Issue Replacing a DC3000 controller. Environment Drayton DC3000 Cause The DC3000 is now obsolete. Resolution The DC3000 controller is obsolete, and there is no direct replacement available. Our current range of discrete controllers cannot provide the same functionality as the DC3000, assuming that functionality has been used. To provide the same controller functionality a programmable controller such as the Micronet or Xenta ranges will be required To upload an overview of the Micronet range, please click HERE. The Xenta controller range is listed as part of the TAC Vista Product Catalogue which can be downloaded from Schneider Electric but a table of the controllers and their I/O are shown below.

Issue Using Schneider Electric actuators with competitors' globe valves Product Line Field Devices Environment Schneider Electric actuators (Americas field devices) 3rd party globe valves Cause To replace 3rd party / competitor valve actuators with Schneider Electric valve actuators, a linkage / adapter may be required to install the Schneider Electric actuator onto the 3rd party / competitor valve.  Resolution Refer to the AV-800 Series Competitive Globe Valve Adapters Selection Guide for a list of adapter kits, recommended Schneider Electric actuators and supported 3rd party / competitors' globe valves (Johnson Controls, Siemens, Honeywell).  The Selection Guide can also be downloaded from the Publication Zone with iPortal. If you do not have access to the iPortal, use the guest access credentials. Once you have logged on, go to 'Links' > 'Publication Zone'.  Installation instructions showing assembly drawings can be downloaded here.

Issue Is there any way to get calibration certificates for the Kamstrup meters and auxiliary equipment associated to the meters? Environment Kamstrup Heat meters cool meters flow meters Cause To fulfill the requirements of some standards, calibration certificates on the equipment may be required.  Resolution All new meters are delivered with approval and initial verification according to the standard for heat meters EN1434, and the European Measuring Instrument Directive MID. This warrants that each meter is within the Class and MPE stated by the standard. Kamstrup can provide certified calibration results for individual meters upon request. Please order these certificates through your regular Orders channels, and please confirm the meters/sensors serial number by filling in the Order form that can be downloaded here. Temperature sensors, calculator and flow part has each their own certificate, and can be replaced individually if broken or damaged. Please make sure to state serial number for each part when requesting the certificate(s).  

Issue Replacement an AF24-S Actuator? Environment AF24-S Damper Cause Customer requires a replacement actuator for a AF24-S. Resolution The AF24-S is a 24v power open, spring return damper actuator, it has a torque of 15 Newtons. To view the data sheet, please click HERE. The replacement actuator range is the MD10SR/MD20SR ranges. The MD10SR damper actuators have a torque of 10 Newtons (dampers up to 2m2) and are available in the models shown below. To view the full data sheet, please click HERE.   The MD20SR damper actuators have a torque of 20 Newtons (dampers up to 4m2) and are available in the models shown below. To view the full data sheet, please click HERE. In the specific case of the AF24-S the replacement would be the MD20SR-T or -TS if auxiliary switches are required.

Issue IAC Touchscreen passwords. Environment IAC Touchscreen 600 IAC600 Cause Customer did not know the passwords. Resolution The password that will allow you to read point values via the Touchscreen is 1234. The password that will allow you to make changes to point values via the Touchscreen is 4321. There is also a maintenance password available, but unless the operator knows the Touchscreen operation well, this should not be used. Please refer to Product Support Services if this password is required. To view the Touchscreen User Guide, please click HERE.

Issue LonWorks Zone Controller SE7200F5545E Environment Site requiring information or literature regarding this zone controller Cause Cannot find information on: Part Number: SE7200F5545E Part Name: ZNCTRL LONWORKS 2X0-10V PIR Part Short Description: LonWorks Zone Controller :2 Analog 0-10V Outputs, PIR Cover Installed. Part Long Description: LonWorks Zone Controller:2 Analog 0-10V Outputs with PIR Cover Installed   Resolution Please find the following guides: SE7000 Series Room Controller Brochure SE7200 Series Room Controller Data Sheet SE7200 Room Controller with Integrated PIR Motion Sensor Data Sheet PIR Ready SE7200 Series Installation Guide SE7200 and SE7300 Series LonWorks Integration Manual

Issue General configuration for these controllers. Environment Drayton DC1100 Satchwell DC1400 Cause Access to the documentation unavailable and uncertain of the correct configuration. Resolution The available controller configurations are all shown in the controller data sheets, please select the required data sheet below. To review the Drayton DC1100 general data sheet, please click HERE. To review the Drayton DC1100 "A" data sheet, please click HERE. To review the Satchwell DC1400 general data sheet, please click HERE. To review the Satchwell DC1400 "A" data sheet, please click HERE. For a general overview of the DC1100/DC1400, please click HERE.

