How to allow a targeted read for Device Support

[EcoStruxureIT]

If you have created a device support ticket and have been asked to enable targeted reads for a device, you set the permission to do so in the Gateway server's web user interface in the Settings > Advanced > Targeted reads option.

To create a Device Support ticket to allow EcoStruxure IT Gateway to discover an unsupported device:

1. If unsupported devices are listed on the Device discovery page in the Gateway user interface, click View details.

2. Click Need device support? Submit a DDF Request to request support for a device you are unable to discover.

To set the permission to perform a targeted read, check the appropriate box based on how you are trying to discover the device:

1. In the Gateway user interface, go to Settings > Advanced > Targeted reads.

2. If you are trying to discover a serial Modbus device, check the first box, Allow Schneider Electric to perform targeted reads on devices serially connected to your EcoStruxure IT Gateway.

3. If you are trying to discover a Modbus TCP device, check the second box, Allow Schneider Electric to perform targeted reads on the following IP addresses or IP address ranges. List the IP addresses individually or specify a range.

When you confirm with device support that you have given your permission for a targeted read in the Device Support option in the Gateway, be sure to provide the following information for the devices you are trying to discover:

• For a Modbus TCP device
  • IP address
  • Port number
  • Server address

• For a Modbus serial device
  • Communication port
  • Server address
  • Baud Rate
  • Data Bits
  • Parity
  • Stop Bits
  • Flow Control