Issue Need to know the smallest change that an Input can measure or that an Output can provide. Environment All Continuum controllers. Cause Need to know for specification compliance or to determine the smallest measurable change in an Input. Resolution Some of our controllers support inputs with a 10 bit resolution and some support 12 bit resolution. As a rule, all 5.115v inputs are 10 bit and all 10v inputs are 12 bit. You can see which resolution each controller supports by viewing the Datasheet for each controller and noting the value of the "Input Resolution" and voltage range of the inputs (normally 0-10VDC). As an example, the b3920 shows an input resolution of 2.5mV on its 0-10VDC inputs. This equates to a 12 bit resolution as shown below.      2 x = 10VDC / 0.0025 VDC      2 x = 4000      x * log(2) = log(4000)      x = log(4000) / log(2)      x = 11.96578 or 12 bit   Further, a b3800 has an input resolution of 10 bits on its 0-5.115VDC inputs.      5VDC / 2 10 = 0.00499V or 5 mV You can find the individual controller Datasheets on Ecobuildings. Navigate to the Download Center and search the controller model number. Then narrow results by Asset Type = 'Specification Sheet'.  Most of the new Datasheets now note both the Input and Output resolutions.

Issue Some X Drivers on the Third Party Interface datasheet are classed as 1st Generation and others are 2nd Generation, which drivers should I use? Product Line Andover Continuum Environment All X Drivers Any controller with XDrivers enabled on a Comm port. Cause Sometimes the incorrect file is being used on a controller and this will stop the X Driver from working correctly. Resolution You can only use a 1st Generation X Driver on a 1st Generation controller and a 2nd Generation X Driver on a 2nd generation controller. - 1st Generation controllers are: CX9200, CX9400, CX9900, CX9940, CMX9924 - 2nd Generation controllers are: Netcontroller II (CX9680), bCX1 (4040 or 9640), ACX II (5740, 5720)   Download the Third Party Interface datasheet Note: Not all X Drivers are available for both generations of controllers, consult the above datasheet for availability.

Issue What details are available on the "Condition Threat Level" feature in Continuum. Environment Continuum Cause What details are available on the "Condition Threat Level" feature in Continuum. Resolution Detailed information: Available in the "Access Control Essentials Guide" page 153 (Condition Threat Level) and 149 (Area Lockdown). This document is installed with your Continuum software on your Cyberstation. General information: To download the documents below, you must log in to The Exchange . Feature Blast v1.80 (Area lockdown support) Video support ACX Series Controller NetController II

Issue What specification should BACnet MS/TP cable meet? Product Line Andover Continuum, EcoStruxure Building Operation Environment MS/TP BACnet devices Cause Often an incorrect cable type is used when wiring MS/TP devices causing unreliable communications. Resolution The BACnet Controller Technical Reference defines the following cable specification for a MS/TP cable: RS-485 Cable Specifications: Cables used to form the RS-485 network should conform to the following specifications: Wire Size: 22-24 AWG Cable Type: Twisted-pair, copper wire, tinned Shield: Braid Nominal Impedance: 100-120 Ohms Velocity of propagation: 78% Capacitance: <12.5 pF/ft (~ 41pF/M) between conductors and < 22 pF/ft (~72pF/M) between the conductor connected to ground and the next conductor. An example of a cable that meets this specification is Belden 3105A. Also check out the SmartStruxure-RS485-Network Installation Quick-Help video on the Exchange.

Issue Where to find a statement of discontinued products if needed. Product Line Andover Continuum Environment Obsoleted Continuum Controllers DCX250 DCX 250, Netcontroller CX9000, CX9400 Infinity products Cause Which products are no longer available? Resolution The following link details all products that were discontinued in 2007/ 2008: 2007/ 2008 Discontinued Products Also the DCX250 was obsoleted in 2011 see Product Announcement Discontinuation of Infinity 01-0008-300 (DCX 250) Also see Display options now the DCX250 is no longer available for DCX250 alternatives.  Search for all discontinuation announcements on The Exchange.

Issue Trying to order a controller part number that has been discontinued due to low volume sales / duplicate part numbers. Product Line Andover Continuum Environment Continuum IP level Controllers NetController II Series bCX1 Series ACX Series Cause Discontinuation of duplicate and low volume parts has removed a number of previously existing part numbers from the Continuum catalog. These parts are still available but will need to be ordered as a base unit and then upgraded through Repairs. Resolution The IP level controllers were part of a roll up of the product numbers where low volume part numbers were discontinued. These parts can still be obtained but will need to be chosen from the list of available parts and then get an upgrade through Repairs to add the additional features that may be required. See Active Network Level Controller Part Numbers, and Discontinuance of Low Volume Part Number Configurations - Andover Continuum - PA-00269A on this which includes the currently available part numbers. To order a BCX1-CR-127-SA part which is no longer available, you will need to order the base unit BCX1-CR-127 and then have Repairs add the -SA (SNMP) option to that controller. Note: for further Continuum parts that have been discontinued see What Continuum products have been discontinued?.

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue Unable to create/edit Reports or Schedules with Windows Authentication enabled on the Workstation.   1. All fields greyed out when attempting to edit a Report object   2. See a "Security error: Security logon rejected" error when attempting to create a new Schedule object. Environment Continuum v1.94 Continuum v2.0 Cause With Windows Authentication enabled, Continuum user credentials were being used for certain internal processes to effectively login to Windows. Since the credentials may not match the authentication would fail. This has been corrected with Continuum v2.0 SP1 Resolution The issue has been resolved in Continuum v2.0 SP1. Download Continuum v2.0 SP1 installation files from here.

Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue Miscellaneous points that are controlled via Plain English programs are not following the program's command. Environment Cyberstation, All Versions. All BACnet type controllers with Plain English Code Cause Default BACnet Command Priorities must be modified based on the Continuum system configuration and integration with other 3rd Party BACnet devices. Example: By default, Graphics have a Command Priority of "Manual Operator" (8) and Plain English has a default Command Priority of (10). If the system is left with these defaults, then an operator who modifies, adjusts or toggles a point value via a graphic will in turn set that value with a command priority of 8. Since PE has a command priority of 10, the operator command remain in effect until either it is relinquished or a similar or higher command priority is sent. In this example, an operator set a point that is controlled via Plain English was toggled (not overridden) from On to Off. The Program wanted it ON. The point will stay in the Off position until either the operator(s) relinquish the command or another command of the same command priority sends a value. Resolution Open the BACnet preferences at the Workstation. Set all the Command priorities to 10. This will allow Plain English programs, etc to retake control of point affected but changes made via graphics or other editing methods. If the points however are actually override, you must release the override and relinquish the command. See BACnet Documentation: BACnet For Continuum Users (loaded on all Cyberstations) Continuum BACnet Engineering

Issue Need information and help deciding on the correct product and part numbers. Product Line Andover Continuum Environment All current Continuum products Cause Customers do not always know how to find sales and product information on the various websites. (i.e. Catalogue, datasheets) Resolution For EMEA & Asia Pacific markets the Continuum Catalogue defines all current products and associated part numbers, see Andover Continuum Product Catalogue For the Americas information is available from the iPortal website for product selection and part numbers: http://iportal2.schneider-electric.com   Continuum datasheets are available from the Schneider Exchange Extranet link: https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp

Issue Can Microsoft Object Linking and Embedding (OLE) be used with Cyberstation? Environment Cyberstation linking to Excel using the OLE Toolkit. OLE, replacing the old DDE connections. Cause Live data is often required outside Cyberstation. Resolution The Continuum OLE Toolkit can be downloaded from The Exchange Download Center - download Continuum OLE Toolkit

Issue Where can the FIPS fields be added to be accessed by webclient browsers? Environment Webclient FIPS Cause The question comes up asking if there is a way to add in the FIPS field to be accessed by webclient and it is not FIPS compliant Resolution Webclient is not FIPS compliant at this time. See page 15, item 8 in the Product Announcement FIPS 201 Solution   Additional Notes: In order to be FIPS compliant there is a middleware software piece that is part of the FIPS standard. The middleware company that we partnered with is called ImageWare and their product EpiBuilder integrates with Cyberstation. The integration doesn't currently run on a browser platform. If a site doesn't require FIPS then you would be able to add personnel through webclient, adding card numbers and areas, etc. Badge creation would still need to be done at a Cyberstation though since the ImageWare (EpiBuilder) application integration is used to create the badges.