Issue Control Valve Sizing Environment Control valves Cause Selecting the wrong control valves can cause improper control operation  Resolution Refer the Application Note CA-28, Control Valve Sizing. This is a good reference document for sizing a control valve. 

Issue Where can additional information on the SPW100 series differential pressure switches be found. Environment SPW100, SPW102, SPW104,SPW106, SPW108, SPW110, SPW114 Cause Only the Schneider Electric datasheet and CE declaration are posted on the Extranet, no installation documents are available. Resolution Attached are the OEM suppliers datasheet and installation guide along with the Schneider Electric documents. Download here.

Issue Documentation for KLR-E AC Room Controllers / Thermostats Environment AC Room Controllers Thermostats Cause Documentation for KLR-E type thermostats. Resolution KLR-E Thermostats are manufactured by EBERLE (Invensys) and available from Schneider Electric in Europe. Click here to download KLR-E documentation in French Click here to download KLR-E documentation in English/German

Issue SCD100 is obsolete and needs to be replaced. Product Line Field Devices Environment SCD100: 004630100 004630110 SCD110: 5152300000 5152302000 (SCD110-D) 5152304000 (SCD110-D-H) 5152306000 (SCD110-H) Cause Replacing obsolete sensor SCD100 with new range of sensors SCD110. Resolution The range of SCD110 sensors are replacing the old and obsolete SCD100 sensors. For a complete overview and for more technical details, please see the SCD data sheet.

Issue Cannot order the VZ*9 valves, its no longer available.  Environment VZ*9 VZ*19E VZ*19* VZ*19C MZ20 Cause A new line of VZ valves is now available. Resolution The old VZ series valves have been replaced with a new. The old (VZ*9) is replaced by the VZ*19* (Either to VZ*19E (Flat face) or VZ*19C (Compression). The MZ20 actuator range can still be used with the new valve range. For more information and details, please see  the related data sheets. VZ*9 Valves, MZ20A Actuators and MZ20B Actuators.

Issue Replacement for a V295 steam valve and an M750 actuator. Environment V295 Steam Valve M750 Actuator Cause Unable to purchase a V295 steam valve and an M750 actuator. Resolution The V295 steam valve and an M750 actuator are obsolete. M750 - 24v - 880-0010-000 -  Not available - To operate on steam you will require a spring return actuator, the M700-SRSU (880-0430-000). V295 - DN 40, PN25, KVS25 - Not available. A replacement could be the VGS211F-40CS please note this valve has a rating of PN16, where as the V295 was PN25. To review the VGS211F data sheet, please click HERE. To review the M700 data sheet, please click HERE.  

Issue Is there a replacement for the EM52L actuator? Environment EM52L actuator 8522221010 Cause The EM52L actuator is obsolete. Resolution Both the EM52L actuator and the V354/V355 valves that are associated with it are obsolete, so both will need replacing. The replacements would be the MZ20A (Selectable control signal) or the MZ20A-R (Fixed 0-10v control) actuator, with the VZ*19 range of valves. For a data sheet for the MZ20A actuator, please click HERE. For a data sheet for the VZ*19 valve range, please click HERE.  

