Issue The difference between VWG-APP-1045 and  VWG-EPP-1045 option cards. Environment I/A Tridium SE7000 VWG-EPP-1045 VWG-APP-1045 Cause Different cards available. Resolution VWG-APP-1045:  option card  that fits directly into a Tridium JACE controller to provide communications between controllers and the gateway device. VWG-EPP-1045: option card that fits directly into the American IA range of controllers with an RS232 interface

Issue What is included when the PIR option is ordered? Environment SE7300 series controllers Cause The SE7300 series controllers can be ordered both with and without the PIR option Resolution If the PIR sensor functionality is ordered as included from factory, code 55 (example: SE7600A5545E) should be used. If PIR functionality is not required, code 50 (example: SE7600A5045E) should be used. PIR functionality can be retrofit at any time. For details and part numbers, please see related documentation.

Issue Is it possible to configure the On/Off output as a PWM output? Environment Viconics SE7200 SE7200C5545W Cause In some applications its desirable that the output is configured as PWM. Resolution The main On-Off outputs cannot be set as PWM, they go up to 8 CPH. However, the BO5 output can be On/Off (4 CPH) or PWM (10sec. cycles).

Issue What is the default BACnet Priority of the SmartStruxure Lite. Environment SmartStruxure Lite Cause Different BACnet devices write in different priority. Resolution The default priority is 10 in firmware version 2.4.x and newer. The default priority is 08 in firmware version 2.3.x and older.

Issue LNS Plug-in for Viconics Thermostats Environment LNS NL220 Lonmaker Cause It is necessary to configure the Viconics VT7000 series controllers with an LNS Plug-in Resolution Download the latest Viconics Plug-in Here. Additional Information on the Viconics product offering can be found at http://www.viconics.com/.

Issue Cannot find manual service pin location Environment Schneider Electric SE76xx, SE73xx and SE72xx Viconics VT76xx, VT73xx, VT72xx Ready7 Commissioning Neuron ID Lonworks ID Service Pin message Cause The Service PIN is used to identify the device at commissioning. There is not a visible service pin button located on the Viconics device. Resolution A Service Pin will transmit the program ID and the Neuron ID (LonWorks Unique ID) contained in the device to the commissioning or service tool. The Status LED will blink when the device accepts the Service PIN command. VT7600 device - Press simultaneously the “Yes” button and the “No” button located on the keypad interface VT7300 and 7200 device - Pressing simultaneously the “Up” button and the “Down” button located on the keypad interface.       Additional Information on Viconics VT7600 series can me found in this Viconics Lon Integration Manual. Additional Information on Viconics VT7300 and VT7200 series can me found in this Viconics Lon Integration Manual.

Issue Default IP address of a SmartStruxure Lite MPM Product Line EcoStruxure Building Expert Environment MPM Cause What is the default IP address of a SmartStruxure MPM? Resolution Out of the box, the default IP is 10.50.80.3 subnet mask 255.0.0.0 This should be changed to suit the project requirement. Log into the controller using the default IP address. Edit the Ethernet setting, changing the IP address, Subnet Mask and Default Gateway. Click save.

Issue Is it possible to configure a SE7200F5545E to be used with an external CO2 sensor input? Environment SE7200F5545E SCD110 Cause Customer requesting a CO2 input and read out of CO2 value. Resolution Unfortunately this is not an option on the SE7200F5545E controller. See SE7600 series where this might be possible in some applications.

Issue Which frequency is used by the Zigbee wireless communication protocol used in the SmartStruxure Lite? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite SE7000 Zigbee Cause 2 different versions of Zigbee (W and P) are used, depending on generation of product. Resolution   W and P are using the same layer IEEE 802.15.4 at 2.4 GHz frequency, only the "language" is different. (they can't talk to each other) For more information and details on the different Zigbee protocols, please see: Zigbee on Wikipedia Zigbee Alliance

Issue There is no way to directly connect the output of a PID loop (COx) to an analogue output (AOx) Environment MPM Programming of PID loops Cause Analog Outputs (AO) do not appear in the drop-down list for the Manipulated Variable parameter of the PID Controller. If you bind the output to an Analog Value (AV), the AV has no reference parameter to bind to an AO. Resolution Use a Lua Program (PG) to write the AV to the AO. e.g.  if PID controller has AV8 as its Manipulated Variable, the following one line program will write AV8 to AO2 :   ME.AO2 = ME.AV8

