Building Automation Knowledge Base

Issue When writing the invalid value (163.835) to the Airflow Reset (%) in the Xenta 102-AX plug-in, the value is only changed to 163.830 and the airflow setpoint is set to the Maximum airflow setpoint. Environment Xenta 102-AX plug-in Cause The Xenta 102-AX plug-in does not support 3 decimal places of precision and will only write a 163.830 value to the device. The plug-in will state this is an invalid value because it is over 100, but it will treat the airflow reset like it is configured as 100%. Resolution Power cycle the Xenta 102-AX controller to revert the nviAirFlowReset SNVT to the invalid value (163.835) Use the LNS Browser to manually write the value 163.835 to the nviAirFlowReset SNVT on the VAV Controller function block.

Issue After a CX99xx is updated for SNMP option enabled, the hyper terminal screen does not show the SNMP option setting button when the hyper terminal PC is indirectly connected to the target CX99xx via other local CX99xx. Environment NetController (CX9900, CX9940) Cause This issue happens when the hyper terminal PC is indirectly connected to the target CX99xx via other local CX99xx. Resolution After successful update the CX OS file for SNMP, connect the hyper terminal PC directly to the target CX99xx.

Issue Where to find a sample XSLT file for the Personnel Import Utility Environment CyberStation PIU Personnel Import Utility Cause Not known cause Resolution CyberStation online help includes a sample XSLT file for the PIU. In the CyberStation's Online Help index tab enter 'XSLT File' In the Topics Found window select 'Sample XSLT file' and click the Display button.

Issue After importing a pointlist to XBuilder and downloading the XBuilder project, all values both in TAC Vista and on a values page in the Xenta Server are shown as Invalid Address. VisiSat is still working and you can connect to the controllers using the Xenta Server as a IP tunnel. Environment MicroNet Xenta Server Cause This is due to a problem with a double point address in the pointlist, meaning that two points have different names, but the same table reference. Resolution Make a new pointlist in VisiSat. Mark all the points in the pointlist and copy all the points to the new pointlist. You will now get an error message showing you which point is represented more than once in the pointlist. Correct the points until errors stop, copying the entire pointlist. Export the pointlist for XBuilder, and import it again. Download to the Xenta Server.

Issue Niagara G3 revision 3.5.25 guest login can result in NullPointerException. When using the guest account, depending on the authentication scheme being used the following error could be encountered when accessing the station from the browser: java.lang.NullPointerException at com.tridium.web.WbServlet.logon(WbServlet.java:272) at com.tridium.web.WbServlet.service(WbServlet.java:86) at com.tridium.web.SysServlet.serviceSpecial(SysServlet.java:149) at com.tridium.web.WebProcess.service(WebProcess.java:66) at com.tridium.web.SysServlet.service(SysServlet.java:108) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at com.tridium.httpd.ServiceThread.handleRequest(ServiceThread.java:283) at com.tridium.httpd.ServiceThread.run(ServiceThread.java:85) Environment I/A Series G3 Cause The web.jar file is outdated. Resolution Upgrade web.jar file revision 3.5.25. to web.jar file 3.5.403.  Procedure details: Download web.jar 3.5.403 install new jar file in Enterprise Server or ENC

Issue I/NET Seven is unable to connect to a Xenta 527 on Windows 7 Pro based computer. I/NET Configuration can not see any online NPR devices but a direct serial connection connects normally to the 527. Environment I/NET Seven rev 2.4X and above Windows 7 Pro (32-bit) Xenta 527 Cause Even though the Windows firewall was turned off, some ports were blocked by default. I/NET communicates on Port 50069. Resolution Go into Windows Firewall through Control Panel Select Advanced Security Select Inbound Rules There may be multiple instances of I/NET Seven I/O Server entries for \Inet seven\inetiosrv.exe. Likely four instances, two public UDP and TCP and two for Private UDP and TCP. Public and Private profiles need to set for "Allow." Double click any I/NET Seven I/O Server instances that are not enabled, then change the Action to "Allow the Connection" Select OK or Apply

Issue Need to add new generation of Infinet controller(s) to existing NetController with old system such as Infinity system with SX8000 and Continuum 1.4 or older version. Environment Continuum ,   SX8000 Net Controller / NetController (CX9900 , CX9940 , CX9000 , CX9200 , CX9400 , CX9702 ) Infinet controller (i2 controller , i1 controller) Cause Older version of Continuum (v1.4 and older) and Infinity system (SX8000) does not  provide controller type of i2 controller when you create Infinet controller under NetController. Resolution The i2 controller (including i286x–V models) can be used as direct replacements for existing Continuum VAV controllers on all versions of Continuum and SX8000 installations.  Select the controller type of the same model number. I.e. : For i2865-V , select TCX865 .

