Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 238
  • Power Quality 228
  • PM8000 224
  • PM5000 199
  • ION9000 196
  • Insulation Monitoring 136
  • ION7000 85
  • ION8000 74
  • PowerTag Energy 57
  • PM Announcements 41
  • Did you know 40
  • HDPM6000 39
  • iEM3000 30
  • PM3000 18
  • PM Guidebooks 17
  • PM Downloads 14
  • iEM2000 12
  • ION Guidebooks 12
  • ION Downloads 9
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Charles_Murison Champion
566
Mehran_Mehrnia
Mehran_Mehrnia Champion
195
Ramasamy_N
Ramasamy_N Champion
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
55
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
47
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
45
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
821 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4868 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4198 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4766 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6546 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8655 3 1
Latest Reply: Charles_Murison

Solved
luke.bentley
luke.bentley

PM5560 Password after firmware update

Hi, i just had to update the firmware on a 5560 from 4.1.8 to 4.2.1 so i could get implicit messaging working with a Rockwell PLC but now i can't log back into the meter's webpage. I've tried using th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1742 0 2
Latest Reply: luke.bentley

Solved
DCarlson
DCarlson Mentor

Full ION 9000 modbus map with "Data Mapping PQ Modules"

I am looking for documentation that defines EXACTLY what information the "Data Mapping PQ Modules" provides and what modbus addresses this information is found at. Currently the Full modbus map for th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2260 0 1
Latest Reply: Mehran_Mehrnia

ryanAstiefes
ryanAstiefes

Export GVL to .CSV when using DUT

Reading through some of the Forums they say to put the GVL in Textual Format and copy paste the GVL into a .csv, but when using DUT's the variables are not expanded in Textual Format. How do I export ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1162 0 0

2023-12-19

Mr_Peach
Mr_Peach

Pulse on time - Power Meter PM5300

Anybody found a solution for the below? max pulse rate 20mS. Need longer pulse rate? How does PM5100 Pulse output work and what is the maximum Pulse ON time?IssueHow does PM5100 Pulse output work and w...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
987 0 0

2023-12-19

Solved
Liangchen1982
Liangchen1982

ION 8650 IRIG-B clock source

Hello, I have many ION 8650s with IRIG-B time synchronize connection, and have a question regarding the CL1 Clock Source: I know it should be set to "COMM". however, I have many sites and they are se...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2963 0 5
Latest Reply: DanL

Solved
JK1
JK1 Contributor

Password reset PM5000

Hi every one,I have client who don't remember passwords for PM5111 and PM5330. I know user guide and I see "return the meter for factory reconfiguration" but maybe is any chance to not destroy all col...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1750 0 1
Latest Reply: Charles_Murison

Solved
Liangchen1982
Liangchen1982

Maximum ION connection

Hello, Maximum Connections of ION protocol is 8, is it possible to allow the ION8650 being access by more than 8 ION connection? If not, how to delete/disconnect other unnecessary ION connections? ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1427 0 3
Latest Reply: Charles_Murison

Solved
Liangchen1982
Liangchen1982

ION8650 load profile interval data sum

Hello, The load profile data interval is 5 minuites in the ION8650 meter, is there a way in IONsetup or Vista to view the interval data by 15 minuites without changing the 5 minuites default setting ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1356 0 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Stuart_Cheng Contributor

ION9000 response time

Hi All, I am looking for the response time of ION9000 from detecting a specific condition (ex: frequency exceeds a certain threshold) to sending a digital out signal. I found the following descrip...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1079 0 1
Latest Reply: Charles_Murison

Solved
radovan8
radovan8

Control Action Error on PME for PM8000

Hi There, I was trying to enable Sag/Swell Detection on an existing PM8000 meter I have on site. I was prompted with the login information, I entered the credentials correctly and then i received an ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2253 0 3
Latest Reply: Charles_Murison

Thierry_Baudard
Thierry_Baudard Champion

Overlap video experience with PowerTagLink and PowerTag Energy sensor

This video with PowerTagLink gateway and PowerTag energy sensor to illustrate the overlap phenomena between Wi-Fi and SE Wireless communication based on 2.4GHz radio band. Even if PowerTagLink has be...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1059 2 0

2023-12-08

  • « Previous
    • 1
    • …
    • 63
    • 64
    • 65
    • …
    • 233
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore