Device discover fails - SNMP is disabled by default on new APC NMC firmware

Notifications

Troubleshooting

How to troubleshoot and solve issues configuring the EcoStruxure IT Gateway

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Contact Support

Submit a support request for additional assistance with EcoStruxure IT software.

Request Support

Back to Troubleshooting

1895 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?

Select your language from the translate dropdown in the upper right.

Translate to: English

New versions of the APC Network Management Card (NMC) firmware have the SNMP protocol disabled by default. You cannot discover devices with this new NMC firmware in EcoStruxure IT Expert or Data Center Expert until SNMP is enabled.

Connect to the device using HTTPS or SSH.
Enable SNMPv1 or SNMPv3 on the device.
Run the device discovery in the Gateway or DCE.

Note: The SNMP settings on previously discovered devices are not affected by a firmware update to a version that contains these security updates.

Read more about these security updates to APC devices.

Didn't find what you are looking for? Ask our Experts

To The Top!

Device discover fails - SNMP is disabled by default on new APC NMC firmware

Related Forums

EcoStruxure IT forum

APC UPS Data Center & Enterprise Solutions Forum

Device discover fails - SNMP is disabled by default on new APC NMC firmware