Building Automation Knowledge Base

Issue Dimensions for the back plate (part # ENCL-300-BKP) used with the ENCL-300-TUB. Environment General Hardware Cause Dimensions not listed in iPortal Resolution Length = 28"     Width = 22.5"     Depth (thickness) = 0.5"

Issue Which valves sizes are available for the V241 valve? Environment V241 Cause Size specifications for V241 valves. Resolution The V241 valve is available in the following sizes: DN15, DN20, DN25, DN32, DN40, DN50. Some of these are available in different Kvs values. For more information and details, please see the V241 data sheet available on the Extranet.

Issue Sigma devices connected to an Ethernet Cat7 network? Environment Network Ethernet Cat5e Cat6 Cat7 Cause Connecting Sigma devices to a Cat7 network. Resolution Ethernet networks are categorised by numbers, 5e, 6 and 7 for instance. These numbers refer to the cable types used and the speed they are capable of communicating at. With this in mind, Sigma devices mostly communicate at 100M, so as long as the switches they are connected to will communicate at this speed, Cat5, 6 or 7 does not matter. Below is some general information on the Cat numbers. Cat5/5e. This is the older standard for Ethernet cabling, used by older equipment which was capable of either 10BaseT (10MBs) or 100BaseT (100MBs). These cables used 4-pair, twisted, unshielded cable. Cat6 Increases cable's frequency rate to 250MHz, instead of the Cat5 and Cat5e's 100MHz spec. It allows faster and more reliable transfer speeds, especially when combined with Cat6's improved insulating qualities. In fact, these two features combined make both Gigabit and even 10-Gigabit speeds possible, though the maximum cable length is halved to around 55m when using the latter. Cat7 Increases cable's frequency rate to 1000MHz, To achieve this, shielding has been added for individual wire pairs and the cable as a whole. Besides the foil shield, the twisting of the pairs and number of turns per unit length increases RF shielding and protects from crosstalk.

Issue The STR800 sensor is a replacement for the TSMN-57011-850.  What is the thermistor's accuracy?  The datasheet (F-27739) does not provide this information. Environment Temperature sensors Cause Missing data in the spec sheet Resolution Sensing Element:  Thermistor resistance, 10,000 ohms at 77°F (25°C) shunted with an 11K ohms 0.1% resistor. Within operating temperature limits of 32 to 158°F (0 to 70°C): Error ±0.36°F (0.2°C) maximum Drift/Year 0.045°F (0.025°C) maximum Over Operating Temperature Limits: Error ±0.76°F (0.42°C) maximum Drift/Year 0.09°F (0.05°C) maximum

Issue I/A Series G3 Software Drivers Returns Environment I/A Series G3 software drivers Examples: ENC-DRV-MOD, ENC-DRV-MOD-T etc.  Cause The wrong software driver was purchased for an ENC-520 and the ENC-520 has been shipped to the customer.  Resolution There are no returns on software drivers. A purchase would have to be made for the software driver that is required.  The existing driver that was wrongly purchased can be re-license for use on another G3 device by purchasing an I/A Series license change (IA-LIC-CHG). 

Issue What is the difference between the MNL-V3RV3 and the MNL-V3RV3-A? Environment  MNL-V3RV3 MNL-V3RV3-A Cause MNL-V3RV3-A is a new part number, and it isn't clear how it differs from the existing  MNL-V3RV3. Resolution The MNL-V3RV3-A meets the requirements of the Buy American Act (BAA).

Issue Dimensions for the ENCL-DOOR-PLA.  Environment DMS Cause They are not provided on the datasheet available via iPortal. Resolution Dimensions are illustrated below:

Issue Will a MVB46 fit straight onto a V311T valve?   Environment Controlli / Satchwell MVB46 TAC Forta Cause Controlli actuator on Schneider Electric / TAC valve Resolution   The Forta series actuators are suitable for use on the V311T valve. The data sheet for V311T has the different size Forta actuators listed, depending on application requirements.

Issue Can Continuum Extended logging be configured on point with a Log Interval of less that 60 seconds. Environment Continuum CyberStation Extended Logging Cause The project spec calls for extended logging of point with a 5 second log interval. Resolution While it is possible to configure extended logging points for intervals of 1 to 59 seconds, this is not recommended.  Continuum should notify the operator that this is not recommended when the point is configured.

Issue When the CX9640 was upgraded using the node count upgrade upd file supplied by Schneider Repair, the node count shown on the controller options page does not increase. Environment Node count upgrade NetController CX96xx Cause Bad upd file. Resolution Contact repair to get a replacement node count upgrade file.

Issue Which replacement gland kit is suitable for the VZ, VZF, VSF valves? Environment VZ, VZF, VSF 626-9-203 667-9-201 626-9-311 Cause Replacement for worn out components Resolution For VZ, all sizes, use: 626-9-203 For VSF 15, 20, 25mm, use: 626-9-203 For VSF 32-50mm, use: 667-9-201 For VZF 65-150mm, use: 626-9-311 For more information and details, please see the data sheets.

Issue Do we have any thermal switches in our portfolio? Environment Thermal switch bi-metal Cause Application or customer requires/requests a bi-metal thermal switch Resolution Unfortunately, no such product is available in neither the "Industries" or the "Buildings" portfolio.

