ION9000 Battery low event

[mimi1002]

Hi all,

Do me a help please.

I using the PME2020 and connect the ION9000 Power Meter.

When i was first connect the ION9000 from pme2020, found a 'battery low' Event in Power meter.

and a few days later, occur to network error from ION9000. (same about reset to Power 2~3 times)

My question is,

NO.1 : Is the occurrence of the event 'battery low' related to the network error? 

NO.2 : Could I replacment battery of ION9000? (i mean battery only)

Thanks.

[Charles_Murison · Accepted solution]

Hello @mimi1002,

The battery on the ION9000 is designed to last at least 10 years. Including if meter is unpowered during this time. Given that no ION9000 is close to 10 years old there currently is no part number available for the battery replacement. Note that this battery is solely used to provide power to internal clock inside the meter and not directly tied to communications. 

That being said something strange is happening with you meter. I would recommend contacting technical support. They may recommend returning the meter. However a technical support case is required first.

Regards,

Charles

[mimi1002]

Hello @Charles_Murison 

Thank you for answel,

I also thought it wouldn't have related to network that 'battery low' event but im not sure.

Thank you notice to me.

So, i doing to find to communication error, other method...(re-cable work, duplicate of IP address, etc.) So far its okay.

After that, if it would be occur again, I should contact to technical support.

And one more question,

If i don't use internal clock, is it okay i continue to use it? 

Thanks a lot.

[Charles_Murison · Accepted solution]

Hello @mimi1002 

"is it okay I continue to use it?"

This is a loaded question I cannot answer for you. If the meter loses power, the clock will reset to 0, then when power restored, the meter will try find the last known timestamp until the meter is time sync'd again.

This could also be a sign of something else happening in the meter that is not obvious. There may be other unintended behavior. 

Regards,

Charles