How to allow a targeted read for Device Support

EcoStruxureIT · ‎2018-11-14

If you have created a device support ticket and have been asked to enable targeted reads for a device, you set the permission to do so in the Gateway server's web user interface in the Settings > Advanced > Targeted reads option.

To create a Device Support ticket to allow EcoStruxure IT Gateway to discover an unsupported device:

If unsupported devices are listed on the Device discovery page in the Gateway user interface, click View details.
Click Need device support? Submit a DDF Request to request support for a device you are unable to discover.

To set the permission to perform a targeted read, check the appropriate box based on how you are trying to discover the device:

In the Gateway user interface, go to Settings > Advanced > Targeted reads.
If you are trying to discover a serial Modbus device, check the first box, Allow Schneider Electric to perform targeted reads on devices serially connected to your EcoStruxure IT Gateway.
If you are trying to discover a Modbus TCP device, check the second box, Allow Schneider Electric to perform targeted reads on the following IP addresses or IP address ranges. List the IP addresses individually or specify a range.

When you confirm with device support that you have given your permission for a targeted read in the Device Support option in the Gateway, be sure to provide the following information for the devices you are trying to discover:

For a Modbus TCP device
- IP address
- Port number
- Server address

For a Modbus serial device
- Communication port
- Server address
- Baud Rate
- Data Bits
- Parity
- Stop Bits
- Flow Control