Issue Does the UNC-5x0 controller support the OPC driver? Environment Niagara R2 Cause Integration request from end customer Resolution The OPC driver is not supported on any embedded platform (UNC-410 or UNC-5x0). It will operate on an Enterprise Server .

Issue When attempting to restore a BACnet device backup into a new device, I get an error indicating that the device to be restored cannot be found. Environment MNB family controller WorkPlace Tech Commissioning Tool, release 5.7.2 or newer Controller backup created with WPCT Cause The restore processing program verifies that the configuration of the replacement controller matches the configuration of the controller backed up. Resolution To restore the database into the new controller, the new controller must first be commissioned as a replacement for the original controller.  The name and instance number of the replacement controller must be identical to the one being replaced. In addition, if the controller is an MNB-1000, the device properties must have the same IP, Ethernet and MSTP configuration as the original controller.  As a reminder, although you can backup a group of controllers in one operation, you can only restore one controller at a time.

Issue "Fail to start communication" window pops up tunneling application fails. Environment Niagara R2 Niagara G3 Cause The Trend Micro antivirus program can prevent the tunneling service from starting, if no exceptions have been added to allow the tunneling service to run. Resolution Contact the local IT department  and request the addition of exceptions or permissions for the tunneling service to run and tunneling port to connect.

Issue Unable to perform a backup or copy files from an I/A Series G3 station - indicates: Error parsing list of remote modules.      javax.baja.sys.LocalizableRuntimeException: Error parsing list of remote modules Environment I/A Series G3 (all versions) Cause The backup and copy processes include a scan of the remote station's module directory.  The software is encountering a file that is not a module and does not have the .jar extension.  A user may have transferred a non-module into the directory by mistake. Resolution Locate and remove the file causing the issue. Using Workbench, connect to the platform of the ENC, JACE, or remote station and run the File Transfer Client. Navigate to the /niagara/modules directory that will list out the modules (jar files) installed in the station. Review the list to locate the file that is not a module (jar extension). Highlight and delete the file.

Issue What is the drive-open and drive-close time for the internal actuator in a MNL-V1RVx, MNL-V2RVx, MNB-V1 or MNB-V2 controller? Environment  MNL-V1RVx, MNL-V2RVx, MNB-V1 or MNB-V2 VAV controller Cause Customer request for the information. Resolution According to the specification data sheets, F-27340 for the MNB series controllers and F-26365 for the MNL series controllers, the drive time for the internal actuator is 3 minutes when the controller is powered with 60hz power and 3.6 minutes when the controller is powered with 50hz power.  This drive time is specified for 90 degree travel in either the Open or Close direction of travel.

Issue Unable to learn McQuay device objects on a MSTP network under an ENC/UNC. Environment Niagara R2 Niagara G3 Cause McQuay APDU defaults to a length of 1476 bytes.  This length needs to be lower for an MSTP network.  McQuay has identified this problem in firmware 8.14. Resolution Contact McQuay to install new firmware with an APDU length of 480 bytes.

Issue Unable to log in to the localhost, while all user names and passwords associated with the PC have been tried. Product Line TAC IA Series Environment I/A Series G3 software installed on Windows computer. Cause To log into the LocalHost Platform via the I/A Series G3 Workbench, a username and password needs to be used that is defined in the local Administrator's group of the computer on which the software is being used. Many times, the user accounts on a computer will be Domain based accounts rather than local accounts. The I/A Series G3 software cannot authenticate with Domain based accounts. Resolution If logged into the computer as a user that is a member of the Administrator's group, you should be able to create a new user account and assign that user to the Administrator's group. Below is the procedure for creating a new local user and placing that user in the local Administrator's group on a Windows XP system. Right-click on the "My Computer" icon and select Manage. Click on the [+] box in front of "Local Users and Groups". Click on "Users". Right-Click in the righthand window and select "New User". A New User window will open. In the New User window, enter IAAdmin in the User name field. In the Full Name field enter "IA Admin" In the Description field enter "Local Administrator for I/A Series R2" In the Password field enter P@ssword. In the Confirm Password field enter P@ssword Uncheck the "User must change password at next login" option Check the "User cannot change password" option Check the "Password never expires" option Click the [Create] button then click [Close] to close the "New User" window. In the righthand window, right-click on the user IAAdmin and select Properties. In the IAAdmin Properties window that just opened, click the "Member of" tab. Click the [Add] button In the "Enter the object names to select" box, type in Administrators and press Enter. Click the [OK] button to save the changes. Close the Computer Management window. When the Platform is opened and a login is attempted on Localhost, enter "IAAdmin" for the user name and enter "P@ssword" for the password.

Issue Is there an I/A Series G3 object that calculates sunrise and sunset? Environment I/A Series G3 (versions 3.5.xx and higher) Cause Requires calculated sunrise and sunset times for automatic control of lighting, etc. Resolution The SunPosition object can be used to calculate a wide variety of sun metrics. Calculations are based upon a provided longitude, latitude, and date time.  The SunPosition object can be found in the I/A Series G3 weather module. Note:  The use of the SunPosition object does not require that the ENC, JACE, or Enterprise Server have Internet access, nor that it be located within the United States. The data provided is generated within the station using mathematical calculations based upon the current date, time, and a location provided in degrees longitude and latitude. The following data is available as output slots of the object: Day Length Sunrise time Sunset time Astronomical noon Astronomical midnight Current sun elevation Maximum sun elevation (at solar noon) Minimum sun elevation (at solar midnight) Current sun Declination Current sun Azimuth Current sun Right Ascension

Issue An unknown automation error occurred while upgrading the application [-1:-1] Environment WorkPlace Tech 3.2 service pack 1 Visio 2000 Cause File corrupt File opened with a different version of Visio (than the one used with WorkPlace Tech 3.2sp1 which is Visio 2000) Resolution Use a backup file or rebuild application from scratch. Copy paste anything that can be re-used.

Issue An unknown automation error occurred while upgrading the application [-1:-1] Environment WorkPlace Tech 3.2 service pack 1 Visio 2000 Cause Corrupt file (perhaps opened/saved with a different version than Visio 2000) Resolution Use a backup copy or build a new application file from scratch (copy/paste any programming from existing file -- if possible -- to save time)

Issue A repair of the power and communication boards for the LCM-84000 and GCM-84000 is being considered.  Before contacting the repair company, the part numbers are needed to reference the right boards.  What are the part numbers? Environment Network 8000 LCM-84000 GCM-84000 Cause Existing boards in disrepair. Resolution The part numbers are as follows: LCM power card - part# LCMA-103 (referred to as the UIO or Universal Input Output card) communication card - part# LCMA-116   GCM power card - part# GCMA-106 (referred to as the SIO or Serial Input Output card) communication card - part# GCMA-105  

Issue Can the ASD driver of the I/A Series UNC or ENC be connected to the ASD bus actively operating under a GCM? Environment I/A Series R2 and G3 ASD driver Cause Attempting to directly communicate to the ASD devices with two different systems simultaneously. Resolution The I/A Series UNC / ENC acts as the master of the ASD bus replacing the communications function of a GCM.  Do not connect the GCM's ASD bus with the UNC / ENC's ASD bus.  Connection of both devices to the same ASD bus will cause severe communications conflicts and improper bus operation.

Issue What is included when the PIR option is ordered? Environment SE7300 series controllers Cause The SE7300 series controllers can be ordered both with and without the PIR option Resolution If the PIR sensor functionality is ordered as included from factory, code 55 (example: SE7600A5545E) should be used. If PIR functionality is not required, code 50 (example: SE7600A5045E) should be used. PIR functionality can be retrofit at any time. For details and part numbers, please see related documentation.

Issue Modbus TCP/IP Server is not an option when programming a Modbus Gateway in an Xenta Server. Environment Xenta 913 Xenta 7xx XBuilder Cause There are only 3 Modbus Interface configurations for Modbus in an Xenta Server. Modbus RTU Client ("Master"), Modbus serial line master on a network Server ("Slave"), Modbus serial line slave on a network Modbus TCP Client ("Master"), Modbus TCP client to a server or router on a network Modbus TCP Server is not possible. Resolution Modbus TCP/IP can only be configured to be a Client (Master) in an Xenta Server. A solution if TCP Server is absolutely necessary would be to use an IP to 485 converter, such as an EGX100, and use the RTU interface.

Issue What is the difference between the UNC-510-2 and the UNC-510-21? Environment UNC-510-2 or UNC-510-21 Cause Product part number difference specifies additional option. Resolution The UNC-510-21 is a UNC-510-2 that includes WebUI support.

Issue Can a MN-Sx differential setpoint be defined using the WPT Hardware wizard? Environment MNL or MNB controller with any MN-Sx sensor Cause Project specification requires that all temperature setpoints for a site be fixed and the facility users be allowed to adjust the setpoint  with a relative positive or negative offset. Resolution In the Workplace Tech Tool use the hardware wizard to configure the setpoint with an initial value of 0.0, one decimal place and no limits. Configuring the setpoint in this manner allows the setpoint to be changed over the range of -99.0 to +999 without limit. If limits are required by specification, such as a +/- 3 degree limit, the setpoint value from the sensor would need to be passed through a Limit control object to prevent extreme setpoint offset adjustment.

Issue Using a terminal mode connection, where is the network number for a GCM located? Environment GCM-84000 series GCM-86000 series Cause Attempting a serial connection with Treetech for the purpose of uploading the GCM database (for backup) Resolution After logging into the GCM, follow the menu path below: SYSTEM > DATABASE > INSTALL DATA > NETWORK NUMBER

Issue When UltiVist completes a backup, where is the backup file stored? Environment UltiVist Cause For copying to portable media and safekeeping offsite. Resolution The backup file is located in the \FI\UVDBSAVE folder.  The backup file is named:  UVBACK01.ZIP or UVBACK02.ZIP or UVBACK03.ZIP UltiVist will create one file each time a backup is done.  It will overwrite one of the three files above so that there will only ever be three backup files in this directory.

Issue How many BACnet MSTP trunks are supported on a Jace-600 and Jace-700? Environment Jace-600 Jace-700 Niagara G3 Cause Job estimate requires a high number of BACnet controllers Resolution The Jace-600 and Jace-700 are capable of up to 5 BACnet MSTP trunks each:  one on the main board, and four more if the two option cards are both installed (part# TRD-NPB-2X-485). Only one MSTP driver is required to enable all five (part# ENC-DRV-MSTP).

Issue Can more than four T-IO-16 I/O modules be added to the JACE-6 or JACE-6E hardware platform? Environment I/A Series G3, JACE-6, JACE-6E, T-IO-16, T-IO-34 Cause The JACE-6 controller will only recognize four I/O 16 modules. Resolution The JACE-6 and JACE-6E can only support ... Maximum of four IO-16 modules or Maximum of one IO-34 and two IO-16 modules