Issue Is it possible to customize the email message body of Reports that are emailed using ReportCmdLine.exe? Environment Continuum Cyberstation Outlook Cause Want to modify the email message body to include more information about the Report. The message in an Alarm that is being emailed can be changed with an email format file using XML tags, can the same thing be done with Reports being emailed? Resolution It's not possible to modify the email message body of an emailed Report.

Issue Need to delay an Input from going into alarm before sending that alarm to an email recipient. Product Line EcoStruxure Security Expert Environment Security Expert Cause Have a requirement to email alarms for Door inputs that are not actually tied to Door records. Resolution One method of configuring this is to use an Area: Add the Input to the Area to trigger an alarm Configure that alarm event into an Email using an Action.  See the following detailed steps:  Under Programming: Inputs Configure the Alarm Input Speed option for the Input. This will be the delay time before the input triggers an alarm event. Set this to how long the door needs to be open before the alarm is generated. Under Events Create an Event Filter and add Area <Area_Name> Alarm Activated Create an Alarm and add the Event Filter to it. Create an Action. Configure the Type as Send E-mail Configure the Event Filter to that created previously. Set the Email Settings as required. Under Programming Create an Area On the Configuration tab set all timings to 0. Within the Input On the Areas and Input Types tab add this new Area to Area 1 field Set the Input Type 1 to Instant. In the Options enable Log to Event Buffer so the activations are reported. This setting can be reverted after testing.

Issue While upgrading to StruxureWare Building Operation 1.4, the upgrade fails due and the following error occurs. Backup should include historical data! Product Line EcoStruxure Building Operation Environment Upgrade Backup Historical data 1.4 Cause A Configuration Only backup was done to the AS prior to upgrading the database.  Resolution The upgrade workflow process described at StruxureWare Building Operation Web Help calls for the AS or ES to be backed up at the beginning of the upgrade process.  A note at the end of section 10.2.1 of the release notes for 1.4 state the following: Automation Server will now upgrade in a two stage process where the first step copies the backup file from the Automation Server to the PC running Device Administrator and does all of the necessary activities to upgrade the database. In order for this to be accomplished the backup that is kept in the Automation Server must include historical data. If the backup stored in the Automation Server is Configuration only, the upgrade will fail. The workaround is: Run another backup and include historical data Remove and re-add, from the Device Administrator, the AS with the failed message. Re-run the upgrade.

Issue All Custom Types in an AS-P suddenly disappeared and it is not possible to create any new Custom Types. When trying to create a Custom Type it results in an invalid Custom Type object:   Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause For an unknown reason, the Configuration database has become corrupt. Resolution Workaround 1: Do an upgrade of the AS-P to the same version which should fix this issue.   Workaround 2: Restore a backup taken before this issue appeared.

Issue Needs a 230V actuator to replace existing actuator on customer installation Environment Forta M800 V211T Cause Application requirement Resolution The Forta M800, part no 8800310030 is suitable as 24V actuator for the V211T.

Issue Ordering a specific controller with the options required seems complicated. What do each of the options mean and how do I build the part number for the controller I want? Environment ACX57xx Netcontroller II Cause The parts list is huge and there does not seem to be detailed information on how to organize each character in the part number to get the controller with the options that you want. Resolution ACX Series Part Numbering Scheme ACX Series part numbering has been structured to make it easier to choose and find the right corresponding part number. All part numbers consist of 13 characters. Configurable options use unique letters so that features cannot be confused. A zero, specifically a "0", is used when a feature is not enabled in the desired configuration. To order an ACX Series controller, follow the scheme described in the PDF here to determine the appropriate part number. (Note: you MUST login to Buildings Download Center to view/download the document)   NetController II Part Numbering Scheme NetController II part numbering has been structured to make it easier to choose and find the right corresponding part number. All part numbers consist of 15 characters. Configurable options use unique letters so that features cannot be confused. A zero, specifically a "0", is used when a feature is not enabled in the desired configuration. All NetController II units are configured to support 32 IOU modules, and will come standard with Ethernet and full use of 128 MB of memory. There is no need to specify this in the part number. To order a NetController II, follow the scheme described in the PDF here to determine the appropriate part number. (Note: you MUST login to Buildings Download Center to view/download the document)

Issue Unable to use "Object" as a keyword in SmartStruxure Script program.  Environment SmartStruxure Script Object Keywords Cause The Object keyword is not supported in SmartStruxure script language because the binding structure cannot accommodate this function. Resolution The Object keyword is not available nor is any compatible function. 

Issue How to measure absolute pressure in an air system? Environment SPD310, SPD360 Cause Only Differential air pressure sensors are listed in the catalogue. Resolution The SPD310 & SPD360 are the only Air Pressure transmitters we have in the Sensors Catalogue, however these should be suitable for measuring pressures most Air based systems. They can be used to measure the differential pressure across fans or dampers, but you can leave one side of the sensor open to the plant room atmospheric pressure and the other side connected in to the duct, that way it will measure the pressure in the duct relative to that days atmospheric pressure. This method will mean the air pressure coming out of the system relative to the room remains constant as atmospheric pressure changes. The SPD360 has the added local LCD display showing the differential pressure in Pascals. Note: There are air pressure switches and meters also available in the catalogue.