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Device is offline after replacement or RMA
Troubleshooting
How to troubleshoot and solve issues configuring the EcoStruxure IT Gateway
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Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
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When you replace a device and reuse the IP address and device configuration credentials from the old device, the new device will show as offline in the Gateway.
Delete the offline device from the Gateway device list, and then manually rediscover the new device.