Building Automation Knowledge Base

Issue Xenta 700 restarts when updating a Menta Time Schedule using a Central Time Schedule in TAC Vista Workstation. Environment Xenta 701 Xenta 711 Xenta 721 Xenta 721 Cause This issue is caused by a bug in the Xenta Server firmware. Resolution This bug has been fixed in the Xenta 700 5.1.7-SP1 firmware, available for download from the Exchange Extranet

Issue Version of I/NET software and StruxureWare Building Operation software Product Line EcoStruxure Building Operation, TAC INET Environment Windows 7 I/Net versions 2.40 and greater Cause With the release of StruxureWare Building Operation's integration with I/NET, customers want to be prepared for it when it comes out and needs to know which version of I/NET software they need to be running to do so. Resolution For the initial rollout, 2.42 was listed as the preparation build to upgrade to for StruxureWare.  Users can upgrade to this build or the current build (2.43 at last edit) and begin upgrading all bin files. This will be required for StruxureWare integration. The bin files did not change between 2.42 and 2.43. Each release of StruxureWare may have a corresponding release of I/NET.  For the time being users will be required to upgrade both I/Net and StruxureWare at the same time. The upgrade from 2.42 to 2.43 is a no-cost upgrade. It should be considered a best practice to upgrade I/NET and StruxureWare at the same time even when not required.  The 1.3.0.938 release of StruxureWare requires I/NET 2.43. If the site upgraded to 2.42 they will not need to upgrade bin files for the controllers.

Issue The I/A Series R2 VAS Client connection is lost whenever a new alarm is received. Environment I/A Series R2 (all versions), VAS Client 2.42 Cause This is caused by a version mismatch between the VAS Client and the associated VAS jar file.  The VAS Client (Versions 2.42 and 2.50) can lose connection whenever a new alarm is received when vas jars vas-2.301.522 or vas-2.301.529 are in use by the Enterprise Server. Resolution Update the VAS Client and associated vas jar file.  If you are using R2 and the database is Cloudscape, make sure to use the vas-2.301.532.v2 jar included with the VAS 2.5 Client download from The Exchange Download Center. Review the included release notes for further details.

Issue Plain English dump file is opened using a word processor. When the Plain English code is copied form the word processor and pasted into the Plain English Editor, the paste action removes all line feeds and the code appears in one continuous line. Environment Plain English Editor Plain English Integrated Development Environment Dump File Continuum Cause Word processor line feed formatting is incompatible with the Plain English Integrated Development Environment. Resolution There are a number of text editors available online as freeware that are specifically designed for working with program code.  These programs are designed to handle a wide variety of text formatting styles.  Many of these editors also have feature to handle line manipulation and to make other formatting changes. www.pspad.com/

Issue Stopping Internet Explorer 9 Delivery through Automatic Updates Environment Internet Explorer 9 webClient Continuum webClient Cause Workstation automatically updating Internet Explorer 8 to Internet Explorer 9. Some sites will have automatic updates enabled which is some cases can update the workstation that is outside of the supported compatibility matrix. Most validated sites will not have automatic updates turned on and as a policy most technicians have experienced issues with automatic updates turned on and will turn automatic updates off. Resolution The link below is a Microsoft Technet article that will describe the Automatic Update of IE9 and also offers options for blocking automatic IE9 upgrades. http://technet.microsoft.com/en-us/ie/gg615599

Issue On attempted creation of new database receive the below errors. Database creation failed. Installation Error! <[Microsoft][ODBC SQL Server Driver][SQL Server]The database 'ContinuumDB' does not exist. Supply a valid database name. To see available databases, use sys.databases. > Installation Error! <[Microsoft][ODBC SQL Server Driver]Invalid cursor state> Installation Error! <[Microsoft][ODBC SQL Server Driver]Invalid cursor state> Environment Continuum Cyberstation Cause The "DB File Location" in the Database Initialization dialog is not specified properly. Resolution Check where the "Data" folder resides on the SQL server A typical SQL Express install will have this located at "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data" but depending on the type of SQL, Operating System, and if any other instances of SQL - this location could be different. The correct folder contains at least six files:  master.mdf mastlog.ldf model.mdf modellog.ldf tempdb.mdf templog.ldf Type this path location into the "DB File Location" field Re-attempt the Database creation.  