Issue What sensors can be used in Clean Rooms  What sensors can be used outdoors for temperature measurement What sensor can be used in a swimming pool What sensor would be explosive proof What color is the wall sensor and are custom colors available Environment Building Automation System such as I/NET, Vista, or Continuum at a site containing a clean room, swimming pool, or outdoors Cause Questions concerning the uses of Schneider Electric sensors in Clean Room applications Questions concerning temperature sensors for Outdoor installations Questions concerning temperature sensors for swimming pools Questions concerning explosion proof sensors* Questions concerning color and custom colors for sensors Resolution All the Schneider Electric temperature sensors found in the HVAC Sensor Catalogue as well as on iPortal provide high accuracy and can be mounted on the wall, in ducts, or in a J-Box. Appendix A provides the accuracy for each of the temperature sensors. Color: STR series wall sensors are: Front Cover: White NCS S-0500 N Core Plate: White NCS S-0500 N and Gray NCS S-2500 N Base Plate: Gray NCS S 1502-R Manufacturing in custom colors in not available. One option could possibly to have the sensors locally custom finished to meet customer's requirements. While there is not a direct cross reference to RAL colors, our engineering team has found the closest alternates. Please see the attached pdf. Clean Room: Depending on the specified limits of the clean room, the variety of sensors offered by Schneider Electric are possible solutions. Thing you may want to research are the standards required for the site. Clean rooms are a controlled environment where products are manufactured. It is a room in which the concentration of airborne particles is controlled to specified limits. Eliminating sub-micron airborne contamination is really a process of control. These contaminants are generated by people, process, facilities and equipment and must be continually removed from the air. The level to which these particles need to be removed depends upon the standards required. The most frequently used standard is the ISO 14644 Standards, which were first formed from the US Federal Standard 209E Airborne Particulate Cleanliness Classes in Cleanrooms and Clean Zones.  ISO 14644 is a document that establishes standard classes of air cleanliness for airborne particulate levels in cleanrooms and clean zones. Strict rules and procedures are followed to prevent contamination of the manufactured product. The only way to control contamination is to control the total environment. Air flow rates and direction, pressurization, temperature, humidity and specialized filtration all need to be tightly controlled. Outdoor:  Schneider Electrics selection of Outdoor Temperature Sensors are the STO100, 200, 500, & 600. These outdoor sensors are intended for outdoor wall mounting. Variants are available for Vista, I/NET, Continuum and Satchwell systems. The body has a 20mm conduit entry and the product is supplied with a conduit gland. Range -40 to +90 °C Accuracy See Appendix A: Table A, C, F in the attached HVAC Sensor Catalog.pdf Outdoor Temperature Sensor STO100 Order Code 5141100010 Part Number STO100 System Vista, Xenta Outdoor Temperature Sensor STO200 Order Code 5123246000 Part Number STO200 System I/NET Outdoor Temperature Sensor STO500 Order Code 5141104010 Part Number STO500 System Continuum Outdoor Temperature Sensor STO600 Order Code 5126060000 Part Number STO600 System Satchwell Outdoor Temperature Sensor STO600D Order Code 5126000000 Part Number STO600D System Drayton Outdoor Temperature Transmitters STO300 The STO300 transmitter is supplied as a complete unit, comprising a sensing element and an amplifier mounted in a housing which is resistant to ultraviolet light. The transmitter is intended for mounting on an outside wall, on the north side where possible. The transmitter is connected over a 2-wire cable, which serves both as power supply and signal transmission. The reading of the measured signal is made over an external load resistance. Outdoor Temperature Sensor STO300 -50/50 Order Code 006920501 Part Number STO300 -50/50 System All Note for each of these outdoor sensors, find the Description, the Order Code, Part Number, and the System it works with for the iBAS (intelligent Building Automation System) Please note the difference in Weatherproof and Outdoor. I put a lot of these outdoor sensors in at a university in Texas, and always installed in places that were a little protected. I found that under porches, up under the eves and out of the sun, or along a loading dock out of the rain and ice gave me accurate readings. Swimming Pool: In the piping system of a swimming pool is a corrosive environment with steadily harmful and gradually destructive minerals and chlorine in the water which present a challenge finding sensors able to withstand for extended periods of time. Schneider Electric makes several immersion temperature sensors. Beginning on page 12 of the above HVAC Catalogue, there is a variety of immersion sensors for the different iBMS lines.  One example is the STP660 is a Temperature Sensor for the European market, and intended for immersion mounting in pipe or the circulating systems. The stainless steel probe is a good solution but remember,  if the sensor is to be installed in pool water that contains chlorine, the best bet is to use a stainless steel pocket. I suppose it all depends on if sensor is in pipe associated with the secondary pool side of the system or the heating side of the system. If the sensor head is in an area exposed to Chlorine, then there may be an issue.  Chlorine may attack the solder connections of the wired joints inside the sensor. In the old days products from Satchwell used to produce special sensors for such applications where the wire connections were varnished in order to prevent corrosion. I think at the end of the day, our sensor would have a similar life expectancy to other devices in the plant that were no designed for use in such corrosive atmospheres. Explosion proof sensors: Schneider Electric does not manufacture explosion proof sensors. We do not partner with another manufacturer who provides such sensors. The closest is an 3rd party explosion proof enclosure with one of our available sensors. Our sensors are designed for building installations and if in extreme environments, we suggest enclosures.  

