 282 TAC Xenta 283 Cause There is no support for adding Xenta 280/300/401 to the Lonworks network under a Xenta 913/Xenta 701 running as Xenta Servers in Vista (even though if it is possible to do it in the software). Resolution Use a different Xenta Server that supports adding programmable Xenta controllers in the Lonworks network. Please see the table in chapter 1.1 of the TAC Xenta Server - Networks Technical Manual or Xenta Server version 5.1.5 and after Major Features.

Issue Is the Operators Panel TAC OP1500 still available? Environment TAC Vista 5.1.X Cause N/A Resolution The TAC OP1500 is no longer available from Schneider Electric Buildings Business. It may be available from other Schneider Electric branches. See Product Announcement PA-00138 for details.

Issue Many customers still have a requirement to run Lonmaker 3.13, but have project specific issues related to software fixes in newer version of LNS Server, and an LNS Server upgrade is required. Product Line TAC Vista Environment Echelon Lonmaker LNS Cause Older versions of Lonmaker 3.1 and LNS server had multiple defects that were addressed in later version of Lonmaker Turbo and LNS Server Turbo. However, it is possibly to run Lonmaker 3.1 and only upgrade the LNS server engine to take advantage of software fixes over time. Resolution NOTE: Any LNS Server version older than 3.10 needs to first be upgraded to 3.2x before 3.2x service packs can be installed. Also, please take into consideration that after upgrading the LNS Server on a system that any other system that needs to open that same database will have to be at the same version or higher. For example: a database upgraded to 3.27 can not be opened on the machine running 3.08.   Please follow these steps for upgrading LNS server to 3.22 and finally up to 3.27: Identify what version of Lonmaker and LNS server are currently running on the system. Please see How to determine what version of LonMaker and LNS Server on a computer for instructions on how to find the current version of Lonmaker and LNS Server currently running. As seen in the screen shot below the system is running Lonmaker 3.13.10 with LNS Server version 3.08. Download LNS Server 3.22. Once this file is downloaded please unzip all of the contents to the desktop of the local machine. Run setup.exe from the extracted files in the LNS Server 3.22.zip, and step through the installation process. Once the installation of 3.22 is complete please reboot the machine. After the machine has rebooted please verify that the system is now running LNS Server 3.22. Using How to determine what version of LonMaker and LNS Server on a computer for instructions on how to find the current version of Lonmaker and LNS server the system should now show LNS Server version 3.22 like below: Now that the system is upgraded from LNS Server 3.08 to 3.22, service pack 7 should be installed to upgrade the system to LNS Server 3.27. Please download LNS Server/Turbo edition Service Pack 7 file to your local machine. Unzip the contents of the LNSServerTurboSp7.zip to the desktop of the local machine, and run the LNSturboServerSp7.exe file. Step through the installation process. When the installation is completed please reboot the machine. After the machine has rebooted please verify that the system is now running LNS Server 3.27. Using How to determine what version of LonMaker and LNS Server on a computer for instructions on how to find the current version of Lonmaker and LNS server the system should now show LNS Server version 3.27 like below:

Issue 5.1.5 is now packaged into two different spanned archives because of how large the installer files have become. At this point there is a 300 MB file limit on exchange online and the 5.1.5 installer package is now 336 MB, hence the reason the installation package had to be split into two archives. Because the installation package is a spanned archive it will need to be opened with WinZip or a compatible archive program. In these instructions we will be downloading and installing WinRar to open the installation archives. Note 1: WinRar is technically not free software, but it does allow its demo license to extend on past the demo period. It is at the customer’s discretion on what legal and compatible archiving software they chose to use. Note 2: The built in zip archive program in Windows 7 will open this spanned archives without fail. Product Line TAC Vista Environment Vista 5.1.5 software download on any operating system older than Windows 7 Cause File limit set on exchange online and the built in .Zip extractors in older operating systems do not have the capabilities to open these spanned archives. Resolution Create a folder on your local C: drive and name it 5.1.5 To download and install WinRar please visit http://www.rarlabs.com/download.htm and find the appropriate version. If you would like to use Winzip instead, please visit http://www.winzip.com/win/en/downwz.htm to download and install the appropriate version Navigate to exchange online at Download Center login, and click the links Product > TAC Vista > Vista Software > TAC Vista 5.1.5 > Downloads Click the file named TAC Vista Server 5.1.5 with Workstation (File 1 of 2) and save. Save the file to the 5.1.5 folder created in step 1. Click the file named TAC Vista Server 5.1.5 with Workstation (File 2 of 2) and save. Save the file to the 5.1.5 folder created in step 1. Allow the downloads to finish and navigate to the location of the 5.1.5 folder. Right click on the file named TACVistaServer515.zip and select Open With > WinRar archiver WinRar should open the archive file and you can now double click and run the TACVistaServer515.exe file within it. This exe file will access the other file (TACVistaServer515.z01) within the 5.1.5 folder automatically during the install process.

Issue Only one Xenta Server can be installed in Vista on a single Lonworks network. Product Line TAC Vista Environment TAC Vista Lonworks Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause When a Xenta 500/700/913 is installed in Vista as a Xenta Server, it is intended to act as the Lonworks network interface for Vista. By default, the Xenta 500/700 also handles the alarms generated in devices on the Lonworks network.  Only one Xenta Server can, therefore, exist on a single Lonworks network.  To enforce this, Vista does not allow you to add a Xenta Server to an existing Lonworks network. Resolution Install the first Xenta 500/700/913 device as a Xenta Server. Install any additional Xenta 500/700/913 as Lonworks Devices on the network. As the Xenta Server handles the alarms generated in devices on the Lonworks network, the additional Xenta 500/700s must be prevented from handling alarms. This is done by changing the Alarm Server setting in XBuilder to 'Disabled'. The XBuilder projects for the Xenta 500/700/913 configured as Lonworks Devices cannot be accessed from Vista.  In A LNS environment, SNVTS will be able to be seen through Vista workstation but no XBuilder parameters. These XBuilder projects must be treated as standalone and an XBuilder project backup is managed from outside the Vista database.   For details on configuring multiple Xenta 500/700/913s in Classic and LNS networks see these manuals: TAC Vista - Classic Networks - Technical Manual TAC Vista - LNS Networks - Technical Manual TAC Xenta Server - TAC Networks - Technical Manual TAC Xenta Server - Gateway - Technical Manual

Issue Necessary steps to successfully install a "Stand Alone" versions of the Vista suite where a full Vista installation is not required. Product Line TAC Vista Environment Menta XBuilder Graphic Editor TGML MTA XBP Cause Sometimes a site may not require a full Vista package but will require the ability to edit associated Vista programs. This is the proper way to install only a portion of the Vista Software Suite. Resolution Create a account to the Download Center. Download the needed "stand alone" programs of the desired version, download here: Menta XBuilder Graphic Editor Download a matching version of the "stand alone" License Server, download here. Execute the downloaded programs on the host PC Order appropriate licenses using following program part numbers to validate the software (links to iPortal) Menta 000882401 XBuilder 000882411 Graphic Editor 000882221 (For an existing site requiring an upgrade from older Vista IV or Vista 5.0) Menta Upgrade Pricing 000883401 XBuilder Upgrade Pricing 000883411 Graphic Editor Upgrade Pricing 000883221 An Entitlement will be mailed which must first be Hosted to the PC. This is performed on the schneider-electric.flexnetoperations.com website by following How to Host a Vista Site License. License the Software on the License Server (Stand-alone Licensing for Vista 5 Applications)

Issue Where is the I/NET Host Tool located? Environment All versions of I/NET Cause Unable to get the Host Tool to download for a system that has a valid CD and Key. Resolution The Host Tool is located on the original CD or could be downloaded from The Exchange Download Center . If it is not there then follow these steps if a CD with the required version is available: Place the CD into the PC and open up Windows Explorer Browse the CD and  go into the Support Folder Open up the Host Tool folder and in there is a Host Tool file Download it on the PC and execute it to install the Host Tool.

Issue I/NET Host Tool Initialization Error saying this version of I/NET is unregistered Product Line TAC INET, TAC Vista Environment I/NET Vista 5.1.5 Cause Vista and licensing must be installed before I/NET host tool Resolution Ensure that you are installing I/NET Host Tool and not a full copy of I/NET.  If you wish to run a full version of I/NET you will need to purchase that as a separate license. The In House Engineering Dongle does not include a license for I/NET host tool. Download I/NET Host Tool The I/NET Host Tool is also included a separate executable on the I/NET CD Uninstall I/NET Host Tool Go to Control Panel > Add & Remove Programs Remove I/NET Seven Remove Microsoft SQL Desk Top Engine (MSDE) Go to Windows Explorer > Program Files Delete any remaining I/NET Seven files and any remaining MS SQL files Re-install I/NET Host tool Ensure that the Vista License Server is running Extract the installation files from the .zip file Run setup.exe If you are using a Dongle or a Vista License that does not include I/NET host tool you will be prompted for License Key that must be purchased. If you believe you have received this prompt in error, contact Product Support.

Issue Need to restore or do a clean installation on the Magelis Opti PC Magelis Opti PC has crashed or Windows don't load properly Magelis Opti PC has become very slow or unresponsive Product Line Other, TAC Vista Environment Magelis Opti PC Windows XP Embedded Cause Just like a regular PC the Magelis Opti PC may crash due to software errors, and it may also become slow after long time use. Resolution The procedure "Restoring the Operating System" is described on page 7 (pg. 11 if go by PDF page numbers) of the Magelis Opti PC Installation Guide (also available on the supplied DVD) Caution! Back up all important data on your primary drive before restoring your system. Restoring will delete all data on your drive, and your Magelis Opti PC will have the same software and data configuration as when it was delivered. Hardware required Reinstallation DVD-ROM: Magelis Opti PC Restore & Documentation DVD. An external DVD drive with USB adapter. USB keyboard. Restoration On Magelis Opti PC: Connect the external DVD drive to a USB port on the Magelis Opti PC. Power on the Magelis Opti PC. Press DEL to run the BIOS setup. Insert the restore DVD into the DVD drive. In the “Advanced BIOS features” menu, under “First boot device,” select “USB-CDROM.” Press F10 to save and exit. Select “Yes” when prompted to save your changes. At the MS-DOS C:\> prompt, type “RESTORE” and select your configuration. When the message “Proceed Restore [Y,N]” appears, type “Y.” The following message will appear to indicate restore was completed successfully. ***** Restore OK **** Restore may take several hours depending on the speed of the DVD drive. If any other message appears, contact your approved Schneider Electric technical center. Remove the DVD and press “CTRL+ALT+DEL” to restart the machine.

Issue How to install Vista/Xenta Language packs Product Line TAC Vista   Environment Vista Server TAC Xenta Server Vista Webstation Vista Workstation   Cause There are 4 different components that you can change the language on Vista server Vista workstation Vista webstation Xenta server's The files you need for this can be downloaded on Extranet, if your preferable language does not exist it might be because they are not done with the translation for that current version or the language does not exist. The most used one are Danish Finnish German Norwegian Polish Spanish Swedish The native language is English NOTE: Remember, in order to download the correct version, the language pack needs to be same version as the current software installed. Resolution There are 4 files that need to be downloaded and executed. The example below points to Swedish language pack files for version 5.1.6. To find the correct files search the download center for "Language Pack" as well as the desired language and version. The install order does not matter. TAC Vista Server 5.1.6 Language Pack Swedish TAC Vista Workstation 5.1.6 Language Pack Swedish TAC Web Applications 5.1.6 Language Pack Swedish TAC Xenta 700 5.1.6 Original Language Pack The first three files are straight forward.  After the install is complete, the language files have been changed and you can run the software with the new language (Vista software should be installed prior installing the language pack). The Xenta Server web interface will not change language until you download a project with the correct settings. When you do the download make sure you choose "Send all project and language files"  (see picture).     Note: For new Windows it sometimes require a multilingual file to be installed from Microsoft. Make sure the OS supports the language you want to install. After that file has been installed, change the Language for non-unicode program to the preferred language (requires a restart of PC).