How to restart the Gateway Service

Notifications

Troubleshooting

How to troubleshoot and solve issues configuring the EcoStruxure IT Gateway

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Contact Support

Submit a support request for additional assistance with EcoStruxure IT software.

Request Support

Back to Troubleshooting

2077 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?

Select your language from the translate dropdown in the upper right.

Translate to: English

WARNING

This procedure will temporarily stop the service. Some sensor or alarm updates might be missed until the service restart is complete.

This should only be done under the direction of Customer Support.

In the examples below, replace X.X.X with your Gateway version number.

Windows

Go to Control Panel > Administrative Tools > Services.
Restart the "EcoStruxureITGateway Server - X.X.X" service.

Linux

Open Terminal and run:

 sudo systemctl restart EcoStruxureITGateway-X.X.X.service

NOTE: The systemctl command can be run from any directory by sudo users.

Didn't find what you are looking for? Ask our Experts

To The Top!

How to restart the Gateway Service

Related Forums

EcoStruxure IT forum

APC UPS Data Center & Enterprise Solutions Forum