Issue When logging onto Xenta Server's webpage (Xenta 701 and Xenta 721), "The Site Name" folder is missing. Xenta 701 and Xenta 721 cannot display a Value Page though the page has been created in the Xbuilder project. Environment Xenta 701, Xenta 721 XBuilder 5.1.X TAC Vista Workstation 5.1.X Cause Though Xbuilder allows the user to create a Value Page, it will not be displayed on the website. Xenta 701 and Xenta 721 only has "Service" level support of web services, therefore any web content ability is disabled. NOTE: Xenta 913 also only has "Service" level web services. However, Xenta 913 is a gateway; therefore, the Value Page feature is enabled in Xenta 913.  Resolution User can use other Xenta servers such as Xenta 731 or Xenta 913 to have Value Page feature. Or, viewing points values on TAC Vista Workstation.

Issue Vista Workstation displays a data point as a signed integer data type that reads from a modbus device, but the modbus point is defined as unsigned integer data type in Device Editor. When a modbus point's raw value is greater than 32768, Vista Workstation displays a negative value. Environment Xenta Servers Ver 5.1.4 or previous Xenta 511, 527, 555, 701, 711, 721, 731, 913 Device Editor Cause Xenta Servers will read Modbus data as 16-bit signed data, whether the modbus point is defined as 16bit SIGNED or 16bit UNSIGNED in the Device Template. Resolution Upgrade Xenta Servers firmware to 5.1.5 or above; Upgrade Vista software environment to 5.1.5 or above. include  Vista Server, Xbuilder, Device Template, Menta

Issue How do integrate an Xenta 913 in Vista? Do I need to give an IP address as well as a Neuron ID to integrate an Xenta 913 in Vista? Environment Vista 5.1.X Xenta Server 913 (applies to other models) Cause There may be some confusion as to whether an Xenta 913 is considered a LON device or IP gateway in Vista. Resolution If the device is being used as a Modbus\M-bus\C-bus\BACnet client only the IP address is required. In Vista workstation, right-click on the Server object and select New\Device\Xenta Server 913. Give the device a suitable name. Right-click on the device and select Properties. Set the IP address for the device. Right-click on the device and select edit. Configure the device in TAC XBuilder.

Issue Menta file Simulates (F12) and Generates OK and even downloads from Vista apparently OK, but monitored values shown the message 'Failed to read signal'. Connecting to the controller with the serial lead and entering online simulation mode gives a 'PARSER ERROR'. The Memory Usage stats show less free space than would be expected for a file of this complexity. Environment Vista Menta Xenta Cause The Menta file has some corruption that is not visible when viewing the Functional Block Diagram. Resolution Some files may be rescued by copying the FBD into a new empty Menta file: Create a new empty Menta file with the same Device and Program Specifications as the corrupted file. Open the corrupted file in a second instance of Menta. Drag a selection box around the entire visible FBD and enter Ctrl+C to copy. Switch to the new Menta file and enter Ctrl+V to paste the FBD. Please note that this procedure will copy references to named constants across to the new file, but it will not copy the constant definitions. Selecting F12 will highlight the function blocks containing the references to the missing constant definitions.  Edit the block and press 'OK'.  A dialog box will pop up for each constant where you can fill in the value, unit and public parameters.  Repeat this procedure by selecting F12 until Menta enters simulation mode without errors.  You will also need to create the OP tree and any trend logs from scratch. If you are lucky, the new file will download and run without errors.

Issue In our portfolio we currently only list VF208 series valves with elongated wafer type eyelets  Environment VF208L VF208W Cause Applications sometimes requires a valve with lugs instead. Resolution VF208 valves with lugged flanges are available on request. Please contact Product Management or Order Entry for information on ordering this option. The Specification sheet can be downloaded here.

