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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3504 4 13
Latest Reply: Charles_Murison

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2783 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2961 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3093 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4935 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7086 3 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Disturbance Direction Detection DDD

DDD is available on the ION8650, ION7650 and the new PM8000.Disturbance Direction Detection (DDD): A Real-Time Power Quality Analysis FeatureDiscover how the PowerLogic metering feature disturbance dir...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
9229 6 20
Latest Reply: sesa297420_brid

Emilie_Ernwein
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Have you notice distorted values display on PM meters?

Schneider electric PMxxxx and their efficient running rely largely on the connected Current Transformers, their installation and their calibration. CTs are sensors sending electrical signal to the PMxx...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1108 0 0

2023-03-27

Solved
Windsor
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PM8240 Modbus Issue

I have a system with several PM8240 power meters as serial Modbus slaves to an Easergy T300 RTU. Occasionally the T300 loses communications to the power meters (not all at the same time). An extract ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4607 0 11
Latest Reply: Windsor

Solved
Chiragshah
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PM5320 meter KWH reading not matching with ION setup

Dear Team, We have received one complaint for PM5320 meter. Issue observed is KWH reading mismatch . on meters display it is showing 5.665Gwh while on ion setup it is showing 1666949.887 kwh. So please...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2331 0 4
Latest Reply: Robert_Lee

Solved
sesa241307
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ION 7650 password

Hi am i able to reset or get a master password for ION7650 if forgoten of password? I had 4 x ION7650 lock with password unable to edit or change any setting.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2938 0 9
Latest Reply: Charles_Murison

Solved
andrewback
andrewback

PM8000 configuration for split-phase.

How should a PM8000 meter be configured when used with a split-phase supply where there are only 2 of 3 phases available?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1115 0 2
Latest Reply: andrewback

Solved
TMellors
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PM8000 Firmware upgrade NAK error

Hi there We are in the process of upgrading the firmware of a number of PM8000 series meters, however on a number of the devices the attached error message comes up when trying to move from the current...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1787 0 3
Latest Reply: Tom_Stevenson

Veronika1
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PM5560 energy count reset

Hi everyone!A customer's PM5560 meter has restarted the energy count. This device has been installed just 4 months ago and it happened when the energy had a value that didn`t reach the limit of the met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1275 0 2
Latest Reply: Veronika1

Victory_Kasuwa
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Product Selector for ION8650 is now Live!

We are excited to announce that now our Advanced Utility Meter PowerLogicTM ION8650 has its new Product Selector. Build your one-point revenue and power quality solution at ease with the PowerLogic...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1503 2 0

2023-03-16

Solved
Chiragshah
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PM2230 over voltage trip alarm reset

Dear Team, We are facing one issue in PM2230. Where meter is configured for Over voltage tripping purpose. Meter is working fine and tripping breaker at set point. However it takes long time to reset. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1480 0 2
Latest Reply: Chiragshah

Arunprasad
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PowerLogicTM VL series- Modbus Setup

Hello All, We have done a small modification to the Modbus parameter setting. Modbus parameters must be configured through the expert setup menu in section 700 (see PowerLogic™ User manual paragraph 5)...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1020 0 0

2023-03-12

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