Building Automation Knowledge Base

Issue Controller locks up on configuration of the Modbus TCP-IP XDriver. Environment Continuum Controller Cause The Device Comm Status point was created as an InfinityString instead of InfinityNumeric Resolution Delete the incorrect Device Comm Status point and re-create it appropriately as an InfinityNumeric.

Issue  The Modbus TCP-IP XDriver can function as either a TCP Client or a TCP Server but not both at the same time. Environment Cyberstation Continuum Controllers Cause Documentation Resolution  It is the XDriver points themselves that define the mode of the driver, in every point created, Parameter 2 should be set to either “0” for Client Mode OR to “1” for Server mode. You can’t use both in one driver. ALSO, in Client mode you need to create the Remote Device Status point, one per server, but it is Parameter 2 in the points that determines the client/ Server mode. QUESTION: If the XDriver can only operate in one mode (client or server) why does each point need to be configured with the mode type? ANSWER: There is a historical reason for this, the original design envisioned the support of both client and server points simultaneously, but for reasons that are well beyond the scope of this article this was changed to support only one mode at a time.

Issue Require sample code to configure a Door for the "two man" rule, where two valid card reads are required before a door is opened. Environment Continuum Access Control ACX5720 ACX5740 Cause Require sample code to configure a Door for the "two man" rule. Resolution For this "two man" rule you would need to take control from the Door object and do this through a Plain English program. Make sure to remove the door status input from the Door and define this as an Infinity Input if you want to use it within the Door program, otherwise the door will never show a "ValidAccess" signal for the program to work as it will be waiting for someone to walk through the Door first. See below example code of one way to accomplish this.   ========== Sample Code ========== Numeric LastCard WaitForValid1:   Door1 = off     If Door1 ValidAccess is True then       LastCard = Door1 EntryLastCard       GoTo WaitForValid2     Endif WaitForValid2:   If TS > 5s then     goto WaitForValid1   else     If (Door1 ValidAccess is True) and (Door1 EntryLastCard <> LastCard) then       Door1 = on       goto TimeWait     endif   endif TimeWait:   if TS > 5s then goto WaitForValid1 ===============================  

Issue Error updating row in the database table when manipulating object. Environment Cyberstation Cause Workstation using unsupported SQL Native Client 10.0 Resolution Use supported version of the SQL Native Client

Issue When installing SQL server 2008 or SQL 2008 R2 to manually an instance for I/NET, Vista or Continuum, sometimes an error "Invoke or BeginInvoke cannot be called on a control until the window handle has been created" will show up. Environment SQL 2008 / SQL 2008 R2 Vista I/NET Continuum SmartStruxure Cause This issue is happening because of a behavior change in .NET that is exposing an issue with SQL Setup User Interface (UI). Resolution Generally, if you just rerun the installer, it won't hit the issue again. If this can't help, just manually create a C:\temp folder and it will work fine.

Issue Access denied error creating ContinuumDB Environment Cyberstation SQL Server Cause Firewall blocking Resolution Ensure the firewall at both the WS and the SQL Server are not blocking the DB creation process. Turn off all aspects of McAfee or Norton Anti-Virus. In particular, McAfee On-Access Virus Scanning can cause this

Issue Normally using RS-485 on an ACX 57xx requires nodes to be activated to work so ordering and price could be affected by this Environment ACX57xx Schlage PIM 400-485 Cause The Schlage PIM RS-485 unit uses RS485 for communication and it's important to know if node activation is required for the Schlage solution to work Resolution The Schlage PIM RS-485 does use RS-485 for communication, but it doesn't require node activation on the comm port. The Schlage solution uses an XDriver instead in order to communicate RS-485 to the PIM

Issue Is there a way to edit the Continuum Security Group export file outside of Continuum? Environment Security Groups .sdf file format Cause The need for a more efficient method of editing Continuum user Security Groups. Resolution There is no method of editing the Security Groups export file outside of Continuum.

Issue The electrical contractor failed to pull an ground conductor with the controller power conductors.   Environment Controller installation. Controller Power. Cause Electrical contractor neglected to include a ground conductor when running power to the controller panel. Resolution All installation for the entire Continuum and Infinity controller product lines indicate that the controller power terminal must have a true earth ground connected to the ground terminal. Continuum controllers require a true earth ground connected to the ground terminal of the controller power strip.  Controller grounding is essential and impacts the controller in several ways including sensor bus communication, input accuracy, processor function and output performance. Improper grounding can also, in some cases, cause damage to the controllers.   The problem with grounding to the electrical enclosure or to the building structure is that each grounding point can have different  a ground potentials. This will especially cause issues with bus communication since all controller signals must be established with respect to the same ground reference. If each controller has a different ground reference the wave forms will be inconsistent.  

Issue Is there a way to display the value of a doors ADA output or to use this value in a Plain English program? Environment ADA output Door attributes Cause Need to display and track the value of a doors ADA output. Resolution There is no sanctioned way to access or use the value of a doors ADA output.  While in some cases it may be possible to create a separate output object with the same channel number to track this value, this kind of configuration is known to have issues and it is not recommended.

Issue The customer reported the schedule not work properly randomly, especially the holiday events not executing correctly. One item of error log 1465 was logged every 10 minutes. Environment CX9900/9940 i2 controller with version 3.2x Cause Some controllers with special version contribute to error log 1465 significantly, possibly impacting on the schedule event downloading Some i2 controllers with lower version firmware cause the schedule not to work correctly. Resolution Upgrade the CX controller to the latest version firmware. Upgrade all the i2 field controller to the late version firmware 3.300008

Issue The ACX57xx controller datasheet does not specify the AC power voltage range/ tolerance. Environment ACX ACX5740 ACX5720 Cause The DC power input specifies the voltage range on the datasheet. No documents specify the AC voltage range. Resolution You can power the ACX57xx controllers from either AC or DC power. The DC range is 12VDC - 28VDC. Max' power consumption = 50W. The AC voltage is 24VAC +10% -15% 50/60Hz. Max' power consumption = 90VA Giving an AC voltage range of  20.4VAC - 26.4VAC.

Issue Need to use a controller that has no BACnet functionality due to network security limitations on site. Environment Continuum bCX1-CR-INF (bCX9640) Cause A customer has a site with restrictive network security requirements and BACnet devices (or any other open protocol) are not allowed. Resolution The bCX9640 is an Infinet protocol controller only. This version of the bCX firmware does not have the BACnet stack installed, and there are no BACnet points able to be created in this controller. You will be fine to use this controller where BACnet support is not required or allowed.

Issue One of the following errors is thrown by the Hasp Key Utility when attempting to update the Continuum License key using the V2C file received from Schneider Electric. Invalid Parameter Update failed: KeyIdNotFound Product Line Andover Continuum Environment Continuum 2.0 Hasp Key Utility License Cause The V2C file that was emailed to the customer is corrupted. When Web based email is used to receive the v2c file from Schneider there have been cases where the file is not received in its original form.  When this happens the file size of the attachment appears to be correct.  When the c2v file is save to a folder on the workstation PC however, the file size reported is 0kb.  Resolution The solution to this is to use a non-web-based email application like Outlook or Outlook Express. 

Issue Troubleshooting 4417 DEVICE_ERR_NOADDR_I2C errors seen in Controller's Error Log. Environment Continuum Controllers Cause 0x00004417 0x00002100 0x021046e2 0x00080002 0x000000200x00004417 0x00002100 0x021046e2 0x00080002 0x00000020 "DEVICE_ERR_NOADDR_I2C" errors are related to the internal bus to the peripherals and RealTimeClock.   DEVICE_ERR_NOADDR_I2C       (no address response)      “DEVICE_ERR_NOADDR_I2C” errors are not I2 errors they are I2C errors. These errors are related to the internal bus to the peripherals (like an onboard RealTimeClock or the expansion bus (modules)).   There may have been an expansion module installed that has been removed while a PE program is still accessing an I/O on the module. Resolution Possible causes can be:   1. A defect with the onboard RealTimeClock. Check for 4417 errors followed by TimeSync errors and/or indications that the time clock is not stable similar to the following error lines.   01/01/1989 00:00:00.00 0x00004417 DEVICE_ERR_NOADDR_I2C (no address response) 01/01/1989 00:00:00.00 0x00010000 Clock change   2. An issue with the expansion bus modules. There may have been an expansion module installed that has been removed while a PE program is still accessing an I/O on the module.

Issue HID Biometric reader product obsolescence. Environment HID Desfire and Mifare Smart card and Fingerprint readers. As used on Continuum and I/Net Access Control. Cause HID have discontinued these readers. Resolution HID have discontinued production of their SmartTOUCH SB10 and SBK10 Desfire and Mifare fingerprint readers. Part numbers affected are: HID Ref: 800-8052, SE P/N 654 1903 000 - SB10 Desfire Fingerprint reader. HID Ref: 800-8057, SE P/N 654 1904 000 - SBK10 Desfire Fingerprint reader with keypad. HID Ref: 800-8050, SE P/N 654 1901 000 - SB10 Mifare Fingerprint reader. HID Ref: 800-8055, SE P/N 654 1902 000 - SBK10 Mifare Fingerprint reader with keypad.

Issue I have an Andover system that I need help with... Can you assist me with my Andover Continuum systems? I have an Andover alarm panel that got wiped out; what is the default IP address? Environment Andover Continuum Cause Phone number and email are not available online. Resolution To contact Schneider Electric for Andover Continuum system support, please visit the Contact Product Support page.

Issue Since the IP address scheme for the site had been changed, trying to start a Webclient session results in 400 bad request error in the browser session. There are no issues when accessing Webclient on the Webserver. Environment WebClient IIS Cause Default Website in IIS is configured with the old IP address. Resolution Set the new IP address in the Properties of the Default Website. Then stop and restart IIS.

Issue Can other fonts be added to EpiDesigner EpiBuilder? Product Line Andover Continuum Environment EpiBuilder EpiDesigner Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause The method to add fonts to EpiDesigner is needed to use alternate fonts. Resolution Download or install the font that is needed to a folder on Windows Unzip if necessary and then drag and drop the font file(s) into the windows fonts folder and they should automatically install. Here are some Windows instructions for installing manually. https://support.microsoft.com/en-in/help/314960/how-to-install-or-remove-a-font-in-windows After installing the fonts you can open a layout in EpiDesigner and select the newly added font.

Issue Manually selecting warm start on the restart variable or using a program to try to set it will not work Environment B3 SmartStruxure Continuum Cause Attempting to set the restart or accrestart system variable to work start will not work and may generate errors Resolution The b3885-V does not have an onboard battery, so the warm start option isn't available. Cool start or Cold start are the only options.  Programs that attempt to set warm start will need to be modified to do a cool start and use backup to flash.