Issue Satchwell ALE series Linear Actuator requires replacement. Product Line Field Devices Environment Satchwell ALE series Linear Actuator installed on Satchwell MJF, MZ, MZF, VJF, VSF, VZ or VZF series Plug and Seat Valve Body.  Actuator type :- ALE series.  Cause Obsolescence of Satchwell ALE series Linear Actuator. Resolution Replace Satchwell ALE series Linear Actuator with Schneider Electric M800 Linear Actuator and Linkage Kit :-   Linkage kit to mount a M800 actuator to a Satchwell valve (MZ,MZF, VZ, VZF, VSF and MJF) = L2SV Replace ALE Actuator with M800 + L2SV combined part number 880-0650-000 Replace ALE with Auxilary Switch kit with M800-S2 + L2SV combined part number 880-0651-000 Just linkage kit = 880-0124-000 Just M800 = 880-0310-030 N.B.  Should the Satchwell ALE series Actuator include a wired Auxiliary Switch then the following Accessory should also be installed on the S-E M800 Actuator as appropriate :-  S2 - Two independent 24 volt 4amp AC-1 rated SPDT Auxiliary End Point Switches. (880-0104-000)   Particular care should be taken when selecting an Schneider Electric Forta M800 Actuator to replace an existing Satchwell ALE series Actuator. The Schneider Electric Forta M800 Actuator may be used to replace an existing Satchwell ALE series Actuator but it should be noted that where an existing Satchwell ALE series Actuator has been connected directly to a Satchwell Controller, an independent Transformer rated to provide the greater level of power required by a single Schneider Electric Forta M800 Actuator (50VA) will also be required. (e.g. Schneider Electric Transformer Type TR60)   Where an existing Satchwell ALE series Actuator has been connected via an independent Transformer, it is possible that the Transformer may have been rated to provide the level of power required by a single ALE series Actuator (9.5VA) only.   In such circumstances the existing independent Transformer may also require replacement by another independent Transformer, rated to provide the greater level of power required by a single Schneider Electric Forta M800 Actuator (50VA) (e.g. Schneider Electric Transformer Type TR60) Details of the Schneider Electric M800 Actuator may be viewed here Details of the Schneider Electric TR60 Transformer may be viewed here

Issue AVU2201 Replacement Product Line Field Device Environment AVU2201 Cause AVU2201 obsolescence, replacement required. Resolution The replacement actuator is the MZ300S-24F actuator.

Issue Interfacing M-Bus meters to Modbus. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell Sigma Environment Sigma IC3-Modbus Mbus Modbus Kampstrup Heat Meter Multical 601 Cause Multical 601 M-Bus meters are required to be interfaced with the BMS. Resolution A M-Bus/Modbus converter (RS-485, RS-232 or TCP) and configuration software are required. The converter  and software are available from SyxthSense or similar suppliers. Using the converter and software setup the M-Bus/Modbus system without the BMS system connected. The M-Bus/Modbus converter will automatically assign the M-Bus registers as Modbus registers. From the software note the tables and registers used. Create the Modbus registers as required for the BMS system used. For Sigma - Create the gateway.txt, connect and configure the IC3-Modbus. A sample of the gateway.txt can be downloaded here: MultiCal Modbus Gateway.zip. For further M-Bus information see M-Bus Protocol Information. 

Issue Drayton Theta II ES Optimiser and EC Compensator datasheets and technical documentation Environment Drayton Cause Datasheets Resolution Drayton Theta II ES Optimiser Datasheets Drayton Theta II EC Compensator Datasheets For sensor information see What is the resistance for the DOC, DRC, DSC and DLC sensors for a Drayton Theta II EC

Issue CXR5805 CXT5605 and CZT5305 Climatronic Controller display flashing. Environment Satchwell CXR5805 CXT5605 CZT5305 Cause Manual Override Switch is set in a mode other than AUTO (Clock symbol) Resolution Reset Manual Override Switch to AUTO (Clock symbol) mode. N.B. Details of this and other Manual Override Switch mode options and associated selection / de-selection may be found in the respective Climatronic User Guides. CXR5805 User Guide may be viewed here. CXT5605 User Guide may be viewed here. CZT5305 User Guide may be viewed here.