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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
821 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4869 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4199 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4766 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6547 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8656 3 1
Latest Reply: Charles_Murison

Solved
Arsyad_Azhari
Arsyad_Azhari

is PM8000 need backup from UPS to capture disturbance ?

Dear Experts, i wonder to know that is it mandatory for PM8000 to be backup with UPS in order to catch up disturbances ? how if user install PM8000 without backup from UPS, is it still can catch distur...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2879 0 4
Latest Reply: Sanjeet_Sahota

Solved
Anonymous user
Anonymous user

Registers for Branch circuits on a HDPM6000

Hello - I am trying to figure-out how to calculate the register numbers for:HDPM6000. for the branch circuits on the HDPM6000: - I_Avg - V_Avg - PF_tot - kVAR_total - kW Real The HDPM has 42 branches ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1863 1 1
Latest Reply: Charles_Murison

Solved
T.Okada
T.Okada

Range of the power factor register (Modbus Register number 3150, Power...

Hello, I have two question about power factor register(Modbus Register number 3150, Power Factor Total) of ION9000. I think the relation between the display value of power factor and the internal regis...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3563 0 4
Latest Reply: T.Okada

Solved
T.Okada
T.Okada

Does the PM8000 modbus register list contain points for line-to-line T...

Does the PM8000 modbus register list contain points for line-to-line Total Harmonic Distortion?Within the PM8000 series meter modbus register list document there are three register present for line to ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1980 0 2
Latest Reply: T.Okada

Solved
eRicC
eRicC

Voltage Oscillation Detection

Hi there,There is an application requiring the advanced PQ meter (i.e. ION7400 / 7650 / 9000) to detect the power quality of "voltage oscillation" on the distribution network. Such oscillation (in RMS ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
9358 0 16
Latest Reply: eRicC

Solved
JuanMQT
JuanMQT

ION8650 Temperature coefficient

Dear Experts, I have a request form a big customer, is there any datasheet of technical document where I can find the temperature coefficient in (% / °C) I have found that the datasheet refers to compl...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1823 0 1
Latest Reply: DanL

Solved
AndersDahlskog
AndersDahlskog Contributor

ION9000 Demo Kit Firmware

Hi In my demo kit METSE92040DEMOK I have upgraded to firmware to 003.001.000 (needed to test this function with ION Setup) but now lost all data records. Is it possible to import a demo firmware again ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1602 0 1
Latest Reply: Tom_Stevenson

Solved
SESA528
SESA528 Contributor

Connect PM1000 to PME2021

Hi admin, My customer have PM1000. I saw PM1000 have port communication RS485 (Pin 7_[ D1+] and Pin 14_[D0-] in attached image). But when i connect to PME2021, i can't read data. Pls help me. Thank...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2270 0 1
Latest Reply: Robert_Lee

Veronika1
Veronika1

PM5560 firmware issue

Hi everyone,We have a customer who has a PM5560 that shows this message when we try to modify the device settings via webpage. Thank's for your assistance in this matter. Best Regards, Veronika.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1632 0 1
Latest Reply: mostafa

Solved
KlaudiaKl
KlaudiaKl

BACnet IP server communication failure

Hello!I've got the issue with communicating Enterprise Server or Automation Server with BACnet IP server gateway (Modbus to BACnet IP Intesis: https://www.intesis.com/products/protocol-translator/modbu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4478 0 2
Latest Reply: KlaudiaKl

Solved
T.Okada
T.Okada

Can the combination of HS power meter module's output register and set...

I have a question about detection of disturbance using ION7650's HS power meter module and setpoint module. I know that HS power meter module can calculate half cycle RMS value of Voltage or Current, F...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3284 0 7
Latest Reply: T.Okada

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