Issue If a wireless system with a BCX is setup on comm2 and a few wired controllers are needed, can the wired controllers be added to comm2? Environment BCX Wireless Continuum Windows XP  Windows Server 2003 Windows Server 2008 Cause Wireless and wired communication cannot be used on the same comm port. A comm port that has wireless selected is a different protocol than infinet or bacnet mstp. The comm port can only speak one protocol at a time. Resolution To use a wireless and a wired solution at the same time, 2 comm ports are required by using one of the following configurations: 9680 (1 comm port for wireless and 1 for wired) 2 different controllers (2 BCXs with 1 having comm2 enabled for wired, the other BCX with Comm2 for wireless)

Issue Databases often have to be moved around or upgraded, especially on engineers laptops where they may do offline engineering. What is the best tool to use for this? Product Line Andover Continuum Environment Continuum Single User (Standalone) Version 1.82 and above with SQL Express (2005) Stand alone DB SQL Server Management Studio Express Cause The WinSQL software as used with previous Continuum versions with MSDE (2000) does not operate with SQL2005 and another method of accessing the database is required. Resolution After installing Cyberstation with a blank database and verifying correct operation, the next thing to install is the “SQL Server Management Studio Express” software a free Microsoft download, see link below and use the 32 bit version: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c243a5ae-4bd1-4e3d-94b8-5a0f62bf7796 This will provide the same user interface as provided on a full SQL2005 installation as used on a LAN system. For Continuum V2.0 and above SQL2012 Express is used, both 32 and 64 bit versions of this are available from the following Micosoft download: http://www.microsoft.com/en-us/download/details.aspx?id=35579 There are 2 methods to transfer your database from one system to another, using a. Backup/ Restore or b. Detach/ Attach, both options are covered below. Alternatively you may already have one or other formats on backup media. To use Backup or Detach you will also need to install SQL Server Management Studio Express as per 1. above on the original computer. Backup Method - you will need to perform a full backup and then restore of the ContinuumDB on the original computer: Using SQLE Management Studio, Right-click on ContinuumDB -> Tasks -> Backup, add a destination where you want to save the .BAK file, Click OK. Detach Method – Detach (or stop the SQL) to allow the files to be copied on the original computer: Using SQLE Management Studio, Right-click on ContinuumDB -> Tasks -> Detach, Click OK. On your new system, make sure you have already created a new ContinuumDB using Database Initialization. If not, do this now - this creates the Database, SQL jobs, stored procedures, adds Andover97 as an admin and a lot of behind the scenes security settings. Stop Cyberstation if it is running. If you are using the Detach / Attach method b. then: Using SQLE Management Studio on the new computer, Right-click on ContinuumDB -> Tasks -> Detach, Click OK. Copy the backed up files to the Data directory your new server. It is advisable to take a copy of the blank database first. Path: C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data Using SQL Management Studio, now restore or attach the backed up database depending on which method is being used. Restore Method - Restore the backup over the top of the ContinuumDB on your new system: Right click on ContinuumDB -> Tasks -> Restore -> Database. Select "From device:" and add your Database file, making sure to tick the Restore checkbox to select the source. Next, go to the Options page and select "Overwrite the existing database" and press the "OK" button. Attach Method - Using SQLE Management Studio on the new computer, Right-click on Databases -> Attach, Press “Add” and select the ContinuumDev.mdf file, Press OK. The .mdf and .ldf files will be shown, press OK. The ContinuumDB will appear in the tree. Change the db owner with the below query using the sp_changedbowner stored procedure. Select "New Query" and copy the query text shown below. Run the query. use ContinuumDB go sp_changedbowner 'Andover97' go Run Database Initialization and update the newly restored database. Using Database Initialization from each Cyberstation, initialize your Workstations into the new Database. Run Cyberstation on all Workstations.

Issue Site has 26 Continuum workstations at 1.74 and wants to install SP2 for 1.74. Does this service pack need to be installed on all 26 Continuum workstations. Environment Continuum Cyberstation 1.74 Service Pack 2 Cause Continuum workstation and service pack compatibility Resolution When a Continuum service pack for specific versions is applied to one workstation, it will need to be applied to all workstations. Please review the readme file located in all service pack zipped files.

