How to troubleshoot and solve issues configuring the EcoStruxure IT Gateway
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If you need to replace a device that is monitored by the Gateway (RMA, for example), and you want to use the same IP address and credentials, you must log in to the Gateway and do the following:
Delete the existing device. See how
Run a discovery for the new device.
Wait about 10 minutes for the device to start reporting data.
Change the location of the device if necessary.
NOTE: The Gateway does not retain the sensor history for the device you replace.
It is important to delete the existing device first before you discover the new device because:
The Gateway may show the existing device as online even though it is no longer accessible because the new device will respond at that IP address.
The Gateway will show two devices at the same IP address, but only the new device updates sensor values.
When the next Gateway update is performed, the new device may be discovered automatically, and then the old device will show that it is offline.
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