Issue During the installation of the I/A Series R2 software, the first part of the installation completes successfully but when the "Niagara Setup" window is displayed, the "Install Niagara" option is grayed out.  This prevents the user from completing the installation of the software. Environment Any I/A Series R2 (Niagara) version prior to version 5.14 Cause All revisions of Niagara R2 prior to 2.301.514 require Microsoft's JVM.  This version of Java is not installed automatically on Windows XPsp3 computers and is automatically uninstalled from the Windows XP computer when Internet Explorer version 7 is first installed on the computer. To confirm if it is installed, open a Command Prompt window and type "jview" then press Enter. This command will display the current version of Microsoft's JVM (or an error message if it is not installed). Resolution Navigate to Exchange Extranet and download the software file Java Virtual Machine for WinXP After downloading and installing the JVM, rerun the Setup.exe program for the I/A Series R2 (Niagara) software to complete the installation of the I/A Series R2 software. The Microsoft Java Virtual Machine and the Sun Java  "Java Runtime Environment" (required for R2 versions 514 and newer) can coexist on the computer and will not interfere with each other.

Issue MFC errors or Continuum crashes when trying to start after moving a database to another PC Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The startup attempts to resolve the Workstation instance in the database and if it can't you will receive MFC errors or Continuum will crash. Resolution Ensure that the sp_changedbowner 'andover97' query was run against the database on the new PC. Perform a Workstation initialization by taking the following steps: Start Database initialization> Select Workstation Fill out the appropriate fields under General and Database This should bring you back to the Database Initialization screen if it resolves all the fields properly Launch Continuum and now the error should be resolved

Issue The dongle doesn't work when launching an application through Windows Remote Desktop. Environment NL220 Dongle Windows Remote Desktop Protocol (RDP) Cause The Windows Remote Desktop feature is not supported for NL220 dongles. Resolution Use an alternative remote solution, like Ultra VNC.  

Issue When you order a bCX1 (Both 9640 and 4040) the number of controller nodes shown in the options page is 1 more that the ordered part. Environment bCX1 9640 & 4040 Cause When you order an 8 node controller it will support up to 9 nodes 32 node controllers support up to 33 nodes etc Resolution All bCX1 controllers are shipped with an additional node to allow for the RoamIO to be used on either their MS/TP or Infinet network. The RoamIO uses 1 node to connect to the network. When designing a system 1 additional node should always be left available for the RoamIO to be connected. At times it may be necessary to offline edit to add the last (8th) node

Issue Trend logs not working after upgrading from Vista 4.2.5 to Vista 5.1.6. Environment Vista 4.2.5 Vista 5.1.6 Non-english regional settings. Cause When upgrading from a Vista version older than 4.5.0, it is recommended (in the latest TPA) to upgrade first to Vista 4.5.0 and then to Vista 5.1.6. However with non-english /US regional settings this can cause problems, such as the trend logs not being upgraded and, due to this, not working. Resolution Follow these 2 simple steps: Change the regional setting to "Location" US and set the language to English (United States). Upgrade directly to Vista 5.1.6 (not via 4.5.0.)

Issue When upgrading a Vista from Vista 5.1.3 to Vista 5.1.4, make changes in the Lon network and download it the Xenta master goes offline. This only when running the 911 in low bandwidth. Environment Vista 5.1.4 Cause In the Xenta 911 software version 5.1.4 changes are implemented to support extended characters. This means that when using Xenta 911 in low bandwidth, we need to download the node information to the Xenta 911 using a .cfg file instead of a .xml file. If you have a Xenta 911 with version 5.1.4 it waits for a .cfg file and if you do not have TAC Vista version 5.1.4, it cannot deliver a .cfg file. This means that customers that have upgraded to Vista 5.1.4 need to upgrade all of their Xenta 911s to 5.1.4 if any changes are done in the network. Resolution Upgrade the Xenta 911 to version 5.1.4. Update: This is solved in 5.1.5 and later versions.

Issue Troubleshooting guide for LON bus communications Environment MNL controllers (MNL-50, MNL-100, MNL-110, MNL-130, MNL-150, MNL-200, MNL-V1R, MNL-V2R, MNL-V3R) Cause Troubleshooting guide for LON bus communications Resolution TPA-RKFD-09-0011.00 is a checklist which provides several settings/configurations to review when faced with a communication problem at the controller level. The content was compiled from different resources, summarized, and laid out in an easy-to-use manner so as to provide a quick-reference document.