Issue Continuum Add-On Software products and support contacts Environment Continuum Continuum Reports Suite Continuum Archiver/Archivers Continuum Elevator Control Continuum Bioscrypt Integration Video Monitor For Third Party Video Systems Continuum Guard Tour Center of Excellence (COE) Cause Continuum Add-On Software products and support contacts information. Resolution Please forward Continuum Add-on Software support requests to COE.Support@buildings.schneider-electric.com The Reports Suite software can be downloaded here: https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp Internal note: In bFO the Care Team to which PSS will De-Escalate case is the NAM_BLD_COE_ADV Care Team.

Issue How to change the CX level controllers message count to improve I2 Infinet communications. Throttling adjustments using accinfoframe1 and accinfoframe2. Product Line Andover Continuum Environment accinfoframe, accinfoframes, acc info frame Continuum Cyberstation CX 9680 Infinet I2 bus Cause Improve I2 communications on the infinet bus. Changing the CX level controller's message count on the Infinet bus to improve alarm delivery and exported data times when heavy polling is occurring. Resolution TPA-BOST-00-0004.00 describes several fixes, including one that improves field bus with heavy traffic. One of the fixes speeds up graphics and field bus reloads. With the latest version of the firmware the ability to throttle the number of messages during token passing has been added. This will allow a variable to adjust an Infinet bus based on the amount of traffic a particular bus is experiencing. With the latest firmware versions 2.100028, 2.000030 for the Netcontroller 9680 there are variables that can be used to adjust the number of messages per token pass. This is very similar to the MaxInfoFrames setting on Bacnet the devices; we'll call them “accinfoframe” for this document and examples. The value can be adjusted for values of 1-128. Since the TPA was issued, the value is defaulted to 128 and if no accinfoframe variable is created the default value is 128. In order to have the ability to adjust the number of messages in the supported controllers, an infinity numeric needs to be created in the CX/BCX. The name of the variable has to be correctly spelled but is case insensitive. The names are accinfoframe1 and accinfoframe2. Accinfoframe1 will be the setting for comm1 one and accinfoframe2 will control the setting for comm2. When configuring accinfoframe1 or accinfoframe2, make sure to select the SetPoint and back up the flash on your controller, so that you retain the settings in case of power failure. Example of when to use throttling: There will be instances where the accinfoframe variables will need to be throttled. For instance, lets theorize a site “ChillerPlant” and the ChillerPlantCX(9680) has 100 infinet controllers located on Comm1. In our scenario we have 3 workstations each running a graphic polling 2 points(200 points) from each Infinet controller and we are running listviews of infinitynumerics on 8 of the Infinets controllers or perhaps hundreds of points that are being collected for extended logging. As one might think, communications would begin to slow down when polling for values on approx 600 points not to mention the point to point communications of the listviews and extended logs. With all of this traffic, the CX will dominate the network token. Since it can do 128 messages when it receives the token and it receives the token between every Infinet, the token round time can go into minutes. This means that the Infinet controllers can take minutes to deliver alarms and exported data. Another potential scenario is if one selected 4 Infinet controllers to reload, the bus may very well be overloaded at this time and may be receiving errors on the reloads in the distribution window. One of the error messages that could be expected is “Unable to reload object CarlNet\My_9680\My_I2_814\Num_1. An invalid response was received from a remote service request.” In this example we could create a infinity numeric on the CX named accinfoframe1(for Comm1) and start to reduce the number of messages CX would generate before passing the token. On the other extreme, if the ACCInfoFrame setting is set too low, such as to 1 as in the earlier versions of Netcontroller II firmware, this extreme traffic could cause such issues as extreme slowness of graphics and listview updates, Extended logging not being capable of retrieving the required data at the required intervals, and possibly the Infinet controllers randomly appearing to be offline to the system. In the example above the question is “What value should the accinfoframe1 be set to?” The answer entirely depends on how much traffic is on the Infinet bus. How many extended logs, how many listviews, how many graphics, alarms and Plain English programs are creating traffic on the bus? The quick way out here would be set the accinfoframe1 to a value of 1. We know for a fact that this would slow the bus down, and you might want to increase the number to 5. As mentioned this is all dependent on the amount of traffic on the Infinet bus. Or we could take a more in depth approach and find out what the token round time is on the bus and adjust our accinfoframe1 based on token round time. We could create the following points. TOKEN ROUND TIMER PROGRAM InfinityNumeric MaxTokenItem InfinityNumeric MaxTokenRound InfinityNumeric TokenRoundTime Logsize:100 Logtype: LogMaximum InfinityProgram TokenRoundCalc InfinityDateTime LastDateExport Program code: Initialise: LastDateExport = PointMapsTests\Infinity2\i2_851\Date Goto DoTokenRoundCalc DoTokenRoundCalc: If LastDateExport <> PointMapsTests\Infinity2\i2_851\Date then TokenRoundTime = (PointMapsTests\Infinity2\i2_851\Date - LastDateExport) – 1 LastDateExport = PointMapsTests\Infinity2\i2_851\Date Endif MaxTokenRound = maximum(TokenRoundTime) MaxTokenItem = maxitem(TokenRoundTime) E: If TS >= 5 then Goto Initialise The program and points above created in the CX will allow the token round time to be captured and one could essentially get very creative and change the accinfoframe value dynamically through Plain English programming. For these examples we just want to find out the token round time and manually adjust the accinfoframe1 variable to avoid any reload errors. The TokenRoundTime, MaxTokenRound and MaxTokenItem numerics can be added to a watch window or a graphic to visually monitor the TokenRoundTime. If you see that your TokenRoundTime is 5, 10 15 seconds, this is an indication you need to reduce the accinfoframe1 value. As a rule of thumb a TokenRoundTime of less then 2 seconds is acceptable, while keeping the TokenRoundTime below 0.7 seconds is ideal.

Issue Can the xPUI4 and xPDI8 expansion modules be configured in CyberStation to have the supervised ElecType? Environment xPUI4 xPDI8 xPUI-4 xPDI-8 Cause Can the xPUI4 and xPDI8 be used for supervised inputs? Resolution The xPUI4 can be configured with supervised inputs. The xPDI8 cannot be configured with supervised inputs. Note: For UL1076 listed security systems, the xPUI4 Expansion Module inputs must be configured as Supervised. Note: The xPDI8 Expansion Module does not support supervised inputs and cannot be used in UL1076 installations.  The above notes come from Document # 30-3001-504 UL 294 Access Control and UL 1076 Proprietary Burglar Alarm Systems Reference If using an ACX or bCX controller the xPBD4 and xPBA4 modules may also be used for supervised inputs, these are not compatible with the i2 or b3 controllers.

Issue Different Continuum products are approved to different approval standards and where are copies of these certificates held? Product Line Andover Continuum Environment All Hardware products: Standards listings to UL, BTL C-Tick, CE Cause Copies of the approval certificate or clarification on the different standards are required. Resolution The Agency listings each controller is approved against are defined on the datasheet, for more information see How do I get the part numbers and datasheets for Continuum products?. An example of the approvals for the bCX1 controllers are: UL/CUL 916, UL 864 9th Edition, FCC CFR 47 Part 15, ICES-003, EN55022, AS/NZS 3548, Class A, VCCI, EN61000-6-1, CE   All of the Regulatory Compliance documents including: UL, CUL, ISO,  European CE Certificates, Australia/ New Zealand  C-Tick Certificates and WSP Cert can be downloaded from The Exchange Download Center -  Regulatory Compliance   Confirmation of BACnet testing can be seen at the BTL website: http://www.bacnetinternational.net/btl/ European Standards - Continuum has been tested to the following as part of the 89/336/EEC Electromagnetic Compatibility Directive and over the years the standards have changed. Emissions -Continuum is tested against EN55022-Class A This is the emission standard for Information Technology equipment and another emission standard is the EN50081-1 but this is a generic emission level and less stringent than the IT standard that Continuum complies with. Immunity - These standards have changed over the years, older controllers were tested against the International IEC1000-4 and we state the specific levels our controllers are tested against, then when it was released in 2000 we used the EN50082-1 standard which replaced the IEC standard in Europe. But newer controllers have now been tested against the EN61000-6-2  standard that have since replaced the other immunity standards.    There is also the EN60730-1 standard that Continuum is approved to, this defines the standard controls specifications it can perform. These standards are required for us to apply the CE marking to our products.

