How to restart the Gateway Service

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Troubleshooting

How to troubleshoot and solve issues configuring the EcoStruxure IT Gateway

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WARNING

This procedure will temporarily stop the service. Some sensor or alarm updates might be missed until the service restart is complete.

This should only be done under the direction of Customer Support.

In the examples below, replace X.X.X with your Gateway version number.

Windows

Go to Control Panel > Administrative Tools > Services.
Restart the "EcoStruxureITGateway Server - X.X.X" service.

Linux

Open Terminal and run:

 sudo systemctl restart EcoStruxureITGateway-X.X.X.service

NOTE: The systemctl command can be run from any directory by sudo users.

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