Notifications

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Building Automation Knowledge Base

Issue Unable to view rooms with Screenmate. After logging in and typing a room number, Screenmate takes a long time searching for the room and eventually times out. Product Line TAC Vista Environment TAC Vista 5.1.X Screenmate 5.1.X Cause This may be caused by slow network communication if Vista is running on a number of networks on a node. Vista will check all nodes for the given Screenmate ID and this can take a long time if there are a lot of objects and/or nodes. Resolution To resolve this issue it is possible to activate a caching function that collects the names of all the available Screenmate objects on all the nodes and stores them in a cache file. This means that the next time a user tries to view a room Screenmate will check in the cached file instead of asking all nodes for their Screenmate objects. To activate this function do the following: Locate the web.config file for TAC Vista web By default this is in c:\inetpub\wwwroot\TACVistaWeb51X\ Open the file (with notepad) and locate the key TAC.WebStation.ScreenMate.CacheEnabled Change the value of this key to "True" and save the changes to the file. Create the cache file Open a web browser and type in Localhost/ScreenMate Try to browse to a room once logged into Screenmate. This will create the cache file. Check under C:\Windows\Temp and see that a file named ScreenMateCache.dat has been created. If the file isn't created: Temporarily delete the other Vista nodes in Vista workstation so that only the master is left. Rerun the steps above - this will create a file containing the local screenmate objects and speed the process up. Add the other TAC Vista nodes again and repeat the steps above shown under "Create the Cache File". The next time the process should be much quicker, once this file is created. If problems persist check the authority settings described in The ScreenMateCache.dat file is not created on a Windows 2008 server.

Issue Event notification is grayed out in the AS and will not allow configuration. Cannot add a category within the AS. Product Line EcoStruxure Building Operation Environment SmartStruxure Shadow AS Event Notification Cause The Event Notification in the AS can be locked due to a shadow relationship with an Event Notification in the ES. Resolution Note the IP address of the AS, as the shadow relationship can be re-established after necessary changes are made. Remove the shadow relationship to the ES to allow configuration of the AS. Detailed instructions can be found in Unable to add an Automation Server underneath an Enterprise Server. Re-established the shadow relationship if needed.

Issue Creating a backup file to download into the controller so it can be extracted at a later date if needed. Extracting and restoring a backup file from a Xenta Server. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment XBuilder 5.x.x Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause If the XBuilder project is not set up to send project backup file to target device, you will not be able to extract a backup in the future. On site technicians will be unable to service the XBuilder project if they do not have the original project stored on their PC. Resolution To create a backup to store in the Xenta Server When creating an XBuilder project, check the box titled “Send Project backup file to target device”. If space requirements are an issue, then this option may cause storage overruns. See The size of the generated project is xxxx KB, which exceeds the maximum size of 8192 KB. For an existing XBuilder project, on the menu bar go to Project > Settings… to access this feature. To extract a backed up project from a Xenta Server Connect to the Xenta Server on the 10Base-T port Verify ethernet communications (ping) Open XBuilder Go to Project > Get from Target...

Issue What if you need to send unique SNVTs to more than 13 controllers or groups from a Xenta base unit? Product Line TAC Vista Environment LNS System LON Devices LonMaker/NL220 Cause All devices with Neuron chips in them use an address table. This table holds the neuron addresses or group addresses of each device or group that receives a SNVT from it. That table only holds 15 entries and 2 of them are used in the base units for the TAC group and the Xenta group leaving only 13. Resolution If the signals are sent to a group that only occupies one entry in the address table of the sender and one in each receiver. If the binding is unacknowledged, one entry is taken in the sender for each node or group but not in the receivers. So what if you need a unique occupancy signal for 50 controllers? Or a unique temperature setpoint for them? A group binding will not do because that is one single value to the entire group. The Loytec L-Proxy communicates on Lon networks and is commissioned like other Lonworks devices but uses a proprietary chip set instead of a neuron. This allows its address table to contain 384 entries. It can also have up to 5 ports which can all be commissioned in the same network. So if you send all of your SNVTs from the base units to the L-Proxy (up to 125 of them from a 401), you can let the L-Proxy distribute them to the rest of the devices. Another benefit of that chipset is that the throughput is much greater than the neuron so it can handle such a load. Related Articles: Bind to more than 13 unique LON devices without running out of address table entries No more address table slots for a device involved in the attempted connection. (Subsystem: NS Connections, #15)