Issue What is the proper configuration for a Change of State object to detect a digital or binary point. Environment Vista 5.x.x Cause Vista requires that the point being monitored is set with a watch setting of watch or alarm. Also as long as the low limit and high limit values match the alarm will trigger when the point is active or on. Resolution Create the Change of State object in Vista and set the Low Limit to 0 and High Limit to 0.

Issue Troubleshooting guide for DMS-Microsmart bus communications Environment Microsmart controllers (all models installed with revision 9.x, 10.x, or 11.x firmware) Cause Troubleshooting guide for DMS-Microsmart bus communications Resolution TPA-RKFD-09-0010.00 is a checklist which provides several settings/configurations to review when faced with a communication problem at the controller level. The content was compiled from different resources, summarized, and laid out in an easy-to-use manner so as to provide a quick-reference document.

Issue Need to change the booleanKey property value from “overridden” to “value” for hundreds of GxBoolean objects.  Does Niagara R2 provide a way to modify multiple objects’ property values all at once without having to modify each object individually? Environment Niagara R2 (all versions) Cause The AdminTool object is a special "utility" apps object, available in the Local Library (tridium JAR file: tridium/apps/AdminTool). This object provides an admin-level command to "Search and Replace" property values for objects in the station database. Config properties define the property name to search, new value to write, plus other parameters for filtering and recursion. This operation automates what would otherwise be a manual process of opening and modifying multiple objects' property sheets. Resolution The setup is as follows: Copy the AdminTool app from the local library (tridium/apps/AdminTool) into the station. Double-click the AdminTool and select the Config tab Configure the AdminTool to change the GxBoolean objects’ booleanKey from “overridden” to “value”: rootNode:                     /db/ ppropertyName            booleanKey elelementName          (blank) newnewValue                  Value recurecurseChildre        true  (Setting to true will modify all proppropertyNameselected rootNode) objecobjectTypeFilter     (leave blank- can be set to further filter) nodeNanodeNameFilter    (leave blank- can be set to further filter) PropertPropertyValueFiltereave blank- can be set to further filter) Right-click AdminToAdminToold selected searchAndReplace. The GxBooleGxBooleansobjects’nbooleanKeyow be set to “value”. Addition information can be found in the WorkPlace Pro Help menu located at Help > Index > General Index > AdminTool.

Issue Method to load controller dump file (.DMP) or Personnel import file (.CSV) into Continuum from a DOS command line.  (LOAD CMDLINE.EXE PE) Environment Continuum Cyberstation Cause Need to import data into Continuum automatically on a regular basis. Resolution This will be a two stage process, a program in the Cyberstation (Workstation) that uses the "Load" command and a trigger from outside Continuum using CMDLINE.EXE.   1. Workstation Program Use a variation of the following Fall thru program to import your dump file into Continuum. ===== Start Code ============== 'Fallthru Program created in Cyberstation. 'Called manually from command line "run LoadDumpFile" line 1 print "Line 1 - got here, going to line 2 - ", date goto 2 line 2 print "Line 2 - got here, attempting to load file" load "c:\CntrlDump.dmp" -o -x print "Line 2 - end - check distribution properties for status" ===== End Code ================   2. Trigger to run program. As for the CMDLINE.EXE options, options used for the ReportCmdLine.exe program and have successfully run the CSV import program from an MSDOS command line. At the DOS prompt type the below. This produces the same result as performing "run LoadDumpFile" at the Continuum command line: "C:\Program Files\Continuum>cmdline.exe" /o Root\FoderForWks253\LoadDumpFile /u acc /o switch is the location of the object in Continuum. /u is the Continuum user that has access.

Issue There are several workstations in a LAN network. Some workstations can display correctly in the Continuum explorer object tree, but some workstations can not. All of the workstations can display in the listview. All the devices can do teach correctly. Environment Windows XP Sp3 Continuum 1.92 Cause The outofservice check box has been checked Resolution From the listview, select the workstation which can't display correctly Right click on the workstation and select open From the general page, uncheck outofservice Restart Continuum.

Issue In Pinpoint, display the Photo of the person who has just swiped a card so it can be compared to a live image. Environment Continuum Cyberstation all versions Cause It is not clear how to dynamically update a Pinpoint graphic to show the last person entered Resolution In Pinpoint Edit mode, from the Active Components menu select the "Personnel Picture" or select the “Active Personnel Picture” from the Active Components toolbar. A Grey "Personnel Picture" box will appear on the page, this can be moved/ sized as required. Animate this to the Door required and use the door attribute “LastPersonEntrd” this will update the photo on each card swipe. If required you can define a fade delay time in seconds back to a default image.