Issue Data not showing up in the consumption report. Environment All versions of I/Net. Cause The points that are trending data are not matching up with the new host, therefore it is not collecting any data. Resolution After restoring the database, open up the trends editor and create or match the trends on the new Host PC.

Issue Site needs to change the IP address in Cyberstation Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is a need to be able to change the IP address in Cyberstation Resolution Shut down Cyberstation Go to the PC's network/LAN/TCPIP connection properties and enter the new static IP address Verify the IP address change by going to Start>Run>Cmd (DOS Prompt) and type Ipconfig/all. The IP address will show under the network card similar to the following: Description . . . . . . . . . . . : Intel(R) 82577LM Gigabit Network Connection Dhcp Enabled. . . . . . . . . . . : No Physical Address. . . . . . . . . : 5C-26-0A-45-7C-D8 Autoconfiguration Enabled . . . . : No IP Address. . . . . . . . . . . . : 192.168.203.2 Subnet Mask . . . . . . . . . . . : 255.255.255.128 Default Gateway . . . . . . . . . : 192.168.203.1   Launch Cyberstation Open the Workstation object using Continuum Explorer (Right click>Edit) Click on the "Teach" button (Distributes the New IP address to the controllers)

Issue Cannot bind an input with the name Intern.Temp. Environment StruxureWare Building Operation Binding Point Naming Cause While a "." may be used as a separating character within a point name, it is an illegal object name character when it appears as the last character. StruxureWare Building Operation will generate an Illegal Character error when you attempt to name an object with a trailing "." character. Resolution Rename the object without a "." at the end of the name string and rebind it to the object.

Issue When running Vista in high security level Vista will add the NT group "Domain admin" as a user group in Vista at startup. Is it possible to avoid this? Environment Vista 5.1.7 Cause When running Vista in high security level Vista will add all users in the computers administrator group as users in Vista at the startup of the Vista server . This is not possible to prevent.  Resolution Either run Vista in low security level or take away the "Domain admin" group from the administrator group on the computer.

Issue The data sheet only lists AC power supply as an option when using the 0-10V output signal Environment SHD100 006902320 SHD100-T 006902330 Cause Sensor configuration options. Resolution For a transmitter the operating (normal) current is at once the measuring signal. If a rectified output is requested this means that DC voltage as supply voltage is required.

Issue Xenta Server firmware installation takes several minutes before it starts up When launching an installation of the Xenta Server system software it takes several minutes before it starts Environment Xenta 7XX Xenta 5XX Xenta 9XX Cause This rare issue has been seen on some PCs with a huge amount of files in the Windows/temp folder. It could be various other programs conflicting, in one case it has been the process setpoint.exe that was conflicting. Resolution Delete all files in the users temp folder. Here is a sample of the path: "C:\Documents and Settings\user_name\Local Settings\temp" or "C:\Users\user_name\AppData\Local\Temp". Easiest way to access the temp folder is by entering %temp% in the path in explorer. If  setpoint.exe (Logitech) or KiesAirMessage.exe (Samsung) is an active process in task manager, end the process. It has also been seen that the process net.exe is blocking the installer. If the above steps does not work, try stopping that process.

Issue Since the M5/M15 series actuator is no longer available, a replacement actuator is requested.  Environment M15 M9B TRV mounting kit 8600991000 Cause Replacing obsolete actuator. Resolution M9B together with the TRV mounting kit should work.

Issue Are SNMP communication packets affected by controller's network encryption? Environment CX9680 ACX5720 ACX5740 Cause Documentation Resolution Enabling network encryption does not have any effect on SNMP communications.

Issue When tunnel through a UNC using an HTTP port other than 80 the Ax Serial Tunnel will not connect and locks up. Environment R2, G3 I/A Series tunneling Cause Including the port number after the IP address when entering the Host address in the Ax serial tunnel window will cause it to lock up trying to connect with the port entered. Resolution Do not include the port number after the IP address when entering the Host address in the Ax serial tunnel window.