Issue Several Xenta 102-AX controllers need to have the CO 2 sensor shared among them in a LNS environment. Product Line TAC Vista Environment CO 2 (Carbon Dioxide) Xenta 102-AX nviCO2 nvoCO2sensor Cause Properly binding a CO 2 sensor output to multiple Xenta 102-AX VAVs. Resolution From the Xenta 102-AX VAV that is connected to the CO 2 sensor, create a binding from the UnivIn3Sense function block/nvoCO2sensor, to VAV_Controller function block/nviCO2 in the receiving Xenta 102-AX VAVs. It will also be necessary to set the send heart beats by following Values sent from a 102-AX via SNVT bindings are not making it to the receiving controller.

Issue Can not connect a SCU controller directly to a Xenta Product Line TAC INET Environment I/NET controllers Xenta controllers Cause No Communication between a Xenta and a SCU controller. A SCU controller can not communicate directly to a Xenta because they speak different protocols. Resolution There must be an interface between an SCU and a Xenta controller, like a 7798C controller for example. The 7798C translates communications from a Sublan to a CLan. It also has a database that keeps track of rules set up by the admin. For a deeper understanding please review Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication.

Issue Continuum worked fine and after a reboot of the workstation, now not receiving alarms and/or controller online/offlines. Product Line Andover Continuum Environment Continuum Cyberstation CX controllers Continuum alarms Cause Communications issues between cyberstation and controllers. Resolution Continuum supports only one network card (NIC) in a Cyberstation. Dual NIC configuration not supported. Note: The issue with dual NIC is that when PC is rebooted there is no guarantee which NIC will become #1 or #2. Please see Cyberstation Access Event Views do not show live events but work on other Cyberstations as well.

Issue When integrating a Integral DVR system Vista crashes Video does not work in Vista CCTV video loss in Vista Product Line Pelco, TAC Vista Environment Vista 5.1.3 Vista Integral DVR SDK v6.6.1.57 Integral DVR SDK v7.0.8 Cause Vista uses the same SDK as Controlpoint uses for an Integral DVR system, this mainly means that Vista SDK needs to be at the same versions as Controlpoint's SDK. A good example of this would be that Vista 5.1.3 use SDK v6.6.1.57 and Integral Digital sentry 7 use a newer version of SDK that is not compatible with SDK v6.6.1.57, a integration of this system then causes Vista to crash. An integration with Vista 5.1.3 would need Integral Digital Sentry 4.1/4.2. Please reference Vista Video Compatibility for more information. Vista 5.1.5 has SDK 7.0.8.0 and it appears that HD support was not included prior to SDK7.0.24.0 Resolution Make sure you have the correct version of Integral Digital version versus Vista version. 5.1.5 5.1.4 5.1.3 5.1.2 5.1.1 5.1.0 5.0.3 5.0.2 5.0.1 5.0.0 Integral Digital Sentry 4.1/4.2 X X X X X X Integral Digital Sentry 7 X X

Issue At the end of an alarm delay if the point is still in alarm, Continuum will generate the alarm notification regardless of how many times the point has "return to normal" (RTN) during the delay period. If the point goes in to alarm again, Continuum will generate the alarm soon. There is a perception that the alarm delay calculagraph should be cleared when the point has RTN. Product Line Andover Continuum Environment Cyberstation IP level controller Field Controller Cause The behavior of the alarm delay calculagraph in some situations is not what would be expected. Resolution Create an infinityNumeric point to trigger the alarm Create an program to set the alarm point to on/off For Example: The original alarm point is Fanfault, and delay time setting in the AlarmEnrollment is 60 seconds. Create an infinitynumeric named "Fan_alarm" and attach an AlarmEnrollment with a delay. Create the program below: Line detecting: Fan_alarm=off if Fanfault is on then go to setting Line setting if Ts>=60 then Fan_alarm=on if Fanfault is off then goto detecting Line E state=enabled if ts>1 then go to detecting For more detail about AlarmDelay Operation, see AlarmDelay operation.

Issue The Area schedule assignments from "Loose" Areas (ones that are individually attached to the Personnel object) can interfere with those assigned through a Template. Product Line Andover Continuum Environment Continuum Access Control Cyberstation Cause Wish to remove the "loose" Areas so that those assigned by the Template take over. Resolution Here are two methods to do this that will resolve this issue. For large numbers of affected Personnel, use the Personnel Import Utility for this by removing the areas you do not want from the import file. You may need to re-apply the template you want after this as well. See How to conditionally assign areas to personnel objects using the Personnel Input Utility XSLT transformation file that describes this method. For smaller numbers of Personnel the manual method may be better. For each Personnel object. Clear out template assignment. Save the object. Remove all Areas left assigned. Save the object. Re-assign the previous template. Save the object.

Issue Unable to view a report in webstation. When trying to open the report object in webstation the message "This report is dynamic and cannot be opened from webstation". Environment TAC Vista 5.1.X TAC Vista Webstation 5.1.X Cause As the message implies, reports are dynamic objects that cannot be viewed in webstation. Workstation is considered an engineering environment where objects are created and manipulated, whereas Webstation is primarily a viewing interface. Resolution For an alternative way of viewing the reports after carrying out the steps below, refer to this document on the Community: DOC-7604 Follow the steps below to be able to view a report in webstation: 1. Create a report - in this example named "Report1". 2. Create a time Event object and set the appropriate interval eg. daily, weekly, monthly etc. 3. Create a Report Periodical in Vista. Link to your "Report1". 4. Link the Report periodical to your time event object (created in step 2). 5. Lastly, create a hyperlink to the location where you have saved the copy of the report.

Issue When importing an old database into a new version of Vista, right click on a Xenta Server and select "Edit" to open the Xbuilder project. (Change the version information in the property of Xenta Server. Refer to "Edit" is not available in the right-click menu for a Xenta Server in Vista Workstation.) The old XBuilder project will automatically be upgraded to match the new version of XBuilder. However, the content of the project sometimes will be incorrect after this conversion. Product Line TAC Vista Environment Vista Workstation XBuilder Cause The XBuilder version of old the database does not match the one of the new database. Resolution Install the old version of XBuilder. One PC can install several different versions of XBuilder. The standalone XBuilder installation file can be found on the Schneider Electric Exchange Extranet under "Engineering Tools" Keep the Vista Server and Workstation etc. at the newer version.

Issue When you select the option to view the properties of a Object nothing appears. Environment Vista 5.1.7 Cause A Remote Desktop session is connected at the same time as a local user. Resolution To allow the properties option to be displayed, log the Remote Desktop user off. The preferred option is to set the Remote desktop session to a single user session. Remote Desktop Protocol (RDP) / Remote Desktop Connection (RDC) and I/NET has more information on how to configure a single user setup.

Issue What are the main differences between Continuum v1.94 SP1 and Continuum v2.0? Product Line Andover Continuum Environment Continuum v2.0 Cause Required a quick list of differences between the versions of Continuum to evaluate if a site upgrade to v2.0 was beneficial. Resolution The main features that Continuum v2.0 has over v1.94 are listed below. Microsoft Internet Explorer 10 32 bit support SQL Server 2012 Microsoft Internet Explorer 11 32 bit support Software licensing Support. See Software Licensing for Continuum 2.0 and StruxureWare Solution. Email SMTP Support. See SMTP Email Alarm Configuration in Continuum 2.0. Extended Custom Wiegand Card* (ACX Series Only). See Extended Custom Wiegand features available for ACX57xx controller released in V2.0. Support for new door attribute 'ValidAttempt' see New Door attribute 'Valid Attempt' added in Cyberstation 2.0 for more information. You can also find more details in the v2.0 Feature Blast. And further information on Continuum v2.0 with the links in Continuum 2.0 Product Announcement, Feature Blast, Compatibility Matrix and Installation Guides.

