Building Automation Knowledge Base

Issue How to allocate a range for individuals on an I/NET system. Environment I/NET Seven  Cause Individual Needs to be added to I/NET Seven Resolution Select the Individuals tab from Access/Individuals and choose the Tenant that the individuals are being added to. On the bottom of the editor is a button called Allocate Range, select this and when the editor comes up and put the number that you want to start from as well as the number of individuals that is being added and click on the Okay button. The Individuals will be added immediately to the system and they you can make necessary changes to each as deemed fit.

Issue In I/NET version 2.16 and above, after installation, the first thing that needs to be set up is a profile. It can be a new one or use the existing one profile. Environment In I/NET version 2.16 and above, after installation, the firs thing that needs to be set up is a profile. It can be a new one or use the existing one profile. Cause In I/NET version 2.16 and above, after installation, the first thing that needs to be set up is a profile. It can be a new one or use the existing one profile. Resolution Start the I/O Configuration, log in using the default username and password. Select the default settings and once the editor opens up, choose the link set up that will be used for this configuration, like Direct Connect, Com number, Baud Rate.  For Direct Connect the Hardware address must be 0. In the Workstation Options, click on the connect button and verify that the correct Database is being connected to. For a Server/Client Option, verify that the local host is set to Remote Client if using a different database that resides elsewhere (this is only for versions 2.40 and higher). Enable Access Control and CCTV if this is being used or leave unchecked if not. Leave the default save directories, unless you plan on saving elsewhere. Enable TCP/IP if needed and Host number. Put in reference Hosts if applicable, set I/O Server to Shut down if no clients or Maintain, depending on what you want it to do. Click on the okay button, to close the editor and click on Make Active to enable the new editor to be the active profile. Close I/NET and I/O Server and then restart it again. The new profile should be active and running now after the correct user name and password has been entered.

Issue Unable to add points or trends to a 7793 Controller, even after changing the address and redownloading the bin files to it. Applies to 7793, 7716, 7728, 7756 Environment Working on I/Net Seven system. Cause Unable to add points to controller. Resolution Using a HHC (Hand Held Console) plug it into the Com port on the board Select CTRL MEM 0 ENTR, 0 ENTR Hit the Red Reset button and clear the memory of the board. Go to Edit Host Computer, Network Configuration Penetrate the Link Summary, the device will show in the boot state Save it and then close out of this editor. Go to Edit Software Restore Select the device and download the bin file and sav file back to the controller again.

Issue Graphics or Webpages not working in a Xenta 701 or 721.  They can be built and configured in XBuilder, but then when logging into the web interface, they do not appear in the menu. Environment Xenta 701, Xenta 721 Cause The Xenta 701 and Xenta 721 only have "Service Web" capabilities. Service Web means it is not possible to have any end-user web content, such as graphics, trend viewers, alarm viewers or value pages. To get access to end-user information, connect the Service Web controllers to TAC Vista and retrieve the full range of information. The Xenta 711 and Xenta 731 have the necessary support for "Custom Web." Custom Web means that the web interface is totally configurable in TAC XBuilder, the Xenta server configuration tool; navigation and all features for creating a full end-user web are available.   Modbus MicroNet I/NET WEB I/O Modules Support Xenta 280/300/401 Xenta 701       Service 10   Xenta 711       Custom 10 X Xenta 721       Service 20 X Xenta 731 X X X Custom 20 X Resolution If custom web is needed at the Xenta Server then a Xenta 711 or 731 needs to be installed instead of the 701 or 711. Another option would be to put Vista on top of the Xenta Server and build graphics at the HMI level.

Issue The short cut created during the installation of DMS OPRIF 11.6 for DCT will not function. Environment DMS OPRIF 11.6 running in a Windows OS. Cause Unknown. Resolution To work around this issue, run the DCT.BAT located in the DCT folder.  The installed desktop short-cut should be modified by editing the installed short cut line “call c350dct” to “call dct.bat”. To improve system performance when running DCT modify the DCT.BAT file in the DCT folder from “dctgl.exe %1 %2” to “start /low dctgl.exe %1 %2”.