Issue There are new versions of Continuum Reports, Archiver, Elevator Control, etc. that were updated by the Center of Excellence development team. These applications need to be upgraded prior to using Continuum 2.0 SP1 for sites that use these applications because of new memory mapping. Environment Windows 7 Windows Server 2008 Continuum Cause Continuum 2.0 SP1 uses a new memory mapping scheme that allows for better use of large memory addressing. The Continuum Add-on applications needed to be updated in order to work properly, so each of the applications has a new version. Installers need to know which versions to update. Resolution Below is a list of Continuum Add-on applications and versions needed to work properly with Continuum 2.0 SP1. Prior to installing Continuum 2.0 SP1, you need to upgrade certain Continuum Add-on Applications with new versions. It is recommended that you be prepared to rollback to Continuum 2.0 should critical applications fail to operate after the upgrade to SP1. You can download new versions of the following Add-on Applications from The Exchange at this URL: https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp Search on 'continuumreports' and locate the application.   Add-on Application 2.0 SP1 Compatible Version Access Groups 2.5.1 BioScrypt 4G V-Station Integration 1.12.1 CFR Extended Log Archiver CFR Access Event Archiver CFR Alarm Event Archiver CFR Activity Event Archiver Continuum Reports 23.0e Cogent MiY Integration 1.8.1 DVTel 6.x Video Integration 2.3.2 Elevator Control V2.6.6 2.6.7 EZ-GuardTour 1.2 EZ-Trap 1.9 Genetec Omnicast 4.8 Video Integration 1.1.1 Genetec Security Center 5.2 Video Integration 1.2.1 Personnel Data Importer Continuum Reports 23.0e Salient Video Integration 1.3.1 Stentofon Integration 1.8 Video Inquire 1.9.1   Customer-Specific Custom Applications Contact COE.Support@Buildings.Schneider-Electric.com for upgrades for the following customer-specific custom applications:   AckAlarm Area Templates PIM CADS DVTel Alarming Continuum-Excel Elevator Control V3.x Elevator Control V4.x Elevator - EasyLobby Integration Extended Log Exporter PIM 2.0 ScanShell Scanner Interface Surgard Integration Vicon Video Integration xTra    Legacy Applications Contact COE.Support@Buildings.Schneider-Electric.com for upgrades for the following legacy applications:   Area PIM Door PIM Elevator Control V2.4 Elevator Control V2.5 Unlisted Application       Download a pdf copy of this list click the following link:  Continuum Add-On Application version list

Issue Technical Support may request a System Information report to help diagnose and resolve issues. This report provides detailed insights into your system’s hardware, software, drivers, and configuration. Product Line All Product Lines Environment Supported Windows Client and Server Versions for Msinfo32.exe : Windows 11 Windows Server 2016 Windows Server 2019 Windows Server 2022 Windows Server 2025 Cause System Information reports are essential for: Diagnosing hardware/software conflicts Identifying driver issues Reviewing system configuration Supporting compatibility checks Resolution Method 1: Using the Run Dialog Press Windows + R on your keyboard. Type msinfo32 and click OK. The System Information tool will open. Go to File > Save. Save the file as a .nfo file to an accessible location. Email the .nfo file to your support representative. Method 2: Using Command Line You can also generate reports directly via command line: To create an NFO file (viewable in System Information): msinfo32 /nfo C:\Path\To\Report.nfo  To create a plain-text report (viewable in Notepad): msinfo32 /report C:\Path\To\Report.txt  To generate a report from a remote computer (requires permissions): msinfo32 /computer RemoteComputerName Additional Resources For advanced options and category filtering, refer to:  Microsoft Learn: msinfo32 For Windows 10 and older refer to:  Description of Microsoft System Information (Msinfo32.exe) Tool

Issue A newly installed program may fail to launch because it attempts to use a network port that is already in use by another application or service. How can current port usage on the host computer be determined quickly? Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell BAS & Sigma, TAC INET, TAC I/A Series, TAC Vista, Andover Continuum Environment Microsoft Windows Cause The program is trying to bind to a port that is already occupied by another process. Resolution   Open Command Prompt as Administrator Press Win + X → Select Command Prompt (Admin) or Windows Terminal (Admin). Run the following commands: View all active TCP connections with associated executables: netstat -a -n -p tcp -b​ Displays protocol, local/remote addresses, connection state, and the executable using the port. View active TCP connections with Process IDs (PID): netstat -a -n -p tcp -o  Use Task Manager to match the PID to the corresponding application. Check a specific port (e.g., port 80): netstat -a -n -p tcp -o | findstr :80 Filters output to show only entries using port 80.   Additional Tips Use Resource Monitor ( resmon ) for a graphical view of network activity. Consider using third-party tools like TCPView from Sysinternals for easier port monitoring.