Issue Updated Continuum from 1.74 to Continuum version 1.92   After Continuum upgrade to version 1.92 Continuum Schedule editor failed to open. Environment Windows XP Continuum 1.9X Cause Ten Systems all have Microsoft Security Essentials installed Microsoft Security Essentials also installs "Microsoft Antimalware Service" Resolution Disable "Microsoft Antimalware Service" Open Control panel Open Services Stop and disable "Microsoft Antimalware Service" Upgrade Continuum Enable and start "Microsoft Antimalware Service" 

Issue Components library disappearing if the TGML graphic editor is closed and then reopened. When adding a custom folder to the components library, the new folder shows up in the graphic editor, but if the editor is restarted, they disappear. Environment Vista TGML Editor Cause TGML can not handle a dot "." in the naming When creating a folder in My components its important to not have a "." dot in the name. When restarting the editor it will try to reread the folders but will stop because of the "." To correct this remove the "." in the name of the folder Resolution Remove all dot's in the name of the Components folder Wrong: My own components V2.0 Right: My own components V2

Issue Can the time format be changed to military time format HH:MM:SS Environment Windows XP Cause Military time format HH:MM:SS Resolution Time format can be changed on the workstations and this will reflect with Continuum time. Steps to change time format on a workstation. Open up windows control panel Select Regional and Language Options Select Customize button from the Regional Options tab Select the Time tab and change the Time Format to HH:mm:ss Save these changes and view your time format in Continuum. NOTE: Continuum workstation reads it time and format from the machine being viewed from.

Issue The A and B Channels used to communicate to Sublan devices need to interface with FOI (Fiber Optic Interface) devices, but not sure what speed it communicates on or what setting it should be. Environment I/NET Seven Controller Lan on a 7793 MCI. Cause Setting up a 7793 Controller to communicate to a FOI. Resolution On a 7793 MCI, there are several ports that are used for communication to various devices. These ports are: A standard synchronous RS485 controller LAN Port. Two standard asynchronous RS485 sub-LAN Ports. Two asynchronous RS232 ports, one used for the HHC Console and the other for Direct Connect to a PC. An optional plug on-board with an RS232 synchronous connection used for an external modem.

Issue Adding/Removing areas to personnel objects via XSTL file in Personnel Import Utility Product Line Andover Continuum Environment CyberStation Personnel Import Utility CX99xx CX9702 CX9680 ACX57xx ACX7xx Cause Need a way to add/remove areas to personnel objects via the XSLT transformation file in the Personnel Import Utility. Resolution Use the choose/when tags to conditionally assign the area based on the value of another attribute. In the example below the Lab1 area is ONLY assigned to personnel objects whose state of residence is Massachusetts while the Lobby area is assigned unconditionally. This method can also be used to remove areas from the personnel object, as the record is completely overridden on import, not assigning an area has the same effect as removing it. <AreaLinks> <AreaLink> <AreaId><![CDATA[Root\Lobby]]></AreaId> <SchedId>Full Path To Schedule Here</SchedId> <State>Enabled</State> <Preload>False</Preload> <ClearanceLevel>0</ClearanceLevel> </AreaLink> <xsl:choose> <xsl:when test="StateOfResidence='Massachusetts'"> <AreaLink> <AreaId><![CDATA[Root\Lab1]]></AreaId> <SchedId>Full Path To Schedule Here</SchedId> <State>Enabled</State> <Preload>False</Preload> <ClearanceLevel>0</ClearanceLevel> </AreaLink> </xsl:when> </xsl:choose> </AreaLinks>

Issue The "Log Backup" tab doesn't appear under the "properties" dialogue window for Vista Server. Environment Vista 4.3 or newer Vista 5.X.X Cause The "Log backup" tab is not displayed when the option "Custom" is selected in TAC Vista server setup, under the SQL Server tab. As stated in the help file for Tac Vista Server setup:  "When you select Custom SQL configuration, the integrated log database backup/restore functions in TAC Vista will be disabled". This means that a backup will have to be carried out in SQL Studio (Express). Resolution 1. Download and install SQL management studio express from Microsoft website. 2. Start the program and find the database taclogdata (or the name you have chosen for the database in TAC Vista server setup). 3. Right-click on the database; select "Tasks" and then "Backup". 4. In the dialogue window that appears, check the details and select an appropriate destination for the backup file. 5. Click "OK". The SQL database should now be backed up.

