Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
    • EcoStruxure IT Help Center
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Important Announcement: Community Back to Full Functionality

Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.

ION9000 Battery low event

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • ION9000 Battery low event
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
299
Ramasamy_N
Commander Ramasamy_N Commander
75
DanL
Captain DanL Captain
72
Robert_Lee
Captain Robert_Lee Captain
67
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Metering & Power Quality
Solved
Jeon
Ensign Jeon
Ensign

Posted: ‎2021-03-07 09:52 PM

0 Likes
3
738
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2021-03-07 09:52 PM

ION9000 Battery low event

Hi all,

 

Do me a help please.

 

I using the PME2020 and connect the ION9000 Power Meter.

When i was first connect the ION9000 from pme2020, found a 'battery low' Event in Power meter.

and a few days later, occur to network error from ION9000. (same about reset to Power 2~3 times)

 

My question is,

NO.1 : Is the occurrence of the event 'battery low' related to the network error? 

NO.2 : Could I replacment battery of ION9000? (i mean battery only)

 

Thanks.

Tags (1)
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2021-03-08 09:17 AM

1 Like
2
727
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2021-03-08 09:17 AM

Hello @Jeon,

 

The battery on the ION9000 is designed to last at least 10 years. Including if meter is unpowered during this time. Given that no ION9000 is close to 10 years old there currently is no part number available for the battery replacement. Note that this battery is solely used to provide power to internal clock inside the meter and not directly tied to communications. 

 

That being said something strange is happening with you meter. I would recommend contacting technical support. They may recommend returning the meter. However a technical support case is required first.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities

See Answer In Context

Tags (1)
  • Tags:
  • english
Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2021-03-09 07:26 AM

0 Likes
0
719
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2021-03-09 07:26 AM

Hello @Jeon 

 

"is it okay I continue to use it?"

This is a loaded question I cannot answer for you. If the meter loses power, the clock will reset to 0, then when power restored, the meter will try find the last known timestamp until the meter is time sync'd again.

 

This could also be a sign of something else happening in the meter that is not obvious. There may be other unintended behavior. 

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities

See Answer In Context

Tags (1)
  • Tags:
  • english
Reply
Replies 3
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2021-03-08 09:17 AM

1 Like
2
728
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2021-03-08 09:17 AM

Hello @Jeon,

 

The battery on the ION9000 is designed to last at least 10 years. Including if meter is unpowered during this time. Given that no ION9000 is close to 10 years old there currently is no part number available for the battery replacement. Note that this battery is solely used to provide power to internal clock inside the meter and not directly tied to communications. 

 

That being said something strange is happening with you meter. I would recommend contacting technical support. They may recommend returning the meter. However a technical support case is required first.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)
  • Tags:
  • english
Reply
Jeon
Ensign Jeon
Ensign

Posted: ‎2021-03-08 06:37 PM

0 Likes
1
723
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2021-03-08 06:37 PM

Hello @Charles_Murison 

Thank you for answel,

 

I also thought it wouldn't have related to network that 'battery low' event but im not sure.

Thank you notice to me.

 

So, i doing to find to communication error, other method...(re-cable work, duplicate of IP address, etc.) So far its okay.

After that, if it would be occur again, I should contact to technical support.

 

And one more question,

If i don't use internal clock, is it okay i continue to use it? 

 

Thanks a lot.

Tags (1)
  • Tags:
  • english
Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2021-03-09 07:26 AM

0 Likes
0
720
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2021-03-09 07:26 AM

Hello @Jeon 

 

"is it okay I continue to use it?"

This is a loaded question I cannot answer for you. If the meter loses power, the clock will reset to 0, then when power restored, the meter will try find the last known timestamp until the meter is time sync'd again.

 

This could also be a sign of something else happening in the meter that is not obvious. There may be other unintended behavior. 

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)
  • Tags:
  • english
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc