Error "Service did not Start" when opening Seven Reports

[Product_Support]

Issue

Error "Service did not Start" when opening Seven Reports

Environment

I/NET site with Seven Reports

Cause

Error "Service did not Start" when opening Seven Reports

Resolution

Try unchecking the auto logon in the host configuration editor. Then re-launch a report, you should be prompted for a password. Re-enter the password (if you have forgotten the password call Product Support for assistance). Once the report launches close and re-check the auto logon box in the host configuration editor.

If this does not work check the following:

Check the character length of your computer name. If it exceeds fifteen (15) characters this may be causing your problem.

How to:

1. Right mouse click on My Computer
2. Select properties, System Properties window will appear.
3. Select the Network Identification tab "Full computer name:" will be listed.
4. Count "all" the characters.

If you exceed the 15-character limit you will have to rename your computer.

Caution: If your computer is a member of a Domain and you do not have Administrative rights to add and remove PC's from the domain, DO NOT CHANGE THE NAME, contact your IT Administrator for assistance.

How to:

1. From the Network Identification Tab select Properties.
2. The Identification Changes window will appear.
3. Under computer name you will be able to change the length or the name of the PC.
4. This will require you to re-start the PC.