Issue Excessive alarms coming into Vista Workstation from change of state objects Environment Vista Cause Alarm parameters may be set to be too sensitive for the hardware they are monitoring. Resolution Change of State Parameters: Right Click on the Change of State Object Select Properties Click on the Alarms Tab Change the High and Low Alarm limits to decrease potential alarms Increase the minimum change to increase the deviation required for an alarm to trip.

Issue Some SNVTs from .XIF file are not added to TAC Vista SNVT with - in the name is not added in TAC Vista Some SNVTS from the .XIF file are missing in TAC Vista Environment TAC Vista Cause TAC Vista can't handle dashes (-) in object names. If the SNVT has a - in the name it will not be added in TAC Vista Resolution Open the XIF file with a text editor Change the name of the SNVT (take out the -) Save the XIF file and re-read it into TAC Vista.

Issue How do I upgrade a CX9400 to a 9680? Environment Continuum CX9400 9680 Windows XP Windows Server 2003 Windows Server 2008 Cause Continuum Versions 1.90 and below do not have a direct procedure for upgrading a CX 9400. Resolution Upgrade Continuum to 1.91 or above which allows a selection to upgrade the CX 9400 to 9680. This procedure makes the appropriate changes to the database.  Upgrading a CX 9400 without the direct convert option (Continuum 1.90 or less) has to be done manually by exporting and importing dump files. There are a differences between these 2 controllers and there is a potential for database problems. Manual manipulation requires a large amount of work which takes a considerable amount of time.

Issue What is the difference between the NL220I and NL220M dongle. Product Line Other, TAC Vista Environment Newron NL220 Cause There are two types of NL220 dongles, (install) and M(maintenance).  Each type have their own specific functionality.  The correct dongle should be selected to avoid issues at a later time. Typically you use a NL220M for the site installation. This dongle is locked with the site NL220 installation, then use a NL220I dongle in conjunction with the NL220M to unlock the Engineering features. Credits are used and replaced on the NL220M dongle in this case. Resolution Newron NL220 functionality.   Administration (Engineering) mode will allow the following (NL220I): Creating a project Adding network infrastructure devices Adding LonWorks devices – application specific devices as well as programmable devices Installing and commissioning network infrastructure devices Installing and commissioning LonWorks devices Creating SNVT and tag bindings Configuring devices using the generic browser and device specific plug-ins Managing devices Deleting devices Replacing devices Maintenance mode will allow the following (NL220M): Configuring existing devices using the generic browser and device specific plug-ins Managing devices Replacing devices   Typically you use a NL220M for the site installation. This dongle is locked with the site NL220 installation, then use a NL220I dongle in conjunction with the NL220M to unlock the Engineering features. Credits are used and replaced on the NL220M dongle in this case.

Issue Alarms in UNC are not archiving to the Enterprise Server. Environment I/A Series R2 Universal Network Controller (UNC) and Enterprise Server Cause The UNC station and Enterprise Server station has their NotificationService 'archiveMode' property set to 'archive_disabled'. This is the default selection and it prevents notification from happening. Resolution Change the default settings in the UNC station and Enterprise Server:  Set the UNC station's NotificationService 'archiveMode' to 'archive_remote'. Set the Enterprise Server station's NotificationService 'archiveMode' to 'archive_local'. (The “archive_local” selection is valid only if the station is running the DatabaseService) The following have to be also correct in order for alarms archiving to happen: AddressBook entries should be properly setup in the Enterprise Server and UNC stations. Refer to Page 1-15 and 1-16 of the Niagara Standard Programming Reference for further information.  Supervisor checkbox in the UNC's NotificationService 'alarmArchiveAddress' property should be checked. NotificationClass(s) in the NotificationService container in both the UNC station and the Enterprise Server station have to be the same.

Issue How can I tell what versions of .Net are installed on my PC?  When I look at the Add/Remove programs, the C:\Windows\Microsoft.NET\Framework folder and the system information report I see different versions. Environment CyberStation Continuum Database Server WebClient MicroSoft Windows Windows XP Windows Vista Windows 2000 Windows Server Cause When installing Continuum Cyberstation or WebClient it is important to know what version of Microsoft .NET is installed on the workstation PC or server machine.  It can be difficult to tell which version of MicroSoft .Net are installed on a CyberStation PC, WebClient server or Continuum database server hardware. Resolution The following link describes how to determine which versions and service pack levels of the Microsoft .NET Framework are installed. http://support.microsoft.com/kb/318785

Issue Getting error when adding 2 doors, Infinity controller error value does not apply to attribute Environment CyberStation CX9900 CX9680 ACX781 ACX701 Access Control Cause Version of the controller is 2.1x which is an Infinity version Resolution Chip change the controller to the correct Continuum version, 1.500012

Issue Problems with alarms or configuring alarms in Vista Environment TAC Vista Workstation Cause Improper alarm configuration Resolution Here are steps to configure each part of the Alarm  in Vista. Change of State Object - This is the source of the alarm. Right click on a folder in Vista and select New > Object > Change of State Name the object Double click on the object to modify it Provide a description of the alarm and set a priority level if required. Click on the Object Tab and select the Object to Monitor and the Reference property Click on the Alarm Tab Select an Alarm processing control.  These should be located under the TAC Vista Root object. The default is $Alr_Cntrl Fill in the appropriate text field.  Note: "Text for" fields are text issued as the result of the alarm. "Triggering" text should only be used when monitoring a string value. Set Low and High Limit for the alarm to occur Set Minimum change: This is the smallest deviation required to trip an alarm when using numeric values. Alarm Receiver Objects - These objects route alarms that are intended to go outside of Vista. There are 3 types: Print, file, and Mail (email) Right click on a folder in Vista Workstation and select New>Object>Alarm Receiver - E-Mail (or applicable type Name The Object Double Click on the Object to modify it In the General Tab provide the description and appropriate information for your alarm type (email recipient) In the Alarm Fields Tab, select the fields you wish to appear in the printout or email If you are using Alarm Receiver - Video you will need to set the video settings in the General tab and select cameras to record in the Video Cameras Tab Click Okay Alarm Control Group - This allows us to control distribution of an alarm.  Multiple control Groups will allow multiple distribution lists.  From Vista Workstation, right click on the TAC Vista folder (Alarm Control Objects can only be created here) Select New > Object > Alarm Control Name the Object Double Click on the Object to modify it Enter a description Click "Add" and browse to the desired Alarm Receivers Click on the Acknowledge tab and configure appropriate parameters Click on the Time Control Here you can browse to a time variable that will determine when to use the Alternate Receivers list Add Alternate receivers Click OK

Issue Trying to control the deadband of a Loop object Environment CyberStation BCX I2 B3 Cause There is no deadband attribute of a Loop object in Continuum Resolution What is exposed are the PID parameters: Controlled Variable Controlled Variable units COV Increment Proportional Value and Units Integral Value and Units Derivative Value and Units Bias Action Having the system in control for each mode is efficient unless the building itself is not very energy efficient. If that is the case, then I would limit any optimal start times to no more than 2 or 3 hours. If no optimal start/stop is being used, then just enabling and disabling the loops within his +/- 3 deg window should be sufficient.

Issue Cannot enter a "." (period) into an Object Name of an application drawing using WorkPlace Tech 5.7.4 and newer.  It was possible with previous versions. Has this ability been removed? Environment WorkPlace Tech 5.7.4 and newer Cause The change to not allow a period in an Object Name was to make WorkPlace Tech compatible with StruxureWare. Resolution If a period must be use in an Object Name, do the following:  Open Notepad. Type the desired name (including period). Copy and paste it into the object's name.

Issue Forced Door and Door Open Too Long Alarms not Showing up in Controller Summary Environment I/NET Cause Request to exit device is being activate triggering  valid entry rather than a forced door. Incorrect Message Type Settings Incorrect Masking Settings Resolution Request to exit device is being activate triggering  valid entry rather than a forced door. Connect to the controller Select Edit>Controller>Doors Modify the door Change the Door Release Switch to "None" Test The door Re-set the Door Release Switch to correct setting and troubleshoot hardware Incorrect Message Type Settings Connect to the controller Select Edit>Controller>Doors Modify the door Verify that the Message type for Forced Door and DOTL are set to "Alarm" Verify the Masking for the Door Test The Alarm Incorrect Masking Settings Connect to the controller Select Edit>Controller>Resident I/O Modify the Reader Point for the door Ensure that making is selected and that there is a message priority and an Alarm Priority. (This should match the previously noted settings from the Door editor) Test The Alarm