Issue How do I get the Filemaster name? Environment I/NET network Cause Tech support recommends you use the static IP address of the computer you will be using as a Filemaster. Resolution To find the IP address of a computer: Right click on Network Neighborhood and scroll down to Properties. Under the Configuration tab you will see TCP/IP, double click it. IP address will be the active tab. Within it, you will see "Specify an IP address." The top address will be your IP address. Write down this number and type it in to the Filemaster name.

Issue I/NET host will not save the controller’s database and navigation. I/NET seems slow. An hourglass appears for a few moments, but no new (or updated) “SAV” file is generated. Environment I/NET Site Cause The NETCON file is probably corrupted. Resolution Shut down I/NET. NETCON is in the “DATA” folder in I/NET. It is recommended to remove the file; but don’t delete it until you know you won’t need the old information. Restart I/NET, then save each layer of the new NETCON architecture. Don’t forget to complete this process for the sub-LAN controllers and any access-control doors too.

Issue Error "Service did not Start" when opening Seven Reports Environment I/NET site with Seven Reports Cause Error "Service did not Start" when opening Seven Reports Resolution Try unchecking the auto logon in the host configuration editor. Then re-launch a report, you should be prompted for a password. Re-enter the password (if you have forgotten the password call Product Support for assistance). Once the report launches close and re-check the auto logon box in the host configuration editor. If this does not work check the following: Check the character length of your computer name. If it exceeds fifteen (15) characters this may be causing your problem. How to: Right mouse click on My Computer Select properties, System Properties window will appear. Select the Network Identification tab "Full computer name:" will be listed. Count "all" the characters. If you exceed the 15-character limit you will have to rename your computer. Caution: If your computer is a member of a Domain and you do not have Administrative rights to add and remove PC's from the domain, DO NOT CHANGE THE NAME, contact your IT Administrator for assistance. How to: From the Network Identification Tab select Properties. The Identification Changes window will appear. Under computer name you will be able to change the length or the name of the PC. This will require you to re-start the PC.

Issue Can ISDN be used to communicate to I/NET? Environment I/NET Site Cause Can ISDN be used to communicate to I/NET? Resolution I/NET is not designed to be compatible with the typical adapter of ISDN. ISDN, which stands for Integrated Services Digital Network, is a digital phone service that was popular a few years ago as an alternative to dial-up connections. ISDN allows data to be sent about twice as fast as a conventional phone line - up to 128Kbps (kilobits per second) rather than 56Kbps. As an added plus, a single ISDN line can be split into two separate channels, so you can carry on a voice conversation while your computer is connected to the Internet. It sounds great, but the catch is that it’s expensive. An ISDN connection doesn’t require a modem. Instead, you use a special ISDN Adapter, which may cost hundreds of dollars. In addition, you have to pay the Phone Company to install the ISDN line, and you pay a monthly fee for the line. On top of that, you may be billed by the minute for usage. With the spread of low-cost cable modem access in many areas and the cost of DSL access coming down, ISDN is fast becoming a thing of the past It was a good idea for its time, but its time has passed.

Issue DPUs stopped letting people through doors after upgrading the site from I/NET 2000 to the latest revision of I/NET Seven Environment I/NET site with Access Control Cause DPUs stopped letting people through doors after upgrading the site from I/NET 2000 to the latest revision of I/NET Seven Resolution Using Dbcreate, select “Verify existing database” and start the process. You will probably find errors or differences listed at the end of the verification check. (This probably caused the crash.) Using Dbcreate, select “Upgrade database” and start the process. Force I/NET Seven to upgrade the system. (The upgrade will attempt to repair the differences.) Once again, “Verify existing database” the database using Dbcreate. There should be “0” (zero) differences. If there are no differences, then the database is ready to be used in I/NET Seven.

Issue SevenTrends custom report - portions of the printed report are blank Environment   SevenTrends Report Cause The links between your database tables may not be correct or you may be sorting the wrong tables. Resolution The links between your database tables may not be correct. Check your links. You may be sorting the wrong tables. Make sure you are sorting the tables that have the correct information.

Issue PC keyboard does not seem to work with the Model 1119T (Card Access Control Data Entry) Environment I/NET Site Cause Not all PC keyboards work with the Model 1119T (Card Access Control Data Entry) Resolution The Model 1119T works with many, but not all keyboards. If the keyboard used does not work when connected to the unit, it will be necessary to use a different keyboard. Contact the Peripheral Products Department for more details.

Issue What type card readers can the Model 1119T interpret (Card Access Control Data Entry)? Environment I/NET site Cause What are the types of card readers that the Model 1119T interprets (Card Access Control Data Entry)? Resolution The unit can be used with any reader that has a wiegand output including most common proximity readers from HID, Motorola Indala, etc.

Issue What is the difference between the Model 1119T and the Card-View Plus (Card Access Control Data Entry)? Environment I/NET Site Cause What is the difference between the Model 1119T and the Card-View Plus (Card Access Control Data Entry)? Resolution The Model 1119T has been customized to easily work with TAC�s I/NET software (INET 2000 and INET Seven). The unit has five modes of operation for the different functions it can perform. The modes are explained further in the Description and Operation sections of the owner's manual. It has a recessed mode switch-button to toggle between the different modes, and the display constantly shows an abbreviation indicating the mode currently in use. It includes a plug-in wall transformer to provide power.

Issue What mode is the Model 1119T when it is powered up (Card Access Control Data Entry)? Environment I/NET site Cause What mode is the Model 1119T when it is powered up (Card Access Control Data Entry)? Resolution The unit always enters the mode it was in when shut off. INET is the default mode entered when the unit is powers up for the first time.

Issue Can an I/NET system communicate across ethernet routers which use Network Address Translation (NATing)? Environment I/NET Site Cause Can an I/NET system communicate across ethernet routers which use Network Address Translation (NATing)? Resolution In general, I/NET works best if we are able to pass an unadulterated packet of information from one host/NPR on the ethernet to another...and back again. Network Address Translation in a commercial router does just that; translates the address of a packet coming into the router to one of several devices that reside on the other side of it. I/NET workstations can successfully deal with NATing or spoofing because they utilize commercially available network drivers which do the communication for us. Under most circumstances, the NPRs can NOT because they have a limited set of network drivers which does not accommodate NAT....or DHCP for that matter. There are generally four different implementations of NAT. Static, Dynamic, Overloaded and Overlapped. The NPR will only stand a chance at working in a Static NAT implementation, but we do not recommend it. If you must install NPRs on such a network, call Product Support for assistance.

Issue Purging Critical Alarms from AMT - with an Event printer configured. Environment I/NET 2000 or I/NET Seven site Cause Purging Critical Alarms from AMT - with an Event printer configured. Resolution In I/NET 2000 or I/NET Seven, you can not purge Critical Alarms from AMT while an event printer is offline. Note: This applies only to Critical Alarms and only if your I/O Server is configured for event printing.

Issue Will I/NET 2000 run on Windows 2000? Environment I/NET 2000 Windows 2000 I/NET Seven Cause The latest Versions of I/NET 2000, 2.3x, have some accommodations for Windows 2000, but there are still issues such as graphics pages. Resolution If your operating system is Windows 2000, we recommend that you use I/NET Seven which was developed for Windows 2000.

Issue Using the I/STAT port(07AI) on MR's and ASC's for something else Product Line TAC INET Environment I/NET site Cause Using the I/STAT port(07AI) on MR's and ASC's for something else Resolution Putting any device, other than a space temp sensor on the ISTAT port can cause resets to the MR or ASCs processor. Specifically, using this input as a DI and reading high temperatures can cause a problem.

Issue No AMT Function when starting I/NET 2000 Environment I/NET 2000 Cause Starting I/NET from a copy of inetw.exe on the desktop. Resolution Shortcuts on the desktop will work, but do not create a copy of InetW.exe on the desktop. To create a shortcut: Option 1 Right-click on the desktop Click New > Shortcut Browse the path to the location of inetw.exe Option 2 Right-click on InetW.exe in Windows Explorer Dag it onto the desktop and select Create Shortcut Do not select Copy Here

Issue I/NET 2000 setup is quitting at 10% installed, and giving an error message to the effect; "An error occurred during the move data process", then it mentions the file name vequalapi.dll, why? Environment I/NET 2000 Site Cause I/NET 2000 setup is quitting at 10% installed, and giving an error message to the effect; "An error occurred during the move data process", then it mentions the file name vequalapi.dll, why? Resolution You are using an obsolete CD driver that cannot handle long file names.

Issue How can I get audible alarms with I/NET 2000? Environment I/NET 2000 site Cause How can I get audible alarms with I/NET 2000? Resolution First, in Control Panel, sounds, ensure that a sound is selected for default sound. That is the sound I/NET will use. Second, if you cannot hear anything, and you have the amt configuration set for either timed or constant, it does work with the small speaker inside your pc. The trouble is, it may be barely audible or your pc may not have a little speaker inside. If so, you may want to purchase a sound card and speakers.

Issue What are the dip switch settings for a 78010 Host/Link/LAN Tap? Environment I/NET site Cause What are the dip switch settings for a 78010 Host/Link/LAN Tap? Resolution 5,7,8 in the up position

Issue What cable is used to connect a PC to a 78010 tap? Environment I/NET Site Cause What cable is used to connect a PC to a 78010 tap? Resolution CBL004 for 25 pin connector and CBL071 for 9-pin.

Issue Can you MIP a 7770 ICI? Environment I/NET site Cause Can you MIP a 7770 ICI? Resolution Yes, a stand off from the electronics shop is required to raise the MIP about a 1/4 inch.