Issue Enable or disable I/A Series R2 alarms via a graphic page Product Line TAC IA Series Environment I/A Series R2 Cause Alarming for an I/A Series R2 alarmable object can be disabled or enabled by accessing the object's properties, 'Alarm Setup' tab using WorkPlace Pro. In most cases, the end user is not going to use WorkPlace Pro to access the system. They will normally access the system via the graphic pages in a web browser. Resolution Create program logic in WorkPlace Pro and use Binary Output objects to link to the alarmable objects via 'Flex' objects. The BO objects can be linked to a GxPage. Below are 2 examples with an Analogue Input object and a Binary Input object. Enable / disable alarm for an AI object The FlexLimitEnableBits object can be found in tridiumx > programlib > control. Link the AI 'limitEnable' to the FlexLimitEnableBits 'link'. The BO to enable / disable the high limit alarm is to be linked to the FlexLimitEnableBits 'highLimitEnable'. The BO to enable / disable the low limit alarm is to be linked to the FlexLimitEnableBits 'lowLimitEnable'. Create suitable command texts for the BO objects. Enable / disable alarm for a BI object The FlexBoolean object can be found in tridiumx > programlib > control. Link the BI 'alarmValueEnabled' to the FlexBoolean 'link'. The BO to enable / disable to alarm to be linked to the FlexBoolean 'propertyInput'. Create suitable command texts for the BO object. Note: The FlexLimitEnableBits object can only be found in programlib module version 2.301.532d.v1. Install this to the Enterprise Server or UNC to use it. Refer to How to install an I/A Series R2 JAR File for an example of the procedure to install an I/A Series R2 JAR file.

Issue I/A Series Software Compatibility with the Windows 7 Professional Operating System Product Line TAC IA Series Environment Microsoft Windows 7 Professional operating system (32-bit, 32-bit XP Mode, 64-bit XP Mode) WorkPlace Tech Tool (WPT) 5.7 and later PSI / XPSI 4.1 MNCI 4.0 MICROFLO Balance 4.0 PSOPRIF 11.6 Tree Tech 3.1 LON Flow Balance 3.0 Cause I/A Series software should only be run on tested and compatible equipment to avoid problems with software or hardware. Resolution See Product Announcement PA-00163 for detailed information on compatibility of current I/A Series Software tools and Windows 7. (Updated 3-14-12, replaces PA-00114 with PA-00163). See I/A Series (Niagara) R2 Windows Compatibility Matrix for information on the I/A Series (Niagara) R2 compatibility See WorkPlace Tech 5.8.x and 5.9.x Operating System and Microsoft Visio Compatibility for information on the I/A Series Workplace Tech compatibility

Issue AMT messages: Ind. D/L failed & DCU Queue ovflw Product Line TAC INET Environment I/NET Site Download failed Queue Overflow Cause Failure to communicate in C-LAN and SubLan Resolution For the Ind. D/L failed message in AMT, as well as SCU Lost, is from the Host Workstation. It is telling us that there was an error in downloading individual's information to the SCU. Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication has a drawing of a simple INET network, and how it is connected with labels for the names to help with understanding and terminology. Please note the resistors mentioned and make sure your site has these. Firmware: Check to make sure the same Firmware revision for the INET version you are running is in all the controllers. The DCU7798C is experiencing communication failure. Take a moment to check this as well as from 7798C to the SCU, check the resistors which are shown in the drawing, check the wiring, firmware, etc. That will resolve this failure. If you look closely at the screen shot, it even shows this is a door controller with exceptionally poor communication to the 7798C. It shows the door points. This shows you where to start with the troubleshooting. Distance: What is the distance between the controllers? I recommend the resistors on long runs or if you have a lot of controllers. If you have more than these two or they are a long way apart, then resistors, yes. If they are 2 meters from each other and it is just these two, then not that critical. The issue appears to be with the CLAN. The pulling down the communication is producing these errors. Check to make sure the wires are protected in conduits and not running along side power or Power-Over-Ethernet, or ballasts. These items can cause interference, which can cause this failure. Earth Ground: Is the issue on one or between two 7798Cs that are wired the same way? The second 7798C is probably giving the problems. The issue is no earth ground wire on the three terminal power plug. This is the ground that is used on the CLAN comm circuit. There will be LAN Reconfiguration from ALM, the second 7798C is failing on the CLAN communications.

