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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5087 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
danielbarrantes
danielbarrantes

PM5560 meter swap

Hello, currently a client has a PM5560 meter with a completely blank screen, however the meter does communicate to the PME. This meter is going to be replaced by another PM5560 and I would like to know...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2719 0 3
Latest Reply: Ramasamy_N

Solved
thinghus
thinghus

PM8000 firmware update to 2.1.0 stuck in download mode

Hi I'm trying to upgrade my PM8000 METSEPM8243 to latest firmware (4.5.0) from 1.0.57. Initially I tried to upgrade to MID firmware 2.1.0, but after installing the first part of the .ZIP (version 1...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3367 1 5
Latest Reply: BrandonReed

Solved
DPMalagar
DPMalagar

EasyLogic APF Rating

I would like to confirm if the Total Capacity of EasyLogic APF is distributed on each phase or the capacity rating nameplate was rated individual to each phase. Thanks in advance
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1349 0 2
Latest Reply: DPMalagar

Solved
KimS
KimS Contributor

HDPM6000 UDP Port 47808 change to UDP Port 47807 for BACnet

Customer is using BACnet with the HDPM6000. How can I change the UDP Port 47808 to UDP Port 47807?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1853 0 1
Latest Reply: KimS

Solved
NishitShah
NishitShah Explorer

Which Power Tag is recommended for 3Phase Supply having Single Pole MC...

Please find the below Single Line Diagram and details for same.Request guidance and comments on same.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1271 0 2
Latest Reply: NishitShah

Solved
Liangchen1982
Liangchen1982

analog output module : Normalized value error

Hello SE, I am seeing an issue with analog output module of my ION8650 (FW: 4.40.001), Source: 229, zero scale 195, full scale 253, Normalized shows 1 which is not correct. I changed full scale registe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1798 0 1
Latest Reply: Charles_Murison

Solved
kalatech
kalatech

Modbus TCP String to EBO AS-P

Hello, I have a device connected to AS-P using Modbus TCP. I need to read the serial number and some other values which are string type in the device. In the Modbus Point menu when I try to add a new v...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2517 0 3
Latest Reply: CraigEl

Solved
JohnVanGorp
JohnVanGorp Contributor

HDPM6000 Configuration Guide

The new HDPM6000 Configuration Guide draws from existing HDPM6000 platform documentation to provide a streamlined description of key configuration tasks, including: correctly installing and connecti...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4737 13 1
Latest Reply: JohnVanGorp

Solved
danielbarrantes
danielbarrantes

ION7650 Modbus COMM

Hello, I have 2 ION7650 meters whose values ​​via Modbus only give me 65535, I would like to ask if this answer is typical in any specific case, such as the modbus protocol disabled or something like t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6227 0 8
Latest Reply: danielbarrantes

Solved
Liangchen1982
Liangchen1982

Unable make Telnet connection to ION8650

Hello SE support, I am unable to make the telnet connection to a ION8650 meter, and got error message: "Could not open connection to the host, on port 23: Connect Failed." check the comm module, can'...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1185 0 1
Latest Reply: Mehran_Mehrnia

Solved
Ricardo_RM
Ricardo_RM

Clock synchronization problems

Hello community A customer has a problem with the PME's time synchronization with the meters. He mentions that the problem is in all the meters that are integrated into the PME. An example that he me...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3366 0 5
Latest Reply: Mehran_Mehrnia

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