Issue What firewall port no's used by the MPM controllers need to opened on a PC or router Environment Routers Firewall Cause What port numbers are required to be opened on a router or firewall? Resolution For browser to MPM communication, port number 80 (TCP) needs to be open. For BACnet over IP communication, port number 47808 (UDP) (configurable in the MPM) needs to be open. For Modbus over IP communication (future), port number 502 (TCP) needs to be open.

Issue The AO output on the SE7600 controller is either off or on instead of modulating. Environment SE7600F Room Controller Cause The SE7600 Room Controller is expecting a Discharge Air Sensor to be connected in order to detect minimum heating temperatures. While this is missing it will not modulate the heat based on room demand. Resolution Install a 10k Type 2 Discharge Air Sensor between the DS an Comm terminals or add a 10k resistor to allow the unit to modulate heat based on room spacetemp.

Issue Does Schneider-Electric carry a line of carbon monoxide sensors with BACnet capability? Environment Kele Veris Cause Job specification Resolution Veris will be releasing a carbon monoxide sensor with BACnet and Modbus capability in 2Q14. Kele has the GDN series of carbon monoxide sensors that are BACnet and Modbus capable.  Visit kele.com and type GDN into the search field for a list of available models.

Issue Does StruxureWare Building Operation support oBIX protocol natively? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment   oBIX Cause In Knowledge Base articles as well as some other sales documents, it shows SmartStruxure as compatible with Obix. Resolution StruxureWare Building Operation does not have built-in native support for oBIX, but there is a gateway product that can talk oBIX.  

Issue Is there a modulating output available in the SC3000 relay pack?  Environment SC3000 Cause In some applications, a modulating output is requested. Resolution Unfortunately, no such output is currently available in the existing version of the SC3000.

Issue Dashboard may freeze when adjusting a text field smaller than the content on a monitoring tab  Environment Windows 7 Cause Earlier versions of firmware in the MPM may have this condition Resolution Upgrade from version 2.8 to version 2.10 in the MPM

Issue What is the maximum load on MPM-UN analogue Output? Environment MPM-UN SmartStruxure™ Lite Multi-Purpose Manager Cause Avoid overload on output ports Resolution The analog output ports has a maximum nominal load of 50mA each.

Issue Internal time schedules in the SE8300 and other 8000 series room controllers. Environment Schneider Electric SE8xxx Cause As of the time this article is being written these devices are intended to be controlled by a network management controller or using contact closure on the device. However, some sales documentation states that these devices have "7 day occupancy scheduling (2-4 events)". This documentation was released prematurely and, although future models will have this capability, as of March of 2014 the current models do not. Resolution Currently occupancy of the SE8xxx devices can be controlled by a network variable over the Lon, BACnet or ZigBee network. Alternatively, occupancy can be controlled by configuring the device for contact closure control of occupancy. Future model series SE8xxx devices will support scheduling. Note, however, that it will not be possible to upgrade older devices to support scheduling since the hardware will also be changed.

Issue Each time that a power failure happens on a sites MPM, the clock goes back to 1/1/2000. Environment StruxureWare Lite MPM Cause This is most likely due to the battery shelf life, this happens if the controller was purchased and left unused for over 5 months before being installed. Resolution ∙ BR1220 from Panasonic (Lithium Carbon-Monofluoride) ∙ nominal voltage 3V ∙ Capacity 35mAh ∙ Self-discharge 1%/year, under standard conditions ∙ Operating temperature range -30°C to 85°C Units manufactured after week 13 2016 have a super capacitor rather than a battery. The capacitor has a charge time of approximately 5 minutes after which it will provide backup for the RTC for approx. 48 hours

Issue When exporting a c2g file, the "Save As" window does not appear Environment SmartStruxure Lite Cause When exporting a C2g file, the "Save As" window does not appear  Resolution For Firefox ensure the ESR (Extended Support Release) version is installed. Update / Install the latest release of Adobe Flash Player