NetBotz 4.x discovery issue when Gateway proxy settings are configured

[EcoStruxureIT]

The EcoStruxure IT Gateway fails to discover NetBotz 4.x devices on the public network. A connection issue appears in the logs.

NetBotz 4.x devices use HTTP(S) to communicate with the Gateway. The Gateway's proxy settings apply to all HTTP traffic that leaves the Gateway. Even if the NetBotz 4.x device is on your company network, the Gateway sends its traffic to the proxy first.

NOTE: This issue does not apply to NetBotx 4.x devices connected to the Gateway appliance private network.

This issue will be addressed in a future release.

Resolution

Verify that:

• Your Gateway and NetBotz 4.x device are on the same network segment.

• The Gateway can reach the NetBotz 4.x device via ping and in a web browser.

• Your Gateway can communicate with your proxy server to reach the EcoStruxure cloud.

Workaround

IMPORTANT: This workaround does not persist through a Gateway software update.

1. Open the net.properties file in the EcoStruxure IT Gateway installation folder:

   EcoStruxureITGateway version/jre/conf/net.properties

2. Find the line http.nonProxyHosts.

   Add the IP address you want to exclude from the proxy settings at the end of line.

   Example: http.nonProxyHosts=localhost|127.*|[::1]|192.168.1.15

3. Restart the EcoStruxure IT Gateway service or process.