Issue What does it mean when a point goes "OLD" in I/NET? Product Line TAC INET Environment I/NET Cause Points are labeled as old when the value is invalid or the point is no longer communicating. Here are possible reasons a point shows up as "OLD" or "old data" The SubLAN or UC device is offline or not communicating. In this case all points on the device will show as "old data" Indirect points are flagged as "Old" anytime an update request is initiated and no response is received from the global point for 2 scan intervals. If the sensor on an input produces a number either lower than the low sensor limit or higher than the high sensor limit the point will go old. DDC control logic outputs a value out of range of the point SubLan Communication error Improper global level on sending controller Resolution The SubLAN or UC device is offline or not communicating. In this case all points on the device will show as "old data" Check to ensure the device is powered up and check physical communication. Ensure that the device is enabled in MCU Configuration and verify that the correct device type is specified. Indirect points are flagged as "Old" anytime an update request is initiated and no response is received from the global point for 2 scan intervals. Check the scan intervals of the indirect point and increase it to a larger setting. See TCON300 for details about how information requests are send between global and indirect points. A long scan interval will not translate to a delay in information being sent. Also check the communication path between the 2 points and ensure all equipment is working properly. For example if there is a known issue with an NPR that has global points underneath it, then all indirect points referencing those global points will frequently go old. If the sensor on an input produces a number either lower than the low sensor limit or higher than the high sensor limit the point will go old. Check the sensor and determine if it is faulty. If the value that is being sent is acceptable then increase and decrease the High and Low Sensor limits. This can also be caused by a sensor being disconnected. DDC control logic outputs a value out of range of the point Check all points that the DDC references and determine which is going old. Use Failsafe commands whenever available. SubLan Communication error Check the physical condition of the wiring on the SubLan. Determine if any SubLan device is faulty and interrupting communication. Improper global level on sending point Connect to the controller with the sending point and check it's global level. if the receiving point is on the same physical controller LAN wire you can set this to "LAN". If not, set it to "System"

Issue DMS OPRIF 11.6 locks up when attempting to tunnel with Niagara R2 or Niagara G3. Environment OPRIF 11.6 with a Windows OS. Cause The file path becomes too long for the Windows OS. Resolution OPRIF 11.6 by default will install in to the following default directory (x = drive letter): x:\Documents and Settings\username\Local Settings\Temp.  To resolve the excessive path length, install OPRIF into the root folder (i.e. x:\  where "x" is the desired drive) on the computer. The path can be specified in the extraction screen provided during installation.

Issue Do you have an issue with an MR-VAV where it is resetting itself every so often and in the Messages Window of AMT, an MCU Lost, and MCU Restore message is displayed for this address? Environment I/NET Seven Cause The main cause for this is power or grounding to the device, indicative of the messages in AMT. Resolution Verify that the power supply (XFMR) is correct and outputting the correct voltage to the device Verify that the device is grounded properly, with no strands of stray wire touching anywhere. Verify that the communication wires are terminated properly and free of interference. Clear all stats on the MCU Configuration/Station and verify that no bad CDRs are coming up again after all the above steps have been completed.

Issue The Webclient Pinpoint installation generates an error 'Object doesn't support this property or method'  when attempting to access a graphic for the first time from Internet Explorer. Webpinpoint may also try to keep installing. Environment Windows XP Windows 2003 Continuum 1.9x Cause Occasionally permission issues on a PC may cause the webclientpinpointsetup.cab not to copy to it's installation folder. Resolution Search the webclient PC hard drive for the file webclientpinpointsetup.cab (On the CD or Zip file - Continuum>Misc folder) Copy it to c:\program files\webserver\redist folder. Launch a graphic and then pinpoint will install properly

Issue Unable to link External Point to a global point Environment I/NET Cause Global points can only be linked to indirect points Resolution Create an indirect point on the same controller as the external point you wish to reference.  Configure that point as an Indirect point and enter the I/NET address of the Global point.  Add a calculation to the external point that makes it equal to the Indirect point. Ensure that your Global point has the correct global setting.  Refer to TCON 300, I/NET Seven Technical Reference Guide, page 6-10 for more information.