Issue The space temperature (nvoSpaceTemp) is displaying an invalid or default value (either 621.81 degrees Fahrenheit or 327.67 degrees Celsius). In newer versions of Vista the value will display "Invalid Value". Product Line TAC Vista Environment Vista Workstation Xenta 104-A STR-150 LonMaker NL220 Cause The option to use the STR-150 wall module with display has not been selected. Resolution If using a Xenta controller with software older than version 1.2 see STR-150 Not Compatible With Software Version 1.1 Xenta 100 Series Controllers. Otherwise, there are two ways to correct the problem: Using the Xenta 104-A Plug-In Open the 104-A plug-in. Select the General tab. Verify that the "Enable wall module with display" box has been checked. Click Apply or OK. Using Vista Workstation In the tree menu find and open the Xenta 104-A. Open the "8030" object. Locate and double-click nciAppOptions. Verify that Bit 14 has been checked and click OK.

Issue Under multiple PC environments, the time of a DCU changes automatically for a specific period. The time of the Server/Filemaster is correct. Product Line TAC INET Environment I/NET Multiple PCs environment Cause For multiple PC environments, the time setting of each PC does not synchronize. The time of Server/Filemaster is correct, but the time of Remote Client/Equalized Client may be not correct. If there is a DCU Synchronization function set on the Remote Client/Equalized Client, the wrong time will synchronize to the DCU for specific period set in the function of DCU Synchronization. Resolution Synchronize the time on Remote Client/Equalized Client with Server/Filemaster through NTP or manually. The other way is only to set DCU Synchronization function on Server/Filemaster, not on Remote Client/Equalized Client. The NTP as of March 1, 2013 no longer works. See Time sync is no longer working for suggestions

Issue Attempts to download images or object files to UNC532 controllers only partially download then fail. This is often seen in the Sigma debug window. Product Line Satchwell Sigma Environment Sigma Ethernet ARCnet UNC532 Cause Large quantities of Sigma global data can adversely affect the ability of the slower processing controllers such as the UNC532 from accepting large files due to communication timeouts. From experience this affect has been with global levels of 600 broadcasts per minute. Resolution If there are problems on site with downloading files then checking the global broadcast rates can be achieved by; Using Wireshark to trace the Ethernet Backbone communications (See Using WireShark to analyse communications on an Ethernet network) Email the trace to Product Support and request a global data analysis.

To The Top!

Building Automation Knowledge Base

Related Forums

Intelligent Devices Forum

Unable to view rooms with Screenmate

Unable to setup alarm enrollments for AS, functionality is grayed out

XBuilder project backups stored in the Xenta Server controller

Send unique SNVTs to more than 13 controllers or groups

Sharing a CO2 sensor between Xenta 102-AX controllers

SCU controller can not communicate directly to a Xenta 527 or 731

Continuum supports only one network card on workstations

Vista crashes when integrating with an Integral DVR

How to clear the delay calculagraph when an alarm returns to normal

How to remove "loose" Areas from Personnel objects that have Areas assigned with a Template

Unable to view a report in webstation.

The content of XBuilder is not correct due to mismatch of the XBuilder version

Vista properties window not displaying on points when the properties option is selected

Main differences between Continuum v1.94 SP1 and Continuum v2.0

Enable or disable I/A Series R2 alarms via a graphic page

I/A Series Software Compatibility with the Windows 7 Professional Operating System

AMT messages: Ind. D/L failed & DCU Queue ovflw

Reading Invalid or Default Space Temperature from Xenta 104-A When Using STR-150

The time of DCU will change automatically for specific period

Problems with downloading large files to controllers

Building Automation Knowledge Base

Related Forums

This is a heading