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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2482 4 11
Latest Reply: Mehran_Mehrnia

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2361 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2744 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2786 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4530 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6809 3 1
Latest Reply: Charles_Murison

Solved
Christian_Sáenz
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GPRS/GSM PM5650

Hi team, We have a project where it is required to send the information from the PM5650 to the monitoring center, but the site where the meter will be has no connection.Panel server has the SIM card ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1110 0 1
Latest Reply: Ramasamy_N

Solved
AdrianPhelan
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PM3255 OS Download

I have received this image from one of our sites on a PM3255 meter which states "OS not present, Download required". This note will not go away even after a power down. Not sure if is related to the en...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1577 0 4
Latest Reply: Ramasamy_N

Solved
Martijn_
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Calculated Neutral PM710 turn off

The calculated Current Neutral values in our PM710 meters are too high. Which calculation is used for the neutral, is it possible to change this calculation? Turn off this calculation in the meter, is ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1042 0 2
Latest Reply: Martijn_

Solved
Wade_Chang
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Do we have DC meters ?

Hi experts Good afternoon. Don't we have DC meters ? I could not find it. I saw a Q&A, but it's long time ago. Some requirements from our client : Do we have any good suggestions? Best r...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1213 0 1
Latest Reply: Charles_Murison

Solved
akassabji
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PM8000 - Writing to Modbus Registers

Hello, I'm trying to write numeric value to Modbus registers on PM8000 (Modbus TCP). Checking PM8000 Modbus map, found that registers from 52301-52379 (40 registers) are for for External Numeric Value ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4798 0 12
Latest Reply: ausfrosty1

Solved
ausfrosty1
/html/rank_icons/Crewman.png ausfrosty1

Viewing internal registers of PM8000 in ION Setup

Hi, I was wondering if it is possible to view the current value(s) in internal registers of a PM8000 through ION Setup. For instance if I have an arithmetic block with two inputs(sources) and one outpu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1866 0 3
Latest Reply: ausfrosty1

Solved
Ricardo_RM
/html/rank_icons/Lieutenant_JG.png Ricardo_RM

Problems with PME2020 licenses

Hello, a client has problems with his PME licenses in the 2020 version, where even though he has his licenses active in the system, the PME does not recognize them when trying to log in. They tried to ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2527 0 2
Latest Reply: Ricardo_RM

Solved
Tomohiro-Okada
/html/rank_icons/Lieutenant.png Tomohiro-Okada

How does the ION meter keep time when the power is off?

Hi support, Our customer asked me " How does the ION meter keep time when the power is off? " and "Is it possible to replace the battery if the ION meter keeps time using something like coin battery?"i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1635 0 6
Latest Reply: Charles_Murison

Solved
DanielCH
DanielCH

Record harmonics every 15 min (with datarecorder)

Hello please help me with this:Is it possible to periodically log more than 16 variables with a data logger?I need to record the readings of the 20 harmonics of current I1 every 15 min, but the data re...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1243 0 2
Latest Reply: DanielCH

hassanjamil12
hassanjamil12

How to write on smartX Controller AS-P through modbus interface in Bui...

I am trying to write value on AS-P controller through modbus interface with Modscan. I am able to write on Modbus interface through Modscan but the value is not updating on AS-P controller.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
853 0 0

2023-01-28

Solved
ale.Moreno
ale.Moreno

Security ION 7400 Password

I need to log in with a power user but the password was lost. Can I restore security?     
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2928 0 2
Latest Reply: ale.Moreno

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