Issue Unable to set up a TTS100 Sensor on an MR88. Environment I/NET Controller with MR88 Sublan devices. Cause Hooking up a sensor on an MR88 and it is not reading the correct temperature on the Summary page. Resolution Verify that there is a 10K Ohm Resistor in the B Slot of the MR for the required point. Using an m=0.018 and b=-148, with counts of 0-255, since it is an 8 bit converter and Lookup Table #2 if it is on one of the Universal Inputs, or Lookup Table #1 if wired to the I/Stat port. It is connected to Red=Signal and Green=Ground.

Issue During the boot sequence of a Xenta Server the message "Unmap block xxx at remount" occurs. Environment Xenta 511 Xenta 527 Xenta 555 Xenta 701 Xenta 711 Xenta 721 Xenta 731 Xenta 913 Cause Sections of the flash drive are being declared bad and are being removed from the accessible drive map. This can be a natural pruning process of bad sections due to drive damage or that section exceeding the maximum number of writes. The amount of lost space is: # of pages * 2 bytes All hardware 2 Xenta Servers have 16mb flash drives, so it takes a large number of pages to be lost before significant space is lost and will impact performance of the unit. Resolution If the number of pages is low and is not increasing then the unit should function normally without any additional action. If the number of pages is exceeding 50000 or increasing rapidly, then have the Xenta Server repaired or replaced depending on its age.

Issue An Internet Explorer ActiveX function involving the running of Java applets used to display the I/A Series R2 graphics prevents the Java applet from executing properly. Environment I/A Series R2 software release 522.v2, 529 or 532 Cause Microsoft changed the procedure by which Internet Explorer handles third party ActiveX applets, including the Java applets used in the I/A Series R2 system.  This change was applied as an update to all older versions of Internet Explorer and is included in Internet Explorer 8. Resolution There was a workaround provided with the R2 522.v2 release that can be used to prevent this Java applet activation issue from happening. The update consists of adding or modifying some of the information in the station.properties files and applies to both ES based stations and UNC based stations. 1. To update the Enterprise Server / WorkPlace Pro, save and backup the station database accordingly. While in the admin tool, open the station.properties file.  Select menu item Admin Tool -> Host -> Edit File -> System Properties.  Edit the file by adding the following text to the end of the file.   Make sure not to delete the # character as this specifies a comment line.  Save and close the system.properties file (File ->Save). # This is used to disable the IE ActiveX activation fix. If set to # to false, then the user will be required to click on the applet # before he is able to interact with it (only effects IE users). ie.activex.activation=false 2. To update the UNCs, log into the UNC using the Admin Tool and open the station.properties file.  Select menu item Admin Tool -> Host -> Edit File -> System Properties.  Edit the file by adding the following text to the end of the file. Make sure not to delete the # character as this specifies a comment line.  Save and close the system.properties file (File -> Save). # This is used to disable the IE ActiveX activation fix. If set to # to false, then the user will be required to click on the applet # before he is able to interact with it (only effects IE users). ie.activex.activation=false

Issue Various error when trying to login, cant open graphics Environment Vista webstation Cause Java errors i.e. When opening graphic error "Error: Click for detail" or Dynamic mode not functioning. Resolution Dynamic picture not working are most likely caused by wrong Java version. Vista 5.1.4 uses Java 1.6-17 but installing this version afterwards might causes other problem like "Error: Click for detail (various java code errors). This can be resolved by reinstalling the webserver again or check for the following. IIS use the wrong version of .NET. - Go to administrator tool and choose Internet information services. - Choose Web sites then Default Web Site - Right click on Webstation and choose properties - Go to the ASP.NET tab and make sure the version specified are 2.0.... Address used  HTTP://IP/defaultpage.aspx when it should be using HTTP://IP/webstation/defaultpage.aspx - Go to same path as above but instead of right clicking the Webstation right click on the tree above "Default Web Site" and choose properties. - Go to the tab Home directory and check local path it should be directed to wwwroot (see attached) Then write in the address HTTP://IP/webstation/ (might work if you try directly) There have always been problem in which order you install programs, it has been noticed that sometimes java needs to be installed before webstation since webstation tries to reach components in java that do not exist else. So a try would also be to reinstall webstation now when the new Java version are already installed.

Issue MFC error on util.dll on Continuum startup or Continuum won't start when using an Hewlett Packard PC even though Antivirus software isn't installed and the Windows Firewall was turned off during Continuum installation. One of the symptoms of the interference of password protection software is to prompt to save passwords through a form. The Continuum database initialization has passwords, and a form with an image surrounded the database initialization dialog box. This made the dialog box look different than normal, and was the key that it was interfering with Continuum's normal operation. Product Line Andover Continuum Environment XP SP3 Windows Server 2003 Windows Server 2008 Cause HP Protect Tools are installed and interfering with the operation of Continuum Resolution Uninstall HP Protect Tools and reinstall Continuum. Disabling HP Protect and reinstalling did not correct the issue. There is a potential for other protection tools like Norton's password protect, McAfee Security Suite or a number of other password protection software that could interfere with the Continuum install.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How to restore and view a Log backup without overwriting current database How to view backed-up events without overwriting current database How to restore a SQL database  without overwriting current database Environment TAC Vista 4.3 and higher running a typical (not custom) SQL. Cause The event and logs will be backed up as a SQL backup file. This means that restoring a backup on the same PC that it was made on replaces the SQL database.    Resolution To view old data, restore the log database backup file on a different PC that has the same TAC Vista database on it. Create a copy of the TAC Vista database (or make a backup) Copy / restore the database to a computer that is running the same version of TAC Vista Go to the Server application and log in Go to File > Restore Log Database Browse in the backup file, the path should be filled in automatically

Issue Switched out IOU Module AC1Plus without powering down CX controller. Environment Continuum Cyber CX 99xx controller IOU Module AC1Plus Cause Switched IOU module with a new module without powering down the CX controller. Cannot hot swap out IOU modules Resolution Follow 'Replacing or Adding I/O Modules' section on page 26 located in the I/O Systems Reference Manual. Power down CX controller Replace IOU module

Issue How and when does a Xenta 102-AX resynchronize its damper floating output control? Environment Xenta 102-AX v2.17 and up Cause Documented reasons for a damper and floating output resynchronization on a Xenta 102-AX controller Resolution There are 5 events that cause a Xenta 102-AX to resynchronize its floating control logic for the damper and other outputs. These reasons are: At controller reset. (This could be a power cycle or reset command via TAC Vista/LNS) If the damper motor position command has been inside its "active zone" (5% - 95%) for an accumulated time of 24 hours, AND the motor position then goes to 0% or 100% (Note that the outputs and damper are timed and reset independent of each other) Indication of error in flow detection. This is if nvoFlowControlPt = 0 but nvoMotorPositn > 0 for 1 minute or more If nviEmergCmd is set to any of the following modes: EMERG_PRESSURIZE EMERG_DEPRESSURIZE EMERG_PURGE EMERG_SHUTDOWN and then goes back to EMERG_NORMAL A controller reset via Lonmaker or NL220 will also cause a resynchronization of the damper and the other floating outputs. This is necessary if the stroke time (throttling range) or stroke direction is changed in the middle of a damper operation

Issue Receive error 1001 when installing Cyberstation or Webclient Environment Continuum Cyberstation Webclient 1.9x Windows XP SP3 Windows Server 2003 Windows Server 2008 Windows Vista Cause Windows application viewer is full Resolution Clear the Windows application event view log. See the following link or the lettered steps below. Open Event Viewer (Start>Run>Eventvwr or Go to Administrative Tools>Open Event Viewer) In the console tree, click the log you want to clear. On the Action menu, click Clear all Events. Click Yes to save the log before clearing it. Click No to permanently discard the current event records and start recording new events. Install Continuum

Issue Error "Continuum is already running" while trying to start Continuum. Environment Continuum 1.91 Windows XPsp3 Cause Continuum was not gracefully shut down, which left some services running. Resolution Reboot PC which will terminate all services or use Continuumprocesses.exe in the Continuum folder If this is an upgrade ensure that the database has been updated prior to starting Cyber with the transferred database Make sure the Workstation initialization was completed prior to starting Cyber.